362 Application Support jobs in the United Arab Emirates

We are looking for an IT Operations Specialist with expertise in Finacle Core Banking Systems to ensure the stability and optimal performance of Finacle 11x and related applications. The role involves production support, proactive monitoring, and issue resolution while adhering to SLAs. The ideal candidate will have strong technical skills in Oracle databases and Unix / Linux environments, along with a solid understanding of ITIL processes.

Must Have Skills (Mandatory)

• Finacle Experience : Minimum 3 years of experience with Finacle 10x or higher versions.
• Database Proficiency : Strong knowledge of Oracle SQL and PL / SQL.
• Unix / Linux Skills : Hands-on experience with Unix / Linux commands.
• Application Support : Proven experience in proactive monitoring, troubleshooting, incident analysis, and root cause analysis (RCA) for application-related issues.
• SLA Adherence : Experience in ensuring production issue resolution within SLA timelines.
• Workflow Configuration : Experience in workflow maintenance and configuration.
• ITIL Knowledge : Familiarity with ITIL processes for incident, problem, and change management.

Good to Have Skills (Optional)

• Banking Domain Knowledge : Exposure to the banking industry or experience in related applications.
• Experience in Finacle 11x : Familiarity with the latest versions of Finacle for added advantage.

Qualification & Description

• Education : A degree in Computer Science, Information Technology, or related fields is preferred.
• Responsibilities :
• Ensure application stability and operational support for Finacle systems.
• Deliver service in compliance with SLAs for incidents and service requests.
• Proactively monitor and troubleshoot production systems to resolve issues promptly.
• Maintain accurate and timely resolution of production issues and perform root cause analysis for long-term fixes.
• Collaborate with managers and team members to maintain system availability and reliability.

This role requires a proactive, detail-oriented individual who can manage and support critical applications in a fast-paced environment while ensuring system stability and meeting SLA commitments.

Join to apply for the Application Support role at Dicetek LLC.

This position involves providing ongoing support for software solutions developed for the ministry, as well as first-level support for all systems at the Ministry of Justice. Additional services may be assigned as needed.

• A Bachelor's degree in Computer Science or a related field.
• 5-7 years of experience in technical support for applications.
• Ability to coordinate, organize, form work teams, and communicate effectively.
• Ability to work under pressure and within tight timelines.
• Familiarity with programming technologies such as Java and .Net.
• Excellent verbal and written communication skills in both Arabic and English.
• Employment conditions as defined by Human Resources.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

This job posting appears to be active, with no indication of expiration.

This position involves working as the primary point of contact for end-users, troubleshooting user-reported issues and ensuring the smooth operation of software applications.

1. Troubleshoot application-related issues including functionality, performance, and access problems.
2. Provide step-by-step guidance to users to resolve issues effectively.
3. Escalate complex issues to L2 or L3 support teams with detailed documentation and analysis.
4. Monitor application performance and identify potential issues proactively.
5. Document solutions for common issues to improve support efficiency and reduce resolution times.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5 years of experience in technical support, application support, or a similar role.

• Basic understanding of software applications, databases, and operating systems.
• Proficiency in troubleshooting tools and techniques.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.

• Incident resolution time and adherence to SLAs.
• User satisfaction ratings and feedback.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Outsourcing and Offshoring Consulting

We are looking for an IT Operations Specialist with expertise in Finacle Core Banking Systems to ensure the stability and optimal performance of Finacle 11x and related applications. The role involves production support, proactive monitoring, and issue resolution while adhering to SLAs. The ideal candidate will have strong technical skills in Oracle databases and Unix / Linux environments, along with a solid understanding of ITIL processes.

Must Have Skills (Mandatory)

• Finacle Experience : Minimum 3 years of experience with Finacle 10x or higher versions.
• Database Proficiency : Strong knowledge of Oracle SQL and PL / SQL.
• Unix / Linux Skills : Hands-on experience with Unix / Linux commands.
• Application Support : Proven experience in proactive monitoring, troubleshooting, incident analysis, and root cause analysis (RCA) for application-related issues.
• SLA Adherence : Experience in ensuring production issue resolution within SLA timelines.
• Workflow Configuration : Experience in workflow maintenance and configuration.
• ITIL Knowledge : Familiarity with ITIL processes for incident, problem, and change management.

Good to Have Skills (Optional)

• Banking Domain Knowledge : Exposure to the banking industry or experience in related applications.
• Experience in Finacle 11x : Familiarity with the latest versions of Finacle for added advantage.

Qualification & Description

• Education : A degree in Computer Science, Information Technology, or related fields is preferred.
• Responsibilities :
• Ensure application stability and operational support for Finacle systems.
• Deliver service in compliance with SLAs for incidents and service requests.
• Proactively monitor and troubleshoot production systems to resolve issues promptly.
• Maintain accurate and timely resolution of production issues and perform root cause analysis for long-term fixes.
• Collaborate with managers and team members to maintain system availability and reliability.

This role requires a proactive, detail-oriented individual who can manage and support critical applications in a fast-paced environment while ensuring system stability and meeting SLA commitments.

Join us to apply for the Application Support Specialist - Data Application role at Dicetek LLC.

Requirements:

• 5+ years of experience in a relevant technical position within large organizations.
• Banking background is preferred.

Responsibilities include:

• Application production support within the ITIL framework.
• Application troubleshooting, configuration, and maintenance.
• Application performance tuning and optimization.
• Resolving tickets with quality and within SLA.
• Proactive monitoring and incident analysis.
• Workflow maintenance and configuration.
• Reporting tools expertise: MS Power BI, SSRS, Tableau, QlikView.
• Debugging report and dashboard issues.
• Knowledge of relational and non-relational databases: Sybase IQ, Oracle, MSSQL, SAP HANA, PostgreSQL, Hive.
• Proficiency in Hive queries.
• Experience with Windows and Unix commands.
• Knowledge of ETL tools like Informatica Power Center / BDM is a plus.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Note: This job posting appears to be active, but verify the latest status before applying.

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The Assistant Manager, Core Banking Application Support is responsible for overseeing the end-to-end management of critical banking systems that power both retail and corporate banking operations. This role ensures the efficiency, reliability, and regulatory compliance of core platforms, with a strong focus on systems developed by Finastra. The position requires cross-functional coordination with internal teams and external vendors to align technology performance with the broader objectives of the organization.

Key Responsibilities:

• Ensure optimal performance and high availability of core banking platforms, including systems such as Finastra Equation and TI+.
• Take ownership of incident resolution, leading root cause investigations and implementing preventative measures.
• Manage change requests, system enhancements, and version upgrades in a controlled and documented manner.
• Maintain governance frameworks and ensure technical and operational documentation is regularly updated.
• Serve as a key point of contact for vendors, particularly Finastra, and coordinate across departments to resolve issues and deliver improvements.
• Identify and implement automation opportunities to streamline operational support.
• Contribute to the institution's risk management and disaster recovery strategies by supporting resilience planning.

Candidate Profile:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 8 to 10 years of hands-on experience supporting and managing core banking systems, with significant exposure to Finastra platforms such as Equation and TI+.
• Solid understanding of banking workflows, regulatory compliance, and enterprise system integration.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Banking and Financial Services

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Global Village, Dubai, United Arab Emirates 1 week ago

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Join us to apply for the Application Support Specialist - Moody's application role at Dicetek LLC.

• Functional experience in the financial domain
• Understanding of Moody's architecture
• Knowledge of Moody's Applications (FTP / BASEL / IFRS9 / LCR / ALM)
• Hands-on experience with application execution and data patching
• Knowledge of Unix / Linux
• Good understanding of configurations in Moody's Applications
• Willingness to work extended hours during critical incidents & schedule weekend deployments
• Ability to acknowledge and act on command center calls (24x7)
• Understanding of ALM applications lifecycle in banks
• Knowledge of BMC Remedy, JIRA, Confluence

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Dicetek LLC by 2x.

Location: Dubai, United Arab Emirates

Posted: 1 year ago

Minimum Requirements:

1. 5+ years of experience at a relevant Technical position in large organizations
2. Banking background
3. Experience in Application production support within the ITIL Framework
4. Excellent knowledge and hands-on experience in:
1. Application troubleshooting, configuration, and maintenance
2. Application performance tuning and optimization
3. Resolution of tickets with quality and within SLA
4. Proactive monitoring and incidents analysis
5. Workflow maintenance and configuration
5. Hands-on knowledge of Informatica BDM and Power Center for troubleshooting production issues
6. Hands-on knowledge of Hadoop components for troubleshooting production issues – viz OOZIE, Ambari, Scoop scripting, HDFS commands
7. Proficient in writing advanced Hive queries
8. Knowledge of relational and non-relational databases (Sybase IQ, Oracle, MSSQL, MongoDB, Hive, PostgreSQL)
9. Hands-on experience in Unix Command

Job Title: Application Support Professional

Are you a skilled professional seeking a challenging role in application support? We are currently looking for an experienced candidate to fill this exciting opportunity.

The ideal candidate will have a strong background in troubleshooting and resolving technical issues, particularly in front-end channels such as mobile apps and dealer portals. You will be responsible for collaborating with senior teams to resolve Level 2 issues, managing production deployments, conducting regular health checks, and tracking incidents to resolution.

Key Skills and Qualifications:

• Extensive experience in L2 application support in enterprise or telecom settings
• Proficiency in front-end applications, especially mobile and web
• Knowledge of deployment processes on OCP, VMs, and modern infrastructure tools
• Familiarity with ITIL practices like incident and change management
• Exposure to CI/CD tools and cloud platforms

What We Offer:

A dynamic work environment that encourages innovation and growth

Opportunities for career advancement and professional development

Competitive compensation package

How to Apply:

Please submit your CV to seize this exciting opportunity.