6 Admissions Counselor jobs in the United Arab Emirates

Admissions Counselor

University of Stirling, Ras Al Khaimah

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Job Description

Admissions Counselor
Years of experience: 02-03 years of experience

Overall purpose

The Admissions Counselor will connect students with the International curricula including Arabic schools, webinars, and activities to help them get the most out of the college experience. He / She will meet with students to assess their academic standing and extracurricular activities, inform them about colleges, programs, and majors, and connect them with resources that will help them get into our University. You will also conduct interviews, arrange for campus tours, conduct information sessions, and represent the college at school fairs or other recruiting or outreach initiatives. You should be committed to learning more about the students you interact with and how they may benefit from specific college courses. You should be knowledgeable, resourceful, and supportive with strong communication skills. You will call the student school database on a daily basis to shortlist those interested in joining our courses.

Responsibilities
  1. Fixing interactive sessions with all curricula-based schools’ students/parents.
  2. Maintain good schools Counselors network.
  3. Highlighting the benefits of specific programs and courses to attract students and encourage diversity on campus.
  4. Scheduling campus open days and activities for school students.
  5. Contacting students/parents daily to brief them about our courses and their merits.
  6. Maximize student recruitment by following up on leads and generating more leads through database calling.
  7. Staying current with school admission processes and requirements, school programs, majors, courses, and developments in education and financial aid.
  8. Organizing recruiting events and representing schools at college fairs, high schools, and other promotional opportunities.
  9. Conducting student recruitment interviews, reviewing application materials, and assisting in the admissions decision-making process.
  10. Arranging campus tours and conducting information sessions.
  11. Developing and maintaining an active alumni network to plan events, help students find opportunities in their fields, and obtain funding.
  12. Maintaining accurate and current knowledge of educational legislation, trends, developments, and resources.
  13. Minimum 2-3 years UAE experience in college/university/higher education industry/Institute in admissions.
  14. Good in English speaking, reading, writing.
  15. Familiarity with college and university programs, majors, admissions requirements and processes, and scholarship and financial aid resources.
  16. Excellent active listening, verbal and written communication, and interpersonal skills.
  17. UAE valid Driving license – not compulsory.
  18. Ability to counsel students/parents to recruit for our college academic programs.
  19. Flexibility to represent our college in exhibitions, school fairs, etc., out of regular working hours.
  20. Strong planning and people reading skills.
  21. Ability to multitask and stay organized.
  22. Willingness to guide others and provide ongoing support as they make important decisions.
Flexibility

Please note that given the need for flexibility in order to meet the changing requirements of the University, the duties and location of this post and the role of the post-holder may be changed after consultation. The balance of duties may vary over time and will be reviewed as part of the appraisal process.

Compliance

The post holder should actively follow Planet One International Education FZ LLC policies and procedures aligned with the University guidelines.

Location:
University of Stirling
P.O.Box 41222
RAKEZ Academic Zone
Al Dhait South
Ras Al Khaimah
United Arab Emirates

Planet One facilitates the operations of the University of Stirling RAK campus and will function as the non-academic infrastructure provider in the partnership.

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Admissions Counselor

University of Stirling, Ras Al Khaimah

Posted 5 days ago

Job Viewed

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Job Description

Admissions Counselor
Years of experience: 02-03 years of experience

Overall purpose

The Admissions Counselor will connect students with the International curricula including Arabic schools, webinars, and activities to help them get the most out of the college experience. He / She will meet with students to assess their academic standing and extracurricular activities, inform them about colleges, programs, and majors, and connect them with resources that will help them get into our University. You will also conduct interviews, arrange for campus tours, conduct information sessions, and represent the college at school fairs or other recruiting or outreach initiatives. You should be committed to learning more about the students you interact with and how they may benefit from specific college courses. You should be knowledgeable, resourceful, and supportive with strong communication skills. You will call the student school database on a daily basis to shortlist those interested in joining our courses.

Responsibilities
  • Fixing interactive sessions with all curricula-based schools’ students/parents.
  • Maintain good schools Counselors network.
  • Highlighting the benefits of specific programs and courses to attract students and encourage diversity on campus.
  • Scheduling campus open days and activities for school students.
  • Contacting students/parents daily to brief them about our courses and their merits.
  • Maximize student recruitment by following up on leads and generating more leads through database calling.
  • Staying current with school admission processes and requirements, school programs, majors, courses, and developments in education and financial aid.
  • Organizing recruiting events and representing schools at college fairs, high schools, and other promotional opportunities.
  • Conducting student recruitment interviews, reviewing application materials, and assisting in the admissions decision-making process.
  • Arranging campus tours and conducting information sessions.
  • Developing and maintaining an active alumni network to plan events, help students find opportunities in their fields, and obtain funding.
  • Maintaining accurate and current knowledge of educational legislation, trends, developments, and resources.
  • Minimum 2-3 years UAE experience in college/university/higher education industry/Institute in admissions.
  • Good in English speaking, reading, writing.
  • Familiarity with college and university programs, majors, admissions requirements and processes, and scholarship and financial aid resources.
  • Excellent active listening, verbal and written communication, and interpersonal skills.
  • UAE valid Driving license – not compulsory.
  • Ability to counsel students/parents to recruit for our college academic programs.
  • Flexibility to represent our college in exhibitions, school fairs, etc., out of regular working hours.
  • Strong planning and people reading skills.
  • Ability to multitask and stay organized.
  • Willingness to guide others and provide ongoing support as they make important decisions.
Flexibility

Please note that given the need for flexibility in order to meet the changing requirements of the University, the duties and location of this post and the role of the post-holder may be changed after consultation. The balance of duties may vary over time and will be reviewed as part of the appraisal process.

Compliance

The post holder should actively follow Planet One International Education FZ LLC policies and procedures aligned with the University guidelines.

Location:
University of Stirling
P.O.Box 41222
RAKEZ Academic Zone
Al Dhait South
Ras Al Khaimah
United Arab Emirates

Planet One facilitates the operations of the University of Stirling RAK campus and will function as the non-academic infrastructure provider in the partnership.

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This advertiser has chosen not to accept applicants from your region.

Senior Admissions Counselor

Dubai, Dubai Elite HR Consultancy

Posted today

Job Viewed

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Job Description

Direct message the job poster from Elite HR Consultancy

HR Manager @ Elite HR Consultancy | Hiring, Recruiting

Position Title: Senior Admissions Counselor

Department: Admissions/Student Services

Reports to: Director of Admissions

Location: Dubai, UAE

Salary: Up to AED 9k to AED 10k

Experience: Minimum 3-4 years in Educational Sector

Job Summary:

The Admissions Counselor will play a pivotal role in assisting students and their families through the intricate university admissions process. This role involves understanding students' academic backgrounds, career aspirations, and personal preferences to provide informed guidance. The Admissions Counselor will help students with university selection, standardized test recommendations, application submissions, and profile building, while maintaining clear communication with both students and their families. Additionally, the position will ensure the accurate management of data and adherence to the institution's admissions procedures.

Key Responsibilities:

Client Engagement and Needs Assessment

  • Meet with students and families to understand their academic history, career goals, and preferences.
  • Set expectations and timelines, ensuring alignment between all parties involved.
  • Build trust with students to address their unique needs effectively.

Cross-Selling Products and Services

  • Identify opportunities to offer additional services, based on student needs.
  • Recommend products and services that enhance the student's academic and admissions experience.

Career Exploration and Academic Guidance

  • Guide students, particularly in grades 9 and 10, in exploring potential career paths.
  • Advise students on aligning their academic choices with future career goals, providing insight into required skills and qualifications.

University Research and Selection

  • Assist students in researching universities and selecting destinations that match their academic eligibility, career aspirations, financial situation, and personal preferences.
  • Consider external factors like family proximity, immigration opportunities, and geopolitical stability when suggesting universities.

Standardized Testing and Academic Support

  • Advise students on the appropriate standardized tests (e.g., SAT, ACT, UCAT, LNAT) based on their goals.
  • Offer resources for test preparation and academic support, including tutoring services.

Parental Involvement

  • Maintain open communication with parents, ensuring they are involved in key decisions.
  • Keep parents informed about application deadlines, financial planning, and required steps.

Scholarship and Financial Guidance

  • Provide information on scholarships, financial aid options, and important deadlines.
  • Advise students on how to meet the financial requirements for their applications.

Profile Building and Application Support

  • Help students build a competitive profile by encouraging extracurricular activities, leadership roles, and community involvement.
  • Offer guidance on personal statement writing and application essay development, ensuring submissions highlight students' strengths.
  • Tailor the admissions process to each student's academic performance and personal profile.
  • Suggest appropriate courses and activities that enhance the student's overall application.

Application Process Management

  • Ensure timely submission of applications, adhering to deadlines.
  • Manage required forms and documentation, ensuring that all materials are submitted correctly.

Visa and Accommodation Guidance

  • Assist students with visa applications and provide information on accommodation options.
  • Ensure families are supported in completing these necessary logistics smoothly.

Client Feedback and Service Quality

  • Gather client feedback throughout the admissions process to ensure high service standards are maintained.
  • Address concerns promptly to ensure positive experiences for students and families.

Timely Response and Ongoing Support

  • Respond to client inquiries within 24 hours and provide ongoing support throughout the admissions cycle.
  • Address any issues or concerns raised by students or parents promptly.

Data Maintenance and Communication

  • Maintain accurate records of student and application data, ensuring all information is up-to-date.
  • Ensure smooth communication between departments to provide a seamless experience for students.

Key Skills and Qualifications:

  • Education: Bachelor's degree in Education, Counseling, Business, or a related field (preferred).
  • Experience: 2-3 years of experience in student counseling, admissions advising, or a similar role within the education sector.
  • Knowledge: Strong understanding of university admissions processes, standardized tests, scholarships, and career exploration.
  • Communication Skills: Exceptional verbal and written communication skills with the ability to clearly present information.
  • Customer-Focused: Demonstrated ability to build and maintain strong relationships with students and parents.
  • Problem-Solving: Ability to tailor advice to the unique needs and goals of each student.
  • Organizational Skills: Ability to manage multiple tasks and deadlines efficiently.
  • Technology Proficiency: Familiarity with CRM tools, Microsoft Office Suite, and other relevant educational platforms.

This role requires a motivated, student-focused individual who is dedicated to guiding students and their families through an often complex process, while maintaining strong communication and organizational practices.

Interested Candidates are also invited to apply on /

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Education, Sales, and Consulting
  • Industries Education, Education Administration Programs, and Higher Education

Referrals increase your chances of interviewing at Elite HR Consultancy by 2x

Sign in to set job alerts for "Admissions Counselor" roles.

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Senior Admissions Counselor

Dubai, Dubai Elite HR Consultancy

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Direct message the job poster from Elite HR Consultancy

HR Manager @ Elite HR Consultancy | Hiring, Recruiting

Position Title: Senior Admissions Counselor

Department: Admissions/Student Services

Reports to: Director of Admissions

Location: Dubai, UAE

Salary: Up to AED 9k to AED 10k

Experience: Minimum 3-4 years in Educational Sector

Job Summary:

The Admissions Counselor will play a pivotal role in assisting students and their families through the intricate university admissions process. This role involves understanding students’ academic backgrounds, career aspirations, and personal preferences to provide informed guidance. The Admissions Counselor will help students with university selection, standardized test recommendations, application submissions, and profile building, while maintaining clear communication with both students and their families. Additionally, the position will ensure the accurate management of data and adherence to the institution's admissions procedures.

Key Responsibilities:

Client Engagement and Needs Assessment

  • Meet with students and families to understand their academic history, career goals, and preferences.
  • Set expectations and timelines, ensuring alignment between all parties involved.
  • Build trust with students to address their unique needs effectively.

Cross-Selling Products and Services

  • Identify opportunities to offer additional services, based on student needs.
  • Recommend products and services that enhance the student's academic and admissions experience.

Career Exploration and Academic Guidance

  • Guide students, particularly in grades 9 and 10, in exploring potential career paths.
  • Advise students on aligning their academic choices with future career goals, providing insight into required skills and qualifications.

University Research and Selection

  • Assist students in researching universities and selecting destinations that match their academic eligibility, career aspirations, financial situation, and personal preferences.
  • Consider external factors like family proximity, immigration opportunities, and geopolitical stability when suggesting universities.

Standardized Testing and Academic Support

  • Advise students on the appropriate standardized tests (e.g., SAT, ACT, UCAT, LNAT) based on their goals.
  • Offer resources for test preparation and academic support, including tutoring services.

Parental Involvement

  • Maintain open communication with parents, ensuring they are involved in key decisions.
  • Keep parents informed about application deadlines, financial planning, and required steps.

Scholarship and Financial Guidance

  • Provide information on scholarships, financial aid options, and important deadlines.
  • Advise students on how to meet the financial requirements for their applications.

Profile Building and Application Support

  • Help students build a competitive profile by encouraging extracurricular activities, leadership roles, and community involvement.
  • Offer guidance on personal statement writing and application essay development, ensuring submissions highlight students’ strengths.
  • Tailor the admissions process to each student’s academic performance and personal profile.
  • Suggest appropriate courses and activities that enhance the student’s overall application.

Application Process Management

  • Ensure timely submission of applications, adhering to deadlines.
  • Manage required forms and documentation, ensuring that all materials are submitted correctly.

Visa and Accommodation Guidance

  • Assist students with visa applications and provide information on accommodation options.
  • Ensure families are supported in completing these necessary logistics smoothly.

Client Feedback and Service Quality

  • Gather client feedback throughout the admissions process to ensure high service standards are maintained.
  • Address concerns promptly to ensure positive experiences for students and families.

Timely Response and Ongoing Support

  • Respond to client inquiries within 24 hours and provide ongoing support throughout the admissions cycle.
  • Address any issues or concerns raised by students or parents promptly.

Data Maintenance and Communication

  • Maintain accurate records of student and application data, ensuring all information is up-to-date.
  • Ensure smooth communication between departments to provide a seamless experience for students.

Key Skills and Qualifications:

  • Education: Bachelor’s degree in Education, Counseling, Business, or a related field (preferred).
  • Experience: 2-3 years of experience in student counseling, admissions advising, or a similar role within the education sector.
  • Knowledge: Strong understanding of university admissions processes, standardized tests, scholarships, and career exploration.
  • Communication Skills: Exceptional verbal and written communication skills with the ability to clearly present information.
  • Customer-Focused: Demonstrated ability to build and maintain strong relationships with students and parents.
  • Problem-Solving: Ability to tailor advice to the unique needs and goals of each student.
  • Organizational Skills: Ability to manage multiple tasks and deadlines efficiently.
  • Technology Proficiency: Familiarity with CRM tools, Microsoft Office Suite, and other relevant educational platforms.

This role requires a motivated, student-focused individual who is dedicated to guiding students and their families through an often complex process, while maintaining strong communication and organizational practices.

Interested Candidates are also invited to apply on /

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionEducation, Sales, and Consulting
  • IndustriesEducation, Education Administration Programs, and Higher Education

Referrals increase your chances of interviewing at Elite HR Consultancy by 2x

Sign in to set job alerts for “Admissions Counselor” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Student Success Advisor

Dubai, Dubai Heriot-Watt University

Posted today

Job Viewed

Tap Again To Close

Job Description


Job Posting Title:Alumni Engagement Officer

Grade: 5

FTE and working pattern: Full time

Department: Registry and Academic Support

About our School/Directorate and Team:

The Global Registry and Academic Support Directorate supports our students and staff across the full student life-cycle from enrolment to graduation.
The Directorate has responsibility as the definitive record-keeper of all student information programme and course details as well as leading services that help students settle and stay at the University. This includes providing professional help and advice through a range of support and wellbeing services.
The Directorate supports academic and professional services staff across the University in a number of areas including: academic institutional and student related Regulations and Policies and global national and institutional quality matters.
It delivers these services through five Divisions each managed by a Global Head and two Heads of Campus Registry and Student Services:

Student Life
Online Students
Academic Operations
Academic Quality
Academic Secretariat Regulation and Policy
Head of Registry & Student Services Dubai Campus
Head of Registry & Student Services - Malaysia Campus

The Student Life Division in Dubai is made up of five areas:
Student Service Centre: A single point of access for students that delivers a consistent student experience including face-to-face and virtual services (eg enrolment student account payments student records etc.)
Student Records: Responsible for the management of back-office functions to support the Student Service Centre acts as the definitive record-keeper of the student record and manages standard/consistent processes for all student transactions (eg transfer Temporary Suspension of Studies etc.).
Wellbeing: Provides a range of services to support the student journey including support for people of determination mental health and retention activities.
Careers and Graduate Futures: Delivers career and employability advice to students and recent alumni working closely with local and global employers and with Heriot-Watts Schools supporting the employability strands.
Student Engagement: Supports the Student Council and coordinates activities and events for students to facilitate their extra-curricular development and build community.

Purpose of Role:

The main purpose of student wellbeing is to provide advice information and support to undergraduate and postgraduate students throughout the student lifecycle from enrolment to graduation.
The Student Success Advisor in Dubai will join an existing team on a fixed term two year contract. The Student Success Advisors form part of a Global Student Success Advisor team and are a key part of the Universitys strategy to improve student retention focusing on student engagement identity and belonging. The role spans pre-arrival induction and transition activities as well as those related to student success engagement and retention. Advice and support spans the whole student lifecycle including supports for students at risk of leaving their University studies.
The successful candidate will work alongside the other members of the Wellbeing team to contribute to the development of a wellbeing programme of workshops and other proactive support initiatives. They will also work closely with other teams from across the Student Life Division in particular the Student Engagement and Student Council teams.
The post-holder will report to the Student Life Manager at the Dubai Campus and have close links with the Student Experience Manager in Edinburgh. They will collaborate routinely with colleagues within Student Wellbeing across the Student Life Division with other student support services and with relevant academic staff.

Summary of Key Duties and Responsibilities:

  • Supporting a wide range of pre-arrival induction and transition activities;
  • Supporting a wide range of activities related to student success engagement and retention e.g. workshops and information sessions and peer support initiatives;
  • Early identification of and initial contact with students showing signs of being at risk of non-continuation and providing advice and support to such students;
  • Monitoring highlighting and acting on at risk and non-engagement indicators;
  • Liaising with key colleagues in Schools (e.g. Personal Tutors Programme Directors) and Professional Services (Student Counsellors Student Service Centre Thinking of Leaving Service Disability Service) to ensure a proactive integrated and coherent approach to supporting students;
  • Providing advice and support which spans the whole student lifecycle for example Temporary Suspension of Studies; Mitigating Circumstances; availability of financial and academic support.
  • Providing drop in sessions and appointments for all students;
  • Provide targeted support and interventions to designated characteristic student groups particularly at pre-arrival and transition stages;
  • Supporting Schools/disciplines in the development and delivery of School/discipline specific retention and support initiatives;
  • Developing and delivering content for student communications both targeted at specific student groups and for the general student population for all stages from pre-entry to graduation. These are to be delivered across a range of media platforms including email the myHWU Student Portal social media and print media;
  • Manage and advance the WattBuds programme;
  • Analyze student data eg enrolment data survey results and develop initiatives/programming based on findings
  • Progressing any other tasks associated with supporting student success and the work of the Student Wellbeing Services at the Dubai Campus and equivalent services in Scotland and Malaysia.
  • The job description is not exhaustive and the post holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as priorities and requirements evolve.

Education Qualifications & Experience:

Essential

  • Educated to first degree level
  • Be a recent (normally within the last two years) graduate of Heriot-Watt University having successfully completed an Honours degree with the University.
  • Excellent organisational interpersonal and communication skills.
  • Ability to present effectively to large groups (both students and HWU colleagues).
  • Excellent IT skills (particularly MS Office products) and ability to learn and use effectively institutional student systems.
  • A confident friendly manner.
  • Ability to empathise with and understand the needs of students from a wide variety of backgrounds
  • Ability to work quickly flexibly and accurately in a dynamic changing and pressured environment
  • Ability to build relationships with a variety of stakeholder groups and audiences

Heriot-Watt University Values

With a history dating back to 1821 Heriot-Watt University has established a reputation for world-class teaching and professionally relevant leading-edge research which has made it one of the top UK universities for business and industry.

We are a vibrant forward-looking university well known for the quality of our degrees with employers actively seeking out our graduates. Heriot-Watt is also Scotlands international university with an unsurpassed international in-country presence. We deliver degree programmes to circa 3000 students in 143 countries around the world have a further overseas campus in Dubai and boast the largest international student cohort in Scotland.

At Heriot-Watt weve created an environment that nurtures innovation and leadership - where our researchers staff and students can realise their potential and develop their ambitions.

We are proud of our collegiate atmosphere and integrated teaching and research approach which has helped to build a community of committed academics and highly motivated students. Our focus on careers delivers results and weve an excellent reputation for graduate employability.

In addition to the Edinburgh campus we currently have campuses in the Scottish Borders Orkney Dubai and Malaysia. For all of our campuses we aim to provide stimulating supportive environments conducive to effective learning and research where staff and students can excel. At Heriot-Watt we have an established set of values that help us to nurture innovation and leadership and show our commitment to continuous improvement and development in all our activities.

Our values describe our deeply held beliefs and our community spirit. They characterise not only how we are as a higher education institution but also frame how we want to be.

Our values are:

  • Belong
  • Collaborate
  • Inspire
  • Celebrate

As learning living and working institution we use our values as the building blocks of how we go about doing our work and how we each conduct ourselves as members of Heriot-Watt University. They represent what binds us together as a University community and help us to become the best at what we do.

For full details on our University please view our website to Apply

Please submit your CV and a cover letter setting out how you meet the criteria for this role.

Shortlisted candidates may be invited to complete an on-demand-video interview as the first stage of the selection process. Successful candidates will then proceed to in-person formal interviews at our Dubai campus.

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

The appointment is conditional upon successful completion of all Labor and Immigration formalities and the start date will need to be delayed if the employment visa is not in place.

Required Experience:

Unclear Seniority

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Student Success Advisor - Dubai Campus

Dubai, Dubai Heriot-Watt University

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Description

Job Posting Title:Alumni Engagement Officer

Grade: 5

FTE and working pattern: Full time

Department: Registry and Academic Support

About our School/Directorate and Team:


The Global Registry and Academic Support Directorate supports our students and staff across the full student life-cycle from enrolment to graduation.
The Directorate has responsibility as the definitive record-keeper of all student information programme and course details as well as leading services that help students settle and stay at the University. This includes providing professional help and advice through a range of support and wellbeing services.
The Directorate supports academic and professional services staff across the University in a number of areas including: academic institutional and student related Regulations and Policies and global national and institutional quality matters.
It delivers these services through five Divisions each managed by a Global Head and two Heads of Campus Registry and Student Services:


Student Life
Online Students
Academic Operations
Academic Quality
Academic Secretariat Regulation and Policy
Head of Registry & Student Services Dubai Campus
Head of Registry & Student Services - Malaysia Campus

The Student Life Division in Dubai is made up of five areas:
Student Service Centre: A single point of access for students that delivers a consistent student experience including face-to-face and virtual services (eg enrolment student account payments student records etc.)
Student Records: Responsible for the management of back-office functions to support the Student Service Centre acts as the definitive record-keeper of the student record and manages standard/consistent processes for all student transactions (eg transfer Temporary Suspension of Studies etc.).
Wellbeing: Provides a range of services to support the student journey including support for people of determination mental health and retention activities.
Careers and Graduate Futures: Delivers career and employability advice to students and recent alumni working closely with local and global employers and with Heriot-Watts Schools supporting the employability strands.
Student Engagement: Supports the Student Council and coordinates activities and events for students to facilitate their extra-curricular development and build community.


Purpose of Role:


The main purpose of student wellbeing is to provide advice information and support to undergraduate and postgraduate students throughout the student lifecycle from enrolment to graduation.
The Student Success Advisor in Dubai will join an existing team on a fixed term two year contract. The Student Success Advisors form part of a Global Student Success Advisor team and are a key part of the Universitys strategy to improve student retention focusing on student engagement identity and belonging. The role spans pre-arrival induction and transition activities as well as those related to student success engagement and retention. Advice and support spans the whole student lifecycle including supports for students at risk of leaving their University studies.
The successful candidate will work alongside the other members of the Wellbeing team to contribute to the development of a wellbeing programme of workshops and other proactive support initiatives. They will also work closely with other teams from across the Student Life Division in particular the Student Engagement and Student Council teams.
The post-holder will report to the Student Life Manager at the Dubai Campus and have close links with the Student Experience Manager in Edinburgh. They will collaborate routinely with colleagues within Student Wellbeing across the Student Life Division with other student support services and with relevant academic staff.

Summary of Key Duties and Responsibilities:

  • Supporting a wide range of pre-arrival induction and transition activities;
  • Supporting a wide range of activities related to student success engagement and retention e.g. workshops and information sessions and peer support initiatives;
  • Early identification of and initial contact with students showing signs of being at risk of non-continuation and providing advice and support to such students;
  • Monitoring highlighting and acting on at risk and non-engagement indicators;
  • Liaising with key colleagues in Schools (e.g. Personal Tutors Programme Directors) and Professional Services (Student Counsellors Student Service Centre Thinking of Leaving Service Disability Service) to ensure a proactive integrated and coherent approach to supporting students;
  • Providing advice and support which spans the whole student lifecycle for example Temporary Suspension of Studies; Mitigating Circumstances; availability of financial and academic support.
  • Providing drop in sessions and appointments for all students;
  • Provide targeted support and interventions to designated characteristic student groups particularly at pre-arrival and transition stages;
  • Supporting Schools/disciplines in the development and delivery of School/discipline specific retention and support initiatives;
  • Developing and delivering content for student communications both targeted at specific student groups and for the general student population for all stages from pre-entry to graduation. These are to be delivered across a range of media platforms including email the myHWU Student Portal social media and print media;
  • Manage and advance the WattBuds programme;
  • Analyze student data eg enrolment data survey results and develop initiatives/programming based on findings
  • Progressing any other tasks associated with supporting student success and the work of the Student Wellbeing Services at the Dubai Campus and equivalent services in Scotland and Malaysia.
  • The job description is not exhaustive and the post holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as priorities and requirements evolve.

Education Qualifications & Experience:

Essential

  • Educated to first degree level
  • Be a recent (normally within the last two years) graduate of Heriot-Watt University having successfully completed an Honours degree with the University.
  • Excellent organisational interpersonal and communication skills.
  • Ability to present effectively to large groups (both students and HWU colleagues).
  • Excellent IT skills (particularly MS Office products) and ability to learn and use effectively institutional student systems.
  • A confident friendly manner.
  • Ability to empathise with and understand the needs of students from a wide variety of backgrounds
  • Ability to work quickly flexibly and accurately in a dynamic changing and pressured environment
  • Ability to build relationships with a variety of stakeholder groups and audiences

Heriot-Watt University Values

With a history dating back to 1821 Heriot-Watt University has established a reputation for world-class teaching and professionally relevant leading-edge research which has made it one of the top UK universities for business and industry.

We are a vibrant forward-looking university well known for the quality of our degrees with employers actively seeking out our graduates. Heriot-Watt is also Scotlands international university with an unsurpassed international in-country presence. We deliver degree programmes to circa 3000 students in 143 countries around the world have a further overseas campus in Dubai and boast the largest international student cohort in Scotland.

At Heriot-Watt weve created an environment that nurtures innovation and leadership - where our researchers staff and students can realise their potential and develop their ambitions.

We are proud of our collegiate atmosphere and integrated teaching and research approach which has helped to build a community of committed academics and highly motivated students. Our focus on careers delivers results and weve an excellent reputation for graduate employability.

In addition to the Edinburgh campus we currently have campuses in the Scottish Borders Orkney Dubai and Malaysia. For all of our campuses we aim to provide stimulating supportive environments conducive to effective learning and research where staff and students can excel. At Heriot-Watt we have an established set of values that help us to nurture innovation and leadership and show our commitment to continuous improvement and development in all our activities.

Our values describe our deeply held beliefs and our community spirit. They characterise not only how we are as a higher education institution but also frame how we want to be.

Our values are:

  • Belong
  • Collaborate
  • Inspire
  • Celebrate

As learning living and working institution we use our values as the building blocks of how we go about doing our work and how we each conduct ourselves as members of Heriot-Watt University. They represent what binds us together as a University community and help us to become the best at what we do.

For full details on our University please view our website to Apply

Please submit your CV and a cover letter setting out how you meet the criteria for this role.

Shortlisted candidates may be invited to complete an on-demand-video interview as the first stage of the selection process. Successful candidates will then proceed to in-person formal interviews at our Dubai campus.

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

The appointment is conditional upon successful completion of all Labor and Immigration formalities and the start date will need to be delayed if the employment visa is not in place.

Required Experience:

Unclear Seniority

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