42 Airline Operations jobs in the United Arab Emirates

Location
: Client Premises, Dubai, UAE

Salary
: AED 14,000 to 18,000 per month

Benefits
: Work visa, air tickets, medical insurance, gratuity, paid time off

Experience Required
: Minimum 5 years of relevant work experience

Reference:
 FZ-AE-XX

We are seeking an experienced 
Senior Business Analyst (BA)
 with 
domain expertise in airline operations
 to lead and support vendor product implementation initiatives. This role will focus on 
Airline Operations
 functions such as 
Network Control, Flight Operations, and Inflight Service Delivery
. The successful candidate will bridge business needs with technical solutions, ensuring effective product rollouts, strong stakeholder alignment, and adoption across the organization.

Key Responsibilities

• Gather, analyze, and document business requirements for vendor product implementations in airline operations.
• Develop high-quality documentation including 
  business requirements, process maps, RFPs, and business cases
  .
• Collaborate with stakeholders to align product capabilities with business processes and operational needs.
• Support 
  process mapping and optimization
   to improve efficiency and adoption of new systems.
• Define functional and interface requirements, with understanding of 
  APIs and integration
   points.
• Partner with vendors and internal IT teams to ensure timely and high-quality solution delivery.
• Facilitate workshops, requirements elicitation sessions, and stakeholder discussions.
• Contribute to Agile delivery processes, backlog refinement, and sprint planning.
• Provide clear and structured communication to business and IT stakeholders.

Required Skills & Qualifications

• Prior experience working as a Business Analyst in the 
  airline industry
  , ideally within operations (Network Control, Flight Ops, Inflight Services).
• Proven expertise in 
  business analysis, requirements gathering, and process mapping
  .
• Strong documentation skills: 
  BRDs, RFPs, business cases, user stories
  .
• Knowledge of 
  interfaces, APIs, and integration requirements
  .
• Excellent communication and stakeholder management skills.
• Certifications such as 
  CBAP or POPM
   preferred.
• Experience with 
  Agile methodologies
   (Scrum, SAFe, or similar).

This is a high-level role within our organization that entails overseeing daily flight operations, managing reservation activities, and coordinating sales processes for air travel. A successful candidate will possess excellent communication and customer service skills, as well as experience in sales and reservations.

Key qualifications include:

• Excellent organizational and time management skills
• Familiarity with airline ticketing systems
• Strong attention to detail and problem-solving abilities
• Previous supervisory experience in airlines

A bachelor's degree in hospitality, travel, or a related field is required for this position.

Apt Resources is seeking motivated and customer-oriented Customer Service Agents to join our Airline client's Ground Services team in the GCC region. This role offers the chance to build a rewarding career in the aviation and customer service sector.

Key Responsibilities:

• Deliver excellent customer service to passengers at the airport.
• Support check-in, boarding, and arrival procedures.
• Handle passenger inquiries and provide solutions in a professional manner.
• Ensure smooth operations in compliance with airline service and safety standards.
• Work effectively in a fast-paced, multicultural environment on rotational shifts.

Requirements:

• Minimum 1 year of experience in airline, airport, hospitality (front office), or customer service .
• Candidates with airline-related diploma/training courses will also be considered.
• Strong English communication skills, both spoken and written.
• Professional appearance with adherence to uniform guidelines.

As Per Market Standard

Role – Associate Engagement Manager/ Associate Manager - Client Services

Technology – Sales and Client Relationship Management (Farming) - Services and

Location – UAE, Dubai

What will you do?

• As AEM you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development (Farming) for our customers.
• Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client
• Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations
• Conduct research as well as competitor analysis to define strategies that can help enable favourable outcomes
• Review sales plan, pursuit plan / business pipeline with leadership to ensure target achievement
• Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects
• Conduct client presentations, workshops, and drive pricing and MSA negotiations with the client
• Provide necessary input for building alliances with relevant product / service vendors
• Ensure hygiene is maintained on account operations
• Create proposals and solutions in line with requirements in the RFPs shared by the clients
• Proactively take Infosys offerings to the prospects in the industry
• Collaboratively work with delivery organization on staffing, handling any delivery related issues to prevent escalations

Qualifications:

• Track-record of successfully farming business solutions and client management in our customer division
• Strong Business Development (Framing current accounts) / Relationship management / Account management is required
• Strong Account Management experience where you have grown existing accounts.
• Track record of interacting and building relationship with C / C-1 level client contacts.
• Reasonable understanding of Global Delivery Model and IT service industry.
• Experience managing large multi-location consulting engagement teams' desirable.
• Hands-on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication and presentation skills.
• Wide variety of IT and business consulting engagement experience.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Job Description

The Airport Operations Supervisor is an integral role within the airport's management team, responsible for overseeing day-to-day operations and ensuring the airport runs smoothly, safely, and efficiently. This position requires a proactive and dynamic individual with excellent leadership and communication skills who can handle various responsibilities, from managing staff to coordinating with other airport services. The Airport Operations Supervisor works closely with airport management to maintain compliance with federal and state regulations, addressing any operational challenges promptly. By ensuring that all airport procedures are optimized for safety and efficiency, the incumbent plays a crucial role in the airport's smooth operation and the satisfaction of passengers and other stakeholders.

Responsibilities

• Supervise daily airport operations to ensure efficiency and compliance with safety standards.
• Coordinate and manage the activities of airport staff and ground personnel.
• Oversee scheduling and ensure optimal staffing levels for all shifts and operations.
• Conduct regular inspections to ensure facilities and equipment are operational and safe.
• Facilitate communication between different airport departments to enhance service delivery.
• Implement emergency response procedures and conduct drills in collaboration with management.
• Maintain comprehensive records of operations and submit reports as required by management.
• Resolve operational issues promptly to maintain seamless airport operations.
• Liaise with external agencies for coordinated efforts during special and routine operations.
• Ensure compliance with all governmental and aviation regulatory standards at all times.
• Provide guidance and training to ensure staff performance meets operational standards.
• Analyze operational metrics to identify areas for improvement and recommend solutions.

Requirements

• Minimum of a Bachelor s degree in Aviation Management, Business, or related field.
• Proven experience in airport operations or a similar supervisory role is essential.
• Strong knowledge of airport operations, safety regulations, and compliance standards.
• Excellent leadership skills with the ability to manage and motivate a team effectively.
• Outstanding problem-solving skills with the ability to work under pressure and multitask.
• Excellent communication and interpersonal skills for effective collaboration.
• Proficiency in using airport management software and standard office applications.
• Availability for working variable shifts, including nights, weekends, and holidays.

Company Description

Shuttlix offers fast, reliable, and professional airport transfers across the UAE, including Dubai, Abu Dhabi, and Sharjah. Our 24/7 private transfer service ensures on-time pickups, clean and comfortable vehicles, and experienced drivers. We cater to tourists, residents, and corporate travelers, providing stress-free transportation with fixed prices and no hidden charges. We track flights in real-time to guarantee timely service, ensuring a smooth travel experience.

Role Description

This is a full-time on-site role for an Airport Operations Specialist located in Dubai. The Airport Operations Specialist will be responsible for overseeing day-to-day airport operations, coordinating transportation schedules, ensuring compliance with aviation regulations, and maintaining operational efficiency. Additional responsibilities include training staff, organizing resources, and managing communication with drivers and customers to ensure seamless service.

Qualifications

• Experience in Operations and Airport Operations
• Strong Organization Skills and ability to manage resources efficiently
• Knowledge of Aviation regulations and best practices
• Proficiency in Training staff to uphold service standards
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Bachelor's degree in Aviation, Business Administration, or related field is preferred

As a Senior Operations Manager, ensure efficient airport shift operations.

• Review monthly performance and provide feedback on station effectiveness.
• Investigate operational discrepancies and propose process improvements.
• Develop contingency plans for crises and emergencies.
• Cultivate relationships with internal and external departments for passenger services.
• Lead airport service teams to maintain high standards.

Adhere to health and safety protocols and participate in the airport management team.

Job Role:

We are seeking a highly experienced and technically adept Airport Operations Systems Lead to oversee the implementation, integration, and operational management of critical airport systems across terminal operations, airfield operations, and baggage handling. This role is pivotal in delivering and maintaining mission-critical technologies that enable safe, efficient, and seamless airport operations while driving the adoption of AI and ML-powered capabilities for smarter decision-making and optimized passenger flows.

Qualifications:

• Bachelor's degree in Engineering, Information Technology, or Aviation Management; Master's degree preferred.
• 10 years of experience in airport systems or aviation IT, including leadership in large-scale technology implementations.

• In-depth knowledge of:

• Terminal systems (CUTE/CUPPS, CUSS, FIDS, BRS, Security Screening)

• Airfield systems (AODB, RMS, Surface Movement, Airport Surveillance, GMS)

• Baggage systems (BHS, SCADA, integration with airline DCS and BRS)

• Experience in designing or implementing AI/ML-enabled systems to support data-driven operations.

• Proven track record in enhancing seamless passenger processing, self-service technologies, and biometric integrations.
• Familiarity with aviation standards (IATA, ICAO, ACI), and ITSM frameworks (e.g., ITIL).

Job Purpose
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world's most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we'd love to have you onboard.

dnata Airport Operations has a dedicated Project Management Office that has a diverse team who focus on enhancing the dnata Airport Operations performance by managing complex and critical projects across the business units.

We deliver significant business benefits from our services, which go above and beyond strategic Project Management and include technology implementation, innovation initiatives, lean and process excellence, business improvement, change management and consulting services.

We are seeking individuals who are passionate about contributing to the future success of dnata Airport Operations. This is a full-time role based in our Dubai office.

In This Role, You Will

• Managing several technology and/or business projects across dnata Airport Operations in compliance with best practices and latest standards defined by departmental and corporate PMO guidelines.
• Supporting senior leaders in managing and delivering projects and other initiatives aligned to organisational goals and strategy.
• Effective and proactive management of key internal and external stakeholders, driving confidence and transparency, facilitating regular updates and discussions on the impact of the projects on their respective businesses.
• Ensuring project delivery within agreed scope, costs and timeline.
• Planning and forecasting project budgets, supporting business units to finalise business cases and monitoring budget spent and benefits realisation throughout project implementation.
• Assessing the impact of change, risks and interdependencies and developing tailored project plans, approaches and aligning these with the respective stakeholders' expectations.
• Identifying, supporting and delivering business process improvement opportunities and facilitating subsequent change management activities.
• Acting as an SME to help driving solutions to problems as well as supporting, coaching and developing others across the business. Areas of expertise might include, but not limited to, Project Management, Lean 6 sigma, operational excellence, technology.

To enable this, potential candidates should exhibit ability that adds real and demonstrable value to their business and projects. You should be a creative, enthusiastic, adaptable and flexible individual, who is also a great team player, can inspire those around and is excited about challenging status quo.

Qualification

To be considered for this role, you must meet the below requirements:

• Minimum 6 years experience in project management, business improvement or productivity, management consultancy, or technology
• Degree in quantitative discipline such as business administrations / IT /engineering / economics / sciences (preferred)
• Certification in CAPM and/or PMP and/or PRINCE 2 Practitioner preferred
• Certification in Lean and/or Six Sigma a plus

You'll Have An Edge If You Have

• Ability to quickly grasp new business concepts, understand organizational issues and challenges and understand dependencies across businesses
• Strong ability to facilitate dialogue and influence a range of stakeholders, including senior executives
• Experience in Administration / General administration
• Advanced planning and organizing skills
• Advanced communication skills
• Advanced data collection and analysis skills
• Proficient Budget, business case and cost control knowledge
• Proficient writing skills

At dnata, part of Emirates Group, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team

Recruitment Process and Timeline
Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.