497 Baker Hughes jobs in the United Arab Emirates

Join our team as a Technical Support specialist at Splash Software LLC . In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Guide clients through service integration, offering assistance and troubleshooting.
• Monitor service status post-integration and handle client inquiries.
• Manage support tickets efficiently using our ticketing system.
• Use Microsoft Office tools to document and report issues.
• Work rotating shifts, including nights and weekends, to provide 24/7 support.

Qualifications:

• Experience supporting B2B/B2C clients in a software environment.
• Proficiency with ticketing systems and software support.
• Strong understanding of business software support.
• Proficiency in Microsoft Office.
• Excellent problem-solving and communication skills.
• Ability to work in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Fluent in English (written and spoken).
• Intermediate knowledge of HTTP API/Socket connections.
• Background as a developer or in a related technical role.
• Ability to diagnose and troubleshoot technical issues.
• Strong interpersonal skills to explain technical topics clearly.

Additional Details:

• Location: Dubai, Business Bay, Binary Tower
• Flexible working hours for 24/7 operations

This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

Purpose of Role

This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You'll solve diverse technical challenges for clients operating in complex environments worldwide, requiring a blend of technical aptitude, creative problem-solving, and excellent communication skills.

Key Responsibilities

1. Technical Problem Solving
   • Troubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms
   • Advise clients of tech
   • Use analytical thinking to diagnose complex technical problems
   • Leverage appropriate tools, including AI, to enhance efficiency and solution delivery
2. Client Support Excellence
   • Deliver responsive and personalized technical support via multiple communication channels
   • Understand clients' operational contexts to provide relevant solutions
   • Explain technical concepts clearly to non-technical clients
   • Build strong client relationships through reliable support and follow-through
   • Support planning and managing journey management tasks around the world for corporate customers as per established SOPs
3. System Management & Optimization
   • Monitor and maintain various technical systems including GPS tracking, communication platforms, and security applications
   • Configure and optimize systems based on client requirements
   • Support data analysis and dashboard management
   • Assist with system integrations and updates
   • Troubleshooting and debugging code
   • Researching and designing new software systems, websites, programs, and applications
4. Emergency Response Support
   • Monitor alert systems and respond according to established protocols
   • Coordinate with relevant parties during critical situations, ensuring intricate understanding of Sicuro SOPs
   • Maintain calm and structured communication during high-pressure scenarios
   • Document incidents thoroughly for analysis and improvement
5. Continuous Improvement
   • Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems
   • Contribute ideas for service improvement
   • Stay current with emerging technologies relevant to our services

Qualifications & Skills:

Essential

• Technical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar)
• Proficiency with technology tools, including comfort with learning new systems
• Proficiency using AI tools to enhance productivity and problem-solving
• Excellent communication skills with ability to explain technical concepts clearly
• Experience providing technical support in a customer-facing role
• Strong problem-solving abilities with a creative, adaptable approach
• Ability to manage, coordinate and prioritise multiple tasks in a fast-paced environment
• Adaptability to work in a 24/7 operational environment and perform calmly under pressure
• Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision

Preferred

• Coding or scripting knowledge (Python , JavaScript, R Language, C++)
• API integration experience
• Experience supporting clients in high pressure situations
• Knowledge of data analysis and visualization
• Background in emergency response or operations centre environments

This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.

To apply, please email your CV and covering letter to

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

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Our client is wishing to recruit an experienced Technical Support Specialist to ensure support to customers throughout ME with a focus on the Abu Dhabi office. You will be assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. Problem resolution may involve the use of diagnostics and help from service owners.

• Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email
• Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required
• Proactively monitor the Service Desk inboxes
• Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Maintenance of user accounts on various systems, including AD and Exchange
• Maintenance of the Firm’s hardware, i.e. mobile devices, laptops, PCs, monitors etc.
• Process management such as new joiners, leavers, mobile distribution, laptop loans etc.
• Assist with Conference / Meeting Room assistance
• Software problem resolution – legal and bespoke
• Building and installing PCs and mobile devices (e.g. laptops, Surface Pros, Yogas)
• Assistance with Project work and implementation
• Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.
• Alert management and service owners to emerging trends in incidents.
• Assist in software releases and rollouts according to Change Management best practices.
• Work closely with third line technical support to increase first time fix rate.
• Build rapport with customers and colleagues.
• Escalate incidents with accurate documentation to service owners, when required.
• Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledge base, as needed.
• Test fixes to ensure problem has been adequately resolved.
• Assist in providing assistance to colleagues, when request volumes are high.
• Perform post-resolution follow ups with colleagues, as required.
• Develop Help sheets and FAQ lists for customers and colleagues.
• Contribute to knowledge base and training, as needed
• Reinforce SLAs to manage customer expectations
• Provide suggestions for continual improvement
• Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work
• Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA
• Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT team, in line with the level of responsibility of the role
• Support and maintain mobile devices, alongside the associated applications delivered through MobileIron
• Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops
• Manage the pool laptop process
• Maintain hardware stock levels and liaise where necessary, working with IT Procurement
• Supporting Citrix and home devices
• Build & re-build of IT equipment with an understanding of imaging software
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Log all IT incidents and Service Requests on the IT Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Work as part of a team, with a positive ‘can-do’ attitude, sharing advice and workload to provide the best possible service to users
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Adhere to local and regional IT operational standards
• Other duties as assigned to fully meet the requirements of the position

Technical Skills

• Proven experience in an IS / IT technical client-facing role, ideally in a professional services environment
• Experience of using call logging software would be desirable
• Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) would be beneficial
• Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
• Demonstrable experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Experience with using and troubleshooting Outlook 2016 within a network environment (permissions, calendar sharing, delegation etc.)
• Knowledge of Internet Explorer, Google Chrome and Edge
• Good knowledge of document management systems
• Demonstrable experience of working with mobile devices; experience working with telephony systems would be advantageous
• A strong ability to document IT processes and procedures would be beneficial
• Experience working in an ITIL driven environment and working knowledge of ITIL principles and processes.

Personal Skills and Attributes

• Excellent written and verbal communication skills
• Able to interact positively at all levels within the firm and a good team player
• Able to demonstrate excellent client/customer facing skills, with a keen interest to understand general business needs
• Able to communicate in non-technical terms with the users to both understand their problem and to relay how the problem will be resolved
• Able to exercise tact and diplomacy in an organisational setting
• Able to make decisions and remain calm while under pressure – particularly when dealing with difficult situations
• Able to absorb and retain information quickly
• Able to work closely with third line teams
• Methodical approach to work, with a strong focus on accuracy and quality
• Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate
• The confidence and resilience to overcome obstacles to deliver what is required
• Demonstrating initiative and the ability to be proactive, while also being able to follow instructions and provide support to colleagues
• Can carry out all responsibilities in a way which supports the practice’s values and promotes its equal opportunities and diversity principles
• Able to be an ambassador for the firms' IT, being professional in outlook, attitude and appearance
• Previous experience working in the Legal industry would be beneficial

We seek a Technical Support Lead to drive the success of our global technical support team. This role will oversee daily operations, develop and implement strategies to improve efficiency and customer experience.

• Manage and improve technical support processes to meet high standards.
• Use tools like Zendesk, Jira, and Workforce Management to streamline workflows.
• Analyze data to identify trends and make informed decisions.
• Leverage technology to enhance efficiency and customer satisfaction.

• Proven leadership in managing global technical support teams.
• Strong understanding of support methodologies and industry best practices.
• Experience with CRM and help desk tools like Zendesk.
• Technical expertise in relevant technologies and systems.
• Fluency in multiple languages.

Join to apply for the Architect- Technical Support role at Dicetek LLC .

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• Assist in reviewing all technical / NOC requests from Investors and their representatives, ensuring compliance with company processes and timely responses/closure.
• Support Customer Service in handling technical requests to ensure effective support for smooth operations, including coordination meetings with customers, contractors, and consultants.
• Prepare and monitor requests according to the agreed tracker format and on the system.
• Conduct design reviews and issue NOC/exemption fees for Land Plot Investor Design Submissions following Guidelines/Policies.
• Coordinate with internal teams (DHLE, DCM, CS, Legal, etc.).
• Provide recommendations and drive initiatives to ensure customer-focused and cost-effective services.
• Support the Section Head in conducting feasibility analyses, preparing reports for informed decision-making, and maintaining records.
• Ensure compliance with all policies, systems, processes, and procedures.
• Prepare daily and weekly operational reports.

• Min 4-6 years of experience in Design Review and technical review of Value Added Requests.
• Experience with Design Review processes in planning, project monitoring, post-contract, technical review, investor management, customer service, and NOC issuance.
• Knowledge of real estate and property development processes.
• Familiarity with authorities' approval processes.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Design, Art/Creative, and Information Technology
• Industries: IT Services and IT Consulting

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