445 Apprenticeships & Trainee jobs in the United Arab Emirates

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
**Engineering Intern (UAE National)**
**Dubai, UAE**
Parsons offers an internship program and are seeking highly motivated **students specialized in Civil, Mechanical, Electrical, Architectural** engineering focused on all areas across the Infrastructure and Transportation sectors to join our internship program.
Our interns are gaining hands-on experience, expanding their knowledge, and growing their network during their time with as us, as well as receiving access to events for their professional development and curated mentorship. As part of our internship program, interns aren't just here to learn what we do - they're here to contribute to our culture, elevate their careers, and imagine next with us. With providing an exceptional experience for our interns. The program consists of multi subjects and will be conducted for the period of eight weeks this summer.
**What You'll Be Doing:**
+ As an intern at Parsons, our goal is to engage you in real world experiences that give you the chance to apply your educational skills. You will get to work directly and hands-on with our customers and team members on various projects.
+ Our interns get the chance to learn through employee panels, mentorship opportunities, and professional development-focused events. Through these events you'll get to explore your career aspirations and have the chance to imagine what could be next.
+ As an intern, we want you to have the opportunity to connect and grow your network. This will include events and connection points with your fellow interns, leadership members, and other Parsons professionals.
**What Required Skills You'll Bring:**
+ Must be currently enrolled in a college/university program and in pursuit of a degree in engineering.
+ Must be with Engineering academic background with strong academic record and coursework relevant to the internship position.
+ Must be a UAE National.
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
**Engineering Intern (UAE National)**
**Abu Dhabi, UAE**
Parsons offers an internship program and are seeking highly motivated **students specialized in Civil, Mechanical, Electrical, Architectural** engineering focused on all areas across the Infrastructure and Transportation sectors to join our internship program.
Our interns are gaining hands-on experience, expanding their knowledge, and growing their network during their time with as us, as well as receiving access to events for their professional development and curated mentorship. As part of our internship program, interns aren't just here to learn what we do - they're here to contribute to our culture, elevate their careers, and imagine next with us. With providing an exceptional experience for our interns. The program consists of multi subjects and will be conducted for the period of eight weeks this summer.
**What You'll Be Doing:**
+ As an intern at Parsons, our goal is to engage you in real world experiences that give you the chance to apply your educational skills. You will get to work directly and hands-on with our customers and team members on various projects.
+ Our interns get the chance to learn through employee panels, mentorship opportunities, and professional development-focused events. Through these events you'll get to explore your career aspirations and have the chance to imagine what could be next.
+ As an intern, we want you to have the opportunity to connect and grow your network. This will include events and connection points with your fellow interns, leadership members, and other Parsons professionals.
**What Required Skills You'll Bring:**
+ Must be currently enrolled in a college/university program and in pursuit of a degree in engineering.
+ Must be with Engineering academic background with strong academic record and coursework relevant to the internship position.
+ Must be a UAE National.
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

A Culinary Operational Intern is responsible for supporting the kitchen team in preparing, presenting, and maintaining high-quality food standards across various culinary areas during the placement. The role contributes to delivering an excellent guest and member dining experience while assisting with culinary operations and ensuring compliance with hygiene and safety standards.
**What will I be doing?**
A Culinary Operational Intern is responsible for supporting the kitchen team in preparing, presenting, and maintaining high-quality food standards across various culinary areas during the placement. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Assist chefs in food preparation, cooking, and plating, consistently demonstrating high levels of quality and presentation
+ Support with mise en place and daily kitchen operations
+ Prepare setups for stations, banquets, and service requirements
+ Follow proper food handling, hygiene, and sanitation procedures
+ Assist in stock rotation, labeling, and storage in compliance with food safety standards
+ Maintain kitchen cleanliness and organization in all assigned areas
+ Ensure compliance with brand culinary standards and recipes
+ Comply with hotel security, fire regulations, and all health and safety legislation
+ Be environmentally aware and practice waste reduction and sustainability measures in the kitchen
+ Assist other kitchen sections wherever necessary and maintain good working relationships with the team
**What are we looking for?**
A Culinary Operational Intern serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude
+ Good communication skills
+ Commitment to delivering high levels of customer service
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work on your own or in teams
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Culinary Operational Intern - Waldorf Astoria Ras Al Khaimah_
**Location:** _null_
**Requisition ID:** _HOT0BVLZ_
**EOE/AA/Disabled/Veterans**

A Waiter/Waitress at UMI (Japanese Restaurant) is responsible for providing Guests with food and drink as requested in an efficient manner and according to proper procedure and bar regulations.
**What will I be doing?**
As a Waiter/Waitress at UMI (Japanese Restaurant), you will be responsible for providing Guests with food and drink as requested in an efficient manner and according to proper procedure and bar regulations. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Ensure all tables receive their food and drink as requested
+ Maintain the cleanliness of all equipment used during shifts
+ Maintain cleanliness of the restaurant and stores to Health, Safety and Hygiene standards at all times
+ Show complete awareness of all the food and drink menus and readiness to explain and recommend food and drink contents
+ Comply with Company Health and Safety, and Fire Regulations and procedures
+ Adhere to the Company disciplinary policy when necessary
+ Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
+ Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
+ Meet or exceed the monthly drink profit margin target
**What are we looking for?**
A Waiter/Waitress at UMI (Japanese Restaurant) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A warm personality, attentive and smartly presentable
+ Ability to listen and respond to demanding Guest needs
+ Excellent interpersonal and communication skills
+ Accountable and resilient
+ Committed to delivering high levels of customer service
+ Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Prior experience in a similar position, especially within fine dining Japanese Restaurant.
+ Passion for delivering exceptional levels of guest service **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Bars and Restaurants_
**Title:** _Waiter/Waitress - Camelia - Waldorf Astoria Ras Al Khaimah_
**Location:** _null_
**Requisition ID:** _HOT0BS48_
**EOE/AA/Disabled/Veterans**

A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Completed high school certificate or equivalent
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Agent - Waldorf Astoria Ras Al Khaimah_
**Location:** _null_
**Requisition ID:** _HOT0BSPY_
**EOE/AA/Disabled/Veterans**

We're always looking for new ways to raise the bar. So we're searching for a Sales Manager - MICE with a track record of driving sales and smashing targets to help us fill our rooms, meeting suites and banquet halls.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
+ Develop and implement sales strategies to drive revenue from the MICE segment in alignment with the hotel's overall business goals.
+ Identify and acquire new MICE clients through prospecting, networking, and partnerships with event planners, corporates, and industry stakeholders.
+ Maintain and grow relationships with existing clients, fostering loyalty and repeat business.
+ Prepare detailed proposals, quotes, and contracts, ensuring competitive pricing and adherence to brand standards.
+ Achieve or exceed sales targets and KPIs related to MICE revenue.
+ Serve as the primary point of contact for MICE clients, providing expert guidance and tailored solutions to meet their event requirements.
+ Conduct property tours and showcase the hotel's meeting and event facilities, guest accommodations, and unique offerings to potential clients.
+ Address client inquiries promptly and professionally, ensuring a high level of satisfaction throughout the sales process.
+ Collaborate with the Events, Banquet, and Operations teams to ensure the seamless planning and execution of MICE events.
+ Provide detailed briefs to operational departments, including event schedules, room setups, catering requirements, and AV needs.
+ Attend pre-event meetings with clients to confirm details and offer solutions for any last-minute changes or challenges.
+ Be present during major events to ensure smooth execution and to address any client concerns on-site.
+ Monitor market trends, competitor activities, and client preferences to identify opportunities and adapt strategies for the MICE segment.
+ Maintain an updated database of leads and clients using the hotel's sales management system (e.g., Opera or Delphi).
+ Prepare regular reports on sales performance, pipeline activity, and market insights for the Director of Sales & Marketing.
+ Work closely with the Sales, Marketing, and Revenue teams to ensure consistent messaging and maximize revenue opportunities.
+ Represent the hotel at industry trade shows, networking events, and sales missions to promote the property and build relationships with key stakeholders.
+ Act as a brand ambassador for InterContinental Ras Al Khaimah Mina, upholding the highest standards of professionalism and excellence.
+ Uphold the InterContinental brand promise by delivering personalized, high-touch service to clients and event attendees.
+ Ensure all MICE activities reflect the hotel's commitment to luxury, excellence, and attention to detail.
What We need from you:
+ Bachelor's degree in Hospitality, Business Administration, or a related field.
+ Minimum 3-5 years of experience in MICE sales or a similar role within the luxury hotel industry.
+ Proven track record of achieving sales targets and developing successful client relationships.
+ Strong knowledge of MICE industry trends, event planning, and luxury hotel operations.
+ Proficiency in sales management systems (e.g., Opera, Delphi) and Microsoft Office Suite.
+ Excellent communication, negotiation, and presentation skills.
+ Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
+ Positive attitude, high level of professionalism, and a client-focused mindset.
+ Fluency in English is required; additional languages are a plus.
+ Willingness to travel for client meetings, trade shows, and networking events.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

We are a people powered business. So, we're looking for a Learning & Quality Manager who recognises that culture is key - with the drive to create an enabling and empowering environment that brings the best out of our team. And delivers truly memorable experiences to our guests as a result.
A little taste of your day-to-day:
Every day is different at IHG, but you'll mostly be:
+ Manage the day-to-day activities of the Learning function, ensuring proper documentation and compliance of mandatory trainings and assessments.
+ Conduct the IHG technical training and development workshops to all job bands.
+ Train departmental trainers and supervisors in techniques and skills for training.
+ Conduct Training Needs Analysis for the Hotel and utilize IHG training programs.
+ Evaluate departmental trainers' performance and effectiveness of training programs.
+ Plan monthly Department trainer meetings to review the operational department training needs analysis, the training plan for the upcoming month and targets to achieve.
+ Liaise with schools and universities regarding placements of internship students.
+ Monitor cross training progress and suggest for internal application for suitable internal vacancies.
+ Plan and implement product knowledge assessment to maintain a high level of product knowledge throughout the property.
+ Create a Talent pool of High Potentials from the Annual Performance Appraisals.
+ Support Leadership team in reviewing and analyze hotel guest feedback through various platforms on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
+ Participate in the daily operations meeting and share relevant data & hotel performance trends.
+ Support operation team in facilitating monthly and quarterly, Quality/Guest Experience/Tactical Solve meetings and action planning sessions.
+ Develop and conduct service quality and brand standards audits with department head stakeholders.
+ Support department heads in the annual quality evaluation audit and takes necessary actions post quality evaluation audit and guest experience evaluation.
+ Promote service excellence initiatives across the hotel and identify training gaps to enhance the guest experience.
+ Assist operations team on initiatives that drive guest satisfaction and business performance in key areas.
+ Lead the implementation of IHG new quality tools and initiatives.
+ Facilitate branded training focused on elevating the delivery of luxury service and the unique brand experience.
+ Educate colleagues on the brand standards and ensure departmental training related to standards are taking place.
+ Own on-going sustainment activities to foster branded service culture and delivery.
+ Collaborate with brand team and corporate L&D teams to enhance the brand program for effective delivery on-property.
+ Ensure compliance with new or updated brand standards on a bi-annual basis.
What We need from you:
+ Proven experience as a Learning & Quality Manager, or in a similar role, ideally within the hospitality industry.
+ Strong knowledge of training development, quality management, and performance evaluation.
+ Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team.
+ Ability to work independently, manage multiple priorities, and meet deadlines.
+ Strong analytical skills and the ability to assess training needs and quality metrics.
+ A passion for hospitality and a commitment to guest satisfaction.
+ Relevant certifications or qualifications in Learning & Development or Quality Management would be a plus.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

We're searching for a Lifeguard with unwavering focus and a passion for safety, ensuring every guest can relax with confidence.
As a **Lifeguard** , you will monitor the pool and beach areas, ensure all safety regulations are followed, and respond promptly to any emergencies. You'll also assist in maintaining the cleanliness and readiness of all recreational areas, providing excellent service and a safe environment for guests.
A little taste of your day-to-day:
Every day is different, but you'll mostly do:
+ Supervise all activities in the pool, beach, and surrounding areas to ensure guest safety.
+ Enforce safety rules and guidelines while maintaining a courteous and professional demeanor.
+ Respond swiftly to emergencies and provide first aid or CPR when required.
+ Ensure pool and beach equipment, signage, and safety gear are in good condition.
+ Monitor water quality and report any maintenance issues to engineering.
+ Assist in setting up sun loungers, towels, and amenities for guests.
+ Maintain cleanliness and hygiene of poolside and beach areas.
+ Provide exceptional guest service and support recreational activities as needed.
What we need from you:
+ Valid Lifeguard certification (recognized by UAE authorities or internationally).
+ First Aid and CPR certification required.
+ Previous lifeguard experience in a hotel, resort, or beach club preferred.
+ Strong swimming skills and physical fitness.
+ Alert, attentive, and able to remain calm in emergency situations.
+ Friendly, service-oriented attitude with good communication skills.
+ Flexible to work in shifts, including weekends and public holidays.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We're searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
● Keeping close contact with guests for feedback, complaints and compliments - and following it up
● Managing, recording and resolving guest or customer complaints promptly
● Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office
What We need from you:
● Excellent verbal and written communication skills
● Ability to deal with difficult interactions and work under pressure
● Managerial experience working in a customer service function
● Flexibility to respond to a variety of different work situations
● A passion for delivering an exceptional level of guest service
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.