What Jobs are available for Assurance Specialist in the United Arab Emirates?

**Job Overview:**
The Senior QHSES Assurance Specialist uses best practices and knowledge of internal or external issues to improve the QHSES Assurance discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the QHSES Assurance discipline. They solve complex problems and use discipline-specific knowledge to improve their products or services. The Senior QHSES Assurance Specialist impacts a range of customer, operational, project, or service activities with the QHSES Assurance team and other related teams and ensures that they work within the appropriate guidelines and policies.
**Key Tasks and Responsibilities:**
+ Support the development and establishment of the new management system
+ Partner with Functional Process Subject Matter Experts to drive major Quality Systems initiatives
+ Identify and work with Quality Directors to resolve complex issues that have implications beyond the functional area
+ QC system attribute for the documents to ensure quality reporting from the system
+ Assist Functional Process Subject Matter Experts in the withdrawal of legacy practices from existing systems
+ Administer training for new team members
+ Participate in the design, implementation, and enforcement of company document templates for the development or revision of all documents
+ Interface with Functional Process Subject Matter Experts and advice on best practices for the creation of documents and organization within the management system
+ Report and status progress as required by the execution plan and requested by Management
+ Demonstrate solid and consistent communication within and across functions, with the ability to persuade staff to change their way of working to incorporate quality management methods
+ Plan, develop, organize, write, and edit engineering and company procedures and other related documents
+ Analyze the documents to maintain the continuity of the style of content
+ Suggest modifications to documents to make them easier to understand
+ Manage updates and revisions to technical literature
+ Perform quality check of documents with an emphasis on sentence structure, grammar, and spelling
+ Prepare and review procedures and work instructions
+ Provide project bids support related to quality upon request
+ Perform audits (internal and external) as per plan monthly & report timely results /reports
+ Oversee the KPI, QI, and Performance Quality process, trend analysis, and initiate ground-level documentation and understanding for benchmarking and lessons learned within the operating units Analyze trends and measured data to assist in setting targets, future planning, and establishing action plans for improvement and effective follow-up to verify compliance
+ Lead and perform RCA for quality-related issues
**Essential Qualifications and Education:**
+ Bachelor's Degree in a relevant field of study
+ 8+ years of relative industry experience related to EPC construction or fabrication
+ Ability to work as a team member as well as act as a team leader
+ Ability to understand and positively respond to organizational demands in a continuously changing business environment
+ Demonstrate strong decision-making skills
+ Strong analytical and organizational skills for evaluating trending data
+ Must have strong interpersonal skills to work with other departments in a tactful and effective manner
+ Communication and presentation skills, both written and spoken
+ Computer literate in Microsoft programs: Word, Visio, PowerPoint, and Excel
+ Strong attention to detail
+ Skilled at prioritization and multi-tasking
+ Able to write in explanatory and procedural styles for multiple audiences
+ Document Management is a plus
+ Competent in dealing with a variety of variables in situations where only limited standardization may exist
+ Possesses a strong understanding of Lean/Continuous Improvement concepts, principles, and practice
+ ISO9001, AS9100, AS9110, or other globally recognized Quality Management Systems Internal Auditor training preferred
+ Translate concepts and information into simplified written and visual instruction or training material. Uses stakeholder feedback to modify and improve solutions
+ Strong ability to communicate at all levels within the organization and the ability to summarize and explain complex technical situations
#LI-JG2
Our ingenuity fuels daily life. Together, we've forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
McDermott is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, genetic information, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

**Job Overview:**
The QHSES Assurance Specialist applies their conceptual QHSES Assurance knowledge with moderate guidance and direction from colleagues and leadership. They are responsible for solving a range of straightforward QHSES Assurance problems. They will be responsible for analyzing possible solutions using standard procedures and building knowledge of the company, processes, and customers. The QHSES Assurance Specialist understands key business drivers and applies this knowledge to solve problems in straightforward situations by analyzing possible solutions using technical experience, judgment, and precedents.
**Key Tasks and Responsibilities:**
+ Perform audits as per plan monthly & report timely results/reports
+ Update established procedures & assist in preparing new procedures on a timely basis
+ Assist in developing statistical tools and analysis to monitor KPls/Qls & other measurements
+ Maintain and publish of agreed KPI, QI, and COQ of key functions of the fabrication yard and projects & management report on a monthly and quarterly basis in soft and hard copies
+ Prepare and review procedures and work instructions
+ Collaborate with internal stakeholders to review audit results and findings as needed to ensure effective root cause analysis of processing problems or challenges
+ Facilitate and lead project teams of specialists, process owners, or other staff as necessary to ensure the completion of process improvement implementation
+ Use an analytical and logical approach to troubleshoot deficiencies and resolve issues through the effective use of basic problem-solving techniques, Lean tools and principles, coaching and communication with process owners, and corrective actions
+ Define best practices and facilitate a culture of process discipline and standardization
+ Coach and mentor process owners as needed to ensure their understanding and effective use of trend analysis and data-drove decision-making
+ Provide process analysis, ensuring quality standards are met and proposing quality improvements
+ Ensure sustainability of process improvements and corrective actions through 30/60/90-day verification audits before corrective action final closure
+ Collaborate with w/applicable functional leadership to monitor and measure/validate (new/adjusted) process outputs as needed
+ Assist in maintaining New Management Systems by facilitating reviews and revising policies/procedures
+ Present New Management System results to various site/business leadership team members as needed
+ Represent the Quality department on special projects as assigned
+ Perform quality assurance review of all management system documents within specified review cycle periods and by governance procedures
+ Expedite documents throughout review cycles and publish upon final approval
+ Coordinate the repository for all documents being transmitted by functional users for review
+ QC system attributes for the documents to ensure quality reporting from the system
+ Perform all void, supersedes, and deletions of documents in the EDMS
+ Administer EDMS training to new team members as well as assign user rights once training is completed
+ Participate in the design, implementation, and enforcement of company document templates for the development or revision of all documents
+ Interface with functional team members and advise on best practices for the creation of documents and organization within the EDMS management system
+ Report MS updates of activity bi-weekly and monthly to the company intranet
+ Format integration documents, circulate for approval, and integrate into both management systems for incorporation, companywide
**Essential Qualifications and Education:**
+ Bachelor's degree in engineering preferred, or relevant field of study
+ 5 + relative industry experience related to EPC construction or fabrication
+ Must possess excellent analytical and problem-solving skills
+ Demonstrate attention to detail
+ Must be computer literate and efficient in the use of Microsoft Office software, including Word, Excel, PowerPoint, Visio, and other everyday business operating system environments
+ Able to synthesize complex or diverse information, complex data, specifications, and other technical documentation Use intuition and experience to complement data Design workflows and procedures
+ Possesses the ability to generate creative solutions
+ Translate concepts and information into simplified written and visual instruction or training material Uses stakeholder feedback to modify and improve solutions
+ Strong ability to communicate at all levels within the organization and the ability to summarize and explain complex technical situations
+ Competent in dealing with a variety of variables in situations where only limited standardization may exist
+ Possesses a strong understanding of Lean/Continuous Improvement concepts, principles, and practice
+ Possess ISO Auditor 9001, 14001, 45001, other globally recognized Quality Management Systems, Internal Auditor training
+ Ability to work as a team member as well as act as a team leader
+ Broad experience with various Management Systems and software
+ Excellent communication skills, both written and spoken
+ Deliver positive key performance indicators monthly where those statistics relate to job productivity
#LI-JG2
Our ingenuity fuels daily life. Together, we've forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
McDermott is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, genetic information, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Overview

Chemical Treatment and Flow Assurance Specialist – Abu Dhabi

Technical – Provision of Chemical Treatment & Flow Assurance Engineering, Consultancy and Auditing Services (Client Based)

Responsibilities

• Assessment of risk of oilfield scale and corrosion problems, separation and produced water handling and mitigation through chemical treatment.
• Management of existing production chemicals applications by providing cost effective solutions to control corrosion, reduce deposition, save energy, treat produced water for reuse or disposal specifications, maintain Water Injection Quality, curtail downtime, increase productivity and optimize system performance.
• The scope includes provision of consultancy services for review of reservoir modelling studies to develop new well treatment technologies associated with corrosion management and flow assurance.
• Process chemical solutions for scale, Asphaltene, hydrates and water injection system quality control including biological control.
• Root cause analysis (RCA) studies and detailed investigation of failures of equipment and systems associated with corrosion and/or chemical management.
• Flow assurance modelling and corrosion risk assessment of multi-phase well fluid, crude oil, wet gas and condensate pipelines.
• Review and analysis of flow assurance modelling data pertaining to wells, pipelines, piping, etc. to improve field and system productivity.
• Study the performance of regular intervention activities to improve flow assurance, such as frequent pigging and injection of chemical inhibitors or drag-reducing agents.
• Establish Chemical Selection requirement and acquire proper treatment criteria and relevant analysis required for downhole and surface facilities.
• Provide advice on corrective actions for any problem related to chemical treatment programs and assist where necessary in internal/external quality audit.
• Establish objectives, parameters and methods for chemical treatment programs and chemical performance follow-up requirements.
• Provides expert advice on proper handling and usage of flow assurance chemicals for surface facilities.
• Provides expertise in the identification of corrosion, DRA, scale & Asphaltene problems and subsequently in the designing & preparation of chemical treatment programs.
• Provides expert advice on ‘Scope of Work’ for chemical selection process and testing criteria, includes efficiency, compatibility and core-flood experiments.
• Participate in special studies per management directives on any specific or multidimensional issues related to production chemistry to diagnose the problem and recommend appropriate & effective solution.

Knowledge / Experience (Skills)

• Knowledgeable and have experience with reputed oil & gas operators worldwide in all aspects of corrosion engineering and management, particularly chemicals selection, chemicals management and flow assurance related services.
• Demonstrate a sound background and hands on experience in topside and downhole oil field corrosion, chemicals selection, chemicals management and flow assurance.
• Good communication skills in English, verbal and written.

Qualifications

• Minimum 15 years of industry experience, out of which 5 years as a consultant or specialist engineer in the relevant discipline and service category.
• Bachelor’s degree qualification in Engineering in the relevant discipline
• NACE Corrosion Specialist Certification OR NACE Specialist Certification in Specific Specialization Area* OR other equivalent internationally recognized certification from a professional institution or society for corrosion engineers, in the specific discipline and service category. Professional membership with an engineering institute (NACE or MICorr)
• Specialist Engineer should have contributed to oil and gas industry consultancy projects as a discipline specialist or consultant, authored or made significant contributions to reports of similar services and/or published research or industry related studies in the relevant discipline and service category in reputed international journals.

If interested to apply, please click the link below

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Quality Assurance Analyst At Faham Group, we're seeking an experienced Quality Assurance Analyst to join our team. This dual-focused role will be responsible for developing and delivering high-quality training programs while also conducting thorough operational auditing to ensure continuous improvement across our organization. Key Responsibilities Needs Assessment & Strategic Planning
Conduct comprehensive assessments to identify training gaps across departments
Partner with managers to pinpoint critical skill deficiencies and competency development needs
Align training initiatives with organizational objectives and growth strategies
Program Development & Content Creation
Design and develop engaging training materials specifically for White Collar staff
Tailor content to address the unique requirements of various roles and organizational levels
Maintain up-to-date training resources that reflect company standards and best practices
Training Delivery & Facilitation
Facilitate dynamic training sessions using diverse instructional methods including presentations, simulations, and interactive activities
Lead both in-person and virtual training effectively to accommodate different learning environments
Create positive learning experiences that maximize participation and knowledge retention
Product Knowledge Training
Design and implement comprehensive product knowledge training for newly hired white collar employees
Ensure staff understand product features, benefits, and applications
Evaluation & Continuous Improvement
Implement measurement systems to assess training effectiveness through various metrics
Collect and analyze participant feedback to refine content and delivery approaches
Maintain detailed documentation of all training activities and outcomes
Auditing & Quality Assurance
Field Audits & Compliance Verification
Conduct regular site visits to evaluate adherence to safety standards, quality protocols, and operational procedures
Identify and document deviations from established processes and standards
Perform customer verification calls to gather comprehensive feedback on all service touchpoints
Review customer service call recordings to identify service enhancement opportunities
Discrepancy Management
Thoroughly investigate reported issues and meticulously document findings in the violation/discrepancy tracking system
Apply root cause analysis techniques to identify underlying issues
Process Improvement
Provide leadership with actionable recommendations based on audit findings
Collaborate across departments to implement improvement initiatives
Utilize audit insights to enhance training materials and methodologies
Reporting & Analytics
Performance Reporting
Generate comprehensive training effectiveness reports and ROI analyses
Prepare detailed monthly audit reports highlighting key findings and improvement areas
Compile and present violation/discrepancy tracker data with actionable insights
Develop visual dashboards to track key performance indicators

Qualifications & Experience
Minimum 3 years of experience in training, development, and auditing roles
Strong knowledge of coaching models, facilitation techniques, and leadership development
Understanding of process improvement methodologies (Six Sigma, Lean, etc.)
Professional certification in L&D or Auditing (CPTD, SHRM-CP, CIA, Six Sigma)
Familiarity with operational environments similar to ours
Proficiency in creating engaging training programs and materials
Advanced skills in MS Office suite and training technology platforms
Demonstrated experience delivering face-to-face and virtual sessions to diverse audiences
Expertise in documenting workflows, SOPs, and identifying inefficiencies
Experience conducting internal audits, compliance checks, and risk assessments
Skilled in root cause analysis techniques (5 Whys, Fishbone Diagrams, etc.)
Strong analytical abilities and technical report-writing skills
Excellent communication skills with the ability to engage cross-functional teams
Meticulous attention to detail and high standards for documentation accuracy
Proactive approach to identifying process and performance improvement opportunities
Demonstrated ability to manage multiple priorities and meet deadlines #J-18808-Ljbffr

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We are an Emirati company focused on creating a balanced, expert workforce, specialising in aviation services, for the UAE. Come join us today!

Overview

The Quality Assurance Officer (QAO) will support and execute the Quality Assurance strategy within the aviation maintenance site as directed by the GAL QA Manager and/or Aviation Directorate in accordance with AFAD Technical Affairs Directorate regulations to ensure contractual requirements are being maintained. The QAO will also capture the defined aviation QA Key Performance Indicator(s) (KPI’s) data and report this information to the relevant maintenance program management team and the QA Manager to monitor the overall health of the aviation maintenance program.

Responsibilities

1. Responsible for supporting the aviation maintenance site auditing scheduled as defined in the GAL maintenance contract.
2. Assist the QA Manager in meeting and ensuring compliance to the documented quality management system auditing requirements and its processes.
3. Assist in the development of the relevant quality assurance KPI(s) to measure and monitor the aviation maintenance programs performance.
4. Carry out compliance audits for both GAL as required at both headquarters and/or the maintenance sites and performs root cause analysis as required for corrective actions and support maintenance in continual improvement of the overall quality management system.
5. Performs statistical analysis, data analysis and monthly reporting to the management team.
6. Oversees and monitors the development and implementation of the continual improvement program in collaboration with the management team.
7. Recommends changes to the documented quality management system based on experience and data analysis through monthly information.
8. Maintains a professional standard and practices in all aspects of the quality program and its services and be familiar with military organizations, regulations, procedures and their chain of command.
9. Maintains familiarization and ability to comprehend and understand various engineering specifications, original equipment manufacturer (OEM) drawings and/or repair specifications of aircraft related components and/or parts.
10. Must be able to travel between maintenance sites and headquarters.

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Reporting Relationship : Director of the Office of Institutional Effectiveness (OIE)

Expected Starting Date: For immediate hire

Job Status: Full-time

Application Deadline: The position is open until filled

About Us

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah.Read more .

About the Position

This position reports to the Director of the Office of Institutional Effectiveness (OIE). The objective of the Academic Quality Assurance Officer is to support OIE’s efforts in all related business and operational functions to ensure quality assurance and monitor performance at GSU. The Quality Assurance Officer will assist in monitoring progress in matters related to quality assurance and enhancement of GSU’s progress in areas of teaching, research, and knowledge production, with the objective to facilitate the best learning environment for faculty and graduate students, and most importantly to ensure that the institute achieves the highest ranking possible within the global educational ranking systems. The overall charge is to provide support through the development of a mechanism for collecting data on the institute’s progress. One of the main objectives of the office is to enhance the institute’s ranking according to the international standards of research and teaching institutions. Through OIE and GSU processes, the QA and enhancement officer works to establish and conduct ongoing evaluations through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards. The goal is to demonstrate to all stakeholders the high quality of teaching, learning, research, and publishing output of its faculty and graduate students, and to make sure they meet the standards and expectations according to the best practices in global peer institutions. This will be achieved by developing risk-based institutional and subject-for-review processes.

The prospective candidate for the position should have background and long-term experience and understanding of the Academic Quality framework, including enhancement and assurance (QE&A) mechanisms; and a commitment to promoting and developing the consistency of the institute’s engagement with quality processes to enhance the student learning experience and faculty research output.

Key Responsibilities

• To work on issues related to national regulation and assessment of teaching quality, student progress, and graduates’ future employment
• To coordinate external reviews of academic quality and standards as assigned
• To assist in the design and implementation of a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes
• To ensure that the institute meets the expectations for the UAE-CAA Higher Education
• To manage the periodic review of the academic quality and standards
• To manage the approval processes for new academic developments as assigned
• Provide academic data analysis: report grades, exam results, and attendance
• Develops accurate information and reports for OIE to provide the Office of the Chancellor and assist in maintaining standards of performance of the institute including underachieving students
• Assist with strategic planning and monitoring of performance management in sync with CAA requirements as assigned
• To work on accreditation compliance reporting and timelines
• To work on a periodical benchmarking exercise to compare GSU to similar local, regional and international peer institutions by collecting relevant external data for purposes of benchmarking different academic and administrative functions and processes
• To prepare, review and work on submission of accreditation reports and requirements to the CAA and other accreditation bodies.
• To collaborate effectively with the Student Administration team, Academic Registration Office, and with Departments and their administrators
• Perform all other functions as assigned by the Director of OIE

Required Education

• Master’s degree in a relevant field

Required Work Experience

• Requires a minimum of 5 years of relevant experience in academic affairs, preferably, within a higher education institution
• Previous experience in data management capacity within higher education
• Experience in managing and developing data systems
• Experience in producing accurate data for reporting and assessment
• Experience in university ranking systems
• Creating and maintaining data capture and data entry templates
• Strong organizational skills, coupled with the ability to take initiative and work with limited supervision
• Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization
• The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment
• Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description
• Excellent oral and written communication skills in English, with a preference for proficiency in Arabic
• Proficiency with Microsoft Office applications
• The ability to maintain a high level of professionalism and confidentiality

If you are interested, kindly send an email with your CV and a Cover Letter to the following email: . Please mention the position you are applying for in the subject line.

*Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children’s school fees allowances subject to coordination of benefits.

*The Africa Institute (GSU) is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply.

*We anticipate a high number of applications and will do our best to respond to any queries. Please note that only shortlisted applicants will be contacted in the first instance.

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Reporting Relationship : Director of the Office of Institutional Effectiveness (OIE) Expected Starting Date: For immediate hire Job Status: Full-time Application Deadline: The position is open until filled About Us

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah.

About the Position

This position reports to the Director of the Office of Institutional Effectiveness (OIE). The objective of the Academic Quality Assurance Officer is to support OIE’s efforts in all related business and operational functions to ensure quality assurance and monitor performance at GSU. The Quality Assurance Officer will assist in monitoring progress in matters related to quality assurance and enhancement of GSU’s progress in areas of teaching, research, and knowledge production, with the objective to facilitate the best learning environment for faculty and graduate students, and most importantly to ensure that the institute achieves the highest ranking possible within the global educational ranking systems. The overall charge is to provide support through the development of a mechanism for collecting data on the institute’s progress. One of the main objectives of the office is to enhance the institute’s ranking according to the international standards of research and teaching institutions. Through OIE and GSU processes, the QA and enhancement officer works to establish and conduct ongoing evaluations through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards.

The prospective candidate for the position should have background and long-term experience and understanding of the Academic Quality framework, including enhancement and assurance (QE&A) mechanisms; and a commitment to promoting and developing the consistency of the institute’s engagement with quality processes to enhance the student learning experience and faculty research output.

Key Responsibilities

• To work on issues related to national regulation and assessment of teaching quality, student progress, and graduates’ future employment
• To coordinate external reviews of academic quality and standards as assigned
• To assist in the design and implementation of a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes
• To ensure that the institute meets the expectations for the UAE-CAA Higher Education
• To manage the periodic review of the academic quality and standards
• To manage the approval processes for new academic developments as assigned
• Provide academic data analysis: report grades, exam results, and attendance
• Develop accurate information and reports for OIE to provide the Office of the Chancellor and assist in maintaining standards of performance of the institute including underachieving students
• Assist with strategic planning and monitoring of performance management in sync with CAA requirements as assigned
• To work on accreditation compliance reporting and timelines
• To work on a periodical benchmarking exercise to compare GSU to similar local, regional and international peer institutions by collecting relevant external data for purposes of benchmarking different academic and administrative functions and processes
• To prepare, review and work on submission of accreditation reports and requirements to the CAA and other accreditation bodies
• To collaborate effectively with the Student Administration team, Academic Registration Office, and with Departments and their administrators
• Perform all other functions as assigned by the Director of OIE

Required Education

• Master’s degree in a relevant field

Required Work Experience

• Requires a minimum of 5 years of relevant experience in academic affairs, preferably within a higher education institution
• Previous experience in data management capacity within higher education
• Experience in managing and developing data systems
• Experience in producing accurate data for reporting and assessment
• Experience in university ranking systems
• Creating and maintaining data capture and data entry templates
• Strong organizational skills, coupled with the ability to take initiative and work with limited supervision
• Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization
• The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment
• Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description
• Excellent oral and written communication skills in English, with a preference for proficiency in Arabic
• Proficiency with Microsoft Office applications
• The ability to maintain a high level of professionalism and confidentiality

If you are interested, kindly send an email with your CV and a Cover Letter to the following email: Please mention the position you are applying for in the subject line.

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The Quality Assurance Officer will be responsible for ensuring that all communication between agents and clients meets the company’s high standards of service, compliance, and professionalism. This role involves monitoring interactions, ensuring accurate lead management, handling customer feedback, and improving overall customer satisfaction. The position also requires effective handling of client complaints, resolution management, and reporting on all findings to the necessary managerial staff.

Key Responsibilities:

Call Monitoring & Evaluation:

• Conduct daily random quality checks on calls between agents and clients, ensuring that conversations meet the company’s standards and regulations.
• Ensure agents follow the correct procedures for lead management and escalate any deviations to the appropriate parties, including the line manager and department director.

Lead Management:

• Review all "junked" or discarded leads to verify the client's disinterest in investment, buying, or selling.
• Reassign leads that qualify as potential opportunities back to agents based on instructions from the CEO or head of sales.

Net Promoter Score (NPS) and Feedback:

• Conduct NPS calls with clients to rate their satisfaction with services (on a 0-10 scale) and record all feedback into the CRM system.
• Analyze NPS results and provide reports to management for action and improvement planning.

Client Feedback Management:

• Oversee Google reviews and other client feedback on service platforms. Respond to reviews professionally and ensure follow-up actions are taken to resolve issues or improve services.
• Manage and maintain a positive online presence by addressing negative reviews and ensuring constructive engagement with clients.

Custom Call Checks:

• Perform additional call quality checks as requested by the line manager or department manager, focusing on specific campaigns, agents, or types of interactions.
• Handle all incoming client complaints, ensuring a resolution is achieved within 24 hours.
• Create and maintain detailed incident reports for each complaint to track issues, resolutions, and patterns that may require further investigation or process improvement.

Reporting & Data Analysis:

• Generate comprehensive quality assurance reports that highlight call performance, NPS trends, lead handling efficiency, and client feedback trends.
• Provide actionable insights and suggestions for continuous improvement to the management team.
• Work closely with sales, customer service, and management teams to ensure all procedures are followed, and all client interactions are of the highest quality.
• Assist in training new agents based on identified areas of improvement from call monitoring and feedback collection.

Requirements:

Experience:

• 1-2 years of experience in quality assurance, particularly within customer service or sales environments.
• Proven track record of conducting professional calls, campaign management, and handling customer feedback.

Skills:

• Strong English verbal and written communication skills with the ability to interact professionally with clients and internal teams.
• Proficient in reporting, data analysis, and incident documentation.
• Familiarity with CRM systems and online feedback platforms (e.g., Google Reviews).
• Advanced knowledge of Microsoft Office, particularly Excel, for data reporting and analysis.
• Strong attention to detail and analytical mindset.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Excellent problem-solving skills with a focus on customer satisfaction.

Preferred Qualifications:

• Experience in the real estate or sales industry.
• Familiarity with NPS methodology and feedback analysis.
• Strong knowledge of regulatory standards related to sales and customer communication.

About Provident

Since its inception in 2008, Provident Estate has been a frontrunner in the regional real estate market, holding a commendable reputation as one of the most reliable and top-tier agencies working alongside the world's foremost developers. Now employing over 200+ dedicated professionals, we stand as a testament to excellence and trust in the industry.

As we forge ahead, we are inviting ambitious individuals to join our dynamic team where innovation meets understanding, offering 360° real estate solutions tailored to our client's needs. Step into a role at Provident Estate, a place where we value lasting relationships with our clients and foster an environment geared towards revolutionary and digitally enhanced solutions. Join us, and be a part of crafting the future of real estate, building enduring relationships grounded in trust and expertise.

PROVIDENT is a registered trademark since 2008

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The Role
Calm Stone General Contracting LLC is seeking a detail-oriented and ADNOC-approved Quality Control Officer – Civil to oversee quality assurance activities across its EPC oil & gas construction projects in Abu Dhabi. The ideal candidate will bring 5 – 6 years of hands-on experience in civil quality control, with a strong understanding of ADNOC specifications, UAE construction standards, and oil & gas infrastructure requirements. This role is critical to ensuring compliance, documentation integrity, and execution excellence across all civil works. Key Responsibilities: • Implement and monitor QA/QC procedures for civil works in accordance with ADNOC and project-specific standards. • Conduct inspections, material verification, and testing for concrete, rebar, earthworks, and structural elements. • Review and approve method statements, ITPs, and quality documentation submitted by subcontractors. • Coordinate with site engineers and construction teams to ensure timely closure of NCRs, RFIs, and punch lists. • Maintain accurate records of inspections, test results, and quality audits for client and consultant review. • Liaise with ADNOC representatives and third-party inspectors to facilitate approvals and compliance checks. • Support pre-commissioning and handover documentation for civil scope. • Ensure full adherence to HSE protocols during quality inspections and site activities. • Participate in internal audits and continuous improvement initiatives across project sites. • Train junior QC staff and site supervisors on quality standards and reporting protocols.

Requirements
• Bachelor’s degree in civil engineering (mandatory). • 5–6 years of experience in civil quality control within EPC or oil & gas construction projects. • ADNOC-approved QA/QC Civil Engineer (certificate or approval number required). • Proven experience in onshore oil & gas infrastructure, including foundations, roads, and structural concrete. • Familiarity with UAE construction codes, ASTM standards, and ISO 9001 quality systems. • Prior experience working with EPC contractors or ADNOC-approved subcontractors. Key Skills: • Strong knowledge of civil construction materials, testing procedures, and inspection techniques. • Proficiency in QA/QC documentation, including ITPs, method statements, and checklists. • Ability to interpret engineering drawings, technical specifications, and project contracts. • Excellent communication and coordination skills with multidisciplinary teams. • Familiarity with quality management software and reporting tools.

About the company
The AMG Group is reliability and ambitious team, specialize to International Engineering and Consulting, Project Management Consultancy, Procurement, worldwide and EPC Management, and Maintenance services to Oil & Gas industry. The AMG Group established in Dubai, UAE on year 2003, and has expanded to have a support office in Iraq and India, to boost its Oil and gas operation in the region. Our office is equipped with modern equipment and facilities that make a comfortable and pleasant work environment for all our personnel.