528 Application Analyst jobs in the United Arab Emirates
CRM & Application Analyst
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Join Our Team as a CRM & Application Analyst
About us
Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.
Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.
With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.
What You'll Do:
The CRM & Application Analyst is responsible for managing, analyzing, and optimizing Customer Relationship Management (CRM) systems and other business applications to support Al Nabooda Automobiles' goals. The job role serves as a bridge between technical teams and business stakeholders, ensuring that applications meet business needs and function smoothly.
IT Strategy
- Make sure the CRM application and business applications operate in line with the business objectives.
- Conduct training sessions and workshops to educate business users on CRM features and functionality, ensuring effective user adoption.
- Collaboration with Application Manager, targeting implementation of the new releases or enabling new features and functions for the CRM users.
- Collaborate with Sales, Aftersales, Marketing and Customer Care teams to gather business requirements, implement software application enhancements and optimize CRM usage.
- Assist in monitoring system performance, identifying potential issues, and suggesting improvements to enhance system efficiency.
- Work closely with CRM developers and DMS team members to address technical issues and escalations when necessary.
- Stay updated on CRM platform and best practices to improve support services and user experience continually.
- Maintaining a change control system when there is a need for new or alteration of business processes in the CRM or other business applications.
- Investigate, recommend, and enable CRM and business applications' features that add value to the business operations and plan for roll out.
- Where applicable, manage programming assignments including flowcharting, coding, testing, debugging, documenting and implementing information systems.
- Organize and participate in the business meetings to understand the business requirements and enable effective system solutions to be delivered.
Operational
- Maintain and implement CRM and its integrated software applications.
- Use ServiceDesk system to capture and provide first-line support to troubleshoot and resolve system errors and bugs, collaborating with developers and IT teams when necessary.
- Ensuring all system errors and user stories get captured in the internal and vendor's ServiceDesk system. Interacting and following up with the vendor's team to fix the system issues.
- Prepare a business requirement document when there is a business case to implement new business automation or alter an existing business process.
- Conduct GAP analysis with key stakeholders when there is a need for process change.
- Support system integration efforts between CRM, DMS, and other enterprise applications.
Education/Qualification & Skills:
- Bachelor degree in computer Science, Information Technology, Computer Information Systems, Computer Science or any equivalent degree.
- Salesforce certifications such as Salesforce Administrator, Salesforce Certified Advanced Administrator, or Salesforce Platform App Builder etc.
- Knowledge of application integration, APIs, and middleware tools.
- Having programming knowledge such as JavaScript framework.
- Knowledge of scripting, automation tools, or workflows.
- Knowledge of databases and SQL Server.
- Knowledge of Project management or Agile methodology is an add-on.
Required Experience:
- Hands on experience in Salesforce support, administration, or a similar role.
- Minimum of 4 years of experience supporting CRM users in a medium or large enterprise.
- Experience with Salesforce tools like Reports & Dashboards, Workflow Rules, Process Builder, and Flow.
- Experience in understanding business processes and translating them into technical terms.
Why Join Us?
- Competitive salary with performance-based bonuses.
- Comprehensive benefits package including health insurance and more.
- Opportunities for professional development and career advancement.
- A vibrant company culture that values teamwork and innovation.
Application Support Analyst
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C5i is a pure-play AI & Analytics provider that combines the power of human perspective with AI technology to deliver trustworthy intelligence. The company drives value through a comprehensive solution set, integrating multifunctional teams that have technical and business domain expertise with a robust suite of products, solutions, and accelerators tailored for various horizontal and industry-specific use cases. At the core, C5i's focus is to deliver business impact at speed and scale by driving adoption of AI-assisted decision-making.
C5i caters to some of the world's largest enterprises, including many Fortune 500 companies. The company's clients span Technology, Media, and Telecom (TMT), Pharma & Lifesciences, CPG, Retail, Banking, and other sectors. C5i has been recognized by leading industry analysts like Gartner and Forrester for its Analytics and AI capabilities and proprietary AI-based platforms.
Global offices
United States| Canada | United Kingdom| United Arab of Emirates| India
Brief Job Description:
We are seeking a skilled and proactive Appian and Database Support Analyst to ensure the smooth functioning, maintenance, and enhancement of our enterprise-grade applications, specifically focused on Appian BPM and database environments. This role requires deep technical expertise combined with strong problem-solving and user communication skills, preferably within the UAE banking sector.
You will be responsible for supporting the application lifecycle (from development through deployment and production support), managing upgrades, ensuring SLAs are met, and acting as a bridge between business users and technical teams.
Key Responsibilities:
- Ensure business continuity of Appian applications and related databases (SQL Server).
- L1 Support - Monitor systems, handle routine issues, job failures, perform first-level triage
- L2 Support - Detailed troubleshooting, bug identification, environment support, workflow fixes
- L3 Support - Deep-dive technical analysis, architecture-level guidance, complex integrations
- Manage and support application deployments, version upgrades, and infrastructure components.
- Provide production support, resolve issues, and meet defined SLAs.
- Collaborate with stakeholders for requirement gathering and ensure alignment with business goals.
- Conduct workflow design and optimization using Appian BPM.
- Troubleshoot and support templates and integrations.
- Support integration components using APIGEE and Oracle Integration Cloud (OIC).
- Analyze data and provide a resolution to business query on data.
- Work closely with microservices architecture, understand DevOps pipelines.
- Maintain traceability and transparency through tools such as JIRA
- Collaborate with application owners and IT teams to identify enhancements or fixes.
- Communicate with business users to understand issues and deliver support effectively.
Technical Expertise Required:
- Appian BPM: Design, development, and support
- SQL Server database management and support
- Core and Advanced Java
- JIRA
- Data Analysis
- Experience in UAE banking domain is a strong advantage
Soft Skills:
- Strong problem-solving skills and analytical mindset
- Excellent verbal and written communication
- Ability to work under pressure and manage multiple stakeholders
- Proactive and customer-focused attitude
C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.
#J-18808-LjbffrSenior/Staff Application Security Analyst
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Bangkok, Thailand
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership,enhancing the ability for our customers to experience the world.
Our Purpose – Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Get to Know our Team:
The Security Department oversees security, governance, risk management, and compliance, and security operations for all Agoda. We are vigilant in ensuring there is no breach or vulnerability threatening our company or endangering our employees to keep Agoda safe and protected. Given that the security ecosystem is moving forward at tremendous speed, we like to be early adaptors of recent technology and products. This would be a great challenge for those who want to work with the best technology in a dynamic and advanced environment.
The Opportunity:
- As a Security Analyst, you will focus on identifying, analyzing, and remediating vulnerabilities across our environment. You will be hands-on with penetr ation testing and vulnerability management, ensuring our systems remain secure and resilient.
- Develop Security Automation Tools to implement solutions at scale
- Triage security findings from multiple tools and work with hundreds of teams to get them remediated within the right SLA
- Conduct security assessments through code reviews, vulnerability assessments, penetration testing and risk analysis
- Research on the negative effects of a vulnerability, from minimizing the impact to altering security controls for future prevention
- Identify potential threats so that the organization can protect itself from malicious hackers. This includes Vulnerability Management, Bug Bounty Program, Penetration Testing
- Be responsible for developing Security Trainings for developers
- Work with DevSecOps team in integration of tools into CI/CD, as well as fine-tune the rules and precision
- 5+ years in the information security field
- 5+ years of experience with Penetration Testing (Web, Infra, Mobile, APIs etc.) and Vulnerability Management
- Minimum 1 year of experience running a bug bounty platform
- Minimum 2years of experience with any of public/private cloud environments (Openshift, Rancher, K8s, AWS, GCP, Azure, etc.)
- Experience performing security testing, e.g. code review and web application security testing
- Familiarity with Gitlab, Defectdojo, JIRA, Confluence
- Proficient in one or more programming languages such as Python, Go, Node.js, Python etc.
- Familiar with analytics platform and databases such as GraphQL , REST APIs, Postgres, MSSQL, Kafka, Hadoop, S3 etc
- Strong knowledge of Security Assessment tools such as security scanners (Nessus, Acunetix and similar platforms) and fuzzers
- Knowledge in Container Image Security, Dependency Checking, Fuzzing and License Scanning
- Familiarity with security incident response processes and 0-days
- Security Certifications
- Relocation package is provided in case you prefer to relocate to Bangkok, Thailand. Our benefits are…
- Hybrid Working Model
- WFH Set Up Allowance
- 30 Days of Remote Working from anywhere globally every year
- Employee discount for accommodation globally
- Global team of 90+ nationalities
- 40+ offices and 25+ countries
- Annual CSR / Volunteer Time off
- Benevity Subscription for employee donations
- Volunteering opportunities globally
- Free Headspace subscription
- Free Odilo & Udemy subscriptions
- Access to Employee Assistance Program (third party for personal and workplace support)
- Enhanced Parental Leave
- Life, TPD & Accident Insurance
#
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
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IT Analyst Application
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Career Area:
Technology Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team that cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here; we make it happen with our customers, where we work and live. Together, we are building a better world so we can all enjoy living in it.
SPM Oil & Gas is a global provider of surface frac solutions, bringing you quality products that keep the oilfield moving. Backed by the power of Caterpillar, SPM Oil & Gas is set to improve the lives of those in the communities where we work.
Role Summary
This position involves working with the SPM Oil and Gas Eastern Hemisphere business, Information Technology, and external vendors to maintain, optimize, and support the infrastructure and application landscape. The ideal candidate will possess a blend of technical expertise, analytical skills, business acumen, and strong communication abilities. The primary responsibility will be focused on business systems and related infrastructure. Candidates should have knowledge of cloud computing and process understanding.
What you will do :
- System Analysis & Business Requirements
- Gather, analyze, and document business requirements from stakeholders.
- Translate business needs into IT solutions, ensuring alignment with company objectives.
- Conduct gap analysis to identify areas for system improvements.
- Application & System Support
- Provide technical support and troubleshoot software applications and IT systems.
- Monitor system performance, security, and reliability.
- Manage software updates, patches, and enhancements.
- IT Infrastructure & Security
- Assist in network, database, and server management to ensure smooth IT operations.
- Ensure data security and compliance with industry regulations (e.g., GDPR, ISO
- Identify and mitigate potential cybersecurity risks.
- Data Analysis & Reporting
- Extract, analyze, and interpret data to support business decision-making.
- Utilize BI tools like Power BI or SQL queries to create reports and dashboards.
- Enhance data accuracy and integrity.
- Project Management & Implementation
- Participate in IT projects, including system upgrades, cloud migrations, and application rollouts.
- Collaborate with teams in software development and deployment.
- Vendor & Stakeholder Management
- Coordinate with third-party vendors for software procurement, integrations, and licensing.
- Serve as a liaison between technical teams and business stakeholders.
- Innovation & Continuous Improvement
- Stay informed about emerging IT trends, automation, and AI solutions.
- Recommend process improvements and new technologies to optimize efficiency.
- Support the adoption of cloud computing, DevOps, or AI-driven solutions.
What Will Put You Ahead:
- Bachelor's Degree in Computer Science or a related field, or relevant experience, education, and training equivalence.
- 3-5 years of experience within IT systems and data concepts.
- Strong understanding of business processes and workflows.
- Proficiency with data visualization tools (Power BI, Tableau, ThoughtSpot).
- Superior organizational skills with a disciplined approach to implementation, support, and documentation.
- Excellent analytical skills.
- Effective project management skills.
- Fluent in English, both spoken and written.
What We Offer:
From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and growth opportunities with a Fortune 100 company.
We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.
Posting Dates:
May 16, 2025 – May 23, 2025
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community.
Required Experience:
IC
#J-18808-LjbffrApplication Engineering Senior Analyst
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Short Description:
Vertiv is seeking to expand its team with a motivated and detail-oriented professional. We value team-oriented, self-driven individuals with technical proficiency. Our team is committed to delivering quality products to prestigious clients worldwide, especially during the electrification surge driven by AI advancements. At Vertiv, we aim to Power and Cool this transformation.
This role is ideal for someone eager to work in a technically driven environment with minimal management oversight, building on our global reputation within the U.S. The position requires a self-motivated individual willing to tackle new challenges, work hands-on, and solve complex problems related to electrical design, particularly in Electrical Switchboard & Switchgear for North American (UL) and European (IEC) markets.
Responsibilities
Reporting to the Director of Product Management, responsibilities include:
- Collaborating with the electrical design team and CAD to prepare detailed drawings and documentation.
- Reviewing tender information to ensure compliance with specifications and customer requirements.
- Creating and reviewing electrical design drawings, mentoring junior team members.
- Developing new practices to improve department performance, reducing cycle times and enhancing release speed.
- Ensuring designs comply with NEC and UL standards and Vertiv standards.
- Working with Application Engineering to create cost-effective, customer-focused designs optimized for manufacturing.
- Supporting quotation processes with prototype designs that can be transitioned into production.
- Developing control software and test scripts to validate control schemes.
- Contributing to new product development based on customer feedback and design lessons.
- Participating in codes and standards activities, potentially representing Vertiv on NFPA panels.
- Collaborating with purchasing and operations for flexible component selection methodologies.
- Assisting in creating a knowledge base and configuration tools for pricing and ordering.
Qualifications
Proven experience in related roles involving design engineering and project management. Bachelor's degree in Electrical Engineering. Familiarity with UL standards such as UL 1558, UL 891, UL 489, and UL 1066. Strong problem-solving skills, adaptability, attention to detail, and excellent communication skills are essential.
#J-18808-LjbffrProduct Support Analyst (Calypso Application), Sharjah
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Posted On: 05 Sep, 2024
Type: Permanent
Job Category: IT Product Support
Job Purpose:
The primary objective of the job is to provide L1/L2 support and assistance for Treasury (Front Office), Middle Office and Treasury & Investment Operations departments. The specialist is expected to develop customization and administer the application environment.
Key Accountabilities:
- Clarify, analyze & resolve incidents reported by the business users within defined SLA.
- Report the bugs to the product vendor and obtain immediate fixes and solution.
- Provide workaround solutions wherever possible if the permanent fix takes time.
- Patching the environments, rebase the application by installing the MR.
- Extending or customizing the application using Java as per the business requirement.
Key Skills:
- Good understanding of Calypso product and its architecture.
- Good experience in post trade processing modules like workflow, task station, settlements, accounting, Nostro management, confirmations & advices, corporate actions etc.
- Good experience in Limits & Compliance module.
- Good understanding of cash products & derivatives.
- Good experience in development and administration.
Qualifications:
- Minimum Qualifications: Bachelor's Degree in Computer Science or any equivalent training.
- Certified Calypso application user/developer or any similar application (Murex).
- Experience: 3-5 years hands-on experience on Calypso application and related services from financial industry.
Language:
- Good communication skills both oral and written in English (Arabic is an advantage).
Thank you for applying!
An email confirmation link has been sent to your mentioned email ID, please click on the link to complete the form & activate your profile.
#J-18808-LjbffrProduct Support Analyst (Calypso Application), Sharjah
Posted 5 days ago
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Posted On: 05 Sep, 2024
Type: Permanent
Job Category: IT Product Support
Job Purpose:
The primary objective of the job is to provide L1/L2 support and assistance for Treasury (Front Office), Middle Office and Treasury & Investment Operations departments. The specialist is expected to develop customization and administer the application environment.
Key Accountabilities:
- Clarify, analyze & resolve incidents reported by the business users within defined SLA.
- Report the bugs to the product vendor and obtain immediate fixes and solution.
- Provide workaround solutions wherever possible if the permanent fix takes time.
- Patching the environments, rebase the application by installing the MR.
- Extending or customizing the application using Java as per the business requirement.
Key Skills:
- Good understanding of Calypso product and its architecture.
- Good experience in post trade processing modules like workflow, task station, settlements, accounting, Nostro management, confirmations & advices, corporate actions etc.
- Good experience in Limits & Compliance module.
- Good understanding of cash products & derivatives.
- Good experience in development and administration.
Qualifications:
- Minimum Qualifications: Bachelor's Degree in Computer Science or any equivalent training.
- Certified Calypso application user/developer or any similar application (Murex).
- Experience: 3-5 years hands-on experience on Calypso application and related services from financial industry.
Language:
- Good communication skills both oral and written in English (Arabic is an advantage).
Thank you for applying!
An email confirmation link has been sent to your mentioned email ID, please click on the link to complete the form & activate your profile.
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Business Analyst
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Shape the Future with Jadeer! We're hiring a Business Analyst on behalf of our client in the UAE!
About Our Client:
Our client, a leading IT company in the UAE, is renowned for its innovative solutions and commitment to optimizing business processes. They are seeking an experienced Business Analyst to bridge the gap between IT and business, ensuring the successful implementation of projects and business strategies.
The Role:
As a Business Analyst , you will be responsible for analyzing business needs and processes, identifying areas for improvement, and working closely with IT and stakeholders to develop effective solutions that align with organizational goals.
What You'll Do:
- Analyze and document business processes and workflows.
- Identify and prioritize business needs and opportunities for improvement.
- Collaborate with stakeholders to gather and define business requirements.
- Translate business needs into technical specifications for IT teams.
- Conduct feasibility studies, risk assessments, and impact analyses for business solutions.
- Facilitate meetings between business units and technical teams to ensure alignment.
- Monitor and evaluate the effectiveness of implemented solutions.
- Prepare and present reports, proposals, and recommendations to stakeholders.
What We're Looking For:
- A Bachelor's degree in Business Administration, Information Systems, or a related field.
- Minimum of 5 years of experience as a Business Analyst or in a similar role.
- Strong analytical, problem-solving, and decision-making skills.
- Experience with business process modeling and process improvement methodologies.
- Excellent communication and stakeholder management skills.
- Familiarity with project management and software development life cycles (SDLC).
- Certifications such as CBAP, PMP, or similar are an advantage.
What's in It for You:
- Competitive compensation package.
- Opportunity to work on transformative business projects.
- Professional development and career advancement opportunities.
- A collaborative and innovative work environment.
Business Analyst
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We are currently seeking a skilled Business Analyst with strong knowledge of import-export processes to support international trade operations for one of our key clients in the UAE. This is a great opportunity to contribute to projects focused on optimizing cross-border logistics, compliance, and documentation flow .
Key Responsibilities of Business Analyst Analyze import/export processes including customs compliance, documentation, and freight forwarding .
Gather and document business and technical requirements related to global trade operations .
Map current processes and recommend improvements to boost efficiency and ensure compliance .
Coordinate with internal development teams, service providers, and vendors during solution development.
Participate in testing and UAT phases to ensure delivery quality .
Collaborate with product owners across the project lifecycle.
Stay updated on international trade regulations, customs procedures, and Incoterms .
Bachelor's degree in business administration, Supply Chain, International Business , or related field.
3 to 5 years of experience as a Business Analyst , ideally in import-export or international logistics .
Solid knowledge of Incoterms, customs clearance, and shipping documentation .
Proficiency in data and project tools (Excel, PowerBI, SQL, Jira, Confluence).
Strong analytical, communication, and problem-solving skills .
Dicetek LLC is a leading global IT solutions provider headquartered in Dubai, UAE. With a strong presence across multiple geographies , Dicetek specializes in delivering high-quality consulting, technology, and outsourcing services . Our mission is to empower businesses through innovative IT strategies and streamlined processes . We value integrity, customer satisfaction , and continual improvement , working closely with clients to shape digital transformations that matter. Learn more about our work and culture:
Full Time
Dubai, UAE TBD #J-18808-LjbffrBusiness Analyst
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Are you an experienced Business Analyst looking for an exciting opportunity in Abu Dhabi? We are seeking a proactive problem-solver who thrives in a fast-paced environment and enjoys working with cross-functional teams to deliver impactful solutions.
Your Role :
- Work closely with stakeholders to gather and document business requirements
- Develop and optimize business process models and workflows
- Collaborate with teams to design and implement innovative solutions
- Leverage data analytics and visualization tools to provide key insights
- Lead workshops and meetings to align business goals with technical strategies
- Ensure seamless integration between business needs and technical solutions
Qualifications, Experience & Skills required :
- Bachelors degree in Business Administration, Information Systems, or related field
- 6 years of experience as a Business Analyst
- Strong analytical and problem-solving abilities
- Excellent communication and stakeholder management skills
- Business Analysis certification (CBAP, CCBA, or similar) - Essential
- Familiarity with data analytics, reporting tools, and automation technologies
If you're looking for a role where you can make an impact, work with top professionals, and contribute to exciting projects , apply today!
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