23 Atlantis Resorts jobs in the United Arab Emirates

( 13213 )

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About The Role

As the Manager, Marketing – Brand, you will manage all marketing for Atlantis the Royal and be responsible for driving the Atlantis Dubai brand and direct business, including branding, campaigns, activations, channels, products, and collateral to achieve key budget objectives for the direct business. You will drive rooms business to ensure brand consistency in communications both on and offline to achieve annual rooms budget for the direct channel, while helping in the building of strategic marketing plans for the brand and direct business, and help the sales team drive their respective market programs with both brand and tactical messages without compromising brand integrity.

You will also have strong awareness of business performance to drive budget targets. You will become the brand guardian and audit and maintain visual library for the Atlantis brand, driving brand identity, tone of voice and compliance for the brand to ensure it is understood, protected, and promoted in all marketing and business mediums. This role will also require you to create a promotional and content calendar in line with business objectives to drive a consistent presence in the market by brand and by channel, and to create innovative ideas to drive awareness and maximize exposure for respective brand and rooms business units. The Marketing Brand Manager will work collaboratively across the broader marketing, sales, PR and operations teams for effective brand and campaign management.

About You

The successful candidate must be passionate about brand marketing and have prior experience in this field, with strong marketing campaign and commercial experience. You will have a minimum of 4-5 years’ experience working within a fast-paced environment within a marketing team, creative or media agency, and preferably have a proven ability to manage staff.

You will also have excellent communication skills, both written and spoken, have the ability to work well under pressure and meet tight deadlines, and have good stakeholder management. You will be able to manage multiple projects at once and have strong project management skills. A degree in marketing or business management is also preferred.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

As a key member of our team, you will play a vital role in driving hotel performance by maximizing financial returns, developing high-performing teams, delivering exceptional guest experiences, ensuring adherence to brand standards, and strengthening the hotel's presence in the local community.

• Provide strategic direction and leadership across all hotel departments.
• Drive financial performance through efficient operations and effective cost control.
• Foster a high-performance culture by coaching and developing department leaders and staff.
• Ensure outstanding guest service delivery, consistently meeting or exceeding brand and guest expectations.
• Lead implementation of brand initiatives and operational standards.
• Oversee food and beverage operations with a focus on quality, innovation, and revenue generation.
• Maintain high standards of safety, security, and compliance.
• Engage with the local community and represent the hotel in external partnerships and events.

• Bachelor's degree or higher in Hotel Administration, Business Administration, or related field.
• Minimum of three years in a senior operations or general management role in the hospitality industry.
• Proven strong background in Food & Beverage operations.
• Comprehensive knowledge of total hotel operations, including rooms, housekeeping, F&B, and engineering.
• Demonstrated success in leading cross-functional teams and driving operational excellence.
• Ability to communicate fluently in the local language; additional languages are a plus.
• Flexible and adaptable leadership style with strong decision-making and interpersonal skills.
• Results-driven leader with a hands-on approach.
• Strong business and financial acumen.
• Passionate about guest experience and team development.
• Able to thrive in a fast-paced, dynamic environment.

Competitive pay and benefits package. Opportunity to work with a talented team of professionals. We look for individuals who share our passion for providing exceptional guest experiences and creating a unique atmosphere at our resort.

Embark on a transformative career journey as a Guest Services Ambassador at our luxurious resort in Ras Al Khaimah.

About the Role

As a key representative of our hotel, you will be responsible for providing exceptional guest service experiences, ensuring seamless communication, and maintaining high levels of flexibility and adaptability. Your warm welcome and friendly goodbye will set the tone for an unforgettable stay.

Key Responsibilities

• Manage lobby traffic with finesse, ensuring efficient guest flow and timely assistance.
• Deliver personalized service experiences that exceed guest expectations.
• Maintain a positive attitude and foster a culture of innovation and creativity.

Requirements

• 1-2 years of experience in a similar role with a proven track record of success.
• High School Diploma or equivalent qualification.
• Passionate about delivering exceptional hospitality experiences.
• Excellent communication skills, with a good level of English proficiency.

Our Commitment to Excellence

We strive to deliver unique escapes from city life, offering tranquility and relaxation to our guests. Our team is dedicated to fostering a culture of innovation and creativity, where every guest feels valued and cherished.

The role involves delivering brand-aligned communications to support all business activities of the resort. Prior experience in managing brand and design agencies is essential. The successful candidate should have a good business acumen while combining a solid knowledge of creative visuals ideally with editing skills. Understanding photography shoot schedule and brand design will be indispensable for this role.

Key Responsibilities:

• Develop hotel brochures or any other form of collateral whether printed or digital.
• Manage photo and video shoots conduct location scouts and site tours for media.
• Process financial documentation to secure outsourced work with agencies and other external suppliers.
• Write basic ad copy for commercial communications.
• Project manage marketing campaigns in conjunction with Spa Food & Beverage and Sales departments to ensure profit growth and brand exposure.
• Manage the supply chain process and timelines of marketing projects.
• Serve as a brand guardian and ensure all consumer-facing communications follow the brand standards.
• Liaise with appointed agencies supplying a written creative brief with specific brand objectives target market and any additional information as required and ensuring that the stakeholders are kept aware of all progress.
• Proof-read all communication materials to ensure the brand's tone of voice is followed.
• Collate and develop monthly marketing reports in form of presentations.
• Design in-house collateral including flyers menus posters and hotel screen banners.
• In the absence of PR and Marketing Manager handle media requests organize media hostings.

Requirements:

• Minimum 2 years experience in the marketing digital or related professional area.
• Strong luxury hotel background / luxury brand background is preferred.
• Fluency in English written and spoken.

Personal Attributes:

• Excellent written and verbal communication skills.
• Excellent understanding of luxury market.
• Excellent understanding of all hotel departments.
• Professional presentation-building skills.
• Knowledge of basic accounting and analytical capabilities required.
• Must have strong interpersonal skills with attention to details.
• Strategic thinking combined with the ability to move strategy to action.
• Problem solving skills.
• Self-motivated and confident with a drive for excellence.
• Creative independent and manages stress gracefully.
• Ability to meet deadlines consistently.
• Pro-active and taking initiative.
• Must be organized and ability to work and follow systems and procedures.
• Must be adaptable to change of strategy ideas systems etc.
• Must be guest service oriented.
• Proficiency in organizational planning with the ability to multi-task.

We are seeking a highly skilled and experienced Sales Professional to join our team.

• The successful candidate will be responsible for developing and implementing sales strategies to drive revenue growth and exceed sales targets.

• The ideal candidate will have a proven track record of success in sales, with experience in the hospitality industry and excellent communication skills.

This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.

Job Title: Villa Host

This is an excellent opportunity to work in a luxury resort as a Villa Host. You will be responsible for ensuring that guests have a memorable and enjoyable stay, by providing exceptional service and exceeding their expectations.

Your role will involve managing villas assigned to you, including supervising, directing, assisting, and maintaining the cleanliness and maintenance of guest villas. You will also be responsible for facilitating arrivals and departures according to set procedures, preparing necessary mise-en-place in allocated pantries and villas to facilitate efficient service, and ensuring the Private cellar and minibar are stocked and checked prior to guest arrival.

You will be required to attend daily briefings and meetings as scheduled, check guest profiles and guest history of specific guests allocated to you prior to the guests' arrival and be familiar with all the information, and ensure the villa is set up according to guest preferences and follows up with other areas according to the details available in the guest history.

• Perform duties in accordance with Standard Operating Procedures and Guidelines of the resort.
• Assist Front Office Department with daily operations, check-in, check-out, and upselling.
• Maintain high standards in personal appearance, being well-groomed, hygienically clean, and properly attired in uniform to carry out duties at all times.
• Behave and carry out tasks and responsibilities in a professional manner.
• Punctual to report for duties and prompt to disseminate services to guests.
• Is well-organized to carry out job tasks with necessary accessories ready and at hand.
• Fully aware of arrivals, departures, and guest movement in the resort.
• Always prepared to handle guest requests, complaints, and suggestions and follow through to maximize the service standard.
• Knowledgeable about fire and safety procedures.
• Deals Guest comments and concerns systematically and keeps superiors informed of the same.
• Committed and suggests/introduces new initiatives that are focused on enhancing the guest experience.
• Report health or safety hazards to the supervisor.
• Perform other duties as assigned by the Management.
• Initiate contact with guests before arrival and proactively gather preferences for residences.
• Ensure all tools and equipment are prepared/stacked/organized in the villas and pantries at all times.
• Attend all briefings conducted & follows up with daily arrivals, departures, and other important information.
• Ensure a place of guest courtesies, complementary items, and amenities in the villas as specified and carries out its delivery and timely clearance.
• Facilitate arrivals and departures according to set procedures.
• Prepare necessary mise-en-place in the allocated pantries and villas to facilitate efficient service.
• Ensures the Private cellar and minibar are stocked and checked prior to guest arrival. Also ensures that the Private cellar and minibar are refilled and the bills are posted during the stay.
• Knowledgeable of the service and quality of all types of wines available in the Private cellar.
• Aware of the procedures for laundry, valet service, and is ready with requirements to carry out same in a professional manner.
• Maintain logbooks making log entries as per the log standards and going through them every day as soon as coming to shift.
• Attend daily briefings and meetings as scheduled.
• Check guest profiles and guest history of specific guests allocated to him prior to the guests' arrival and be familiar with all the information.
• Ensure the villa is set up according to guest preferences and follows up with other areas according to the details available in the guest history.
• Ensure all arrivals amenities such as fruit platter, beverages according to VIP codes; foot ritual, cold towels, and welcome drinks are in order.
• Check the arrival villa prior to arrival as per the
• Meets the guests upon arrival at the resort and VIPs at the airport if requested.
• Prepare and offer foot rituals and welcome drinks to guests in the villa.
• Introduce guests to the resort and their villa.
• Ensure the registration card is filled and signed and handed over to the reception with the required copies of vouchers.
• If guests have any other requests like laundry or baggage unpacking attends to them immediately.
• Coordinate guest requirements with other departments and follows up to ensure all queries are handled to maximum guest satisfaction.
• Meet guests regularly.
• Educate, recommend, and assist guests of using and indulging in resorts facilities.
• Offer guests a tour of the island and introduce the resort facilities.
• Offer on a daily basis menus for lunch and dinner obtain the orders in advance and passes those to the Restaurant Manager in-room room dining.
• Aware of the daily lunch and dinner menu to take orders from guests and place with the IRD.
• Assist guests with any purchases required. Eg: Toiletries, post cards, postcards from resort boutiques.
• Check and ensure that bed making, baby cots, rollaway beds, turndown service are done according to the guests preference.
• Make arrangements for excursions and dining by design.
• Assist guests in foreign currency exchange or matters related to payments.
• Hand over and takes over any guest faxes and emails.
• Attend to flight reconfirmation/special transfer requests if any and coordinate with reservation and Front Office.
• Speak to the guest the night before departure and explain departure procedures. Offers guests wake-up calls or early morning breakfast or any other requests which guests have.
• Facilitates villa checkout.
• Ensures guests luggage pick up is organized by effectively liaising with Front Desk.
• Ensure guest has cleared safe and all baggage has been transported out.
• Check the villa for any last-minute consumption in the private cellar and keep the front desk informed about it.
• Check the villa thoroughly to ensure that no guest belonging is left behind.
• Monitor guest comments and follows up as necessary.
• Attend behavioral and vocational training in own and related work areas to enhance skills and develop multifunctionality.
• Ensure that all fellow associates follow Safety rules and operating procedures.
• Aware of all house rules and assists in enforcing them on associates.
• Always conduct himself/herself in such a manner to encourage all fellow team members to do likewise.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Project at all times a favorable image of the company, resort, and department.

An exciting opportunity has arisen for a Front Office Receptionist to join our team at Rixos Premium Saadiyat Island.

Key Responsibilities :

• Register and process check-in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
• Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests' complaints / requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail, and package to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business center, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.

Your experience and skills include :

• Experience working as a Receptionist in 5-star hotels.
• Customer-service & Data Entry experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.
• Additional language will be an advantage.

About Us :

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time.
• We are committed to delivering heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding.

At our resort, we look for opportunities to engage on a personal & meaningful way with our guests and each other. Every day, we strive to provide exceptional experiences that leave a lasting impression. If you are ready to put your heart at the center of everything that you do, then join us. We offer a workplace that values innovation, creativity, and teamwork, and provides endless opportunities for growth and development.

We are seeking a highly skilled sales professional to lead our GCC and MENA sales efforts.

The ideal candidate will have 2-3 years of experience in a luxury resort or hotel, with a proven track record of managing leisure markets.

They will be fluent in Arabic, possess excellent leadership and negotiation skills, and have a passion for delivering exceptional client service.

• Manage existing accounts and develop new business opportunities across the GCC and MENA region.
• Develop and implement strategic plans to increase visibility and revenue.
• Position ourselves as a premier destination within the region.

• 2-3 years of experience in a luxury resort or hotel, with a proven track record of managing leisure markets.
• Fluent in Arabic.
• Excellent leadership and negotiation skills.
• Possession of a flair for sales and a passion for delivering exceptional client service.

We offer a dynamic work environment where you can grow and develop your career. Our team is passionate about delivering amazing experiences and everlasting memories to our guests, and we welcome like-minded individuals who share our vision.