242 Technical Support jobs in the United Arab Emirates

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is responsible for all Zahrawi’s PC desktop, laptop configuration and application support including Windows Operating Systems, software and other applications.

Provide technical support and assistance to all employees including maintenance and upgrading of resources.

ACCOUNTABILITIES:

• Adhere to all Zahrawi Policies & Procedures as applicable.

IT Infrastructure:

• Maintain the LAN infrastructure for Zahrawi Offices and warehouse within Gulf.
• Check the LAN, WAN connectivity of the servers on a regular basis.
• Perform routine network startup and shutdown procedures and maintain control records.
• Handle the telephone system of office and warehouse, as well as the remote office telephone system within Gulf.
• Maintain CCTV infrastructure and ensure recording and backup.

Help Desk Support:

• Support Zahrawi employees with requests submitted through Helpdesk Management.
• Provide internal and external support of all IT Equipment for each employee of Zahrawi.
• Handle access card account creation and issuance of access cards as per request for HR.
• Install and Configure Windows Operating System, Office Applications, PC Installations, Mail Configuration for Outlook.
• Coordinate and communicate with affected parties in case of any hardware or software failures reported to the Helpdesk Management.

Backup & Security:

• Daily check for viruses and update the antivirus database.
• Monitor and remove any virus, spyware, and other non-authorized software.
• Apply appropriate security policies.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Maintain proper permission for shared resources in Cloud and Local Servers.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Troubleshooting:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Coordinate and follow-up with service centers for repairs of laptops and printers.
• Visit remote offices and warehouse within Gulf regions for problem solving and regularly visit for check-up and maintenance.
• Receive calls on daily basis to attend for troubleshooting because of system hang-up and attend for rectifying and solving the problems.
• Repair and recover hardware or software failures while coordinating and communicating with impacted constituencies.

Maintenance & Upgrading:

• Maintenance of inventory items for IT assets and equipment’s in use.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade existing internet connections as and when needed.
• Ensure all IT operations meet the Industry standards and suggest IT solutions to business problems.

IT Procurement:

• Handle IT purchases and IT petty cash.

• Education: Bachelor’s Degree in Information Technology, Computer Science or related field.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2+ years of experience.
• Job Specific Skills:
  • Excellent MS Office Skills (Excel Formulas, Pivot).
  • Hardware & Software user support.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

We are currently seeking a dedicated and skilled individual to join our internal team as a Technical Support Specialist. This role will involve providing comprehensive technical support to our internal team members across various business entities. They will be responsible for troubleshooting IT-related hardware and software issues, assisting with internet connections, and GPS systems, and implementing software solutions.

• Provide technical support for IT-related hardware, including troubleshooting and maintenance.
• Assist in setting up and troubleshooting internet connections and assistance with GPS systems .
• Implement software solutions and provide support for software-related tasks, including configuration and updates.customer for this feature.

• A valid driving license is a must.
• Passionate, committed, and confident individual.
• Currently available inQatar
• Ability to work independently and as part of a team.
  

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Strong understanding of IT hardware, software, and networking principles.
• Excellent communication and interpersonal skills.

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

The Technical Lead Engineer is responsible for providing highly technical support to Aftermarket Services (NCS) customers and field service engineers in the Middle East industrial gases and LNG industry. The position serves as the technical lead during NCS troubleshooting, repair, and maintenance of cryogenic equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Provide technical support for NCS MIDDLE EAST customers, Customer Centers, and field service engineers both onsite and remotely.

· Develop standard tools and procedures leveraging expertise.

· Assist the NCS sales group with technical and commercial bids as needed

· Review workshop teardown reports and assist in failure determination.

· Review Field Trouble Reports (FTR), disposition and follow through with the execution of solutions that meet customer requirements with a high level of quality assurance.

· Provide oversight on Field Service/Field Trouble reports after providing site services.

· Analyze failures and prepare long-term corrections to CARs.

· Perform Root Cause Analysis (RCA) efforts for MIDDLE EAST Customer Center products.

· Maximize reliability in aftermarket servicing of equipment to minimize future down time for customers.

· Act as technical liaison with product companies for warranties, technical issues and make recommendations to deliver solutions and continuous improvement on products.

· Provide on-site training to customers to improve customer’s ability to troubleshoot, effectively operate, and maintain equipment.

· Collaborate cross functionally and with other units to ensure and enhance transparency.

· Work with workshop, and project managers to provide technical oversight on overhauls, repairs and warranties.

· Remain current with new Product Company designs.

· Other duties as assigned.

· Bachelor’s Degree in Mechanical Engineering or equivalent experience

· 7+ Years minimum related experience.

· Experience in practical application of engineering science and technology as it applies to pumping systems or related products.

· Experience in reading and interpreting electrical, mechanical, and process blueprints and related technical documentation.

· Specific experience with cryogenic equipment and aftermarket services highly preferred.

The competencies listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills, and abilities required to perform the essential functions of the job may be accepted.

Work Environment and Physical Demands.

· Stand, walk, sit, talk, hear, type, and write.

· Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.

· Use standard office equipment such as computers, telephones, printers, copiers, etc.

· Lift files and open desk drawers and filing cabinets.

· Lift 50-100 pounds.

· Work in both office and shop environments at customer and company sites.

· Conditions may vary at each location yet are essentially the same as listed.

· Off hour/day availability.

· Travel and stays at customer work and company sites.

Safety Complete safety training requirements.

· Participate in other training as directed by the Company or manager.

· Wear Nikkiso approved PPE as needed.

· Ensure all safety requirements and PPE requirements are enforced as appropriate.

· Address or report safety-related issues and incidents promptly.

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Technical Support Engineer - MENA Region

Location: Dubai, United Arab Emirates (or within the MENA region)
Job Category: Engineering | Full-Time

A leading global provider of advanced screening and water intake solutions is seeking a Technical Support Engineer to support projects across the Middle East and North Africa (MENA). This role focuses on traveling water screen systems for industrial, desalination, and power generation facilities.

As a Technical Support Engineer, you'll serve as the on-the-ground technical expert-supporting fabricators, contractors, and plant operators to ensure the smooth installation, commissioning, and operation of water screening systems.

• Collaborate with account and product managers on regional engineering projects.

• Provide hands-on technical support during fabrication, installation, commissioning, and testing of screening systems.

• Troubleshoot and resolve issues on-site during equipment setup and operation.

• Conduct site visits, inspections, and Factory Acceptance Tests (FAT), with comprehensive reporting.

• Act as the regional technical representative-ensuring high standards and professionalism.

• Travel regionally up to 70%, including some weekends and holidays as required.
  

• Bachelor's degree in Mechanical Engineering or related discipline (Master's a plus).

• Minimum 5 years of technical support, field service, or commissioning experience in the MENA region.

• Industry experience in power generation, desalination, or industrial plant operations is highly desirable.

• Fluent in Arabic and English; Hindi is a plus.

• Strong skills in technical communication, troubleshooting, and Microsoft Office.

• Ability to interpret CAD drawings and technical documentation.

• Self-directed, organized, and capable of working across multiple levels of an organization.
  

• Competitive salary and full benefits under a local employment contract.

• Remote/home office flexibility.

• Exposure to cutting-edge technologies in the industrial water sector.

• A collaborative, inclusive team environment with a global presence and stable growth.
  

If you're a proactive engineer ready to make an impact across critical infrastructure projects in the MENA region, we want to hear from you.

• Seniority levelEntry level

• Employment typeFull-time

• IndustriesOil and Gas

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Join to apply for the Technical Support Engineer role at Intertec Systems

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Skills:
MDM, ITIL Certified, ITSM, IMAC, Office 365, CompTIA Network+, Virtual Private Network (VPN), L1,
Job Description
JOB TITLE: Technical Support Engineer
JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA
QUALIFICATION: 3 Year Technical Diploma or Bachelor's degree in related field (preferred).
CERTIFICATIONS: Any one of - CompTIA A+, ITIL V3/V4, Microsoft 365 Certifications
EXPERIENCE: 3 4 Yrs
Responsibilities (includes All Tasks)

• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Perform MDM (Mobile Device Management) enrolment.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.
  

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti, BMC, ServiceNow, etc.
• Knowledge of IMAC (Install, Move, Add, Change) processes.
• Physical ability to participate in bulk asset movement.
  

• CompTIA A+
• Microsoft 365 Certifications
• ITIL V3/V4
  

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

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Intertec Systems Abu Dhabi Industrial City, Abu Dhabi Emirate, United Arab Emirates

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Intertec Systems Abu Dhabi Industrial City, Abu Dhabi Emirate, United Arab Emirates

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This range is provided by Intertec Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Skills:
Windows Monitoring, WMI, Syslog, Patch Management, Cisco, Solarwinds, ITSM, Microsoft Server,
JOB TITLE: Technical Support Engineer - NOC
JOB PURPOSE: Provide timely response to all incidents, Requests, outages, and performance alerts.
QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)
CERTIFICATIONS: ITIL
EXPERIENCE: Total 3-5 years of experience in Monitoring and L1 level knowledge in IT infrastructure domain.
REPORTING TO: Service Delivery Manager
Responsibilities (includes All Tasks)

• Good understanding of monitoring tool (SolarWinds) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding on reporting based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts
  

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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BlackStone eIT is looking for a proactive and skilled IT Technical Support professional to join our dedicated team. In this role, you will provide comprehensive technical assistance to our clients and internal teams, ensuring the smooth and effective operation of our IT systems and services.

Responsibilities

• Serve as the second level of support for end-user issues, escalating complex problems to Level 3 support when necessary.
• Troubleshoot functional and technical issues in the configured processes and coordinate with product support for Level 3 issues.
• Maintain a log of reported issues and resolutions to update the knowledge management and FAQ database.
• Provide monthly reports on the issues reported and resolved.
• Ensure compliance with the standard software policy and handle non-standard software requests after thorough analysis and security verification.
• Support users in day-to-day activities and liaise with users to understand and log identified business transactions in the system.
• Provide support for all end-user / customer systems including printers, PCs, mobile devices, IoT, phones, etc.
• Perform routine maintenance on assets and maintain related asset registry.
• Deliver services and support within SLA and customer satisfaction targets.

Requirements

• Bachelor's degree in Computer Science or related field with at least 6 years of related experience.
• Required Certifications: A+, M365 Certification, Network+.
• Preferred Certifications: Microsoft Technology Associate (MTA), Avaya, CCNA.
• Proven experience as a Level 2 Support Technician or similar role.
• Strong knowledge of computer systems, hardware, and software.
• Excellent problem-solving and communication skills.
• Ability to document solutions and provide training to users.
• Familiarity with helpdesk software and remote troubleshooting.

Benefits

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development