9 Automotive Service Excellence jobs in the United Arab Emirates

Overview

To deal with the inspection, diagnosing and repair of Electric Vehicles using advanced diagnostic tools to identify the source of problems and repair vehicles using Fix It Right process, to provide unique customer experience in order to improve customer retention in compliance with BYD standards in DIP .

• Diagnose complex system faults on Electric Vehicles, through to preventative maintenance
• Support, coach and guide other members of the team in the workshop by advising diagnosis procedures and efficient / correct work procedures
• Ensuring quality by producing extremely low level of return jobs
• Developing high level of communication by ensuring clear explanation of the work completed or required is well documented and clear to understand by Service Advisor, Technical Advisor, Technical Support and the Customer.
• Undertake great effort to improve efficiency by providing constructive inputs regarding work process, procedure, work environment, tools and equipment etc.
• Making safe electric vehicles to be worked on by junior technicians
• Provide technical input to spare parts staff to assist in correct part and tooling identification and supply
• Maintain safe working environment for anyone work on or near electric vehicles, working closely with HSSE and providing recommendations as required

• In depth knowledge and experience of EV components and systems both high and low voltage
• Master Technician certification or industry equivalent
• Able to support, coach and guide other members of the team in the workshop
• Up to date with the latest technology used in EV cars

The role will report to the Aftersales Manager and you will be working in a busy EV workshop environment.

• Automobile related Diploma and certfication
• Mechanical and electrical experience
• 5-7 years’ experience as Diagnostic Technician, retail automotive experience.
• Valid UAE driving license

Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group of companies and an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicles.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers—from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Overview

The role involves inspecting, diagnosing, and repairing vehicles using advanced diagnostic tools. Tasks include identifying problems, performing repairs to Fix it Right standards, and ensuring compliance with OEM and Al-Futtaim guidelines. The role covers the full customer journey in the workshop, from receiving a service booking call to handover and invoicing, specifically for Volvo in Dubai and Abu Dhabi.

• Diagnose, perform general repairs, and carry out periodic maintenance with advanced general repair (AGR) and accessories fitment as per repair manuals to achieve productivity, utilization, and targeted hours.
• Create electronic warranty approvals in the Dealer Management System (SAP).
• Manage start-to-end customer interactions from receiving the booking to handover and invoicing.
• Proper usage of service tools and maintenance of the tools inventory.
• Ensure delivery of the vehicle on promise delivery time or per customer demand.
• Engage daily with Andons and the Aftersales Manager to develop the team’s technical skills.
• Keep abreast of latest developments in automotive manufacturing and technology.
• Demonstrate thorough knowledge of parts and components installation.
• Adhere to Original Equipment Manufacturer (OEM) and distributor standards.
• Write technical reports on AGR cases after diagnosing.
• Read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals, and wiring diagrams.
• Follow quality control processes to prevent or correct substandard workmanship.
• Contribute to business success by staying focused on personal performance and sharing knowledge with others.
• Understand and work within Volvo’s requirements where necessary.

• Automotive experience.
• In-depth technical skills.
• Experience with service and maintenance in a workshop.
• Customer management experience and strong communication skills.

• Reporting to the Aftersales Manager and managing a team; close collaboration with internal and external stakeholders.

• Bachelor or Diploma in Automobile, Mechanical, Industrial, or related Engineering.
• IMI LV Master Technician (L3-4) or equivalent.
• High level brand certification (e.g., Diagnostic Master, Gold, L3).
• 4–6 years as a Light Vehicle Technician, including at least 2 years as a Diagnostic Technician; some experience as a Service Advisor in an automotive dealership.
• Basic knowledge of Electric Vehicles.
• Technical skills, customer relationship management, and tooling proficiency.
• Proficient in Microsoft Office.
• Valid UAE driver’s license.

A major division of the Al-Futtaim Group, Al-Futtaim Automotive operates in 10 countries across the Middle East, Asia, and Africa. Our core activities include distribution, manufacturing, leasing, and aftersales. We represent brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, RAM, and Electric vehicles. We are focused on customer-centric, high-quality, value-added service and aim to deliver world-class omni-channel experiences. We employ a large team and offer opportunities for growth with a strong focus on mobility solutions.

Dubai, United Arab Emirates | Posted on 07/06/2025

• Greet customers, understand their vehicle service/repair needs, and provide accurate cost/time estimates.
  
• Liaise between customers and technicians, ensuring smooth workflow in the workshop.
  
• Upsell additional services/parts while maintaining transparency and trust.
  
• Maintain detailed records of services, inspections, and customer interactions.
  
• Handle customer complaints professionally and ensure resolution.
  
• Monitor job progress and keep customers updated on vehicle status.
  
• Ensure compliance with company policies and industry standards.
  

• Minimum 5 years of experience as a Service Advisor in an auto garage/dealership.
  
• Strong knowledge of automotive repairs, maintenance, and diagnostics.
  
• Excellent communication and customer service skills (English mandatory; Arabic a plus).
  
• Proficiency in auto service software (e.g., RO systems, DMS).
  
• Ability to work under pressure in a fast-paced environment.
  
• Valid UAE driving license preferred.
  
• Competitive salary + commission/performance bonuses.
  
• Medical insurance & other benefits as per UAE labor law.
  
• Opportunity to work with a reputable automotive service center.
  

UAE National Service Advisor | Al Futtaim Automotive | FAMCO

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role
We are currently looking for competent & performance driven Service Advisors to work with our FAMCO Team in Abu Dhabi. Service Advisors are the first contact for customers in the Workshop, you are the image builder for the Service Department and present a picture of faith and confidence.

This is a full-time permanent role with Al Futtaim Group. It will work 5 days a week with 2 days off.

What you will do

• Ask Question and record customer requests without delay
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathize and clarify customer requests.
• Check workshop situation and promise delivery time.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Promotion of value-added services
• Resolution of Customer concerns at the earliest time and ensures satisfaction.

Required skills to be successful

• Able to communicate effectively
• Customer service experience will be an added advantage
• UAE National with family book

About the team
The role will report to the Service Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians in a daily basis.

What equips you for the role
You should be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and eager to learn.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

UAEN Guest Relations Officer (Customer Service) | Al-Futtaim Automotive | Trading Enterprises

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs.

• Ensure customers receive the world's warmest welcome upon entering the branch
• Establish the reason for customer visits and direct them to the appropriate department
• Ensure customers with appointments are directed to the correct executive for a smooth transition
• Provide a warm send-off to customers exiting the branch
• Understand and manage the customer journey from start to finish

• Bachelor’s degree or equivalent
• Minimum of 1-year experience in customer service or a customer-facing role
• Proficiency in written and spoken English
• UAE National with family book

You will be part of the Retail Sales department, working closely with the Branch Manager, Branch Sales Executives, and Branch Support Staff to ensure all customers receive first‑class service.

Your experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer‑centric approach, constantly pushing the boundaries on innovation, quality standards, and value‑added service across our vast universe of customers—from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom‑made mobility solutions by delivering nothing less than world‑class omni‑channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high‑performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000‑member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs.

What you will do
Ensure customers receive the world's warmest welcome upon entering the branch
Establish the reason for customer visits and direct them to the appropriate department
Ensure customers with appointments are directed to the correct executive for a smooth transition
Provide a warm send-off to customers exiting the branch
Understand and manage the customer journey from start to finish

Required skills to be successful
Bachelor’s degree or equivalent

Minimum of 1-year experience in customer service or a customer-facing role
Proficiency in written and spoken English

UAE National with family book

About the team
You will be part of the Retail Sales department, working closely with the Branch Manager, Branch Sales Executives, and Branch Support Staff to ensure all customers receive first-class service.

What equips you for the role
Your experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

UAE National Part-Time Opportunity | Customer Service Roles | Al Futtaim Automotive | Dubai

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

UAE National Part-Time Opportunity

Are you a UAE National looking for a part-time role in a dynamic and professional environment? Car emoji

Al Futtaim Automotive is offering an exciting opportunity to join our Toyota & Lexus team as a Receptionist or Guest Relation Officer – where you’ll be the face of our brand and the first to deliver our World’s Warmest Welcome to every customer.

What’s in it for you?

• A part-time role with 2 days off
• Gain hands-on experience in a prestigious automotive brand
• Work in a customer-focused, professional environment
• Be part of one of the UAE’s leading automotive groups

What you will do:

• Be the first point of contact for all customers visiting our service center/ showroom
• Welcome, guide, and ensure customers are connected to the right executive seamlessly
• Deliver an exceptional customer journey from start to finish
• Give every guest a warm send-off, ensuring they leave feeling valued and cared for

What we’re looking for:

• UAE National with Family Book (mandatory)
• Fluent in English with strong communication skills
• Customer service experience is an added advantage
• Basic knowledge of MS Office (Excel preferred)
• High school diploma or higher

About the role:

You’ll be working in a busy workshop environment, and you will be engaging with customers and colleagues across all levels. If you are motivated, customer-focused, and passionate about cars, this is your chance to shine!

Apply today and take the first step into building your career with Al Futtaim Automotive.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

UAE National Part-Time Opportunity | Customer Service Roles | Al Futtaim Automotive | Dubai

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world9s most admired and innovative brands. Al-Futtaim Group9s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

UAE National Part-Time Opportunity

Are you a UAE National looking for a part-time role in a dynamic and professional environment?