What Jobs are available for Audience Engagement in the United Arab Emirates?
Showing 5 Audience Engagement jobs in the United Arab Emirates
Call Center Agent - Community Management
Posted today
Job Viewed
Job Description
About the Role:
Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management . The ideal candidate will have prior experience in handling community or resident-related inquiries , and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.
This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.
Note: Priority will be given to candidates who are currently on a sponsored visa .
Key Responsibilities:
Respond to incoming calls, emails, and other communication channels from residents or community members.
Handle service requests, general inquiries, and complaints in a professional and timely manner.
Log all interactions accurately using CRM or other ticketing systems.
Provide accurate information about community policies, events, and services.
Escalate complex or unresolved issues to supervisors as needed.
Maintain a customer-focused approach while managing a high volume of interactions.
Coordinate with internal departments to ensure follow-up and resolution of requests.
Uphold client service standards and represent the community positively at all times.
Candidate Profile:
Previous experience in community management , real estate, or residential services is strongly preferred .
1–3 years of experience in a call center or customer service role.
Strong communication and interpersonal skills.
Ability to remain calm and efficient under pressure.
Familiarity with CRM systems and basic Microsoft Office tools.
High level of professionalism and attention to detail.
Bilingual skills may be an advantage depending on the client’s needs.
Is this job a match or a miss?
Contact Center Supervisor - Community Management
Posted today
Job Viewed
Job Description
About the Role:
On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management . The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.
This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.
Key Responsibilities:
Supervise day-to-day operations of the contact center team managing community and resident inquiries.
Ensure timely and professional handling of service requests, complaints, and general communication.
Act as the point of escalation for unresolved or complex issues.
Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.
Coordinate with the client’s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.
Maintain a strong understanding of the client’s community policies, services, and expectations.
Prepare and present regular reports on contact center activity and community feedback.
Support training and onboarding of new team members with a focus on community engagement.
Candidate Profile:
Experience in community management is essential (e.g., residential, real estate, facilities, or related sectors).
Minimum 2–4 years in a supervisory role within a contact center or customer service environment.
Strong leadership and problem-solving skills.
Excellent verbal and written communication abilities.
Familiarity with CRM and contact center tools.
Ability to handle high-pressure situations and manage multiple tasks efficiently.
Is this job a match or a miss?
Contact Center Supervisor - Community Management
Posted today
Job Viewed
Job Description
About the Role:
On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management . The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.
This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.
Key Responsibilities:
Supervise day-to-day operations of the contact center team managing community and resident inquiries.
Ensure timely and professional handling of service requests, complaints, and general communication.
Act as the point of escalation for unresolved or complex issues.
Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.
Coordinate with the client’s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.
Maintain a strong understanding of the client’s community policies, services, and expectations.
Prepare and present regular reports on contact center activity and community feedback.
Support training and onboarding of new team members with a focus on community engagement.
Candidate Profile:
Experience in community management is essential (e.g., residential, real estate, facilities, or related sectors).
Minimum 2–4 years in a supervisory role within a contact center or customer service environment.
Fluency in Arabic and English is required.
Strong leadership and problem-solving skills.
Excellent verbal and written communication abilities.
Familiarity with CRM and contact center tools.
Ability to handle high-pressure situations and manage multiple tasks efficiently.
Is this job a match or a miss?
Call Center Agent - Community Management
Posted today
Job Viewed
Job Description
About the Role:
Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management . The ideal candidate will have prior experience in handling community or resident-related inquiries , and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.
This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.
Note: Priority will be given to candidates who are currently on a sponsored visa .
Key Responsibilities:
Respond to incoming calls, emails, and other communication channels from residents or community members.
Handle service requests, general inquiries, and complaints in a professional and timely manner.
Log all interactions accurately using CRM or other ticketing systems.
Provide accurate information about community policies, events, and services.
Escalate complex or unresolved issues to supervisors as needed.
Maintain a customer-focused approach while managing a high volume of interactions.
Coordinate with internal departments to ensure follow-up and resolution of requests.
Uphold client service standards and represent the community positively at all times.
Candidate Profile:
Previous experience in community management , real estate, or residential services is strongly preferred .
1–3 years of experience in a call center or customer service role.
Strong communication and interpersonal skills.
Ability to remain calm and efficient under pressure.
Familiarity with CRM systems and basic Microsoft Office tools.
High level of professionalism and attention to detail.
Bilingual skills may be an advantage depending on the client’s needs.
Is this job a match or a miss?
Finance Assistant - Community Management/Owners Association
Posted 2 days ago
Job Viewed
Job Description
Job Summary
We are seeking a detail-oriented and organized individual to join our company's sister concern as a Finance Assistant.
The Finance Assistant supports the finance and accounting functions of the community-management/owners-association team. You will assist in processing and reconciling financial transactions (service-charges, vendor invoices, owner receivables), maintain accurate records, help with budgeting/forecasting for the community, and liaise with other departments (property management, owners services, compliance) to ensure smooth financial operations and high service standards for residents/owners.
Key Responsibilities
Process, record and reconcile accounts receivable (service-charge income from owners/tenants) and accounts payable (vendors, contractors, community service providers).
Generate invoices/charges for owners/tenants, monitor collections, follow up on arrears and assist with late-payment handling.
Assist in preparation of the annual budget for the community (in coordination with the Community Manager and service-providers), and track actuals vs budget, highlight variances.
Maintain accurate financial ledgers, ensure that all transactions are properly coded and recorded in the financial system.
Assist in internal/external audits when required — preparing schedules, supporting documentation, liaising with auditors.
Is this job a match or a miss?
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