9 Academy Trainee jobs in the United Arab Emirates

**NextGen Sales Academy - Associate Inside Sales Representative (UAE National)**
At Dell Technologies, we build the extraordinary. Our Associate Inside Sales Representative are the specialists who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they're ready to deliver technical solutions to meet customers' needs via phone, chat, web or email.
Join us as an **Associate Inside Sales Representative** on our **Inside Sales** team in **Dubai, United Arab Emirates** to do the best work of your career and make a profound social impact.
**What you'll achieve**
As an Inside Product Specialist, you will deliver technical solutions to the Inside Sales Team that address customers' varying needs, either working on your own or with a subject matter expert on more complex solutions.
**You will:**
- Be a technical advisor to the sales team and work cooperatively to help them fulfill and exceed their goals
- Recommend business solutions, products and services based on the client's need
- Research market factors to anticipate customer needs and propose technical solutions
- Assist in the ongoing technical education and development of the broader team
- Establish relationships with customers and eventually manage your own accounts
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
- Focus on results
- Eagerness to learn and become a specialist in a defined area of the Dell Technologies portfolio
- Critical thinking and the ability to prioritize
**Desirable Requirements**
- Business / IT related degree and graduated in 2024/2025
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date: 31 October 2025**
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R

NextGen Sales Academy - Associate Inside Sales Representative (UAE National)

At Dell Technologies, we build the extraordinary. Our Associate Inside Sales Representative are the specialists who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to deliver technical solutions to meet customers’ needs via phone, chat, web or email.

Join us as an Associate Inside Sales Representative on our Inside Sales team in Dubai, United Arab Emirates to do the best work of your career and make a profound social impact.

What you’ll achieve
As an Inside Product Specialist, you will deliver technical solutions to the Inside Sales Team that address customers’ varying needs, either working on your own or with a subject matter expert on more complex solutions.

You will:

• Be a technical advisor to the sales team and work cooperatively to help them fulfill and exceed their goals
• Recommend business solutions, products and services based on the client’s need
• Research market factors to anticipate customer needs and propose technical solutions
• Assist in the ongoing technical education and development of the broader team
• Establish relationships with customers and eventually manage your own accounts

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Focus on results
• Eagerness to learn and become a specialist in a defined area of the Dell Technologies portfolio
• Critical thinking and the ability to prioritize

Desirable Requirements

• Business / IT related degree and graduated in 2024/2025

Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

#J-18808-Ljbffr

NextGen Sales Academy - Associate Inside Sales Representative (UAE National) page is loaded# NextGen Sales Academy - Associate Inside Sales Representative (UAE National)remote type: Onsitelocations: Dubai, United Arab Emiratestime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (24 days left to apply)job requisition id: R # **NextGen Sales Academy - Associate Inside Sales Representative (UAE National)**At Dell Technologies, we build the extraordinary. Our Associate Inside Sales Representative are the specialists who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to deliver technical solutions to meet customers’ needs via phone, chat, web or email.Join us as an **Associate Inside Sales Representative** on our **Inside Sales** team in **Dubai, United Arab Emirates** to do the best work of your career and make a profound social impact.**What you’ll achieve** As an Inside Product Specialist, you will deliver technical solutions to the Inside Sales Team that address customers’ varying needs, either working on your own or with a subject matter expert on more complex solutions.**You will:** • Be a technical advisor to the sales team and work cooperatively to help them fulfill and exceed their goals • Recommend business solutions, products and services based on the client’s need • Research market factors to anticipate customer needs and propose technical solutions • Assist in the ongoing technical education and development of the broader team • Establish relationships with customers and eventually manage your own accounts **Take the first step towards your dream career** Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: **Essential Requirements** • Focus on results • Eagerness to learn and become a specialist in a defined area of the Dell Technologies portfolio • Critical thinking and the ability to prioritize **Desirable Requirements** • Business / IT related degree and graduated in 2024/2025**Who we are**We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.**Application closing date: 31 October 2025**Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy . #J-18808-Ljbffr

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All programs - SAP Academy for Customer Success - UAE National Opportunity

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!

Who You’ll become

Let’s help you decide - which program is right for you

A Solution Advisor works with our customers and prospects to help them solve business challenges and meet their business objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and will deliver software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor will participate in marketing events, will lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.

Customer Success Manager (CSM) Responsibilities:

As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).

What You Bring

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
  • Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.

    CSM Program

    • 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
    • Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

    For All

    • A cooperative and productive approach to working relationships, internally and externally.
    • A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
    • An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
    • A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
    • Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
    • Proficiency in English to engage with our global networ
    • Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.

About the Academy for Customer Success:

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID:

Posted Date: Aug 14, 2025

Employment Type: Regular Full Time

Expected Travel: 0 - 50%

Location:

Dubai, Dubai, AE,

Job Segment: Compliance, ERP, SAP, Cloud, Event Marketing, Legal, Technology, Marketing

#J-18808-Ljbffr

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**
**What we offer**
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now! 
**Who You'll become**
**Customer Success Manager (CSM) Responsibilities:**
As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
**What You'll Do**
As a CSM within the SAP Academy for Customer Success, you will be responsible to:
+ Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
+ Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
+ Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
+ Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
CSM focus areas:
**SAP Finance & Spend Management (F&S) -** Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
+ S/4HANA Finance
+ Finance & Quote to Cash(Q2C)
+ Procurement
**SAP SuccessFactors (Human Capital Management - HCM)** - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
**SAP Supply Chain Management (SCM)** - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
**SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, customer service, and marketing processes.
**SAP Business Transformation Management (BTM) -** Knowledge in Business Process Management/Business Process Automation applications.
**What You Bring**
**CSM Program**
+ 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
+ Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity
**For All**
+ A cooperative and productive approach to working relationships, internally and externally.
+ A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
+ An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
+ A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
+ Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
+ Proficiency in English to engage with our global networ
+ Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.
**About the Academy for Customer Success:**
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.
**#SAPAcademyforCustomerSuccess**
**#SAPCSCareers**
**#SAPNextGen**
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!

Who You’ll become

Let’s help you decide - which program is right for you

A Solution Advisor works with our customers and prospects to help them solve business challenges and meet their business objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and will deliver software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor will participate in marketing events, will lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.

Customer Success Manager (CSM) Responsibilities:

As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).

What You Bring

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
  • Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.

    CSM Program

    • 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
    • Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

    For All

    • A cooperative and productive approach to working relationships, internally and externally.
    • A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
    • An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
    • A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
    • Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
    • Proficiency in English to engage with our global networ
    • Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.

About the Academy for Customer Success:

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID:

Posted Date: Aug 14, 2025

Employment Type: Regular Full Time

Expected Travel: 0 - 50%

Location:

Dubai, Dubai, AE,

Job Segment: Cloud, SAP, ERP, Compliance, Technology, Customer Service, Legal

#J-18808-Ljbffr

Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

What we offer

We help the world run better. Our culture focuses on helping our employees enable innovation by building breakthroughs together. We emphasize learning and development, recognition for contributions, and various benefit options. Apply Now!

Who You’ll become

Customer Success Manager (CSM) Responsibilities:

As part of joining the Customer Success team, you will first participate in the SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your career. After this program, you will transition into the role of Customer Success Manager (f/m/d).

The CSM works directly with customers to guide them through their business journey with SAP solutions, aiming to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within the assigned solution portfolio. The CSM oversees key customer milestones from deal signature through system provisioning, monitoring implementation progress, and achieving business case results. The CSM serves as the strategic point of contact for the customer within the portfolio and leverages resources across SAP functions to maintain overall customer health.

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program with classroom and field phases to enhance your support in the CSM role.
• Immerse yourself in experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have opportunities to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success area and provide professional experience to serve customers. We offer full-time employment from day one with practical learning application. Upon successful completion, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSM focus areas:

• SAP Finance & Spend Management (F&S) – Knowledge in accounting, procurement, and supplier management, focusing on boosting visibility, cutting costs, and improving efficiency.
  • S/4HANA Finance
  • Finance & Quote to Cash (Q2C)
  • Procurement
• SAP SuccessFactors (Human Capital Management - HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
• SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
• SAP Customer Experience (CX) – Knowledge of e-commerce, sales, customer service, and marketing processes.
• SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Business Process Automation applications.

What You Bring

CSM Program

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

For All

• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and striving for growth and success.
• Strong business acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.

About the Academy for Customer Success:

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity, enabling graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, gain hands-on experience with SAP cloud solutions, and learn in a dynamic environment while earning competitive pay and benefits.

#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP is a cloud company with a large global presence and a strong focus on inclusion, health, and flexible working models to ensure everyone can run at their best. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. For accommodations, contact

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, subject to referral policy. Qualified applicants will be considered regardless of age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, protected veteran status, or disability. Background verification may be required.

Please note that any violation of guidelines may result in disqualification from the hiring process.

Requisition ID: | Location: Dubai, UAE | Posting Date: Sep 12, 2025 | Employment Type: Regular Full Time | Travel: 0 - 50%

Job Segment: Supply Chain Manager, Logistics, SAP, Cloud, Operations, Technology, Customer Service

#J-18808-Ljbffr

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**What we offer**
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**
**Who You'll become**
A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the "subject matter expert" responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP's unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
**What You'll Do**
As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
+ Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
+ Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
+ Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
Solution areas focus:
**What You Bring**
+ 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
+ Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
+ A cooperative and productive approach to working relationships, internally and externally.
+ A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
+ An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
+ A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
+ Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
+ Proficiency in English to engage with our global network.
**About SAP Academy for Customer Success**
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.
**#SAPAcademyforCustomerSuccess**
**#SAPCSCareers**
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our **hybrid work setup** consists of **three days a week in the office or on-site with customers or partners**
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program
**We are SAP**
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.
**Our inclusion** **promise**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone-regardless of background-feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA:
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid