14 Al Ghurair Retail jobs in the United Arab Emirates

Al Ghurair Facilities Management Careers

Karachistartups

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Job Description

Overview

Company Name: Al Ghurair Facilities Management

Work Location: Dubai & Abu Dhabi

Available Job Vacancies

Al Ghurair Facilities Management is conducting open day walk-in interview recruitment.

1. FM Engineer – Abu Dhabi
  • Bachelor’s Degree in Engineering in relevant discipline.
  • Candidates with 2 to 6 years of Facilities Management experience.
  • Immediate joiners with cancellation visa only or a maximum of 30 days’ notice period.
2. FM Engineer – Dubai (Female Only)
  • Bachelor’s Degree in Engineering in relevant discipline.
  • Candidates with 2 to 6 years of Facilities Management experience.
  • Open to immediate joiners under similar visa requirements.
3. Multi Technician – Facilities
  • Preferred Diploma or Degree in a relevant field.
  • Candidates with 3 to 6 years of facilities experience.
  • Cancellation visa or 30 days’ notice period accepted.
4. HSE Engineer – Facilities
  • Bachelor’s Degree in Mechanical or Electrical Engineering.
  • Candidates with 2 to 6 years of HSE-related experience in facilities.
  • Strictly for immediate joiners with cancellation visa.
5. Soft Services Manager
  • Candidates must have a valid BICSc Licensed Assessor certification.
  • Candidates with 10 to 15 years of supervisory experience in Soft Services.
  • Immediate joiners or maximum 30 days’ notice period.
6. Soft Services Supervisor
  • Candidates must have a valid BICSc certification.
  • Candidates with 5 to 8 years of supervisory experience in Soft Services.
  • Immediate joiners with cancellation visa only.
Job Requirements
  • Immediate joiners needed (maximum 30 days notice period).
Why Join Al Ghurair Facilities Management?
  • Innovation-Driven Culture
  • Continuous Professional Development
  • Commitment to Operational Excellence
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Driver (Manual DL) | Retail | Al Futtaim Watches & Jewelry | UAE

Dubai, Dubai Robinson & Co (Singapore) Pte Ltd

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Job Description

Overview Of The Role

The role of Driver at Al Futtaim Watches & Jewellery involves managing stock movements between the head office, showrooms, and warehouses. Success in this role requires punctual delivery of goods, conducting regular vehicle safety inspections, and familiarizing yourself with routes to ensure timely deliveries. The position requires flexibility and adherence to company policies to maintain a smooth logistics operation.

What You Will Do General
  • Deliver products to various locations as required.
  • Conduct daily safety inspections of vehicles to ensure they are roadworthy.
  • Drive various types of vehicles as required by the company.
  • Deliver goods and equipment on time to the specified destinations.
  • Familiarize and navigate efficiently through all roads and routes within the state.
  • Handle all in-store work, including the transfer of goods between locations.
  • Carry out online home deliveries consistently for e-commerce orders.
  • Ensure punctual and safe transport of goods at all times.
Performance and Maintenance
  • Be punctual while handling stocks to ensure accurate collection and deliveries.
  • Conduct timely pickups and deliveries of goods reliably.
  • Execute all stock transfers accurately and dependably.
  • Maintain discipline by recording all details in the log book diligently.
  • Take care of company assets, including maintaining the vehicle and performing timely services.
  • Follow daily delivery schedules strictly to guarantee completion.
Required Skills To Be Successful
  • Excellent time management and punctuality.
  • Good verbal communication skills.
  • Ability to conduct vehicle inspections and basic maintenance.
  • Capability to perform tasks involving some heavy lifting.
What Qualifies You For The Role
  • High School Degree or equivalent.
  • 1-2 years of experience in retail or logistics, preferably involving driving responsibilities.
  • Proven ability to operate various vehicles and perform reliable deliveries.
  • Familiarity with local routes and traffic regulations.
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Retail Sales Representative | Retail | Al Futtaim Watches & Jewlery | UAE

Abu Dhabi, Abu Dhabi Robinson & Co (Singapore) Pte Ltd

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Job Description

Overview Of The Role:

  • The Retail Sales Representative plays a crucial role in generating sales and delivering an exceptional customer experience. This position involves managing various operational duties as assigned by the store management, including maintaining cleanliness and visual presentation standards. Success in this role is defined by meeting or surpassing weekly sales goals, adhering to company policies, and creating a welcoming environment for customers. The representative is also responsible for greeting customers, providing product information, and ensuring smooth transactions at the Point of Sale.
What You Will Do:
  • Maintain store standards and cleanliness to create a clean and organized environment.
  • Provide high-level customer service, assisting and advising customers in a professional manner.
  • Create a positive first impression for customers through energetic attitude and adherence to dress code.
  • Assist with day-to-day store operations including opening, closing, and security.
  • Run the store in the absence of the Store Manager when required.
  • Greet customers immediately upon entering the store with a sincere and friendly greeting.
  • Train new staff on Point of Sale (POS) operations and manage corrective actions at POS.
  • Address customer issues at the POS swiftly to ensure smooth service.
  • Provide customers with current and relevant product information.
  • Ensure compliance with in-store procedures regarding pricing and ticketing.
  • Provide quality service in fitting rooms and follow up with customers in a timely manner.
  • Maintain cleanliness at the cash wrap and manage customer information in the database.
  • Offer gift cards and additional products during checkout to enhance sales.
  • Thanks customers sincerely as they exit the store and invite them back.
Required Skills To Be Successful:
  • Excellent customer service skills and ability to assist customers professionally.
  • Ability to train new staff on POS operations effectively.
  • Strong organizational skills for maintaining store standards and cleanliness.
  • Knowledge of fashion trends and ability to advise customers.
What Qualifies You For The Role:
  • High School Degree required.
  • 1-2 years of retail sales experience preferred.
  • Good verbal communication skills essential.
  • Ability to perform heavy lifting and stand for 8 hours.
  • An eye for fashion trends and a friendly demeanor crucial for customer interactions.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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This advertiser has chosen not to accept applicants from your region.

Retail Sales Representative | Retail | Al Futtaim Watches & Jewlery | UAE

Abu Dhabi, Abu Dhabi Robinson & Co (Singapore) Pte Ltd

Posted today

Job Viewed

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Job Description

Overview Of The Role:

  • The Retail Sales Representative plays a crucial role in generating sales and delivering an exceptional customer experience. This position involves managing various operational duties as assigned by the store management, including maintaining cleanliness and visual presentation standards. Success in this role is defined by meeting or surpassing weekly sales goals, adhering to company policies, and creating a welcoming environment for customers. The representative is also responsible for greeting customers, providing product information, and ensuring smooth transactions at the Point of Sale.
What You Will Do:
  • Maintain store standards and cleanliness to create a clean and organized environment.
  • Provide high-level customer service, assisting and advising customers in a professional manner.
  • Create a positive first impression for customers through energetic attitude and adherence to dress code.
  • Assist with day-to-day store operations including opening, closing, and security.
  • Run the store in the absence of the Store Manager when required.
  • Greet customers immediately upon entering the store with a sincere and friendly greeting.
  • Train new staff on Point of Sale (POS) operations and manage corrective actions at POS.
  • Address customer issues at the POS swiftly to ensure smooth service.
  • Provide customers with current and relevant product information.
  • Ensure compliance with in-store procedures regarding pricing and ticketing.
  • Provide quality service in fitting rooms and follow up with customers in a timely manner.
  • Maintain cleanliness at the cash wrap and manage customer information in the database.
  • Offer gift cards and additional products during checkout to enhance sales.
  • Thanks customers sincerely as they exit the store and invite them back.
Required Skills To Be Successful:
  • Excellent customer service skills and ability to assist customers professionally.
  • Ability to train new staff on POS operations effectively.
  • Strong organizational skills for maintaining store standards and cleanliness.
  • Knowledge of fashion trends and ability to advise customers.
What Qualifies You For The Role:
  • High School Degree required.
  • 1-2 years of retail sales experience preferred.
  • Good verbal communication skills essential.
  • Ability to perform heavy lifting and stand for 8 hours.
  • An eye for fashion trends and a friendly demeanor crucial for customer interactions.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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This advertiser has chosen not to accept applicants from your region.

Retail Sales Representative | Retail | AL Futtaim Watches & Jewelry | UAE

SupportFinity™

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Job Description

Retail Sales Representative | Retail | AL Futtaim Watches & Jewelry | UAE

Al-Futtaim Automotive

Al-Futtaim Automotive | Posted Sep 14, 2025

Full-time

United Arab Emirates

Negotiable

Entry (0-2 yrs)

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

The Retail Sales Representative is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. Housekeeping duties, visual presentation standards, etc.)

What you will do:

  • Creates a sparkling clean and organized environment by maintaining store standards and cleanliness, to provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers in a professional manner.
  • Creates a positive first impression for the customer through an energetic attitude and adhering to dress code. To assist the Store Manager with the day to day Store Operations including opening and closing and Store Management cover and other security aspects. To run the Store in the absence of the Store Manager if required.
  • Greets customers immediately upon entering the store with a smile and sincere non business like greeting. To be able to train new staff on the Point of Sale (POS) operation and to be responsible for corrective action at the POS. To deal with any customer issues arriving at the POS to ensure smooth customer service is uninterrupted.
  • Provides customers with current relevant information about the product. To assist with ensuring the compliance with in store procedure with regard to pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.
  • Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale.
  • Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database.
  • Sincerely thanks all customers for shopping as they exit the store, and invites them back.

Miscellaneous Responsibilities

  • Participates in and attends all store meetings and other related functions
  • Represents a positive attitude toward the merchandise, the brand and the company
  • Participates in all inventories
  • Assumes and completes other duties as assigned by store management
  • Meets or exceeds weekly sales goals
  • Satisfactorily completes all duties as assigned by management
  • Is punctual and adheres to designated work schedule
  • Is flexible and works well with peers and management to accomplish duties
  • Follows company Policies and Procedures 100%
  • Performs housekeeping duties as required

Required Skills To Be Successful

  • The Retail Sales Rep should have a friendly and engaging personality and be comfortable with working with members of the general public.
  • Good verbal communication skills
  • Ability to stand for a minimum of 8 hours
  • Confident, helpful and polite and be physically fit
  • Stock replenishment

What Equips You For The Role

  • High School (Bachelor Preferred)
  • 4-5 years’ experience in Watch industry.
  • Proven ability to achieve goals.
  • Good Personality
  • Good communication skills
  • Excellent relationship skills
  • Accountability

We’re here to provide excellent service. Please read the job description carefully to understand why this opportunity is right for you and consider crafting a personalised CV to boost visibility. Our global Talent Acquisition team members are assigned to specific businesses to ensure the best matches between talent and opportunities, aligning with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we review and respond to every application where possible.

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This advertiser has chosen not to accept applicants from your region.

Driver (Manual DL) | Retail | Al Futtaim Watches & Jewelry | UAE

Dubai, Dubai Robinson & Co (Singapore) Pte Ltd

Posted today

Job Viewed

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Job Description

Overview Of The Role

The role of Driver at Al Futtaim Watches & Jewellery involves managing stock movements between the head office, showrooms, and warehouses. Success in this role requires punctual delivery of goods, conducting regular vehicle safety inspections, and familiarizing yourself with routes to ensure timely deliveries. The position requires flexibility and adherence to company policies to maintain a smooth logistics operation.

What You Will Do General
  • Deliver products to various locations as required.
  • Conduct daily safety inspections of vehicles to ensure they are roadworthy.
  • Drive various types of vehicles as required by the company.
  • Deliver goods and equipment on time to the specified destinations.
  • Familiarize and navigate efficiently through all roads and routes within the state.
  • Handle all in-store work, including the transfer of goods between locations.
  • Carry out online home deliveries consistently for e-commerce orders.
  • Ensure punctual and safe transport of goods at all times.
Performance and Maintenance
  • Be punctual while handling stocks to ensure accurate collection and deliveries.
  • Conduct timely pickups and deliveries of goods reliably.
  • Execute all stock transfers accurately and dependably.
  • Maintain discipline by recording all details in the log book diligently.
  • Take care of company assets, including maintaining the vehicle and performing timely services.
  • Follow daily delivery schedules strictly to guarantee completion.
Required Skills To Be Successful
  • Excellent time management and punctuality.
  • Good verbal communication skills.
  • Ability to conduct vehicle inspections and basic maintenance.
  • Capability to perform tasks involving some heavy lifting.
What Qualifies You For The Role
  • High School Degree or equivalent.
  • 1-2 years of experience in retail or logistics, preferably involving driving responsibilities.
  • Proven ability to operate various vehicles and perform reliable deliveries.
  • Familiarity with local routes and traffic regulations.

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Driver (Manual DL) | Retail | Al Futtaim Watches & Jewelry | UAE

Dubai, Dubai Al-Futtaim Automotive

Posted today

Job Viewed

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Job Description

Job Overview

Join Al-Futtaim Automotive as a Driver (Manual DL) for Al Futtaim Watches & Jewelry in the UAE.

The role involves managing stock movements between the head office, showrooms, and warehouses, requiring punctual delivery of goods, regular vehicle safety inspections, and familiarity with routes for timely deliveries.

Responsibilities
  • Deliver products to various locations as required.
  • Conduct daily safety inspections of vehicles to ensure they are roadworthy.
  • Drive various types of vehicles as required by the company.
  • Deliver goods and equipment on time to the specified destinations.
  • Familiarize and navigate efficiently through all roads and routes within the state.
  • Handle all in-store work, including the transfer of goods between locations.
  • Carry out online home deliveries consistently for e-commerce orders.
  • Ensure punctual and safe transport of goods at all times.
Performance and Maintenance
  • Be punctual while handling stocks to ensure accurate collection and deliveries.
  • Conduct timely pickups and deliveries of goods reliably.
  • Execute all stock transfers accurately and dependably.
  • Maintain discipline by recording all details in the log book diligently.
  • Take care of company assets, including maintaining the vehicle and performing timely services.
  • Follow daily delivery schedules strictly to guarantee completion.
Requirements
  • Excellent time management and punctuality.
  • Good verbal communication skills.
  • Ability to conduct vehicle inspections and basic maintenance.
  • Capability to perform tasks involving some heavy lifting.
Qualifications
  • High School Degree or equivalent.
  • 1-2 years of experience in retail or logistics, preferably involving driving responsibilities.
  • Proven ability to operate various vehicles and perform reliable deliveries.
  • Familiarity with local routes and traffic regulations.

Al-Futtaim Automotive is an equal opportunities employer and welcomes applications from diverse candidates.


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Showroom Manager/ Store Manager | Retail | Al Futtaim Watches & Jewlery | UAE

Dubai, Dubai Robinson & Co (Singapore) Pte Ltd

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Overview

Showroom Manager/ Store Manager | Retail | Al Futtaim Watches & Jewlery | UAE

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Boutique Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

Accountable for achieving Annual Budget of the showroom (100%), Brand Budget (80%), Effective Showroom Visual Merchandising & Operations (85% score), Customer Service Excellence (DSES 100%), Stock Pilferage (0%). Lead a highly Motivated & Performing showroom team (85% of team members achieve 100% of their objectives), Self-Development (Attend minimum 2 self-development programs).

What you will do:-

Description of Accountability:

Customer Experience / Sales

Responsible for high standards of customer service standards in all areas of operations, by ensuring that all store staff have complete knowledge about their functional areas so as to perform their jobs effectively, customer service standards are maintained at point of sale and any customer complaint or issue is resolved with the objective of achieving customer satisfaction whilst taking decisions within company policies and procedures.

Support all marketing and promotional measures by ensuring that suitable changes and modifications in merchandising is approved by Store Manager, and made in consultation with visual merchandising team to support the campaign with minimal disruption during regular store hours; suitable manpower planning done by department managers; and stock planning is done to effectively support expected demands.

Support the Retail Operations Manager byparticipating in the process of monthly forecasting by receiving inputs relating to product/ range from various departments; monitor progress through weekly meetings, and initiate corrective measures incase of deviations from the forecast with the objective of ensuring that monthly and yearly budgets are achieved.

Meets or exceeds profitability expectations for the store in sales, payroll, shrink and conversion

Creates and executes strategies to maximize store sales and control expenses.

Operational Effectiveness

Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc)

Executes and complies with all company policies and store procedures

Work closely with the Operations Manager and Department Managers in ensuring smooth store operation by ensuring all standards relating to merchandising are implemented and followed to maintain brand integrity; company policies regarding store operations are adhered to; facilities provide to visitors are in place; high risk areas identified and requisite measures taken to reduce shrinkage; cost saving measures are regularly investigated to control wasteful expenditure and minimize operating costs; with the objective of meeting desired retailing standards at cost effective levels.

Team Management :

Maintain motivated store team, use positive reinforcement to encourage continued improvement - Ensure consistent Staff Performance & development by coaching, counselling, disciplining; planning, monitoring, and appraising performance results - Oversee & Monitor all Cashiering activities (daily cash/ credit reconciliations/ bank deposits/ down payments and sales orders) - Responsible for role delivery and development of Second Incharge.Manage team Annual leave plans keeping in mind business needs and seasonal & promotional peak periods. Ensure retail back office co-ordinator is informed & upadted on all leaves & comp offs etc for proper records.

Self-Development :

Maintain professional and technical knowledge by attending product training workshops and training programs

People Development / HR

Networks, supports recruiting, hiring, developing and retaining high quality management and associates to fill store profile and succession planning

Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.

Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets.

People Development / HR

Networks, supports recruiting, hiring, developing and retaining high quality management and associates to fill store profile and succession planning

Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.

Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets.

Required Skills to be successful:-

  • Participates in and attends all store meetings and other related functions
  • Represents a positive attitude toward the brand and the company
  • Participates in all inventories
  • Assumes and completes other duties as assigned by store management.
  • Meets or exceeds weekly sales goals
  • Satisfactorily completes all duties as assigned by management
  • Is punctual and adheres to designated work schedule
  • Is flexible and works well with peers and management to accomplish duties
  • Follows company Policies and Procedures 100%
  • Performs housekeeping duties as required

What equips you for the role:

  • 4-5 years’ previousstore in charge experiencewith a proven track record for driving sales and profit results and training and developing a team of individuals
  • Good and effective communication
  • Effective time management / Uses time efficiently
  • Creative, and detailed orientated
  • Accepts responsibility for own actions
  • Ability to adapt to changes as required by the business
  • Monitors own work to ensure quality

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Showroom Manager/ Store Manager | Retail | Al Futtaim Watches & Jewlery | UAE

SupportFinity™

Posted today

Job Viewed

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Job Description

Overview

The Boutique Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

Responsibilities
  • Accountable for achieving Annual Budget of the showroom (100%), Brand Budget (80%), Effective Showroom Visual Merchandising & Operations (85% score), Customer Service Excellence (DSES 100%), Stock Pilferage (0%).
  • Lead a highly motivated and performing showroom team (85% of team members achieve 100% of their objectives).
  • Customer Experience / Sales: Ensure high standards of customer service across all operations; ensure staff have knowledge of their areas; maintain customer service standards at point of sale; resolve customer complaints within company policies and procedures.
  • Drive marketing and promotions: support merchandising changes in consultation with the visual merchandising team; plan manpower and stock to support campaigns with minimal disruption.
  • Drive Sales & Profitability: participate in monthly forecasting, monitor progress through weekly meetings, and take corrective actions to meet monthly and yearly budgets; meet or exceed profitability targets for store in sales, payroll, shrink, and conversion.
  • Operational Effectiveness: control assets and losses; comply with all policies and procedures; work with Operations Manager and Department Managers to maintain brand integrity and store operations; identify and reduce high-risk areas; seek cost-saving opportunities.
  • Team Management: maintain a motivated store team; coach, counsel, discipline, plan, monitor, and appraise performance; oversee cashiering activities; manage annual leave and ensure back-office records are up to date; develop Second Incharge.
  • Self-Development: pursue product training and professional development.
  • People Development / HR: recruit, hire, develop, and retain high-quality management and associates; lead by example and provide ongoing coaching on product knowledge, selling skills, and customer experience; organize weekly staff meetings and daily briefings to communicate performance and goals.
What equips you for the role
  • Bachelor Degree
  • 4-5 years’ experience as a store in-charge with a proven track record in driving sales and profit and in training and developing a team
  • Good and effective communication
  • Effective time management
  • Creative and detail-oriented
  • Ability to adapt to changes as required by the business
  • Monitors own work to ensure quality
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Retail Operations Manager - Watches & Jewelry | Retail | Al Futtaim Watches & Jewelry | UAE

Dubai, Dubai Robinson & Co (Singapore) Pte Ltd

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Job Description

Retail Operations Manager - Watches & Jewelry | Retail | Al Futtaim Watches & Jewelry | UAE

Job Requisition ID:

Overview Of The Role: The Retail Operations Manager is responsible for driving strategic retail initiatives and optimizing operational productivity to achieve outstanding revenue growth and exceptional customer service. The role entails providing leadership and guidance to showroom managers and overseeing the commercial development of the business by maintaining high professional retail standards across all showrooms. A strong focus is placed on maximizing sales and profitability, ensuring operational standards, managing people performance, leveraging market intelligence, controlling inventory, ensuring effective visual merchandising, optimizing store space, planning promotions, and facilitating store openings and closures. This position demands a blend of strategic oversight, people management, and execution of retail operations to realize both sales objectives and customer satisfaction.

What You Will Do Sales & Profitability
  • Maximize sales productivity by driving KPIs such as Sales per Square Foot, Average Transaction Value (ATV), Conversion Rate, and Upselling.
  • Analyze strengths and weaknesses per store using financial Profit & Loss reports and provide corrective action plans.
  • Deploy sales budgets with showrooms on a monthly basis and manage controllable operating costs within budgetary guidelines.
  • Ensure showroom managers conduct effective communication sessions regarding sales targets and performance.
  • Identify internal and external commercial opportunities within each showroom.
  • Guide showroom managers on effective staff deployment on shop floors.
  • Monitor and manage rosters, leaves, and store rotations to maximize store and staff productivity.
  • Provide support with accurate replenishment plans and monitor stock allocator executions.
  • Drive brand performance on a monthly basis in each location.
  • Propose incentive schemes for frontline teams to motivate and boost sales.
Retail & Operational Standards
  • Inculcate a culture of customer centricity within frontline and reporting teams.
  • Ensure all stores exceed service levels expected by customers and enhance shopping experience.
  • Implement and manage DSES Service Standards, aiming for consistently high scores across stores.
  • Manage customer escalations ensuring customer satisfaction.
  • Ensure adherence to brand visual merchandising standards across showrooms.
  • Manage store operations, backend retail administration, and SOPs for operational efficiency.
  • Ensure data capture and e-receipts targets are met at retail level.
  • Ensure health and safety regulations are followed by showroom managers.
  • Monitor housekeeping standards to maintain professional store image.
  • Ensure stores submit petty cash statements and maintain a monthly maintenance tracker.
  • Coordinate with FM corporate teams for repair and maintenance works.
  • Plan and schedule regular R&M jobs for store visits to complete pending repairs.
  • Formulate and implement strategies for optimizing sales and customer service through initiatives like staff uniforms, in-store music, and fragrances.
  • Ensure strict adherence to SOPs for audit reports.
  • Conduct quarterly retail operations checks.
People & Performance Management
  • Develop retail skills within the team by direction, coaching, and support to achieve targets.
  • Motivate and inspire collaborative, high-performing teams.
  • Optimize MPC planning for sales and operational efficiency within the budget.
  • Collaborate with HRBP for selection and recruitment of diverse talent.
  • Identify training needs and plan annual training calendar in coordination with L&D, HRBP, and BMs.
  • Ensure selling, customer service, and brand trainings are conducted regularly.
  • Manage frontline team performance with mentoring and coaching for commercial understanding.
  • Ensure showroom managers understand their performance and accountabilities.
  • Conduct regular meetings and coaching to enhance team performance.
  • Share and seek feedback from teams for growth plans and management expectations.
  • Plan team activities to boost motivation and teamwork.
  • Formulate a succession plan with management for talent pipeline.
  • Conduct regular performance management of store teams.
Market Intelligence & Communication
  • Provide management with market insight on competition, sales, footprint, and expansions.
  • Liaise with brand managers for implementation of brand strategies at showrooms.
  • Ensure relevant management information is communicated to regional showroom managers.
  • Conduct operational meetings and showroom visits monthly.
  • Ensure showroom managers conduct regular communication meetings with their teams.
  • Coordinate with marketing, finance, logistics, store development, and services for effective operations.
Stock Management & Inventory Control
  • Monitor and control store inventory ensuring regular brand inventories.
  • Maximize stock replenishments through proactive showroom and brand manager relationships.
  • Display and highlight slow-moving stocks and manage stock security SOPs.
  • Ensure zero pilferage in annual inventory audits and control shop floor ageing stocks.
Visual Merchandising
  • Oversee and ensure implementation of brand visual merchandising standards.
  • Implement visual graphics and key merchandise highlights for incremental sales.
  • Monitor seasonal VM plans with budget control.
Store Space Optimization
  • Agree on brand mix and space allocation within showrooms to maximize ROI.
  • Plan space optimization using brand contribution and retail density reports.
  • Review store layouts to maximize sales.
  • Provide guidance and support during setup and merchandising of new showrooms.
Retail Store Promotions
  • Plan retail marketing calendar and seasonal promotions with marketing team.
  • Manage annual sale events with marketing and BM teams.
  • Ensure promotions and campaigns are implemented across all locations.
  • Ensure store teams understand promotion mechanics.
  • Secure ED permits for promotional rollout.
  • Partner with banks, government bodies, and companies for promotions.
Retail Store Opening, New Projects and Closures
  • Prepare IAN documents for Capex approval and ensure timely completion of store projects.
  • Liaise with related teams for store openings and closures.
  • Monitor project expenses to stay within Capex budget.
Additional Projects
  • Manage additional projects such as mega sales, concession store management, CRM implementation, and brand displays according to standards.
Required Skills To Be Successful
  • Leadership and team management skills with ability to inspire performance.
  • Strategic planning and execution capabilities in retail operations.
  • Strong communication and interpersonal skills for effective stakeholder management.
  • Proficiency in data analysis and use of KPIs for driving sales and performance.
What Qualifies You For The Role
  • Bachelor's degree in Business Administration, Retail Management, or a related field.
  • Minimum of 5-7 years of experience in retail operations management with experience in team leadership.
  • Proven track record of achieving sales objectives and optimizing operational efficiency in a retail setting.
  • Strong analytical and strategic planning skills with proficiency in financial performance management.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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