6 Airport Operations jobs in the United Arab Emirates

Join to apply for the Manager Airside Delivery, dnata Airport Operations role at dnata

Join to apply for the Manager Airside Delivery, dnata Airport Operations role at dnata

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dnata Airport Operations’ vast ground handling operations successfully service the major global hub at Dubai International Airport and Al Maktoum International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

As a Manager Airside Delivery, you will lead and manage the dedicated dnata shift management team to ensure safe, efficient and compliant operation for Emirates Terminal 3 (T3) and Emirates Network Control Centre (NCC). Accountable for upholding the highest safety standards while maintaining a strong focus on service delivery and quality in line with all regulatory, legal and standard operating procedures. The role is key to driving operational performance, aligning dnata resources with operating schedules, and promoting continuous collaboration across a 24/7 operational environment.

This is a full time, permanent position based at Dubai Airport – Terminal 3.

In This Role, You Will:

• Optimise manpower and ground equipment for Emirates operations, ensuring effective coverage during peak periods, irregular operations (IROPS) and special events. Contributes to the creation of Service Level Agreements (SLAs), Key performance indicators (KPIs), and Standard Operating Procedures (SOPs), process, systems and tools enhancements to improve service delivery.
• Guide Airside Shift Managers through clear expectations, performance reviews and coaching. Oversees succession planning and continuous team development to enhance long-term capability and operational resilience.
• Drive a proactive safety-first approach, ensuring operational excellence through structured debriefings and targeted feedback. Encourages continuous improvement and high performance across all shifts.
• Ensure seamless airside service delivery aligned with Emirates’ flight schedule, turnaround priorities and performance targets. Coordinates with the Network Control Centre and airport stakeholders to uphold service standards.
• Track shift performance against SLAs and KPIs, including on-time performance and resource availability. Conducts post-shift reviews and reporting to drive operational efficiency and accountability. Contributes to the operational budget planning and champions cost-efficiency initiatives.
• Act as the main escalation point for EK operational issues in ensuring timely resolution and incident response. Assists in managing disruptions while maintaining accurate reporting and adherence to protocols.
• Conduct inspections to uphold compliance, service standards, and workforce safety. Supports operational adjustments and corrective actions while ensuring alignment with business continuity and security protocols. Reviews and ensures that the BCP (Business Continuity Plan) for T3 and NCC are implemented to protect the operations.

Qualification

To be considered for the role, you must meet the below requirements:

• 10+ years professional experience within airport operations, preferably with a major international airline or ground-handling company, including at least 5 years in airside/ground handling, with managerial responsibility.

You’ll Have An Edge If You Have:

• A full driving license (UAE or equivalent).
• Proven senior management skills and strong stakeholder engagement experience.
• Advance understanding of ground handling procedures and industry regulations. Knowledge of airline SOP’s, IATA Airport Handling Manual (AHM) and the IATA Safety Audit for Ground Operations (ISAGO).
• Proven track record for managing and leading a diverse workforce.
• Knowledge of airport safety, aviation security and emergency response/business continuity plans.
• Understanding of ground support equipment, turnaround management and performance optimisation.
• Effective interpersonal leadership skills and safety awareness.
• Business finance awareness, budget and cost control knowledge.
• A passion for service excellence and driving results.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So, if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Emirates Group is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website

• Seniority levelDirector

• Employment typeFull-time

• Job functionManagement
• IndustriesAirlines and Aviation

Referrals increase your chances of interviewing at dnata by 2x

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Join to apply for the Airside Service Delivery Duty Manager, dnata Airport Operations role at dnata

Join to apply for the Airside Service Delivery Duty Manager, dnata Airport Operations role at dnata

dnata Airport Operations’ vast ground handling operations successfully service the major global hub at Dubai International Airport and Al Maktoum International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

As an Airside Service Delivery Duty Manager, you will drive the seamless execution of dnata Airside Operations at Emirates Terminal 3, delivering 24/7 operational efficiency and safety. Responsibilities include below-the-wing activities, resource coordination, performance oversight and strict compliance with regulatory standards.

This role acts as the key shift liaison for Emirates operations, ensuring service delivery meets defined Service Level Agreements (SLAs) across Airside Operations and the EK Network Control Centre (NCC).

This is a full time, permanent position based at Dubai Airport – Terminal 3, working in a 12 hour shift pattern.

In This Role, You Will:

• Evaluate Emirates operating schedule to ensure dnata manpower and Ground Service Equipment (GSE) and aligns with demand, ensuring Service Level Agreements (SLAs) are met. Forecasts challenges, prioritises resources and contributes to contingency planning for operational resilience.
• Assess operational trends and escalate opportunities for improvement to respective Line managers to drive improvement and innovation, ensuring regulatory compliance in all planning. Utilises insights to enhance efficiency and mitigate potential risks.
• Lead airside service teams at EK T3 with clear safety and performance expectations. Promotes a proactive, visible leadership, safety-first approach while ensuring strict adherence to regulatory standards
• Act as the primary liaison for dnata-controlled operations, ensuring seamless coordination. Provides frontline leadership during emergencies, enabling swift response and minimising disruption.
• Oversee airside operations with a focus on compliance and service excellence. Oversees the allocation of resources for safe aircraft movement and ensures manpower providers meet safety and performance standards.
• Track key performance Indicators (KPIs) like on-time performance, baggage handling, and delay management. Uses data insights to drive accountability, support decisions, and maintain service reliability.
• Contribute to operational budgets while supporting cost-efficiency initiatives. Validates shift reports and creates a management summary indicating performance trends and recommendations for ongoing enhancements.

Qualification

To be considered for the role, you must meet the below requirements:

• 8+ years professional experience within airport operations, preferably with a major airline or ground-handling company in an operational 24/7 shift environment, managing large teams.

You’ll Have An Edge If You Have:

• A full driving license (UAE or equivalent).
• Ability to lead large operational teams on a 24/7 operations (applicable to airside).
• Sound understanding of load control and resource allocation (applicable to NCC).
• Understanding of airline processes and Control Centre Operations.
• Sound knowledge of all ground handling operations, its procedures, processes, and regulations.
• Demonstrated ability at problem solving and decision making in a pressurised environment.
• Knowledge of airport safety and security.
• Effective interpersonal skills with a focus on employee wellbeing.
• Business finance awareness, budget and cost control knowledge.
• Demonstrate a passion for service excellence, results, change management.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So, if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Emirates Group is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionProject Management
• IndustriesAirlines and Aviation

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Get notified about new Service Project Manager jobs in Dubai, Dubai, United Arab Emirates.

Ajman, Ajman Emirate, United Arab Emirates 7 months ago

Ajman, Ajman Emirate, United Arab Emirates 6 months ago

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Job Title:

This Senior Officer position is the central point of contact for communication and reporting between flydubai Operations and flydubai aviation Security Department (FZAVSEC).

Main Responsibilities:

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• Monitor daily flydubai operations, identify potential security incidents, and mitigate any risks.
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• Assess local and international security situations to ensure flydubai's safety and make swift decisions accordingly.
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• Liaise with General Civil Aviation Authority (GCAA), Dubai Police, and other AVSEC stakeholders on security-related matters.
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• SUPPORT FZAVSEC in promoting a Security Awareness and Culture across flydubai.
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• Handle TravSec situations in the event of employee-related incidents.
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• Communicate security incident risk assessments outcomes.
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• Follow up with relevant teams for timely deliveries and material pre-load.
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• Coordinate material positioning, transfers, and inventory control at maintenance bases.
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• Monitor Security Service Provider communication platforms and NOTAMs for secure operations.
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• Act as a focal point during crisis management and emergencies through communication with the Threat Assessment Group (TAG).
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• Collect and record international security incidents data and evaluate circumstances for possible interference with operations.
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• Receives, coordinates, and communicates special category conveyance requirements across the network.
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Required Skills:

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• Bachelor's Degree (3+ years)
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• Specialized or Master's Degree in a relevant field
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• Fluent in English
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• Training in Intelligence Monitoring and/or Social Media Monitoring Platforms
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• Familiarity with collection tools like Feedly, Feedbro, IFTTT, TweetDeck, Telegram, alert maps, and Geospatial tools like Google Earth, Earth Explorer, Sentinel, Landsat
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• IATA Airline Security Accreditation
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• Certification or equivalent approval by an appropriate authority or Association e.g. IATA Aviation Security Course
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• OSINT, SOCMINT, GEOINT, and/or IMINT qualifications
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• Tableau or other business analysis tools training or certification
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• Years with qualifications: 2 - 4 years
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Competencies:

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• Customer Focus
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• Teamwork
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• Effective Communication
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• Personal Accountability & Commitment to achieve
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• Resilience & Flexibility (Can do attitude)
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ISR Requirements:

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team.

Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

Keyword: SeniorSecurityOfficer

WHSmith, one of the world’s leading travel retailers, is inviting applications for the Duty Manager role at its store in Zayed International Airport, Abu Dhabi. This is an exceptional opportunity for retail professionals who are passionate about leadership, operations, and customer service in a high-traffic, fast-paced environment.

Working at WHSmith means joining a global brand with a strong presence in travel retail, backed by a legacy of excellence in service, innovation, and operational efficiency. If you are driven, adaptable, and thrive in high-performance environments, this could be the perfect role for you.

Job Specifications:

Company Name: WHSmith

Location: Abu Dhabi

Fees: None

Nationality: Open to All

Gender: All genders welcome

Education: Requirements vary by position

Salary details: Will discuss this in the interview

Interview Date: 11th April 2025

With over 1,600 stores across the globe, WHSmith is a leading global retailer in the travel and high street sectors. Our operations span airports, train stations, hospitals, and high streets, with a core focus on providing convenience and quality to our customers. We pride ourselves on innovation, efficiency, and delivering world-class retail experiences.

WHSmith is committed to creating an inclusive and dynamic work environment where team members are empowered to grow and succeed. We value teamwork, initiative, and a strong work ethic and provide employees with opportunities to advance their careers within a reputable international brand.

The Duty Manager plays a pivotal role in the daily management of WHSmith’s airport store operations. Reporting to the Store Manager, you will be responsible for overseeing team performance, managing operational tasks, ensuring customer satisfaction, and achieving sales targets. You will act as a key point of contact between the leadership team and store staff, ensuring that standards are maintained and exceeded in all areas.

This role requires a leader who is capable of multitasking, making data-driven decisions, and effectively managing a team across multiple shifts in a 24/7 airport environment. It is ideally suited for someone with strong organizational skills, a deep understanding of retail operations, and a proactive, hands-on approach to leadership.

Sales and Target Management: Drive sales performance by ensuring sales targets are consistently achieved through effective planning, team motivation, and on-floor execution. Analyze daily, weekly, and monthly sales reports to identify trends, assess performance, and implement corrective measures when necessary.

Team Leadership and Coordination: Supervise daily activities of team members to ensure timely service, operational efficiency, and a positive work environment. Coordinate shift planning and resource allocation to meet the store’s needs during peak and off-peak hours. Provide support to store staff by resolving conflicts, addressing concerns, and facilitating smooth team collaboration.

Staff Training and Development: Lead onboarding, training, and development of new and existing staff. Implement training programs to ensure staff are familiar with product offerings, customer service standards, and sales techniques. Encourage continuous learning and performance improvement among the team.

Operational Briefings and Communication: Conduct regular team briefings to share sales updates, operational goals, new product information, and promotional plans. Ensure team members are well-informed and aligned with the store’s objectives and WHSmith brand standards.

Customer Engagement and Service Excellence: Promote a customer-first culture by leading by example and ensuring all staff deliver consistent, high-quality customer service. Resolve customer issues promptly and professionally to maintain customer satisfaction and brand loyalty. Monitor service quality through feedback and adjust strategies as needed to improve the customer experience.

Inventory and Stock Control: Oversee inventory levels, ensuring accurate stock rotation and timely replenishment of items. Conduct regular stock checks and ensure that stock handling follows health, safety, and quality standards. Manage ordering processes to prevent overstocking or understocking, particularly for fresh food items.

Rota and Shift Management: Create and manage staff rotas to ensure adequate coverage during all hours of operation, including holidays and weekends. Monitor attendance, punctuality, and adherence to shift schedules. Ensure appropriate staff levels are maintained throughout the day to support service delivery and operational needs.

Compliance and Store Standards: Ensure compliance with company policies, airport regulations, and legal requirements. Maintain store cleanliness, merchandising standards, and display aesthetics in line with WHSmith guidelines. Monitor security and cash handling procedures to safeguard assets.

Flexibility and Adaptability: Be available to work on a flexible schedule including night shifts, weekends, and holidays, as required in a 24/7 operational environment. Respond quickly to operational challenges or emergencies, demonstrating calm and effective problem-solving skills.

Bachelor’s degree or equivalent qualification in business, retail, or a related field. Strong financial understanding, including knowledge of cash handling and banking procedures. Proficiency in Microsoft Excel for reporting and analysis. Familiarity with retail IT systems and point-of-sale (POS) platforms. Excellent communication and interpersonal skills. Strong leadership capabilities with a focus on team building and staff motivation. Ability to work under pressure and manage competing priorities efficiently.

• Financial Knowledge, including cash handling & banking procedures.
• Proficiency in Excel is essential, with working knowledge of other retail IT systems.
• Previous Experience:
• Minimum of 5 years of relevant job experience in retail management.
• Operational knowledge of the retail environment is crucial; experience in the airport industry is highly advantageous.

• Walk-in interviews Date: 11th April 2025
• Walk-in interviews Location: at WH Smith, Arrival Store, Zayed International Airport, Abu Dhabi.

This is a fantastic opportunity to be part of a high-performing, customer-focused team in one of the most vibrant and dynamic retail environments in the world. WHSmith offers competitive compensation, a collaborative work culture, and the chance to work in an international setting that values leadership and operational excellence.

If you are looking for a challenging and rewarding career in retail management, and you’re ready to make an impact in a 24/7 airport retail environment, WHSmith is the place for you.

WHSmith, one of the world’s leading travel retailers, is inviting applications for the Duty Manager role at its store in Zayed International Airport, Abu Dhabi. This is an exceptional opportunity for retail professionals who are passionate about leadership, operations, and customer service in a high-traffic, fast-paced environment.

Working at WHSmith means joining a global brand with a strong presence in travel retail, backed by a legacy of excellence in service, innovation, and operational efficiency. If you are driven, adaptable, and thrive in high-performance environments, this could be the perfect role for you.

Job Specifications:

Company Name: WHSmith

Location: Abu Dhabi

Fees: None

Nationality: Open to All

Gender: All genders welcome

Education: Requirements vary by position

Salary details: Will discuss this in the interview

Interview Date: 11th April 2025

With over 1,600 stores across the globe, WHSmith is a leading global retailer in the travel and high street sectors. Our operations span airports, train stations, hospitals, and high streets, with a core focus on providing convenience and quality to our customers. We pride ourselves on innovation, efficiency, and delivering world-class retail experiences.

WHSmith is committed to creating an inclusive and dynamic work environment where team members are empowered to grow and succeed. We value teamwork, initiative, and a strong work ethic and provide employees with opportunities to advance their careers within a reputable international brand.

The Duty Manager plays a pivotal role in the daily management of WHSmith’s airport store operations. Reporting to the Store Manager, you will be responsible for overseeing team performance, managing operational tasks, ensuring customer satisfaction, and achieving sales targets. You will act as a key point of contact between the leadership team and store staff, ensuring that standards are maintained and exceeded in all areas.

This role requires a leader who is capable of multitasking, making data-driven decisions, and effectively managing a team across multiple shifts in a 24/7 airport environment. It is ideally suited for someone with strong organizational skills, a deep understanding of retail operations, and a proactive, hands-on approach to leadership.

Sales and Target Management: Drive sales performance by ensuring sales targets are consistently achieved through effective planning, team motivation, and on-floor execution. Analyze daily, weekly, and monthly sales reports to identify trends, assess performance, and implement corrective measures when necessary.

Team Leadership and Coordination: Supervise daily activities of team members to ensure timely service, operational efficiency, and a positive work environment. Coordinate shift planning and resource allocation to meet the store’s needs during peak and off-peak hours. Provide support to store staff by resolving conflicts, addressing concerns, and facilitating smooth team collaboration.

Staff Training and Development: Lead onboarding, training, and development of new and existing staff. Implement training programs to ensure staff are familiar with product offerings, customer service standards, and sales techniques. Encourage continuous learning and performance improvement among the team.

Operational Briefings and Communication: Conduct regular team briefings to share sales updates, operational goals, new product information, and promotional plans. Ensure team members are well-informed and aligned with the store’s objectives and WHSmith brand standards.

Customer Engagement and Service Excellence: Promote a customer-first culture by leading by example and ensuring all staff deliver consistent, high-quality customer service. Resolve customer issues promptly and professionally to maintain customer satisfaction and brand loyalty. Monitor service quality through feedback and adjust strategies as needed to improve the customer experience.

Inventory and Stock Control: Oversee inventory levels, ensuring accurate stock rotation and timely replenishment of items. Conduct regular stock checks and ensure that stock handling follows health, safety, and quality standards. Manage ordering processes to prevent overstocking or understocking, particularly for fresh food items.

Rota and Shift Management: Create and manage staff rotas to ensure adequate coverage during all hours of operation, including holidays and weekends. Monitor attendance, punctuality, and adherence to shift schedules. Ensure appropriate staff levels are maintained throughout the day to support service delivery and operational needs.

Compliance and Store Standards: Ensure compliance with company policies, airport regulations, and legal requirements. Maintain store cleanliness, merchandising standards, and display aesthetics in line with WHSmith guidelines. Monitor security and cash handling procedures to safeguard assets.

Flexibility and Adaptability: Be available to work on a flexible schedule including night shifts, weekends, and holidays, as required in a 24/7 operational environment. Respond quickly to operational challenges or emergencies, demonstrating calm and effective problem-solving skills.

Bachelor’s degree or equivalent qualification in business, retail, or a related field. Strong financial understanding, including knowledge of cash handling and banking procedures. Proficiency in Microsoft Excel for reporting and analysis. Familiarity with retail IT systems and point-of-sale (POS) platforms. Excellent communication and interpersonal skills. Strong leadership capabilities with a focus on team building and staff motivation. Ability to work under pressure and manage competing priorities efficiently.

• Financial Knowledge, including cash handling & banking procedures.
• Proficiency in Excel is essential, with working knowledge of other retail IT systems.
• Previous Experience:
• Minimum of 5 years of relevant job experience in retail management.
• Operational knowledge of the retail environment is crucial; experience in the airport industry is highly advantageous.

• Walk-in interviews Date: 11th April 2025
• Walk-in interviews Location: at WH Smith, Arrival Store, Zayed International Airport, Abu Dhabi.

This is a fantastic opportunity to be part of a high-performing, customer-focused team in one of the most vibrant and dynamic retail environments in the world. WHSmith offers competitive compensation, a collaborative work culture, and the chance to work in an international setting that values leadership and operational excellence.

If you are looking for a challenging and rewarding career in retail management, and you’re ready to make an impact in a 24/7 airport retail environment, WHSmith is the place for you.