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Assistant Vice President - Office Management

Abu Dhabi, Abu Dhabi Aldar Group

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Job Description

Job Purpose:

The AVP – Office Management leads the day-to-day operations and helps shape the overall strategy for managing our corporate office spaces.

This role focuses on creating a smooth, safe, and welcoming workplace experience while supporting company goals and sustainability efforts.

As a key leader, the AVP ensures that office services run efficiently and reflect the highest standards of care, professionalism, and employee support.

Roles and Responsibilities:

• Lead the strategic direction for office management in alignment with company goals and growth.

• Oversee daily office operations, including space planning, facilities, security, and admin support.

• Drive modernization through smart office systems and workflow automation.

• Ensure prompt resolution of office-related requests and maintain high service standards.

• Foster a professional, efficient, and welcoming office environment.

• Manage and mentor a diverse team to promote accountability and continuous development.

• Coordinate with internal departments and vendors to maintain safety, compliance, and service quality.

• Develop and manage office service budgets, ensuring cost-effective delivery.

• Monitor key performance metrics such as service turnaround, space usage, and satisfaction.

• Represent the Office Management team in leadership meetings and cross-functional initiatives.

Related Years of Experience:

Min of 8+ years of experience in office management within a leading regional organization

Field of Experience:

• Experience in office/facility management or corporate operations

• Proven experience managing large, multi-location office environments and cross-functional teams

Technical and Interpersonal Skills:

• Executive-level communication and presentation skills

• Strong vendor and partnership negotiation skills

• Attention to detail with the ability to deliver under pressure

• Strategic planning and stakeholder engagement, high emotional intelligence and cultural sensitivity

Qualifications:

• Bachelor’s degree in business administration or equivalent is required

• Preferred certifications (optional): Facilities Management

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Assistant Vice President - Product Operations Manager

Abu Dhabi, Abu Dhabi Stryker Corporation

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Job Description

Overview

JOB PURPOSE

• Optimizing the processes and systems that underpin our product development and delivery

• Lead cross-functional initiatives, drive continuous improvement, and ensure seamless collaboration across various teams.

• Enhancing product quality, leading product launches, and operationalizing customer feedback to ensure our products meet the highest standards

Responsibilities

Product Operational Excellence:

  • Operationalize Voice of the Customer activities and embed feedback loops into UX cycle
  • Orchestrate and lead product launches and implementation, aligning stakeholders on timelines and information.
  • Lead operational activities, including establishing and scaling product life cycle management activities.
  • Excellent communication skills across different audiences, stakeholders, and customer segments
  • Strong analytical and problem-solving and decision-making skills involving people, process, and tools

Product Analytics and Lifecycle Optimization :

  • Drive the company-wide approach to product quality, including defining, measuring, and reporting
  • Surface insights to Product and Tech teams and advise on further product improvements.
  • Monitor and track the performance of production support environments, providing recommendations for improvement.
  • Drive the company-wide approach to product quality, including defining, measuring, and reporting.
  • Lead the activation and adoption of the experimentation and A/B testing frameworks

Related Year of Experience

  • Min of 8+ Years of experience in product management, product operations, consulting, or similar roles
  • Experience with agile lifecycles, product management tools, and product development processes

Field of Experience

  • Real Estate
  • Financial Services
  • Immersive Experiences

Technical and Interpersonal Skills

  • Ability to leverage product data to make decisions
  • Excellent communication skills across different audiences, stakeholders, and customer segment
  • Strong analytical and problem-solving and decision-making skills involving people, process, and tools
  • Experience with data visualization tools, Jira, Confluence, and Google Analytics, are a plus

Qualification

  • Bachelor’s degree in design, marketing, computer science or similar field
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Assistant Vice President - Talent Acquisition | Financial Services| Orient Insurance PJSC

Robinson & Co (Singapore) Pte Ltd

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Job Description

Assistant Vice President - Talent Acquisition | Financial Services| Orient Insurance PJSC

Orient Insurance PJSC seeks an experienced Assistant Vice President (AVP) of Talent Acquisition to oversee and execute recruitment strategies that attract top talent to our organization. You will manage the day-to-day recruitment operations, plan strategies in accordance with recruitment requirements, and collaborate closely with hiring managers to meet staffing goals effectively and efficiently.

What you will do:

  • Partner with hiring managers to understand hiring needs and create targeted recruitment plans
  • Utilize various sourcing methods including job boards, social media, networking, and employee referrals to attract qualified candidates
  • Maintain and improve recruitment processes and workflows to increase efficiency and effectiveness
  • Monitor recruitment metrics and provide regular reports on hiring progress and market trends
  • Coordinate with external agencies and job portals as needed
  • Ensure compliance with employment laws and internal policies throughout recruitment
  • Support diversity and inclusion initiatives in hiring practices
  • Manage recruitment-related administrative tasks, such as job postings and applicant tracking system updates

Required skills to be successful:

  • Strong understanding of recruitment best practices and sourcing techniques
  • Excellent communication, organizational, and interpersonal skills
  • Ability to work collaboratively with multiple stakeholders
  • Strong problem-solving skills and attention to detail

What equips you for the role:

  • Bachelor’s degree in human resources, or a related field
  • 7-10 years of experience in recruitment or talent acquisition, three of which is on managerial level
  • Proven experience managing recruitment in the UAE or GCC region

About Orient Insurance PJSC

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in the Sultanate of Oman, Riyadh in the Kingdom of Saudi Arabia and Bahrain.

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Luxury Real Estate Project Assistant Vice President (Engineering)

Dubai, Dubai AHS

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Job Description

AHS, a renowned leader in luxury real estate development, is seeking an experienced and driven Project Assistant Vice President (Engineering) to join our dynamic team. In this high-level role, you will play a crucial part in overseeing engineering operations for various luxury development projects, ensuring that all engineering processes align with our standards of excellence. You will collaborate with senior leadership and manage cross-functional teams to deliver projects that meet our strategic objectives.

Responsibilities
  • Provide strategic leadership and oversight of engineering functions across luxury real estate projects.
  • Collaborate with project managers, architects, and contractors to ensure engineering designs meet project specifications and timelines.
  • Develop and implement engineering policies, procedures, and best practices to enhance operational efficiency.
  • Manage project budgets and resources, ensuring effective allocation and utilization for engineering activities.
  • Conduct regular project reviews and engineering assessments to identify areas for improvement and risk mitigation.
  • Foster strong relationships with stakeholders, including clients and regulatory agencies, to ensure compliance and alignment of project goals.
  • Lead and mentor engineering teams, providing guidance and support for professional development.
  • Stay informed of industry trends, technological advancements, and regulatory changes affecting engineering in real estate development.
Qualifications
  • Bachelor's degree in Engineering, Architecture, or a related field; a Master’s degree is preferred.
  • Proven experience in a senior engineering role within luxury real estate development (10-15 years)
  • Strong understanding of engineering principles, practices, and regulations.
  • Excellent leadership and team management skills.
  • Demonstrated experience managing complex projects and cross-functional teams.
  • Exceptional communication and interpersonal abilities.
  • Ability to think strategically and solve problems effectively.
  • Proficiency in project management and engineering software tools.
  • Strong analytical skills with a focus on data-driven decision-making.
  • Commitment to quality and continuous improvement.
  • Experience with sustainability practices in engineering is a plus.
Why Join AHS?
  • Innovative Environment : Be part of a forward-thinking company that embraces innovation and creativity in the luxury real estate market.
  • Career Advancement : Enjoy opportunities for professional growth and development, with a clear path for career progression.
  • Exclusive Properties : Work with a portfolio of some of the most prestigious and exclusive properties in the market.
  • Collaborative Culture : Join a team-oriented environment where collaboration and mutual support are highly valued.
  • Client-Centric Approach : Be part of a company that prioritizes exceptional customer service and client satisfaction.
  • Competitive Compensation : Receive a competitive salary and benefits package that rewards your hard work and dedication.
  • Global Network : Leverage a robust network of industry contacts and high-net-worth clients.
  • Cutting-Edge Technology : Utilize the latest sales management software and CRM systems to enhance your efficiency and effectiveness.
  • Recognition and Rewards : Benefit from a culture that recognizes and rewards outstanding performance and achievements.
  • Work-Life Balance : Enjoy a supportive work environment that values work-life balance and employee well-being.

Please Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your understanding.

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Assistant Vice President - Sustainable Construction and Supply Chain

Abu Dhabi, Abu Dhabi Aldar Group

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Job Description

Overview

JOB PURPOSE

Implementation of sustainable construction and supply chain strategies across all developments and projects, as well as existing portfolio. Lead supply chain engagement to find commercially viable carbon solutions to delver on Aldar’s net zero targets. And support environmental data gathering and assurance for all construction sites.

Responsibilities
  • Lead the implementation of sustainable construction and supply chain strategies and plans.
  • Develop sustainable procurement requirements and criteria and integrate them into procurement and tendering process.
  • Lead the review, development and continuous improvement of policies, standards, guidelines, tools and systems related to embedding sustainability into construction and the supply chain selection, evaluation and development.
  • Develop low carbon construction materials and products’ market intelligence, understand supplier market economics, and develop pricing benchmarks.
  • Develop a program for supply chain ESG development and deliver it to raise the maturity of contractors and suppliers to achieve mutual sustainability targets.
  • Manage analysis of assurance-ready environmental data from construction sites, develop key insights / findings and propose solutions to various supply chain sustainability issues.
  • Assess the environmental impact of materials and products within the supply chain, considering factors such as carbon footprint, energy consumption, and waste generation.
  • Collaborate with projects teams to ensure that sustainable materials are seamlessly integrated into installation and construction operations.
  • Identify potential risks and challenges related to technical viability of sustainable materials and products and develop mitigation strategies to address them.
  • Drive innovation in sustainable supply chain by exploring new technologies, materials, and techniques that align with project specifications and sustainability objectives. And lead implementation of sustainability pilots and programs.
  • Stay informed about regulatory changes and industry trends that may impact the availability or use of green materials.
  • Ensure the monitoring of the compliance level to relevant laws, regulations and standards related to the function
Experience
  • Related years of experience: Min of 8+ years of related experience in sustainability / sustainable design and construction in the built environment
Field of Experience
  • Real Estate or Construction
Technical and Interpersonal Skills
  • Strong understanding of sustainable procurement practices, green materials, and their application in construction projects.
  • Proficiency in sustainability assessment tools (e.g., EPD, LCA)
  • Familiarity with relevant regulations and certifications related to sustainable sourcing.
  • Project management
  • Interpersonal and presentation skills
  • Excellent analytical and problem-solving skills
Qualification
  • Bachelors' degree in a related field including sustainability, engineering, environment or a related field.
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Assistant Vice President - Client Manager - Global Networking Banking (UAE Nationals Only)

Dubai, Dubai Citigroup

Posted 10 days ago

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Job Description

_The Client Manager at Citi's Global Network Banking business is responsible for owning client delivery for a portfolio of multinational clients. The Client Manager will also independently manage a portfolio of multinational clients working closely with the Parent Account Management team._
_The role consists of liaising with coverage teams and product partners globally to provide timely identification and resolution to client issues; and to facilitate the implementation of new client solutions, and manage the allocation of credit, to support Citi's Loans, Treasury and Trade Solutions (TTS), and Markets franchises. The Client Manager will also serve as a main point of contact for Citi's cross-functional units such as AML/KYC and Credit Operations to ensure compliance with regulatory and credit-related legal requirements._
_We are looking for an individual with excellent problem-solving, organizational, and written and verbal communication skills, to assist our Multinational Corporates in navigating Citi's broad global network, while developing a deep understanding of their priorities to drive client satisfaction and identify new business opportunities. Solid understanding of KYC, credit management, and Citi's corporate banking product capabilities is strongly desired, as well as a positive attitude and strong work-ethic._
Responsibilities:
+ Build relationships with various internal and external audiences to ensure timely problem resolution and to provide support for a range of audience needs and services
+ Field calls from clients and product partners and escalate issues as needed, navigating through Citi's extensive network of 100+ countries.
+ Ensure timely resolution and client satisfaction on all financial and operational investigations including credit, foreign exchange, cash management, trade services, etc.
+ Partner with Product Partners and Relationship Managers to perform various activities for Know Your Client (KYC) and AML requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels
+ Facilitate credit originations, credit allocation, approvals, documentation, bookings, fee collections
+ Negotiations and renewals for Standby Letters of Credit in collaboration with the Trade teams. For LCs, monitor their requests against committed lines and ensure pricing is in line with Citi standards
+ Understand the bank's credit culture, adhere to credit policies and guidelines, and document and justify exceptions, where appropriate.
+ Monitor billing and service queries, as well as correct mapping/marketing hierarchies to ensure revenues earned from all products are appropriately reflected
+ Represent banking coverage team in client meetings
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
+ 6-8 years of experience (financial services preferred)
+ Bachelor's degree in Finance or closely related areas of Business Administration
+ Credit skills/experience (i.e., financial accounting, commercial lending theories, industry awareness, loan structuring, etc.) preferred
+ Comprehensive knowledge of Support, Credit & Legal documentation requirements (e.g. Letters of Comfort, parent guarantees, LC's and their agreements, ISDA/CSA, Short Term Loan agreements, Cards Agreements, etc.)
+ Flexibility with work schedule (i.e. may work across different time zones)
+ Ability to be client focused and results oriented
+ Consistently demonstrate follow-up and organizational skills and attention to detail
+ Consistently demonstrate clear and concise written and verbal communication
+ Proven planning, negotiation and analytical skills
+ Consistently demonstrate a professional attitude
Education:
+ Bachelor's degree/University degree or equivalent experience.
---
**Job Family Group:**
Institutional Banking
---
**Job Family:**
Corporate Banking
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Assistant Vice President - Client Manager - Global Networking Banking (UAE Nationals Only)

Dubai, Dubai Citigroup Inc.

Posted today

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Job Description

The Client Manager at Citi’s Global Network Banking business is responsible for owning client delivery for a portfolio of multinational clients. The Client Manager will also independently manage a portfolio of multinational clients working closely with the Parent Account Management team.

The role consists of liaising with coverage teams and product partners globally to provide timely identification and resolution to client issues; and to facilitatethe implementation of new client solutions, and manage the allocation of credit, to support Citi’s Loans, Treasury and Trade Solutions (TTS), and Markets franchises. The Client Manager will also serve as a main point of contact for Citi’s cross-functional units such as AML/KYC and Credit Operations to ensure compliance with regulatory and credit-related legal requirements.

We are looking for an individual with excellent problem-solving, organizational, and written and verbal communication skills, to assist our Multinational Corporates in navigating Citi’s broad global network, while developing a deep understanding of their priorities to drive client satisfaction and identify new business opportunities. Solid understanding of KYC, credit management, and Citi’s corporate banking product capabilities is strongly desired, as well as a positive attitude and strong work-ethic.

Responsibilities:

  • Build relationships with various internal and external audiences to ensure timely problem resolution and to provide support for a range of audience needs and services
  • Field calls from clients and product partners and escalate issues as needed, navigating through Citi's extensive network of 100+ countries.
  • Ensure timely resolution and client satisfaction on all financial and operational investigations including credit, foreign exchange, cash management, trade services, etc.
  • Partner with Product Partners and Relationship Managers to perform various activities for Know Your Client (KYC) and AML requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels
  • Facilitate credit originations, credit allocation, approvals, documentation, bookings, fee collections
  • Negotiations and renewals for Standby Letters of Credit in collaboration with the Trade teams. For LCs, monitor their requests against committed lines and ensure pricing is in line with Citi standards
  • Understand the bank's credit culture, adhere to credit policies and guidelines, and document and justify exceptions, where appropriate.
  • Monitor billing and service queries, as well as correct mapping/marketing hierarchies to ensure revenues earned from all products are appropriately reflected
  • Represent banking coverage team in client meetings
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 6-8 years of experience (financial services preferred)
  • Bachelor’s degree in Finance or closely related areas of Business Administration
  • Credit skills/experience (i.e., financial accounting, commercial lending theories, industry awareness, loan structuring, etc.) preferred
  • Comprehensive knowledge of Support, Credit & Legal documentation requirements (e.g. Letters of Comfort, parent guarantees, LC's and their agreements, ISDA/CSA, Short Term Loan agreements, Cards Agreements, etc.)
  • Flexibility with work schedule (i.e. may work across different time zones)
  • Ability to be client focused and results oriented
  • Consistently demonstrate follow-up and organizational skills and attention to detail
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven planning, negotiation and analytical skills
  • Consistently demonstrate a professional attitude


Education:

  • Bachelor's degree/University degree or equivalent experience.

---

Job Family Group:

Institutional Banking

---

Job Family:

Corporate Banking

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr

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Vice President, Enterprise Strategy

Dubai, Dubai Mastercard

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Job Description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Vice President, Enterprise Strategy
Major Accountabilities:
Lead accountability for Strategy Planning across MEA - driving and coordinating the creation of strategic plans and overseeing their execution, setting the policies and framework for managing strategic planning processes.
Organizational Structure:
Reports to the Head of Market Development, who reports to the Regional President.
Key Responsibilities
- Lead responsibility for coordinating the development of strategic plans and driving the implementation of these, across MEA (i.e. at divisional, area and country levels) by tracking progress against agreed targets and initiatives.
- Drive inputs and relevance to feed into corporate strategic framework design, and drive this down within MEA markets.
- Coordinate the development, alignment and approval of market strategy plans with various stakeholders (Divisional President, Area Heads, other Head of Functions, Finance, etc) with particular focus to drive longer term diversification initiatives to grow, build and diversify revenue streams. Focus on drawing out from areas and countries their strategic market landscape, opportunity analysis and opportunity sizing to drive diversification and growth initiatives.
- Oversees pipeline developments and coordinates business strategies to achieve an integrated business approach and achieve synergies across MEA. The jobholder should also be able to proactively contribute to the identification and pursuit of strategic development opportunities across MEA.
- Oversees market strategy plans across the division, areas and countries to ensure divisional priorities are embedded into strategy documents and ensure cross market synergies can be leveraged upon within the division. Engage in discussions with the Divisional President, Area Heads and other Head of Functions to re-shape strategy where cross-purposes are identified when reviewing plans across the division.
- Ensure on behalf of the division that respective areas and countries follow through on their execution of strategic plans and are not be diverted into delivering solely based on short-term wins.
- Support the Divisional President, Area Heads and other Heads of Function as required Headed in developing business deals with specific customers in support of divisional plans.
Act as the lead liaison officer and coordinator between MEA and APMEA, and broader MasterCard geographies in relation to all Strategy matters.
Key Skills & Experience
- A deep understanding of strategic planning and go-to-market processes.
- Understanding of customer and constituent needs, marketplace dynamics, industry trends and the competitive landscape.
- Comprehensive knowledge and understanding of a customer and segment led strategy, as well as economic modeling. Understanding the regulatory landscape across the region a critical component for all strategic initiatives.
- Experience of managing multiple stakeholders in a multicultural environment, across multiple geographic locations. Strong negotiating and influencing skills, with the ability to manage delivery through others who do not report directly.
- Strong and proven experience in the business, with sound financial skills and high levels of commercial awareness. Also, the ability to clearly communicate strategies and complex financial information in an easy to understand manner.
- Strategic planning skills, with the ability to develop sound business cases and meaningful financial analytics.
- Experience of preparing and managing budgets across geographies and markets.
- A proven leader who is results driven and who takes a disciplined approach to achieve results.
- Ability to work collaboratively and both independently and in a team environment.
- Excellent writing and presentation skills, extensive experience in communicating in international environment at senior management level
- 10+ years of progressive business experience and demonstrated results in strategic, financial and/or commercially focused roles.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Vice President - Talent Analytics

Abu Dhabi, Abu Dhabi Aldar Group

Posted today

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Job Description

Overview

Job Purpose: To build and manage Aldar’s people data and analytics capability. This role enables data-driven decisions across all P&C teams by overseeing the full lifecycle of people data management, from collection and classification to cleansing and compliance (with data privacy regulations), and by translating data into workforce intelligence and predictive insights

Responsibilities
  • People Data Management
  • Establish and oversee standards for people data collection, classification, and maintenance to ensure accuracy and integrity.
  • Partner with the VP People Digital Transformation to ensure system outputs provide clean and reliable data for analytics use.
  • Ensure compliance with data privacy regulations and ethical use of workforce data.
  • Analytics, Reporting & Dashboards
  • Design and manage P&C dashboards, workforce scorecards, and executive-level reporting for the CPCO and leadership team.
  • Deliver timely and accurate reporting on core HR metrics (e.g., headcount, turnover, diversity, absenteeism, engagement).
  • Continuously improve reporting tools and visualization methods to make data accessible and actionable for stakeholders.
  • Develop advanced analytics models (e.g., predictive attrition, workforce planning, pay equity, succession risk).
  • Interpret data trends and provide actionable insights to shape workforce strategy, employee experience, and organizational effectiveness.
  • Cross-Functional Partnership
  • Partner with the broader P&C team to measure impact of people initiatives (e.g., engagement, culture shifts, learning outcomes).
  • Collaborate with Group Technology and Group Finance to ensure workforce data aligns with broader enterprise reporting.
Experience
  • 10 + years of experience in HR analytics, workforce planning, or business intelligence
  • Proven track record in data management, analytics, and visualization (e.g., Power BI, Tableau, Qlik, or equivalent).
  • Demonstrated ability to translate data into actionable business insights.
  • Experienced with large-scale HR data sets and integrating multiple data sources.
  • Familiarity with HR processes across the employee lifecycle.
  • Prior experience in private sector, large-scale organizations or fast-growth environments preferred.
Technical & Interpersonal Skills
  • Expertise in data analysis, visualization, and storytelling.
  • Strong understanding of HR metrics and workforce analytics best practices.
  • High proficiency in analytics tools (SQL, Python/R for HR analytics a plus).
  • Excellent problem-solving, critical thinking, and quantitative skills.
  • Ability to convey clear messages through data storytelling
  • Knowledge of data privacy requirements.
Qualifications
  • Bachelor’s degree in Data Science, Statistics, Business Analytics, Finance, HR, or related field (required).
  • Master’s degree (MSc in Analytics, HR Analytics, or MBA with quantitative focus) preferred.
  • Professional certifications in data/analytics (e.g., Power BI, Tableau, SQL, or People Analytics certifications) desirable.
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Vice President - Customer Operations

Abu Dhabi, Abu Dhabi Aldar Group

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Job Description

Job Purpose

Lead the Customer operations to drive, develop, and deliver a customer-centric post sale operations that ties in all customer requests raised across touchpoints to be centralized and serviced via a one-stop-shop function.

Responsible for the enhancement of customer operations processes for better visibility, transparency and accountability in managing customer requests and SLA for improved customer experiences.

Roles and Responsibilities
  • Actively involved in setting up the operations to support with DXB & RAK launch of ALDAR services similar to the AUH Operational Excellence set-up.
  • Assess and centralize all workflows across customer touch points under single shared service function.
  • Partner with Sales support teams to understand ongoing business and upcoming projects to help forecast proactively incoming volumes and better plan operations.
  • Oversee all daily operations along with the post-sale registrations of units which include SPA validation and timely delivery.
  • Work with Abu-Dhabi Teams to unify the processes across DXB & RAK teams.
  • Providing support & enabling the Operations team to ensure seamless execution of daily operations, digitize our processes and offering diverse perspectives to address ongoing challenges.
  • Compiling and presenting regular reports to senior management, detailing key operational metrics, performance indicators, prevailing trends, and predictive future outcomes
  • Driving and enhancing CSAT & Net Promoter Scores across operational transactions
  • Management of projects and operational Governance within the operations team will be an ongoing expectation from the candidate.
  • Plan strategies for Customer interfaces across digital, virtual & physical channels of service to deliver “first-time resolution”.
  • Drive integration with government authorities to allow for quicker, seamless and elevated customer experiences from post-sale initial registration to final title deed to in living experiences.
Related Years of Experience

Min of 10+ years of related experience in Customer service, Contact Center, Banking, Project Management and or Real Estate.

Min of 5+ years' experience in leadership or people management roles

Field of Experience:

Customer management, banking, Real estate management.

Strong knowledge of real estate products and services

Strong knowledge of customer service standards and customer quality delivery standards

Technical and Interpersonal Skills

Proven strategic thinker with track record of innovation

Demonstrated excellent value-based leadership skills

Strong communication and interpersonal skills

Understanding of BPO’s (advantageous)

Qualification

Bachelor's degree in business administration or related field

Master's degree preferred.

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  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
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  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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