2 248 Account Management Positions jobs in the United Arab Emirates

Job Title:

Job Description

We are hiring an experienced & skilled leader in Sales / Client Relationship Management to drive growth strategy in our client base. The incumbent will manage existing strategic clients in the south region for the UAE marketplace.

You will be responsible for identifying potential business growth opportunities, designing & presenting Concentrix's value proposition, improving P&L position, and executing the market strategy for the clients this position will serve.

Key Responsibilities:

• Growing the base account portfolio by increasing CNX wallet share and selling new offerings.
• Partnering with customers to understand their business needs and objectives.
• Building and maintaining strong, long-lasting customer relationships.
• Developing and executing strategic plans to achieve sales targets.
• Building pipeline, collecting client requirements, developing BPO solutions, and closing deals.
• Defining Concentrix’s value proposition, win strategy, and competitor differentiators.
• Effectively communicating the value proposition through proposals and presentations.
• Understanding industry-specific landscapes and trends, and reporting on factors that influence tactical budgets and strategic directions of accounts.

Qualifications, Experience & Attributes:

• Overall 15+ years of experience, with at least 5 years in the contact center / outsourcing space.
• Complete understanding of commercial models & financial statements.
• At least 2 years of experience in domains such as Account Management, Sales, Pre-Sales, or Consulting.
• Good understanding of market landscape & connections with senior client executives.
• Reasonable understanding of emerging technologies in the BPO space.
• CRM BPO / outsourcing industry experience.
• Proficient in Arabic and English.
• Strong ability to learn quickly and operate effectively in a global organization.
• Demonstrated ability to communicate, present, and influence credibly at all organizational levels, including executive and C-level.
• Excellent listening, negotiation, and presentation skills.

Location:

Dubai, Property# BCB2 515, Dubai CommerCity

Language Requirements:

Time Type:

Full time

Application deadline: 2027-05-01

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We are seeking an experienced and resultsdriven Business Development Manager to join our dynamic digital marketing agency. The ideal candidate must come from a similar industry and possess a deep understanding of digital marketing services client acquisition and relationship building. Excellent communication and negotiation skills are essential.

• Identify and develop new business opportunities in the digital marketing space
  

• Build strong relationships with prospective and existing clients
  

• Understand client needs and offer tailored marketing solutions
  

• Prepare and deliver compelling business proposals and presentations
  

• Collaborate with internal teams to ensure seamless project execution
  

• Track and report business development activities and pipeline progress
  

• Proven experience in business development within a digital marketing agency
  

• Excellent communication presentation and interpersonal skills
  

• Strong understanding of digital marketing services (SEO PPC social media etc.)
  

• Ability to work independently and drive results
  

• UAE experience is preferred
  

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Management of sales activities within UAE for Modern Trade. This includes direct supervision of Area Development Managers & Area Development Supervisors, achievement of sales targets, management of customers within the area assigned, development of business, management of territory and category profitability.

• Achieve Monthly sales & yearly targets as per AOP
• Quarterly business reviews with key assigned customers
• Track and manage spending per customer
• Complete ownership of the Business Development Agreements (BDA’s); negotiation to implementation.
• Strategic inputs for Brand wise / Category wise / Outlet wise target plan.
• Responsible for team performance and developing own team.
• Present periodic business reviews by analyzing sales data, and performance against annual plans.
• Responsible for updating TMI contract module & TDA process on time for all contractual customers.
• Timely EPOS analysis and action plan
• Direct and daily supervision of the team activities
• Align with various category stakeholder on initiatives and achievements
• Maintain and improve share of shelf by improving distribution coverage as stipulated in the annual objectives
• Relationship Management – Internal and External
• Conduct regular market visits and route rides with the team
• Develop strategies and objectives for the assigned territory for the Annual Operating Plan.
• Conduct weekly review meetings with the team to work over agendas and actionable plans
• Report and monitor competition activities
• Proactively Planning all the Promotions for better execution
• Planning and Forecast for IFFCO brand by SKU wise
• Product Execution, Product Listing & Availability
• Tracking GRV's within stipulated budget spend & Using trade budget effectively.
• Ensure all rental displays are followed and adhered by the customers and merchandisers.
• Ensure store level merchandising as per the planogram defined by category.
• Ensuring replenishment of products and FIFO management in a timely manner.
• Responsible for the collection of receivables from the market and ensure smooth sales transactions
• To ensure reduction in damages / expiries and sales returns from the market within the set targets.

• Value & Volume Target
• Achievement of expiries/damages/market returns within set targets
• NPD listing
• Territory Growth
• Weighted and numeric distribution
• Product availability and visibility
• TMI management

Overall 5 to 7 years’ experience in similar role in the UAE, management experience
Minimum of 5 years’ experience in FMCG, preferably dealing with food products sales

Must have a Bachelor degree in business or management related field.
MBA degree in business or management related field is desirable

Customer Centricity

Communicating effectively

Ownership & Result Orientation

Self and Team Management

Planning & Decision Making

Customer Management

Business Acumen – Financial and Commercial

Consumer Analysis & Insights / Marketing Research

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

A Key Account Manager with the global leader in the creation of Fragrance & Beauty and Taste & Wellbeing, and a key member of our Fragrance Consumer Products Sales team for the Middle East region, while being based Saudi Arabia office - Your future position?

We are currently looking to hire a 'Key Account Manager' for our regional Fragrance Consumer Products team to provide more intimate support for our expanding customer base and increasing market share in KSA across product categories – Personal care, Fabric care, Air care, Home care, and Oral care.

You will be an integral part of our Middle East Sales team and build upon and provide an intimate relationship with our key customers in KSA. You will develop business plans targeting strategic customers in KSA to provide them with game-changing Fragrance solutions and help achieve Givaudan's purpose and commercial objectives in the region.

The role reports to the GCC Sales Manager (based in Dubai) and offers excellent opportunities for both personal and professional development.

You will work for a company that touches billions of consumers more than a hundred times a day. With its heritage stretching back over 250 years, Givaudan has a long history of innovating scents and tastes. Our passion is to collaborate with customers and partners to develop game-changing innovations in the food & beverage, fragrance and beauty industries. We have a culture that works to inspire, challenge and capture the heart and soul of consumers and customers. Our customers in KSA have local, regional, and international profiles, bringing diversity and curiosity to your daily job.

In this exciting position, you will:

Develop our business -

• Develop an understanding of the customer and their brands.
• Grow and defend existing Givaudan business in specific Fragrance Consumer Products segments.
• Set up/review/monitor strategic and category account plans, sales forecasts, and budgets.
• Follow goals versus targets (sales, gross profit, win rate, etc.) and take corrective actions when needed.
• Establish and cultivate relationships with key internal and external decision-makers.
• Attract new business by identifying and creating mutual business opportunities.
• Build a project pipeline, ensuring the most efficient usage of Givaudan resources.

Position our products -

• Monitor fragrance trends, competitor activity, and product development.
• Identify value drivers for the customer and promote Givaudan's value proposition by strategically positioning Givaudan products and technologies.

Lead focus projects and customer briefs -

• Manage customer briefs and proactive innovation and development projects.
• Using your project management skills and ability to motivate and guide others, you are the centre point assuring overall success.

You?

Your professional profile includes:

• A Bachelor's degree in a relevant discipline.
• 5+ years of relevant work experience with an excellent track record in sales, key account management, business development, marketing, market research, or a techno-commercial role in the Fragrance, Perfumes, Cosmetics, Ingredients, Chemical, or FMCG sector(s), preferably in an international work environment.
• Good knowledge of customers, competition, and an existing customer network in KSA will be ideal.
• A strong passion and appreciation for the world of Fragrance.
• Excellent oral and written proficiency in the English language.
• Good commercial and business acumen.
• Excellent presentation and project management skills.
• A team player and comfortable with diversity.
• Able to travel frequently within KSA ~ 30-40% of the time.
• Attractive package with benefits.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.

#LI-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Wellbees is an employee wellbeing platform that increases personal wellbeing by using the power of social interactions within companies. 82% of all employees using Wellbees gain at least one healthy habit. Wellbees is a one-stop shop for all things employee wellbeing for HR, giving the department about 80% savings on the time&budget consumed. Wellbees currently serves 215K+ employees in 80+ companies, 100+ countries, and 10 languages. Please see more information here:

We are looking for a team member for our Customer Success Team.

What you’ll bring with you

• 3-4 years of relevant work experience in customer success, account management or management consulting organization preferably at an HR-Tech, B2B SaaS or related multinational company
• Sales experience is plus
• Ability to speak English at an advanced level
• Ability to speak Arabic is plus
• Being a great communicator and problem solver
• Customer-oriented and able to establish a robust relationship with the assigned customer base
• Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
• Passionate for working in a dynamic startup culture and teamwork environment

How you’ll make an impact

• Will be responsible for Account Management
• Success in prioritizing and managing multiple projects and meeting deadlines
• Be the first contact for the customers’ questions & problems and reply/resolve the issue directly or assign to the relevant team
• Help the onboarding process of customers while setting up their account, sharing their requests and feedback with the Product Team
• Get in touch with customers on a regular basis about the product feature updates
• Collect feedback from customers and share insights with the Product Team
• Proactively drive adoption and retention
• Build relationships with customer and ensure the services they need are provided to receive maximum impact
• Expand our customers' packages

What we offer

• All-Inclusive Leave Policy (Welcome Leave, Birthday Leave, I'm With My Family Leave, My Child Needs Me Leave, We Are All Human Leave,)️
• Refferral Bonus (If you recommend a friend to a new position you get a customized gift)
• All bees can use the Wellbees app
• Dynamic work ecosystem where you can take initiative and responsibility
• Enjoyable team/company activities
• Opportunity to take responsibility from day one, improve your skills and learn continuously
• Open communication, teamwork, and strong company culture
• Strong focus on talent, not titles!
• This is an environment where everyone learns from each other. An environment, which proves to have fun and be successful does not necessarily have to be mutually exclusive. That's what makes us special

Summary

Responsible for building and maintaining strong relationships with key retail partners, driving sales growth, and ensuring the effective execution of business plans within a specific channel.This role involves developing and implementing sales strategies, negotiating trade terms, managing promotions, and monitoring performance to achieve revenue targets and enhance market share

Relationship Management:

Cultivating and maintaining strong, long-term relationships with key decision-makers at modern trade retailers.

Sales Strategy & Execution:

Developing and executing sales strategies to achieve revenue targets, increase market share, and maximize product visibility within the assigned accounts.

Negotiation:

Negotiating trade terms, promotional support, and joint business plans with retail partners, ensuring alignment with company objectives and delivering mutual value.

Promotions & Activation:

Planning and executing promotional activities, in-store visibility programs, and other marketing initiatives to drive sales and brand awareness.

Performance Monitoring & Analysis:

Tracking sales performance, analyzing market trends, and identifying areas for improvement or new opportunities within the assigned accounts.

Collaboration:

Working closely with internal teams such as trade marketing, marketing, supply chain, and finance to ensure seamless execution of strategies and achieve objectives.

New Product Launches:

Supporting the launch of new products by providing market insights, coordinating promotional activities, and ensuring product availability.

Joint Business Planning:

Collaborating with key accounts to develop and execute joint business plans, including setting KPIs, reviewing performance, and identifying areas for growth.

Account Management:

Managing all aspects of assigned modern trade accounts, including profit and loss responsibility, and ensuring compliance with company policies and procedures.

upto AED 22,000 + commissions + benefits

My client is looking for a driven and strategic Key Account Manager to lead the development of On Trade accounts in Dubai. The role focuses on growing market share, maximizing profitability, and ensuring excellent customer service across key clients in the beverage/ alcohol sector.

The ideal candidate will have a strong track record in sales, client management, and trade execution, with the ability to build lasting relationships and execute trade marketing initiatives. You'll work closely with internal teams to align sales strategies and brand objectives while providing critical market insights.

Key Responsibilities:

• Achieve targeted sales, profitability, market share, and service levels as outlined in business plans
• Develop and implement Customer Development Plans for each account
• Build strong partnerships with customers and key influencers through regular visits and engagement
• Sell and negotiate trading terms and ensure product availability and visibility across accounts
• Drive distribution of core brands and actively support product launches
• Organize wine tastings, conduct product training, and promote consumer activation initiatives
• Analyse sales trends, category performance, and account data to build commercial strategies
• Work with marketing teams to implement brand-building initiatives and trade promotions
• Maintain accurate records for each customer, including contact history, agreements, and sales performance
• Manage payment collections and resolve any outstanding debt issues in accordance with company policy
• Represent the company at on-trade and sponsored events, and ensure compliance with legal and company guidelines

Requirements:

• 5–6 years of sales experience, ideally in FMCG or the alcoholic beverages industry
• Excellent relationship-building, negotiation, and presentation skills
• Strong commercial acumen with the ability to analyse and act on data
• Proficient in MS Office
• Fluent in English (Arabic is a plus)

Benefits Include:

• Performance-based incentives
• Medical insurance and annual flight tickets for self and family
• Annual leaves & End-of-service gratuity
• Travel reimbursement for parking + salik (toll)

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Job title: Key Account Manager

Out of Office is looking for a dynamic Key Account Manager to join the ITP Luxury Group commercial team. The candidate will ideate, conceptualise, pitch, plan, and execute market-leading campaigns for its commercial partners. The ideal candidate will have robust experience selling creative content-led solutions along with an established network of contacts across hospitality and luxury sectors. The candidate in its brand capacity will work alongside the wider team to contribute to OOO's social media strategy with both editorial and commercial content. The candidate should have excellent interpersonal and organisational skills in addition to a passion for working across unique projects. This role is client-facing across OOO's full portfolio in the region.

• Driving & managing weekly revenue across OOO and hospitality across the wider ITP Luxury Group
• Responsible for pitching innovative campaigns for a wide variety of different clients
• Exceeding revenue targets via professional high-quality pitching and presenting both in response to briefs provided by clients and by proactively developing and pitching new concepts to potential brand partners
• Delivering week on week incremental hospitality revenue contributing to the group target
• Driving new revenue across the portfolio by establishing relationships with new partners and clients
• Managing a client list and working closely with PR and media agencies building and maintaining strong relationships in the industry
• Creating seasonal opportunities and brand franchises to increase and diversify opportunities for partners identifying potential for events and activations
• Creating high-quality presentations that bring each pitch to life during the sales process and flawless post-campaign reports
• Working with the Vice President to ensure client briefs are exceeded and the appropriate editorial teams to ensure all campaigns reflect overall content/editorial standards and strategy
• Keeping connected with the local scene using professional contacts and social media networks to identify new opportunities in market
• Contributing towards the brand social strategy with editorial franchises and brand partner content

Personal attributes and essential skills

• A highly motivated self-starter
• Superb organisational skills
• Driven by exceeding revenue targets
• Perform well in a fast-paced and highly demanding environment
• Deliver weekly incremental revenue across the ITP Luxury Group
• Strong understanding of all media formats and platforms in each brand stable (digital, print, social, events, etc.)
• Strong relationship-building and communication skills
• Desire to invent creative pitches and see through to fruition
• Able to work creatively and efficiently under pressure and to tight deadlines
• Highest standard of accuracy and attention to detail
• Flexibility and a professional approach
• Education: Must be educated to degree level or equivalent industry qualification
• Essential: Proficient in MS PowerPoint, Excel, Word, and Outlook

What we look for in a candidate

ITP Media Group is a company filled with individuals as diverse as the subjects we cover. At the same time, there are common characteristics we all share. To join our team, you’ll want to:

• Have a high sense of ownership, urgency, and drive
• Either have experience at or want to dive headfirst into a fast-paced digital-first company
• Perform well in a fast-paced and highly demanding environment
• Have excellent communication and relationship-building skills
• Be commercially astute
• Be a team player

Miscellaneous

• Ad hoc projects as required
• Assisting in raising the profile of ITP Media Group and its brands
• Any other reasonable requests from the company directors