5 869 Aftermarket Sales jobs in the United Arab Emirates
Aftermarket Sales Representative
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SalesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
About EPD:
Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing backup power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centers municipalities and more. With a rich history of more than 95 years in the electric power business our team has worldclass expertise and a proven ability to adapt to changing demands. Were committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better more sustainable world for future generations
EPD has an opening for an Aftermarket Sales Representative (ASR) located in Dubai
Job Purpose:
The EP Aftermarket Sales Representative part of the EP Aftermarket Sales team is responsible for working with dealers and business partners to achieve our regional aftermarket growth goals with our Electric Power Customers. This customer and dealer facing role will focus on our key growth objectives including key account planning Customer Value Agreement (CVA) & eCommerce growth and digital services growth with the overall goal of increases EP Services revenue for Diesel and Gas Engines.
What you will do:
- Be responsible for the following 3 dealers: Bergerat Monnoyeur France Belgium & Poland.
- Work dealers to identify prioritize and execute actions to achieve our yearly aftermarket growth targets.
- Regularly meet with customers on aftermarket needs and discuss Cat repair options aftermarket solutions and services
- Work with internal sales support teams identify and drive regional actions to support services growth.
- Grow CVA coverage and revenue with EP customers through CVA frameworks and Integrated Customer offerings.
- Increase dealer sales of parts and services through eCommerce to reach longtail customers
- Create and key account plans for large accounts
- Increase customer and dealer engagement with digital services and solutions to increase customer value.
- Provide feedback to internal development teams on aftermarket needs to support customers and provide additional services growth.
What you will have:
- Customer Focus: Knowledge of the values and practices that align to customer needs and satisfaction. Ability to leverage that information by creating customized customer solutions.
Level Experience:- Fosters strong customer relationships via delivery on commitments open communication and ongoing feedback/improvement.
- Advises others on creating customer focused environments in various scenarios.
- Communicates and models the criticality of customer focus as an organizational strategy.
- Decision Making and Critical Thinking : Knowledge of the decisionmaking process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Experience:- Differentiates assumptions perspectives and historical frameworks.
- Evaluates past decisions for insights to improve decisionmaking process.
- Uses effective decisionmaking approaches such as consultative command or consensus.
- Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Experience:- Adapts documents and presentations for the intended audience.
- Communicates well downward upward and outward.
- Employs appropriate methods of persuasion when soliciting agreement.
- Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Working Knowledge:- Works to achieve winwin in negotiations rather than taking a winlose approach.
- Uses active listening and probing techniques to surface problems issues and interests.
- Presents own position and listens attentively to position of others.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Experience:- Communicates to business partners regarding expectations of all parties.
- Conducts periodic reviews of work effort progress issues and successes.
- Maintains productive longterm relationships with business partners
- Business Development: Knowledge of business development tools techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
Level Working Knowledge:- Assists in developing new geographical areas for the organizations products or services.
- Implements common business development incentive programs.
- Explores alternative approaches for new business opportunities.
Additional information:
- This role may travel up to 50 of the time.
- Fluency in English and French (spoken and written) is needed.
- This position will be in Dubai UAE in a hybrid role 3 days in office 2 days working from home).
- Relocation support is available for those who are eligible.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply Join our Talent Community.
Required Experience:
Unclear Seniority
#J-18808-LjbffrGlobal Aftermarket Parts Sales Executive
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We are seeking an accomplished Export Sales Lead to spearhead our aftermarket parts sales expansion across Africa and the Middle East, specifically for Japanese and Korean vehicles. The successful candidate will develop and execute regional sales strategies, forge long-term distributor partnerships, and promote our extensive product range and brand portfolio.
To excel in this role, you will collaborate closely with our supply chain, product, and marketing teams to ensure seamless alignment of our inventory, pricing, and promotions with regional demand and business objectives.
This position requires a deep understanding of the aftermarket industry, combined with exceptional leadership, negotiation, and strategic sales skills. You will be responsible for:
- Developing and executing export sales strategies for Africa and the Middle East, focusing on aftermarket parts for Japanese and Korean cars and trucks.
- Promoting and expanding the visibility of our owned and registered aftermarket brands, featuring engine parts, transmission components, clutch systems, suspension and steering parts, brake systems, lubricants, and other essential automotive components.
- Analyzing company stock data to optimize inventory levels and align them with market demand and sales plans.
- Establishing strong relationships with key distributors, wholesalers, and fleet customers across target countries.
- Driving consistent sales growth in line with revenue and margin objectives.
- Leading and mentoring the export sales team, setting clear KPIs and ensuring execution.
- Collaborating with marketing and product teams to develop tailored campaigns and support tools for MEA markets.
- Monitoring and analyzing regional pricing trends, competitor activity, and customer needs in the aftermarket sector.
- Representing the company at trade exhibitions, industry events, and client meetings throughout the region.
- Providing regular sales reports, market intelligence, and strategic insights to senior management.
For this challenging role, we require:
- A Bachelor's degree in Business, Marketing, Automotive Engineering, or a related field (MBA preferred).
- At least 10 years of experience in automotive aftermarket export sales, preferably with a focus on Japanese and Korean vehicle parts.
- Comprehensive product knowledge across engine, transmission, clutch, suspension, steering, brake systems, and lubricants.
- A proven track record in growing brand presence and distribution networks across Africa and the Middle East.
- Established relationships with key players in markets such as Nigeria, Tanzania, Ghana, Kenya, UAE, Saudi Arabia, and Egypt.
- Experience with private-label or owned-brand promotion in international markets.
- Strong leadership, negotiation, and strategic sales skills.
- Proficiency in CRM tools, Microsoft Excel, and sales performance tracking.
- Fluency in English; Arabic and/or French is a strong asset.
- Ability to travel extensively across MEA.
Customer Service
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We are a pioneering, family-run pharmaceutical company focused on reproductive hormone treatments for lifelong well-being. We also offer food supplements and medical devices used in gynaecology, fertility, obstetrics, and endocrinology. Distributing in over 90 countries, with approximately 1,300 employees, 22 subsidiaries, and 5 production sites, we are growing through recruiting exceptional talent and fostering a thriving environment.
This mid-senior role supports sales administration, logistics, and planning for key accounts, affiliates, or third parties globally, acting as the primary client contact for all supply matters. Responsibilities encompass the entire supply chain, from demand analysis and integrated business planning to order-to-cash cycle management and performance measurement, across our international markets.
Accountabilities:- Order to Cash Management: Manage sales order processing, invoicing, and the order book. Support demand forecasting and keep clients informed about delivery schedules.
- Market Demand Forecast Management: Negotiate and collect rolling forecasts, support local planning processes, monitor demand trends, and implement corrective actions.
- Customer Service: Maintain high service levels, act as the point of contact for delivery follow-up, timing, and quantities.
- Order Fulfilment & Logistics: Oversee order preparation, carrier relationships, export documentation, shipment bookings, and transportation billing, including Track-and-Trace and return management.
- Credit Management: Monitor payments, maintain DSO reports, and follow up on irregularities.
- New Product Introduction & Development: Facilitate product launches, initiate SKU creation, coordinate with artwork and serialization departments, and maintain launch plans.
- KPIs & Performance Management: Develop and monitor KPIs, provide analytics, and support decision-making.
Additional responsibilities include transportation, inventory optimization, product dispatch, regulatory liaison, and administrative tasks.
Job Requirements:- Strong knowledge of sales administration, logistics, transportation, order-to-cash, and customs.
- Experience with ERP systems.
- Over 10 years of experience in the pharmaceutical industry.
- Fluency in English; additional languages (French, Spanish, Chinese, German, Russian) preferred.
- Independent worker with decision-making skills.
- Adaptability to fast-paced, changing environments.
Customer Service
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The candidate will be responsible for:
- Serving as the primary point of contact for the customers and all internal Galaxy offices.
- Relationship management with customers and developing an understanding of their business needs.
- Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
- Proactively tracking the shipments and notifying the customers whenever required.
- Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
- Resolving customer issues by engaging suitable stakeholders.
- Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
- Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.
Job Type: Full Time
Job Location: Dubai
Basic required skills:
- Excellent communication and interpersonal skills.
- Fluent in Hindi and English (oral and written).
- Computer literate.
- Familiar with MS Office tools.
- Familiar with international logistics and freight forwarding (ocean/air & import/export).
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#J-18808-LjbffrCustomer Service
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This job posting is for a position with our reputed Client in Abu Dhabi for Food Service of their employees.
Education:
Basic Education: Any. Previous Experience: Worked in Fastfood chain, QSR (Quick Service Restaurant). Minimum 1 year working experience in UAE. Candidates currently in UAE.
Job Description:
- Assembling and packing food orders in carry-out containers and bags
- Assisting cooks with food preparation
- Taking payments for food orders and providing correct change
- Cleaning tables in dining areas
- Stocking condiment and beverage stations
- Taking customer orders via telephone and mobile apps
Desired Profile:
Similar to job description, candidates should have relevant experience in food service roles.
Al Reem Island, City of Lights,
Addax Tower, 5107,
Abu Dhabi, UAE,
PO Box 47019
Customer Service
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We are hiring for a Customer Service position in the UAE, with free visa and accommodation provided.
Applicants should have:
- Strong communication skills
- A positive attitude
- A passion for helping customers
We offer a competitive salary . For more details, please call or WhatsApp .
Disclaimer:is a platform connecting job seekers and employers. Applicants should conduct their own research into the credentials of prospective employers. We do not endorse requests for money payments and advise against sharing personal or bank details with third parties. If you suspect fraud, please contact us via our contact page.
About Dr. Job:Established in 2015, Dr. Job is an online platform that connects employers with skilled job seekers, making it the UAE's premier job portal, attracting thousands of visitors daily.
#J-18808-LjbffrCustomer Service
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Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE's leading companies, we deploy the industry best tailored manpower services to advance our client success.
JOB DESCRIPTION- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
Job Type: Full-time
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Customer Service
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About GovConnect:
GovConnect is your one-stop partner for all government-related business services in the UAE. From setting up your company in a free zone or mainland, to handling corporate tax registration, visas, PRO services, and business relocation—we simplify the process so you can focus on growth. We proudly serve entrepreneurs, SMEs, and corporates with expert guidance and full-service execution.
Role Overview:
We are seeking a motivated and professional Customer Service & Lead Generation Executive to be the first point of contact for our potential clients. This role focuses on making outbound calls, engaging with prospects, introducing GovConnect's services, and identifying qualified leads to be handed over to the Manager for closing.
Key Responsibilities:
- Make outbound cold calls to potential clients (entrepreneurs, SMEs, corporates).
- Introduce GovConnect's services and explain the value we bring.
- Qualify leads by understanding client needs, business stage, and requirements.
- Schedule appointments and forward warm leads to the Manager for deal closure.
- Maintain accurate records of leads, calls, and conversations in the CRM system.
- Provide excellent customer service, ensuring every prospect has a professional first impression of GovConnect.
- Support the team with occasional follow-ups on client documentation or inquiries.
- Participate in social media videos and campaigns to generate leads and build brand awareness.
Requirements:
- Fluent in Arabic and English (both written and spoken).
- Previous experience in telesales, customer service, or lead generation (preferably in business setup, real estate, or related industries in the UAE).
- Strong communication and persuasion skills; confident in cold calling.
- Target-driven and motivated to support the team in meeting sales goals.
- Well-organized, proactive, and able to manage multiple leads simultaneously.
What We Offer:
- Competitive salary + performance incentives.
- Training and development on UAE business setup and government services.
- Career growth opportunities within GovConnect and the wider Driven Group.
- A dynamic and supportive work environment.
customer service
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TAA Project Management Services is currently recruiting for a Customer Service Intern to work on a full-time/part-time basis in Dubai for a period of 6 months , leading to a permanent position .
The Customer Service Officer is responsible for addressing complaints, issues, and queries of clients via email, telephone, or website; ensuring close, professional, and efficient relations and solutions according to the company standards.
In this role, your responsibilities will include the following:- Ensuring close, professional, and efficient relations with customers, with a company representative present at all times.
- Understanding customer needs, improving their satisfaction, and collecting feedback on services provided.
- Addressing complaints/issues posted by clients on the company website.
- Assisting other departments with client relations during difficult times.
- Supporting providers in resolving their problems.
- Following up on all complaints and queries related to the company.
- Conducting customer satisfaction surveys and presenting findings to the Customer Service Manager.
The ideal candidate will have the following skills and experience:
- Bachelor's Degree or equivalent.
- At least 1 year of experience in a similar role; knowledge of the facility management industry is a plus.
- Proficient in MS Office (Excel, Word, Outlook, PowerPoint) and internet research skills.
- Candidates must have their own visa and reside in Dubai.
- Excellent English speaking skills.
- Must have a laptop.
Commission will be provided upon successful deal closures. Phone will be provided.
Get in touch today to find out more.
Please email your updated CV, passport copy, and visa page to
Best of luck
#J-18808-LjbffrBusiness Development Customer Service Associate
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The role of a customer service representative involves providing exceptional support and resolving issues in a timely and professional manner.
Main Responsibilities:
- Engage with customers to understand their needs, respond promptly, and resolve inquiries efficiently.
- Foster positive relationships by delivering accurate product information and addressing customer concerns effectively.
- Maintain accurate records of customer interactions, including notes and service requests.
- Cultivate business growth through proactive prospecting and upselling relevant products.
- Ensure confidentiality of customer data and adhere to organizational policies and standards.
- Collaborate with team members to achieve shared goals and service level objectives.
- Demonstrate adaptability and flexibility in response to changing priorities and schedules.
Qualifications & Skills
- A high school diploma or equivalent qualification is required.
- 0-2 years of experience in the banking sector is preferred.
Key Strengths
- Excellent communication skills in English and Arabic.
- Demonstrated proficiency in problem-solving, documentation, and phone etiquette.