52 Audience Engagement jobs in the United Arab Emirates

Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world's fastest growing beauty brands. As a company, we are fueled by purpose which allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness

Summary: We are seeking a proactive and detail-oriented Community Management Intern to join our dynamic team. In this role, you will be responsible for supporting our social media communities, engaging with our audience, and supporting various social media initiatives. The ideal candidate is passionate about community, has excellent communication skills, and thrives in a fast-paced environment. This position requires a deep understanding of social platforms, exceptional communication skills and a passion for building and nurturing communities.

Please note that this role is a 6-month full-time internship.

Essential Duties and Responsibilities:

• Support in engaging our communities on brand owned social platforms.
• Track and report on key community metrics (ie. Sentiment reports)
• Support the team communications events and initiatives.
• Reporting & Strategies on the industry to present best in class community initiatives.
• Assist in the development & implementation of strategies to build & grow a passionate community across our primary social platforms.
• Assist influencer & press teams on day-to-day tasks.
• Work closely with analytics team to support in Tribe.
• Keep track of the latest social media trends and monitor the conversations happening in relevant communities.
• Utilize Social monitoring tools to track conversations and sentiment within our community.

• Current student or recent graduate with Bachelor's degree in Marketing, Communications, Journalism, or related field.

• Demonstrates an understanding of social media campaigns across various platforms.

• Strong knowledge of social media platforms, best practices, and trends.
• Excellent written and verbal communication skills.
• Flexibility to work outside of standard hours to ensure specific pieces of content are being engaged with.
• Ability to multitask and manage multiple projects simultaneously.
• Excellent time-management and organizational skills.
• Strong attention to detail and accuracy.
• Ability to work independently and in a team environment.
• Fluent on IG & all social media platforms including Facebook, TikTok, YouTube, & Snapchat
• Experience in Beauty & Cosmetics is preferred.
• Creative mindset and able to think outside the box.
• Proficient writer with the ability to adapt language and messaging depending on platform and audience.
• Strong problem solving and analytical ability.
• Strong interpersonal skills with a consumer-focused attitude

• Monthly "Self-Love Days" – at company discretion

• Employee discounts on all Huda Beauty products

Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.

Manager – Community Management (National Talent) – D/Quarters – TECOM Group – Dubai Holding Asset Management

About TECOM Group – Dubai Holding Asset Management:

TECOM Group PJSC, a Dubai Financial Market-listed company, which has been developing and operating strategic, sector-focused business districts across Dubai since 1999. The TECOM Group portfolio consists of 10 business districts catering to six vital knowledge-based economic sectors, including design, education, manufacturing, media, science, and technology.

The 10 business districts are: Dubai Internet City, Dubai Outsource City, Dubai Media City, Dubai Studio City, Dubai Production City, Dubai Knowledge Park, Dubai International Academic City, Dubai Science Park, Dubai Industrial City and Dubai Design District (D3).

About the Job:

An opportunity has arisen for a
Manager – Community Management
to join
TECOM Group
. The main duties and responsibilities of this role:

• The role holder is responsible for overseeing the end-to-end operations of the co-working space, ensuring seamless management of on-site facilities and the development of value-added initiatives to enhance the overall customer experience.
• In addition, the role provides operational and coordination support to the Programs and Events team, contributing to the effective planning and execution of events.
• The role holder will also be accountable for optimizing resource allocation and defining operational processes to ensure the efficient delivery of day-to-day activities, with a strong focus on creating an exceptional member experience

Support with Strategy / Budgeting / Plans

• Support the Head of Co-working space in developing the overall strategy and plan for the Co-working space by providing inputs on the operational aspects for running smooth co-working space operations throughout the year.
• Develop the requisite budget for smooth operations of the co-working space in conjunction with the Head of the Co-working space and seek necessary approvals as per the DoA.
• Support the Head in developing KPIs and targets for the function in line with the overall targets and KPIs for the co-working space.
• Work closely with the Head to optimize the operational efficiency for the Co-working space.
• Manage operational plans for the department in line with the approved budgets, and policies and maintain cost efficiency in all operations to maximize profitability through maximization and utilization of resources to obtain high level of productivity.
• Ensure compliance with policies, processes, procedures and practices followed by departmental staff to fulfil the business objectives.
• Oversee and lead the daily operations of the function, analyse workflows, establish priorities, develop standards and set deadlines in order to achieve the department objectives.

Front Desk, Registrations & Mail Room

• Ensure the front desk / reception desk is always manned, calls are attended, and customers are guided, and their queries answered, and issues resolved promptly.
• Guide the team in screening, shortlisting applicants based on pre-defined selection, advancing applicants through the freelance process and in responding to member queries.
• Oversee the incoming mails / messengers and ensure they directed to the right individuals in a timely manner.
• Ensure all registration applications are collected promptly and documents are checked for accuracy and completion before they are sent for further processing. Oversee the coordination with AXS for prompt processing of member applications and ensure members are kept informed with regular updates.
• Lead and manage the performance of the team to achieve and maintain consistently high levels of customer satisfaction through establishment and communication of quality standards and high levels customer service levels.

Building Operations

• Inspect the allocated premises and ensure that the facilities and services are in line with the member needs and expectations and as per compliance with terms of agreement.
• Support the corporate HSE & FM in ensuring compliance to all relevant Quality and Health Safety and Environmental (HSE) management policies, procedures, standards and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude.
• Develop and the maintain the room booking system for the facilities including meeting / conference rooms, studios and other facilities etc.
• Work in close collaboration with Group IT and Facilities management team to ensure periodic maintenance of the space and proposed enhancements are duly communicated.
• Monitor the performance of facility management suppliers to ensure that the relationship is fostered and developed, and the appropriate level of external services are obtained to the best advantage of the company.
• Ensure business partners are provided with adequate support with respect to IT equipment installation, troubleshooting etc. for conducting uninterrupted business activities. e.g. control system of the conference hall, projectors, etc.

Business Development and Programming & Events Support

• Oversee to ensure the Programming & Events function is supported with all aspects of operations for events.
• In coordination with the Business Development team, review member profiles to ensure completeness of member profiling, state of business maturity and requirements to anticipate future needs.

Relationship Management

• Conduct regular formal and informal meetings with stakeholders and members to discuss their expectations and materialize their feedback through specific enhancements and initiatives to achieve overall customer satisfaction.
• Research and pursue collaborations with key industry players and high-profile individuals based on input and feedback from the community.

Reporting and Continual Improvement

• Develop and implement KPI's and reporting structure for the operations function and make sure that goals are met by regular meetings and reporting processes.
• Provide periodic reports to the Management to ensure regular activity reports & analysis covering the operational activities, % retention, TAT on customer queries, member feedback is prepared and shared with the right stakeholders.
• Monitor and review survey results and feedback from members, visitors etc. in order to capture inputs for future plans to enhance the satisfaction level and services.
• Lead the development and implementation of systems and processes to ensure the coworking space operates as a world class facility.
• Identify process and operational inefficiencies and address them continuously to deliver better value to members and business partners.
• Contribute to the development and implementation of 'best-in-class' processes including external benchmarking, reviewing, and drafting new processes to cater to a range of initiatives.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor's degree in Business Administration, Hospitality, or related field with a minimum of 8 years' experience in workplace operations, ideally within the Middle East.
• Possesses strong knowledge of the local corporate and cultural environment, with proven ability to deliver exceptional customer experiences.
• Highly organized problem solver with expertise in planning, sustainability practices, and resource management.
• Demonstrates integrity, professionalism, and adaptability in dynamic environments, complemented by strong interpersonal, communication, and relationship-building skills.
• Results-oriented, with advanced proficiency in Microsoft Office and project management tools.
• Fluent in English; Arabic is an advantage.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

• Respond to all tenant, owner, and vendor inquiries within 24 hours; resolve or provide updates within 48 hours depending on urgency.
• Maintain a professional, courteous, and customer-focused approach at all times.
• Proactively address issues, coordinate with vendors/maintenance teams, and ensure timely follow-up until resolution.
• Document all requests, interactions, and outcomes in the system for future reference.
• Educate clients on policies, procedures, and services; provide all required information in advance.
• Brief tenants/owners during move-in and assist related parties as needed.
• Escalate unresolved matters promptly, keeping clients updated on timelines.
• Keep accurate, updated records for owners and tenants at all times.

Skills Required:

• Strong MS Office proficiency
• Knowledge of RERA regulations & Mollak system
• Timely and professional communication
• Presentable and customer-focused with empathy
• Problem-solving, accountability, and follow-through

Job Types: Full-time, Permanent

Pay: AED5, AED10,000.00 per month

Job Objective:

• Respond to tenant, owner, and vendor inquiries within 24 hours.
• Maintain a courteous, professional, and approachable demeanor at all times.
• Educate tenants and owners about policies, procedures, and available services.
• Brief new tenants and owners about building procedures during move-in.
• Escalate unresolved issues to management while ensuring proactive follow-up.

• Think creatively and proactively to resolve issues efficiently.
• Coordinate with maintenance teams, vendors, and internal departments to address service requests.
• Follow up on all inquiries, maintenance requests, and concerns until resolution, ensuring client satisfaction (maximum 48 hours, depending on urgency).

• Document all interactions, requests, and resolutions in the company's customer service system.
• Maintain accurate and up-to-date records of owners and tenants.
• Provide clients with requested information promptly and proactively.

• Carry out any related tasks as requested by management.
• Acknowledge every client request, inquiry, or complaint within 24 hours and ensure timely resolution.
• Provide regular updates to clients if additional time is required for resolution.

• Excellent knowledge of MS Office
• Strong understanding of RERA regulations and Mollak system
• Timely response and accountability
• Professional, courteous, and empathetic communication
• Presentable personality
• Strong problem-solving and follow-through skills
• Customer-centric approach

Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world's fastest growing beauty brands. As a company, we are fueled by purpose which allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness

Summary: We are seeking a proactive and detail-oriented Community Management Intern to join our dynamic team. In this role, you will be responsible for supporting our social media communities, engaging with our audience, and supporting various social media initiatives. The ideal candidate is passionate about community, has excellent communication skills, and thrives in a fast-paced environment. This position requires a deep understanding of social platforms, exceptional communication skills and a passion for building and nurturing communities.

Please note that this role is a 6-month full-time internship.

• Support in engaging our communities on brand owned social platforms.
• Track and report on key community metrics (ie. Sentiment reports)
• Support the team communications events and initiatives.
• Reporting & Strategies on the industry to present best in class community initiatives.
• Assist in the development & implementation of strategies to build & grow a passionate community across our primary social platforms.
• Assist influencer & press teams on day-to-day tasks.
• Work closely with analytics team to support in Tribe.
• Keep track of the latest social media trends and monitor the conversations happening in relevant communities.
• Utilize Social monitoring tools to track conversations and sentiment within our community.

• Current student or recent graduate with Bachelor's degree in Marketing, Communications, Journalism, or related field.
• Demonstrates an understanding of social media campaigns across various platforms.
• Strong knowledge of social media platforms, best practices, and trends.
• Excellent written and verbal communication skills.
• Flexibility to work outside of standard hours to ensure specific pieces of content are being engaged with.
• Ability to multitask and manage multiple projects simultaneously.
• Excellent time-management and organizational skills.
• Strong attention to detail and accuracy.
• Ability to work independently and in a team environment.
• Fluent on IG & all social media platforms including Facebook, TikTok, YouTube, & Snapchat
• Experience in Beauty & Cosmetics is preferred.
• Creative mindset and able to think outside the box.
• Proficient writer with the ability to adapt language and messaging depending on platform and audience.
• Strong problem solving and analytical ability.
• Strong interpersonal skills with a consumer-focused attitude

• Monthly "Self-Love Days" - at company discretion
• Employee discounts on all Huda Beauty products

Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.

• Internship

• Contract

• Marketing

• IT Services and IT Consulting

The Community Executive serves as the first point of contact for tenants, owners, and related parties, ensuring timely and effective resolution of inquiries and concerns. The role emphasizes excellent communication, problem-solving abilities, and a commitment to outstanding customer service.

• Respond to tenant, owner, and vendor inquiries within 24 hours.
• Maintain a courteous, professional, and approachable demeanor at all times.
• Educate tenants and owners about policies, procedures, and available services.
• Brief new tenants and owners about building procedures during move-in.
• Escalate unresolved issues to management while ensuring proactive follow-up.
• Think creatively and proactively to resolve issues efficiently.
• Coordinate with maintenance teams, vendors, and internal departments to address service requests.
• Follow up on all inquiries, maintenance requests, and concerns until resolution, ensuring client satisfaction (maximum 48 hours, depending on urgency).

• Document all interactions, requests, and resolutions in the company's customer service system.
• Maintain accurate and up-to-date records of owners and tenants.
• Provide clients with requested information promptly and proactively.

• Carry out any related tasks as requested by management.
• Acknowledge every client request, inquiry, or complaint within 24 hours and ensure timely resolution.
• Provide regular updates to clients if additional time is required for resolution.
• Excellent knowledge of MS Office
• Strong understanding of RERA regulations and Mollak system
• Timely response and accountability
• Professional, courteous, and empathetic communication
• Strong problem-solving and follow-through skills

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Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Requirements:

• Bachelor's degree in Business / Marketing /Communications.
• 2 - 4 years experience in community management.
  
• Strong leadership skills.
  
• Excellent written and verbal communication skills.
  
• In-depth knowledge of social media platforms and best practices.
  
• Proficient in social media management tools and analytics.
  
• Proficient in developing and implementing successful community engagement strategies.
  
• Exceptional organizational and time management skills.

• Develop comprehensive plans to drive engagement and growth.
  
• Monitor social media channels with high responsiveness and professionalism.
  
• Collaborate with teams to ensure consistent messaging and branding across all platforms.
  
• Provide mentorship to community managers, fostering their growth and development.
  
• Analyze engagement data and trends to deliver actionable insights and recommendations.
  
• Identify opportunities for partnerships with key stakeholders.
  
• Handle complex and sensitive customer issues, ensuring resolution and customer satisfaction.
  
• Act as a brand ambassador, representing our company values and mission to the community.

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About the Role:

On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management . The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.

This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.

Key Responsibilities:

• Supervise day-to-day operations of the contact center team managing community and resident inquiries.

• Ensure timely and professional handling of service requests, complaints, and general communication.

• Act as the point of escalation for unresolved or complex issues.

• Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.

• Coordinate with the client’s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.

• Maintain a strong understanding of the client’s community policies, services, and expectations.

• Prepare and present regular reports on contact center activity and community feedback.

• Support training and onboarding of new team members with a focus on community engagement.

Candidate Profile:

• Experience in community management is essential (e.g., residential, real estate, facilities, or related sectors).

• Minimum 2–4 years in a supervisory role within a contact center or customer service environment.

• Strong leadership and problem-solving skills.

• Excellent verbal and written communication abilities.

• Familiarity with CRM and contact center tools.

• Ability to handle high-pressure situations and manage multiple tasks efficiently.

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management . The ideal candidate will have prior experience in handling community or resident-related inquiries , and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Note: Priority will be given to candidates who are currently on a sponsored visa .

Key Responsibilities:

• Respond to incoming calls, emails, and other communication channels from residents or community members.

• Handle service requests, general inquiries, and complaints in a professional and timely manner.

• Log all interactions accurately using CRM or other ticketing systems.

• Provide accurate information about community policies, events, and services.

• Escalate complex or unresolved issues to supervisors as needed.

• Maintain a customer-focused approach while managing a high volume of interactions.

• Coordinate with internal departments to ensure follow-up and resolution of requests.

• Uphold client service standards and represent the community positively at all times.

Candidate Profile:

• Previous experience in community management , real estate, or residential services is strongly preferred .

• 1–3 years of experience in a call center or customer service role.

• Strong communication and interpersonal skills.

• Ability to remain calm and efficient under pressure.

• Familiarity with CRM systems and basic Microsoft Office tools.

• High level of professionalism and attention to detail.

• Bilingual skills may be an advantage depending on the client’s needs.