8 Administrative Director jobs in the United Arab Emirates

Assistant Vice President - Office Management

Abu Dhabi, Abu Dhabi Aldar Group

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Job Description

Job Purpose:

The AVP – Office Management leads the day-to-day operations and helps shape the overall strategy for managing our corporate office spaces.

This role focuses on creating a smooth, safe, and welcoming workplace experience while supporting company goals and sustainability efforts.

As a key leader, the AVP ensures that office services run efficiently and reflect the highest standards of care, professionalism, and employee support.

Roles and Responsibilities:

• Lead the strategic direction for office management in alignment with company goals and growth.

• Oversee daily office operations, including space planning, facilities, security, and admin support.

• Drive modernization through smart office systems and workflow automation.

• Ensure prompt resolution of office-related requests and maintain high service standards.

• Foster a professional, efficient, and welcoming office environment.

• Manage and mentor a diverse team to promote accountability and continuous development.

• Coordinate with internal departments and vendors to maintain safety, compliance, and service quality.

• Develop and manage office service budgets, ensuring cost-effective delivery.

• Monitor key performance metrics such as service turnaround, space usage, and satisfaction.

• Represent the Office Management team in leadership meetings and cross-functional initiatives.

Related Years of Experience:

Min of 8+ years of experience in office management within a leading regional organization

Field of Experience:

• Experience in office/facility management or corporate operations

• Proven experience managing large, multi-location office environments and cross-functional teams

Technical and Interpersonal Skills:

• Executive-level communication and presentation skills

• Strong vendor and partnership negotiation skills

• Attention to detail with the ability to deliver under pressure

• Strategic planning and stakeholder engagement, high emotional intelligence and cultural sensitivity

Qualifications:

• Bachelor’s degree in business administration or equivalent is required

• Preferred certifications (optional): Facilities Management

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Front Desk Receptionist United Arab Emirates Office Management

Milkor Group

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The Front Desk Receptionist is responsible for greeting visitors, managing incoming calls, handling inquiries, and providing administrative support to various departments. This role is essential for creating a welcoming atmosphere and ensuring that all front desk operations are handled professionally and efficiently.

United Arab Emirates Office Management Full Time

Front Desk Receptionist

Key Responsibilities:

  • Greeting and Welcoming:
    • Welcome visitors and clients with a friendly and professional demeanor.
    • Ensure all guests sign in and direct them to the appropriate person or department.
    • Provide information about the company and answer any questions visitors may have.
  • Telephone Management:
    • Answer and manage incoming phone calls promptly and courteously.
    • Redirect calls to appropriate personnel or take messages as needed.
    • Handle inquiries and provide basic information over the phone.
  • Administrative Support:
    • Assist with scheduling appointments and meetings.
    • Maintain the reception area, ensuring it is clean, organized, and stocked with necessary supplies.
    • Manage incoming and outgoing mail, courier services, and deliveries.
    • Assist with basic administrative tasks such as data entry, filing, and document preparation.
  • Visitor Management:
    • Coordinate with security to manage visitor access and ensure compliance with safety procedures.
    • Maintain visitor logs and issue visitor badges when required.
  • Customer Service:
    • Provide excellent customer service to all clients, visitors, and staff.
    • Handle any complaints or concerns professionally and escalate issues as necessary.
  • Coordination:
    • Liaise with various departments to coordinate front desk activities and facilitate smooth operations.
    • Assist with event planning and coordination when needed.
  • Qualifications:
    • Education: : High school diploma or equivalent. An associate degree or certification in office administration is a plus.
    • Experience: 1-2 years of experience in a receptionist, customer service, or administrative role.
    • Driver’s License: A valid UAE driver’s license
    • Skills:
      • Excellent communication and interpersonal skills.
      • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
      • Strong organizational and multitasking abilities.
      • Ability to handle a busy front desk environment and manage multiple tasks efficiently.
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Executive Administrator

Dubai, Dubai Hays

Posted 18 days ago

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Job Description

The Role
This role is with a fast-growing premium wellness brand focused on medicine and holistic health. They specialize in scientifically formulated, natural supplements designed to optimise human performance, gut health, and longevity. The company is deeply committed to transparency, quality, and innovation.

Requirements
Responsibilities: -Experience in an administrative role within the region, supporting multiple business units. -Ability to provide hands-on support in the office and assist executives with secretarial duties as needed -Excellent English-speaking skills; proficiency in additional languages is a plus. -Willingness and ability to commute to the office five days a week.

About the company
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.
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Project Management Office - Lead (PMO Lead)

Sharjah, Sharjah Unique Maritime Group

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We are seeking an experienced PMO Lead to oversee the Project Management Office (PMO) for our operations in UG UAE. The role is responsible for ensuring cost-effective project delivery that meets client requirements, on time and within budget, while leading and developing the project management team.

Key Responsibilities
  • Project Delivery & Governance – Oversee the initiation and execution of all projects, ensuring adherence to scope, schedule, budget, and quality requirements.
  • Project Delivery & Governance – Act as Senior Project Manager on select projects while guiding and supporting other Project Managers.
  • Project Delivery & Governance – Review and approve project schedules, budgets, execution plans, and progress reports.
  • Project Delivery & Governance – Monitor project issues and risks, ensuring timely resolution and effective mitigation measures.
  • Project Delivery & Governance – Ensure effective project monitoring, control, and compliance with company processes and standards.
  • Project Delivery & Governance – Promote a culture of change management and continuous improvement across all project activities.
  • Project Delivery & Governance – Ensure timely and accurate preparation of project and financial reports.
  • Leadership & Team Development – Lead, mentor, and develop the Project Management Team to achieve high performance and operational excellence.
  • Leadership & Team Development – Set clear performance objectives, conduct quarterly reviews, and resolve non-performance issues promptly.
  • Leadership & Team Development – Assess training and career development needs, ensuring alignment with organizational goals.
  • Leadership & Team Development – Monitor workloads across the team to ensure schedules and deliverables are not impacted.
  • Stakeholder Communication – Ensure Project Managers maintain effective communication with internal teams and external clients.
  • Stakeholder Communication – Prepare and deliver clear progress and activity reports for senior management and clients.
  • Stakeholder Communication – Consult and collaborate with stakeholders to align project specifications and expectations.
  • Compliance, Ethics & Safety – Uphold company policies, procedures, and regulatory requirements in line with the Unique Hydra Quality & Safety Manual.
  • Compliance, Ethics & Safety – Lead by example in maintaining high ethical standards, corporate governance, and professional conduct.
  • Compliance, Ethics & Safety – Ensure compliance with QSHE, ISO standards, and foster a ZERO HARM safety culture.
  • Compliance, Ethics & Safety – Exercise authority to stop work if unsafe conditions are observed and report to HSE or management.
Qualifications, Skills and Experience

Academic Qualification: Relevant tertiary qualification in Engineering and Project Management.

Experience:

  • Minimum 10 years of proven experience in Project Management, including at least 5 years in a Lead or Senior PM capacity.
  • Demonstrated experience managing complex, multi-disciplinary projects within budget and schedule constraints.
  • Strong track record of leading project teams and ensuring successful delivery of client specifications.

Core Skills & Competencies

  • People Management – Ability to lead, mentor, and develop project management teams.
  • Project Engineering & Project Management Expertise – Skilled in planning, execution, and monitoring of projects across multiple disciplines.
  • Leadership & Delegation – Capable of driving performance, assigning responsibilities effectively, and building a high-performing culture.
  • Communication & Interpersonal Skills – Outstanding ability to engage with internal and external stakeholders, present proposals, and influence decisions.
  • Problem-Solving & Analytical Thinking – Strong ability to resolve complex project issues and make data-driven decisions.
  • Collaboration & Team Development – Promotes teamwork, empathy, and a collaborative work environment.
  • Organizational Skills – Adept at managing multiple priorities, maintaining focus under pressure, and ensuring timely project delivery.
  • Integrity & Professionalism – Demonstrates high ethical standards and commitment to quality and safety.

Join Unique Group and Shape the Future of Engineering & Technology. Unique Group, a global leader in subsea technology and engineering, is driven by innovation and a commitment to excellence. Guided by our core values—Curious, Conscious, Committed—we encourage our team to break new ground in the subsea industry. Whether you’re leading projects or driving innovation, your contributions will have a global impact. Join us and make your mark at Unique Group. Apply today!

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Finance and Administration Director - INTEGRATE Management Sciences for Health

Dubai, Dubai This Endorsed

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Job Description

Management Sciences for Health (MSH) is seeking a Finance and Administration (F&A Director) for the anticipated $750M global Integrating HIV Services into Primary Health Care (INTEGRATE) program, funded by USAID. The program’s goal is to contribute to sustaining the gains in the HIV response and enabling pandemic preparedness and resilience in the face of other external threats by integrating current health investments for HIV prevention, care, and treatment services into existing country health systems and PHC platforms, in alignment with country priorities.

This position is subject to project award and funding.

Overall Responsibilities

The F&A Director reports to the Project Director and works closely with the project leadership team to provide high-level financial management and operations leadership, contract and grant management support, and supervisory oversight for the full financial and administrative functions of the project. They ensure that financial and operational functions support the timely and effective implementation of the project’s technical scope of work. They provide counsel to help project leadership ensure that resources are allocated and used in compliance with contractual requirements, applicable regulations, and appropriate standards and procedures.

The F&A Director will oversee the financial management and accounting for all project activities. This includes oversight of procurement, contracts and grants management, operations, and logistics. They will implement fraud and risk mitigation practices and ensure systems and processes are implemented effectively to support implementation of the award in compliance with USAID requirements. The F&A Director will liaise with the project leadership team, partners, USAID and MSH’s home office and country teams regarding any aspects of program implementation, contract management, risk management, and all other matters related to finance and administration.

Specific Responsibilities

  • Lead program annual budget development process that includes managing the annual work plan, life-of-project, and activity budgets and ensuring compliance of program expenditures with approved budgets; ensure the consistency, inclusion and accuracy of costs and that they comply with agreed policy and practices, and work with staff in developing budgets for technical activities as necessary. Revise overall and sub-budgets as needed throughout the work plan year.
  • Supports the Project Director in the management of the project, aligning staff, systems, and other resources with the annual work plan and budget to provide timely, cost effective, responsive, and high quality operations and administrative support within local laws and available resources, and in an environment with adequate internal controls, adhering to contracts regulations, MSH Policies, and standard operating procedures.
  • Facilitates coordination and collaboration with MSH Headquarters teams and Country Administration and Operations teams to ensure peer support, knowledge sharing, and capacity strengthening.
  • Maintain systems for program budget monitoring and tracking that include financial and contractual data. Provide routine pipeline analyses to the Project leadership team and USAID, and any ad hoc reports requested by USAID or PEPFAR. In addition, perform routine financial analysis on program expenditures, documenting and monitoring overall performance, analyzing trends, identifying gaps to ensure efficient and sound project management.
  • Responsible for coordination of contract management activities in collaboration with the MSH Contracts Management Team. Support program staff, home office and partners to draft, manage and monitor implementation of contracts. Provide routine progress reports to program management team.
  • Collaborate with country office leads and MSH home office for preparation of budgets and budget amendments to be submitted to USAID.
  • Execute management processes and methodologies to ensure results are delivered on time and within budget.
  • Monitor adjustments to budgets whenever required.
  • Coordinate monthly requests of funds, based on budget and cash flow projections, to ensure the program has all the necessary funds for the operations.
  • Ensure timely, high-quality, and complete submission of all reporting requirements.
  • Responsible for all program accounting and financial reporting systems and related reporting in compliance with USAID financial and accounting rules and regulations, including the management of multiple funding sources from USAID entities.
  • Review purchase orders and confer with team leader for approval, prior to issuance of the purchase orders for program procurement of commercial goods and services within agreed upon thresholds.
  • Ensure all INTEGRATE program staff are trained on USAID Rules and Regulations and compliance with the Cooperative Agreement or Contract, as well as PEPFAR reporting requirements.
  • Contribute to the design and implementation of technical assistance assignments focused on strengthening the financial management, accounting, and compliance, and sub-award and grants management of local partners, as appropriate. This could include providing input to work plans, reviewing technical outputs of assignments, providing mentorship or direct support to assignments, and/or coaching teams of financial management specialists.
  • Actively participate in transition planning and implementation with governments and other stakeholders.
  • Rapidly start-up and roll out financial and administrative systems at a country level as buy-ins are activated in different countries.
  • In collaboration with MSH Corporate Contracts, oversee the contracts and grants management team, contributing to performance management, orientation, and training on INTEGRATE requirements.
  • Develop and monitor metrics for measuring grant and financial management performance of local organizations.
  • Oversee and lead cost-efficient sub-awarding of multiple organizations within host countries.
  • Collaborate with the Project Director to (a) ensure that project activities and management operations are implemented as per MSH Mission, values, and policies, and standard operating procedures, and local laws and regulations, and (b) to safeguard MSH’s reputation – Financial, Contractual and political integrity.
  • In liaison with MSH’s FP&A and Internal Audit units, coordinates, execution of internal/external financial, operations, and program reviews or audits, and ensure timely follow up to review or audit conclusions and recommendations.

Qualifications

  • Master’s degree in business administration, finance, accounting or other relevant discipline or equivalent experience.
  • Fifteen (15) years of experience managing, in increasing roles of responsibility, finance, procurement, contracts management, logistics and/or human resource related matters for large, complex, international development activities including projects operating across multiple countries.
  • Operations/operational management, including field office set up and management in LMICs.
  • Contract and grants management, including for USAID-funded projects.
  • Experience related to USAID activities is required. Significant experience with USG-funded global projects with regional field experience strongly desirable.
  • Previous experience as a Finance Director or in a senior finance and administration position in another USAID or PEPFAR funded project highly desirable.
  • Thorough knowledge of USG financial reporting and compliance requirements and USG cost principles, includingUSAIDregulations, GAAP accounting rules and grants contract management.
  • Proven leadership and capacity in negotiation and conflict management.
  • Strong management, interpersonal, written and oral communication (in English); mentoring, supervision, and facilitation skills; as well as the ability to network and communicate with a wide range of stakeholders.
  • Demonstrated experience providing technical assistance to organizations and conducting training.
  • Demonstrated experience using financial software applications, databases and spreadsheets, including QuickBooks Enterprise, and Microsoft Office
  • Ability to interact professionally in one or more relevant foreign languages (e.g., French, Spanish, Portuguese) is preferred.
  • Ability to travel.

The expected salary range for this position is: $50,000.00 – $2 9,300.00 annually (U.S. locations only).

MSH considers multiple job-related factors when determining an offer, including but not limited to, business and organizational needs, candidate qualifications, internal equity, location, and internal budget.

Salary is just one of many aspects of our total rewards package; at MSH, our goal is to provide you with a comprehensive set of competitive benefits that includes a substantial vacation, sick and holiday policies, training and development programs, competitive insurance coverage for health, vision, dental, life, short-term and long-term disability, 401k plan, Flexible Spending Account, among others.

The selected candidate is expected to work from one of MSH’s offices in the US.

MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements. MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.

EEO is the Law – English

EEO is the Law – Spanish

Pay Transparency Nondiscrimination Poster

Know Your Rights – Workplace Discrimination is Illegal

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act

MSH EEO-AA Policy

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Sales Director, Private Office

Dubai, Dubai Jones Lang LaSalle Incorporated

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Sales Director, Private Office page is loaded# Sales Director, Private Officeremote type: On-sitelocations: Dubai, AREtime type: Full timeposted on: Posted Todayjob requisition id: REQ **JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Sales Director - Private Office - International Residential Development Sales - MENA**JLL is seeking a highly motivated and accomplished **Private Office** **Sales Director** to join our market-leading **International Residential Sales** team in Dubai. This exciting role sits within our Private Office division, supporting the international property needs of UHNW clients and purchasers across the GCC region.Due to a growing client base and increasing demand, we are creating a new role and looking for an experienced, self motivated and driven sales professional to establish a new Private office role in this key market.**About the Role**As **Private Office Sales Director**, you will be responsible for driving international residential property sales by engaging with UHNW individuals, private family offices, and key stakeholders across the MENA region. You will work closely with JLL’s Wealth team, London-based teams, and our global residential network to deliver strategic sales and marketing campaigns for high-end developments. This role requires seamless cross-border collaboration and managing operations across multiple time zones.The JLL residential business has grown exponentially over the last decade and offers excellent progression opportunities to the right candidate. JLL is also a leader in championing sustainability, diversity and inclusion, and new technology.# **Key responsibilities for the role:*** Drive international residential development sales to UHNW clients in the GCC region.* Develop and execute tailored sales strategies for the MENA market.* Build and maintain long-term relationships with private clients, family offices, and wealth advisors.* Collaborate with global teams to align on marketing strategies and product launches.* Manage and grow a network of JLL partnership agents across the GCC.* Organise and represent JLL at exclusive sales events, exhibitions, and client meetings.* Track and report on sales performance, KPIs, and revenue targets to the residential leadership.* Identify new business opportunities and contribute to overall growth of the residential sales platform.* Maintain a deep understanding of market trends across key global and regional residential markets.# Key attributes for the role:* Minimum 5 years’ experience in international residential development sales.* Proven leadership experience managing high-performing sales teams.* Track record of delivering successful sales campaigns across global markets.* Strong network and understanding of the UHNW and private wealth landscape in the GCC.* In-depth knowledge of international residential markets.* Background in real estate development sales.* Exceptional communication, negotiation, and relationship-building skills.* Commercially astute, results-driven, and data-oriented.* Ability to thrive in a fast-paced, multi-time-zone environment.* Culturally aware and experienced in working with clients from the GCC region.* Willingness to travel within the GCC and occasionally internationally.**What you can expect from us**We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.Apply today!#LI-LR3 **Location:**On-site –Dubai, AREIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . #J-18808-Ljbffr
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Director of Front Office Operations

Dubai, Dubai The First Group

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Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

As the Director of Front Office Operations , you will be responsible for leading and orchestrating all aspects of the Front Office division—including Reception, Concierge, Guest Relations, Bell Services, Ciel Connect (telephone operations), Valet, and Rooms Control. Your leadership will ensure exceptional guest experiences that reflect the luxury positioning of the world’s tallest hotel, while optimizing operational efficiency, team performance, and guest satisfaction.

Key Responsibilities:
  • Oversee the entire Front Office operation with a strong focus on service excellence, guest engagement, and operational innovation.

  • Develop and implement strategies to continuously elevate the guest journey, from arrival to departure.

  • Ensure all front office touchpoints align with brand standards and support the hotel’s premium positioning.

  • Lead, mentor, and empower a large and diverse team including department heads and supervisors across the Front Office spectrum.

  • Conduct regular performance reviews, training plans, and succession planning initiatives.

  • Foster a positive team culture driven by hospitality, service passion, and guest-centric values.

  • Personally ensure high levels of guest satisfaction, resolving complex complaints and ensuring follow-up actions.

  • Monitor online reputation platforms, guest feedback, and service audits to drive continuous improvement.

  • Champion loyalty program engagement and personalization efforts.

  • Drive efficiency across check-in/out, room allocation, lobby services, and guest movement.

  • Maintain oversight of room inventory, upgrades, walk situations, and VIP pre-arrivals.

  • Collaborate with Revenue, Sales, and Housekeeping to ensure seamless communication and revenue optimization.

  • Ensure adherence to all regulatory, financial, and brand standards.

  • Oversee departmental budgets, forecasts, and cost controls.

  • Prepare and analyze reports on performance metrics, staffing, and guest feedback.

Desired Skill & Expertise
  • Minimum 8–10 years of progressive Front Office experience, with at least 3–5 years in a leadership/director role in a luxury hotel environment.

  • Proven success managing large teams in complex operations.

  • Excellent communication, problem-solving, and leadership skills.

  • Strong knowledge of PMS (Opera Cloud preferred), Microsoft Office Suite, and guest experience platforms.

  • Fluency in English; additional languages are an asset.

  • Impeccable grooming, professionalism, and guest diplomacy.

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Director of Front Office - German and/or Russian Speaker

Abu Dhabi, Abu Dhabi Rotana Hotels

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We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

As Director of Front Office you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as:

  • Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
  • Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable
  • Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
  • Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
  • Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
  • Participate in decisions involving occupancy goals, marketing strategies and development of rates
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