7 Advice Officer jobs in the United Arab Emirates

Customer Support Officer

Dubai, Dubai Resumecampus

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Job Description

Overview

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities
  1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
  2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
  3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
  4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
  5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
  6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
  7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
  8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.
Qualifications
  • High school diploma or equivalent (Bachelor's degree in a related field is a plus).
  • Previous experience in a customer support role is preferred but not mandatory.
  • Excellent communication skills, both written and verbal.
  • Empathetic and patient approach to handling customer inquiries and complaints.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficiency in using customer support software and tools.
  • Ability to work well in a team and adapt to a fast-paced environment.
  • Strong attention to detail and organization.
Benefits
  • Competitive salary.
  • Health and dental insurance.
  • Professional development opportunities.
  • Friendly and collaborative work environment.
  • Opportunities for career growth within the company.
How to Apply

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

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Sales Support Officer

Dubai, Dubai Thomas Foods International

Posted 9 days ago

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Job Description

The Role
Company Description Thomas Foods International (TFI), established in 1988, is one of Australia's largest family-owned food businesses. Led by Darren Thomas, TFI has teams in Australia, the US, China, Japan, Middle East, SEA and Europe. TFI supplies premium meat and seafood produce globally. Driven by strong values, TFI is committed to high-quality products, customer service, and responsible business practices encompassing safety, animal welfare, and sustainability. TFI's success lies in its innovation and adaptability to changing consumer demands. The Dubai office facilitates the sales into our key partners around the region, predominately highly perishable chilled beef and lamb into retail and high-end foodservice. Role Description This is a full-time, on-site role located in Dubai for a Sales Support Officer. The Sales Support Officer will be responsible for providing excellent customer service, supporting sales order entry, production planning with plant, Logistics, and maintaining communication between all departments and clients. Day-to-day tasks include handling, processing orders, managing communication between documentation and logistics, and production planning.

Requirements
• Parka Building & Construction Materials Trading Co Strong Customer Service and Communication skills • Excellent Analytical Skills • Experience in Microsoft Office, Advanced Excel Skillset a plus. • Ability to work independently and as part of a team. • Experience in the food industry is a plus • Bachelor's degree in business, Marketing, or related field At least 5 years' experience • Minimum bachelor's degree • Motivated and driven to find solutions • High proficiency in English

About the company
TFI is first and foremost a family business. Established in 1988 by Chris Thomas, TFI grew from small beginnings to become one of Australias largest family-owned food businesses, and is now led by his son, Darren Thomas. With teams in Australia, the US, China, Japan and Europe, the TFI brands and business partnerships grow, supply, and distribute premium meat and seafood all over the world. As a family business, were driven by our strong values. Our commitment to providing the best customer service is only matched by our commitment to consistently high quality products. With strict hygiene and handling standards and a fierce belief in doing things the right way, we dont compromise on quality. But were also aware of our responsibility to the animals, people and communities that we work with. Safety, animal welfare, and sustainability are all a part of the fabric of the business, and are integrated into everything we do. Part of the secret behind our success is that were constantly experimenting and branching out into new markets. We understand the changing demands, whims and tastes of consumers and create new products and new tastes to help our customers meet these expectations.
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Odoo Support Officer & System Coordinator LM - 0925 - 2

Dubai, Dubai Lift Mart

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Job Description

Overview

We’re hiring an Odoo Support & System Coordinator to handle the day-to-day support, training, IT troubleshooting, and data maintenance of our ERP system across departments. This role is central to ensuring smooth usage of Odoo by all staff, resolving internal tech issues, ensuring correct data entry, and coordinating with our ERP developer.

You will work closely with Sales, Operations, Projects, Finance, and Service teams to ensure the system is being used correctly, efficiently, and consistently, while also acting as the first line of internal IT support for the company.

Responsibilities

1. Odoo support and issue management

  • Serve as the first point of contact for any Odoo-related user issues
  • Log and track issues or bugs, escalating to the developer when needed
  • Test and validate fixes before pushing to live
  • Provide daily support to teams using CRM, Projects, Helpdesk, Inventory, or Accounting modules

2. User Training & SOP Enforcement

  • Train new joiners on basic Odoo usage for their department
  • Conduct refresher sessions when workflows are updated
  • Ensure users follow SOPs and fill in mandatory fields (e.g., TRNs, VAT, tags, descriptions)

3. Data Review & Compliance

  • Monitor system for incorrect or missing data entries (e.g., untagged invoices, blank fields, duplicate contacts)
  • Perform basic internal audits to ensure consistent usage across departments
  • Support cleanup of outdated, duplicated, or mislinked records

4. System Coordination & Reporting

  • Help departments generate simple reports or filters based on system data
  • Track SLA progress in Projects or Helpdesk
  • Coordinate with the Odoo Developer for changes or fixes, and test new features before release

5. IT Troubleshooting & Internal Support

  • Provide first-line technical support for internal hardware and software issues (laptops, printers, connectivity)
  • Set up new devices and user accounts (email, Odoo, file access)
  • Maintain an inventory of company devices and basic network tools
  • Coordinate with external IT support vendors when needed
Job Requirements
  • 2–5 years of experience working with Odoo (functional level)
  • Strong IT troubleshooting knowledge (Windows setup, device setup, network config, printer/email support, cybersecurity, etc…)
  • Strong understanding of ERP basics (CRM, Projects, Sales, Service, Finance)
  • Comfortable with documentation, training, and system testing
  • Detail-oriented with a mindset for data integrity and SOP compliance
  • Strong communication and follow-up skills
Reports To

Business Development Manager

Works With

All internal departments + ERP Developer

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Chief Information Officer

Dubai, Dubai LVMH Group

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Job Description

Information Technology/Information System

Sephora Middle East is recruiting a strategic and execution-driven Chief Information Officer to lead and transform our Corporate Technology strategy. The ideal candidate has extensive experience in high-growth Retail or B2C companies and will drive innovation, operational excellence, and digital transformation across the region.

Reporting directly to the Chief Finance Officer, the CIO will spearhead Sephora Middle East’s core Technology strategy while collaborating closely with regional business stakeholders and the EME/Global Tech team in France. This role spans 6 countries (UAE, KSA, Kuwait, Qatar, Bahrain, Oman) and 7 legal entities in a highly dynamic retail environment, leading a team of 11 technology professionals.

The role’s mission is to ensure technology becomes a strategic enabler, driving maximum value to facilitate business success while delighting both customers and employees through seamless innovative solutions.

KEY ACCOUNTABILITIES
  • STRATEGY
  • Develop and execute a forward-thinking technology strategy that supports Sephora Middle East’s growth ambitions while adhering to Global Tech guidelines.
  • Define detailed plans and set timelines for the implementation of technical capabilities across the region.
  • Continuously refine and improve the regional technology roadmap to maintain relevance and impact.
  • BUSINESS SUPPORT
  • Ensure the technology roadmap and capabilities aligns with Sephora’s Retail and Digital ambition, delivering a seamless customer experience.
  • Drive platform stability and reliability to support optimal operations and customer satisfaction.
  • Enhance operational efficiency through tech-enabled solutions, empowering Sephora’s workforce.
  • Partner with cross-functional teams to align technology with business objectives and address both short- and long-term needs.
  • Own and communicate the regional tech’s priorities, progress, and achievements to global and regional leadership.
  • Leverage stakeholder feedback to drive continuous improvement of solutions and technologies.
  • OPERATIONS & PROCESSES
  • Contribute to the development of Sephora OneTech Operating Model, optimizing shared capabilities within LVMH & Sephora.
  • Maximize global solutions and resources to enhance regional economies of scale and competence.
  • Ensure business continuity and cyber resilience across regional operations.
  • Manage the deployment of technology initiatives, ensuring timely delivery, budget adherence & effective risk management.
  • Identify and harness emerging technological opportunities to maintain competitive leadership.
  • TEAM LEADERSHIP
  • Set ambitious goals for the technology team and ensure achievement within allocated budgets and timelines.
  • Foster a high-performance culture within the team, creating strong ties within the global Sephora OneTech community.
  • Actively mentor and develop team members to support their professional growth and align efforts with business priorities.
  • SKILLS AND QUALIFICATIONS
  • Master’s degree from an accredited university in a relevant field.
  • Over 15 years of technology leadership experience, leading cross-functional teams in complex, multi-country environments.
  • Proven expertise in leading and scaling high-performing technical teams across solutions design, development, product management, data platforms, security, and infrastructure operations.
  • Experience in managing third-party integrations and optimizing partner collaborations.
  • Strong customer focus, with the ability to design and deliver customer-centric technology solutions.
PERSONAL ATTRIBUTES
  • Visionary leadership: Unafraid to challenge norms, think outside the box, and push boundaries to drive innovation.
  • Decisive & results-oriented: Ability to make timely, effective decisions and deliver on ambitious goals.
  • Collaborative & inclusive: Builds trust and fosters collaboration across diverse teams and stakeholders within &beyond Sephora.
  • Energetic & passionate: Operates with a can-do mindset and enthusiasm for collective success.
  • Adaptable & resilient: Thrives in a fast-paced, dynamic retail environment with a commitment to continuous improvement.
Additional context

Most importantly, she/he needs to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.

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Chief Information Officer

Dubai, Dubai Sephora USA, Inc

Posted today

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Job Description

Overview

Sephora Middle East is recruiting a strategic and execution-driven Chief Information Officer to lead and transform our Corporate Technology strategy. The ideal candidate has extensive experience in high-growth Retail or B2C companies and will drive innovation, operational excellence, and digital transformation across the region.

Reporting directly to the Chief Finance Officer, the CIO will spearhead Sephora Middle East’s core Technology strategy while collaborating closely with regional business stakeholders and the EME/Global Tech team in France. This role spans 6 countries (UAE, KSA, Kuwait, Qatar, Bahrain, Oman) and 7 legal entities in a highly dynamic retail environment, leading a team of 11 technology professionals.

The role’s mission is to ensure technology becomes a strategic enabler, driving maximum value to facilitate business success while delighting both customers and employees through seamless innovative solutions.

KEY ACCOUNTABILITIES

STRATEGY

  • Develop and execute a forward-thinking technology strategy that supports Sephora Middle East’s growth ambitions while adhering to Global Tech guidelines.
  • Define detailed plans and set timelines for the implementation of technical capabilities across the region.
  • Continuously refine and improve the regional technology roadmap to maintain relevance and impact.

BUSINESS SUPPORT

  • Ensure the technology roadmap and capabilities aligns with Sephora’s Retail and Digital ambition, delivering a seamless customer experience.
  • Drive platform stability and reliability to support optimal operations and customer satisfaction.
  • Enhance operational efficiency through tech-enabled solutions, empowering Sephora’s workforce.
  • Partner with cross-functional teams to align technology with business objectives and address both short- and long-term needs.
  • Own and communicate the regional tech’s priorities, progress, and achievements to global and regional leadership.
  • Leverage stakeholder feedback to drive continuous improvement of solutions and technologies.

OPERATIONS & PROCESSES

  • Contribute to the development of Sephora OneTech Operating Model, optimizing shared capabilities within LVMH & Sephora.
  • Maximize global solutions and resources to enhance regional economies of scale and competence.
  • Ensure business continuity and cyber resilience across regional operations.
  • Manage the deployment of technology initiatives, ensuring timely delivery, budget adherence & effective risk management.
  • Identify and harness emerging technological opportunities to maintain competitive leadership.

TEAM LEADERSHIP

  • Set ambitious goals for the technology team and ensure achievement within allocated budgets and timelines.
  • Foster a high-performance culture within the team, creating strong ties within the global Sephora OneTech community.
  • Actively mentor and develop team members to support their professional growth and align efforts with business priorities.

SKILLS AND QUALITIFCATIONS

  • Master’s degree from an accredited university in a relevant field.
  • Over 15 years of technology leadership experience, leading cross-functional teams in complex, multi-country environments.
  • Proven expertise in leading and scaling high-performing technical teams across solutions design, development, product management, data platforms, security, and infrastructure operations.
  • Experience in managing third-party integrations and optimizing partner collaborations.
  • Strong customer focus, with the ability to design and deliver customer-centric technology solutions.

PERSONAL ATTRIBUTES

  • Visionary leadership: Unafraid to challenge norms, think outside the box, and push boundaries to drive innovation.
  • Decisive & results-oriented: Ability to make timely, effective decisions and deliver on ambitious goals.
  • Collaborative & inclusive: Builds trust and fosters collaboration across diverse teams and stakeholders within &beyond Sephora.
  • Energetic & passionate: Operates with a can-do mindset and enthusiasm for collective success.
  • Adaptable & resilient: Thrives in a fast-paced, dynamic retail environment with a commitment to continuous improvement.

Most importantly, she/he needs to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.

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Chief Information Officer - Compliance

Dubai, Dubai Peergrowth Consultancy Co.

Posted 7 days ago

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Job Description

The Chief Information Officer Compliance will lead the banks technology strategy with a strong focus on regulatory compliance, data governance, and information security. This role ensures that all IT systems, digital initiatives, and data management frameworks align with both business goals and industry compliance standards.

Key Responsibilities Strategic Leadership
  • Develop and implement the banks IT strategy aligned with business objectives and regulatory frameworks.

  • Lead digital transformation initiatives ensuring technology adoption supports compliance and risk management goals.

  • Advise senior leadership on emerging technologies, data protection regulations, and cybersecurity threats.

Compliance & Governance
  • Ensure all IT systems and digital operations comply with central bank, GDPR, PCI-DSS, and local data protection laws.

  • Collaborate with compliance and audit teams to maintain accurate documentation and audit readiness.

  • Establish and maintain IT governance frameworks, policies, and risk controls in line with industry standards.

  • Monitor and report on IT compliance risks and corrective action plans.

Information Security & Risk Management
  • Oversee the design and implementation of cybersecurity and data protection strategies.

  • Work closely with the Chief Risk Officer (CRO) and Chief Compliance Officer (CCO) to mitigate data, operational, and regulatory risks.

  • Ensure disaster recovery, business continuity, and incident response plans are updated and tested regularly.

Technology Operations
  • Supervise the development, integration, and maintenance of core banking systems and digital platforms.

  • Optimize IT infrastructure performance, scalability, and cost-effectiveness.

  • Manage vendor relationships and ensure compliance with third-party security standards.

Team Leadership
  • Build and mentor a high-performing IT and compliance technology team.

  • Promote a culture of innovation, accountability, and continuous improvement across departments.

Qualifications & Experience
  • Bachelors or Masters degree in Information Technology, Computer Science, or a related field.

  • 12+ years of experience in IT management, with at least 5 years in a leadership role within banking, financial services, or fintech.

  • Proven expertise in IT governance, risk, and compliance (GRC).

  • Strong understanding of regulatory requirements (e.g., Central Bank guidelines, GDPR, ISO 27001, PCI-DSS).

  • Experience in managing cybersecurity frameworks and compliance audits.

  • Excellent leadership, communication, and stakeholder management skills.

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Chief Information Security Officer - Product Line

Dubai, Dubai Binance

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Job Description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

The product line Chief Information Security Officer, reporting to the Global Chief Security Officer, aims to develop and implement a comprehensive information security strategy for one of the leading product lines in the Binance product suite. The role will also ensure that the IT Governance and Security Risk Management Systems align to international best practices and adhere to regulatory requirements.

Responsibilities
  • Experience and expertise in Defi security including blockchain, smart contracts, wallet security, and random number generation.
  • Hands‑on implementation of the IT Security Risk Management function.
  • Lead Security Risk Management with all stakeholders as per Security Risk Framework.
  • Work as part of the three lines of defense model to ensure funds, data and systems are secure.
  • Ensure all security obligations for governance, regulatory and compliance matters are delivered.
  • Assist the delivery of the internal and external audits related to Technology and Security.
  • Drive cyber threat & vulnerability management/penetration tests.
  • IT security risk management for new projects and/or any integration with third party vendors.
  • Manage Third party integrations risk to ensure alignment with security standards and SLAs.
  • Security incident management, including prompt reporting to senior management & other teams.
  • Facilitate continual alignment to regulatory compliance obligations and international standards.
Requirements
  • Track record of international company experience and cyber security in a regulatory context.
  • A combination of senior management and deep cyber security experience is mandatory.
  • Security community contributor either through published material or international conferences.
  • Demonstrable experience in a global team with a rich multicultural fast paced environment.
  • 10+ years of experience in security & technology compliance in a global firm.
  • Bachelor's degree or higher in information technology, cyber security or related field.
  • Track record in self motivated leadership and excellent communication and listening skills.
  • Proven management of cyber security operations with hands‑on implementation skills.
  • Delivery of best practices for international data privacy and information security frameworks.
  • NIST Cybersecurity & Privacy Framework, ISO 27001/ISO 27701, CIS and PCI-DSS.
  • Must seek excellence by default and show a passion for collaboration and team achievement.
  • Demonstrable experience delivering effective business and technical security solutions.
  • A passion for the latest cyber security trends and emerging threats is essential.
Why Binance
  • Shape the future with the world’s leading blockchain ecosystem
  • Collaborate with world‑class talent in a user‑centric global organization with a flat structure
  • Tackle unique, fast‑paced projects with autonomy in an innovative environment
  • Thrive in a results‑driven workplace with opportunities for career growth and continuous learning
  • Competitive salary and company benefits
  • Work‑from‑home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .

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