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UOWD10662 - Student Support and Conduct Coordinator

Business Unit

Administration

Job Family

Not Applicable

Department

Registrar

Contract Type

Limited Contract Full Time

Location

Dubai

Established in 1993, the University of Wollongong in Dubai (UOWD) is the first international Australian university in the UAE. It is a branch campus of the University of Wollongong, which has campuses in Australia, Hong Kong, and Malaysia. University of Wollongong Dubai (UOWD) offers over 40 internationally recognised bachelor and master degrees spanning 10 in-demand industry sectors.

The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 5,500 students representing 108 nationalities. UOWD students can choose from a wide range of graduate and post-graduate degree courses in engineering, business, ICT, healthcare, communications and media. All of our degree courses are accredited by the UAE Ministry of Education’s Commission for Academic Accreditation (CAA) and licensed by Dubai’s Knowledge and Human Development Authority (KHDA), and recognised by leading professional organisations such as AACSB, ACCA, ACS, CIM, CIPD, CPA, Engineers Australia, PMI, and others.

Led by a highly qualified internationally experienced faculty, each of whom holds a PhD and recognised as a leader in their field, our academics are actively involved in research activities across 100 ground-breaking fields, as well as having strong industry ties. Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico. And, research reveals that 83% of fresh graduates are employed within six months of graduation. UOWD students are also invited to gain an international perspective with the opportunity to transfer between the four campuses, with their degrees awarded from Australia.

Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart.

Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all houses in a vibrant modern setting that promises to deliver an enriched learning experience for all our students.

*QS World University Rankings 2024

At the University of Wollongong in Dubai (UOWD), we pride ourselves on delivering a world-class learning experience to a diverse and dynamic student body. We’re looking for a dedicated and proactive Student Support and Conduct Coordinator to join our Registry Services team. This is an exciting opportunity to make a meaningful impact on the student experience by supporting wellbeing, academic integrity, and positive campus culture in a diverse, multicultural environment.

As the Student Support and Conduct Coordinator, you will:

Lead the front-facing Registry team, ensuring high-quality support for student enquiries.

Oversee student conduct processes, including disciplinary cases, academic integrity matters, and appeals.

Ensure consistent application of policies, regulations, and compliance with local and international higher education standards.

Deliver training, workshops, and awareness programs to promote a culture of academic integrity and student success.

Liaise with internal stakeholders, parents, and UOW Australia to ensure smooth communication and alignment with best practices.

This role requires a balance of empathy and professionalism, making it ideal for someone passionate about student welfare while skilled in handling sensitive, complex situations. This is a dynamic, people-focused role that requires balancing student support with firm but fair enforcement of university standards.

As a Student Support and Conduct Coordinator, you will play a vital role in:

Student-Facing Support

Oversee and guide the Registry front desk team, ensuring that all student enquiries are managed effectively and resolved with a student-success focus.

Work closely with other support units (e.g., Academic Success Centre, Finance) to ensure seamless student service.

Handle escalations with professionalism, empathy, and a commitment to positive outcomes.

Student Conduct & Integrity

Manage cases of academic and non-academic misconduct, including investigations, disciplinary hearings, and appeals.

Ensure all processes follow due procedure and uphold the principles of fairness, transparency, and academic integrity.

Provide advice and guidance to students and faculty on conduct and academic integrity policies.

Policy & Compliance

Ensure institutional policies and student regulations are applied consistently and in line with university and higher education frameworks.

Stay current with local and international regulatory requirements, ensuring compliance in all student conduct processes.

Collaborate with faculty, legal teams, and student services to uphold policy standards.

Awareness & Training

Develop and deliver workshops, training sessions, and orientations on student regulations, academic integrity, and disciplinary processes.

Lead awareness campaigns that promote a culture of respect, accountability, and academic honesty across the campus.

Engage students, parents, and staff in conversations around wellbeing, behaviour, and success.

Liaise with UOW Australia on student exchange and transfer matters, ensuring alignment with global best practices.

Contribute to Registrar’s annual planning and support the smooth operation of registry services.

Build strong, respectful relationships with internal and external stakeholders, including regulatory bodies and accreditation authorities.

Qualifications

A bachelor’s degree in education, or a related field (essential)

Additional training in mediation, student conduct, or mental health first aid is an advantage.

Experience

3–5 years in student services, academic administration, or student conduct roles within higher education.

Skills

Strong case management, investigation, and conflict resolution abilities.

Excellent problem-solving and analytical skills, especially in system-based scheduling conflicts or capacity constraints

Effective communication and stakeholder engagement skills, with the ability to work across academic and administrative units

Proficiency with Microsoft Office and student information systems.

High emotional intelligence, sound judgment, and a commitment to fostering a safe, inclusive, and supportive learning environment.

The successful candidate will enjoy interaction with a professional and dynamic team of highly respected educators from over 50 different countries and exposure to students from over 100 nationalities.

The University offers an expatriate package, which is an attractive tax-free salary. The expatriate package includes five weeks of paid leave per year, private medical insurance for employee and eligible dependents, life and disability insurance and education allowance for dependents. The University is located in Knowledge Park, Dubai and has excellent teaching, learning and research facilities as well as access to Library resources that meets international standards.

UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.

The Opportunity

The Director reports to the Assistant Provost of Student Affairs and provides strategic direction and leadership for the Student Counseling Center, as well as the Health Clinics and Wellness Services, in Abu Dhabi and Dubai campuses.

The incumbent manages the daily operations of the Student Counseling centers as well as the Health and Wellness Clinics and provides guidance and leadership to the staff at the various centers. A great share of the Director’s work time is spent in overseeing clinical work and supervision, preparing for events and outreach programming, as well as continuously reviewing and developing policies and procedures for meeting the international standards of college counseling services and health clinics as well as towards developing appropriates measures to evaluate the delivery outcomes.

The Responsibilities

Under the supervision of theAssistant Provost of Student Affairs, the Director is responsible for Student Counseling Center & Health Clinics and Wellness Services, in Abu Dhabi and Dubai campuses:

• Develops and updates job descriptions, assigns staff duties and responsibilities, and ensures that proper professional development opportunities are in place.
• Oversees the provision of empirically-valid and culturally-sensitive psychological and counseling services while maintaining confidentiality and high professional standards.
• Liaises with colleges/campus units and student groups to assess the mental health needs of students and develops the services and programs to meet such needs.
• Develops research initiatives to assess student mental health needs and relevant interventions.
• Ensures all staff adhere to ethical and professional standards that emphasize trust, respect, confidentiality, competence, and the welfare of students.
• Identifies professional development needs of clinical and administrative staff and identifies resources to meet the needs.
• Liaises with senior management, academic affairs and student affairs staff to develop strategies to meet emerging student needs.
• Manages the crisis response system.
• Identifies referrals and relevant resources in the community.
• Strictly adheres to professional code of ethics set by HAAD and the University.
• Coordinates with other departments/services of Student Affairs, the University at large, and external partners.
• Supervises the clinical and administrative work of the Student Counseling Center staff and counselors & the running of Health Clinics and Wellness Services in both campuses.
• Supports the strategic development of the counseling services & Health Clinics and Wellness Services and ensures future growth in line with best practices and the mission and vision of the University.
• Provides clinical supervision to counselors, in keeping with the best practices of the profession, and to ensure provision of highest quality clinical services to students.
• Ensures the availability and provision of Medical services at high professional standards.
• Supervises and oversees the running of student counseling centers and the work of the Doctors and Nurses of the Health Clinics and the Wellness officers across Dubai and Abu Dhabi campuses.
• Evaluates, identifies, and executes the Student Counseling Center & the Health Clinics and Wellness Services Key Performance Indicators (KPI’s) and strategic objectives in collaboration with the university management and other relevant units.
• Manages and provides direction for the administration of the counseling services & the Health and Wellness services, including but not limited to budgeting, staffing, record keeping, policy issues, and others, as needed, in accordance with Zayed University’s policies and procedures on both campuses.
• Develops strategies and policies to promote empirically-valid counseling services and best practices for Zayed University students.
• Ensures counseling services provides an atmosphere of trust, confidentiality, and respect to encourage students, parents, faculty and staff of the University to seek consultation and/or referrals related to student’s psychological, counseling, and other mental health needs.
• Supervises an ongoing outreach program to promote counseling and psychological & Health and Wellness services available to students.
• Develops quality assurance practices to provide evidence of positive outcomes for counseling and outreach services.
• Supervises Student Counseling Center & Health and Wellness staff to ensure proper delivery of all services.
• Oversees the development and operation of a confidential counseling records system.
• Oversees the supervision of counseling, social work and outreach services.
• Oversees programming to enhance the psychological & health medical and wellbeing of students and to maximize students’ use of counseling & health clinics and Wellness Services on campus.
• Adopts best practices in the health management & counseling field with the aim of continuous development.
• Ensures the adoption of culturally sensitive counseling and interventions.

The Requirements

Must possess a master’s degree in Counseling Psychology or closely related fields (i.e., clinical, school counseling, school psychology) from an accredited institution and 15 years of relevant experience or an equivalent combination of education, skill, or experience.

Relevant license or ability to acquire a license in the UAE.

Other essential requirements:

Fluency in Arabic & English preferred.

Awareness and knowledge of UAE culture.

Sensitivity and awareness of college student issues.

Professional organizational membership and engagement in the profession.

Desired or preferred requirements:

Experience working in the higher education environment.

Knowledge of Educational testing and assessment.

Has license or ability to acquire license to practice and supervise

The Benefits

The University’s benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., cash housing, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and healthcare is provided to the employee and sponsored family members.

To Apply

In addition to completing the online application form, attach a cover letter, a current CV, and three professional references' names and contact details. While we appreciate all applications, you will be contacted only if selected for an interview .

For any further inquiries, please contact