108 Technical Support jobs in the United Arab Emirates

BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.

Responsibilities

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot and resolve software and hardware problems for clients.
• Document all customer interactions, issues, and resolutions in our support ticketing system.
• Provide guidance and assistance with software installations, updates, and configurations.
• Collaborate with upper-level support engineers and product teams to resolve complex issues.
• Stay current with product knowledge and updates to effectively assist customers.
• Identify recurring issues and provide feedback for product improvement.
• Participate in team meetings to share knowledge and best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• 2+ years of experience in technical support or a similar role.
• Strong understanding of software applications, operating systems, and hardware devices.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Familiarity with ticketing systems and customer support tools.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused mindset with a passion for helping others.
• Ability to manage multiple tasks and prioritize effectively.

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is responsible for all Zahrawi’s PC desktop, laptop configuration and application support including Windows Operating Systems, software and other applications.

Provide technical support and assistance to all employees including maintenance and upgrading of resources.

ACCOUNTABILITIES:

• Adhere to all Zahrawi Policies & Procedures as applicable.

IT Infrastructure:

• Maintain the LAN infrastructure for Zahrawi Offices and warehouse within Gulf.
• Check the LAN, WAN connectivity of the servers on a regular basis.
• Perform routine network startup and shutdown procedures and maintain control records.
• Handle the telephone system of office and warehouse, as well as the remote office telephone system within Gulf.
• Maintain CCTV infrastructure and ensure recording and backup.

Help Desk Support:

• Support Zahrawi employees with requests submitted through Helpdesk Management.
• Provide internal and external support of all IT Equipment for each employee of Zahrawi.
• Handle access card account creation and issuance of access cards as per request for HR.
• Install and Configure Windows Operating System, Office Applications, PC Installations, Mail Configuration for Outlook.
• Coordinate and communicate with affected parties in case of any hardware or software failures reported to the Helpdesk Management.

Backup & Security:

• Daily check for viruses and update the antivirus database.
• Monitor and remove any virus, spyware, and other non-authorized software.
• Apply appropriate security policies.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Maintain proper permission for shared resources in Cloud and Local Servers.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Troubleshooting:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Coordinate and follow-up with service centers for repairs of laptops and printers.
• Visit remote offices and warehouse within Gulf regions for problem solving and regularly visit for check-up and maintenance.
• Receive calls on daily basis to attend for troubleshooting because of system hang-up and attend for rectifying and solving the problems.
• Repair and recover hardware or software failures while coordinating and communicating with impacted constituencies.

Maintenance & Upgrading:

• Maintenance of inventory items for IT assets and equipment’s in use.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade existing internet connections as and when needed.
• Ensure all IT operations meet the Industry standards and suggest IT solutions to business problems.

IT Procurement:

• Handle IT purchases and IT petty cash.

• Education: Bachelor’s Degree in Information Technology, Computer Science or related field.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2+ years of experience.
• Job Specific Skills:
  • Excellent MS Office Skills (Excel Formulas, Pivot).
  • Hardware & Software user support.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.

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Responsible for overseeing wellbeing, and availability of regional field service team members while performing commissioning, start-up, field services and other service projects internally and externally including provision of technical advisory for AMS service projects, bidding activity, in order to maintain the integrity and quality of service

• Be the “go to” person for all technical support and inquiries for customers and field service teams.
• Support Service Managers in the development of technical scope, cost and schedule for service project bids and customer meetings.
• Support Service Managers in the execution of service projects, including start-up and commissioning of company owned units, sold units, build-own-operate equipment and field service jobs, including coordination of internal & external. resources and customer communications.
• Identify technical training needs and prepare related budget and schedule for service technical team.
• Upkeep department special tools and register in compliance with established procedures.
• Prepare and submit annual budget expense plans concerning service team requirements to Supervisor/ Manager
• Analyze repetitive event occurrences and provide technical solutions to service teams and customers.
• Coordinate, schedule, manage availability of services project team and address any concerns arisen.
• Provide service utilization progress reports to regional management office.
• Comply with all Enerflex HR, Quality, HSE, and all the Company policies, procedures, processes, work instructions and guidelines

Perform all other duties as assigned by Supervisor / Manager

• Ability to respond to common inquiries or complaints from internal as well as external customers
• Ability to write technical reports, to field engineer & calculate equipment improvements
• Ability to apply engineering concepts to troubled areas
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Ability to manage service projects, coordinating internal and external resources, budgets and logistics.
• Critical thinking and decision-making skills are essential to balance customer needs with company cost issues
• Good customer management and communication skills are required to maintain customer confidence both internally as well as externally
• Must be a team player and self-starter and have the ability to work with little/no supervision
• University Graduate; Mechanical Engineering
• 12 to 15 years or more experience with gas engines/compressor equipment

Travel internationally and work in remote geographical locations

About Us:

Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide. Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry. We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

Enerflex is an Equal Opportunity Employer

Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

The Technical Lead Engineer is responsible for providing highly technical support to Aftermarket Services (NCS) customers and field service engineers in the Middle East industrial gases and LNG industry. The position serves as the technical lead during NCS troubleshooting, repair, and maintenance of cryogenic equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Provide technical support for NCS MIDDLE EAST customers, Customer Centers, and field service engineers both onsite and remotely.

· Develop standard tools and procedures leveraging expertise.

· Assist the NCS sales group with technical and commercial bids as needed

· Review workshop teardown reports and assist in failure determination.

· Review Field Trouble Reports (FTR), disposition and follow through with the execution of solutions that meet customer requirements with a high level of quality assurance.

· Provide oversight on Field Service/Field Trouble reports after providing site services.

· Analyze failures and prepare long-term corrections to CARs.

· Perform Root Cause Analysis (RCA) efforts for MIDDLE EAST Customer Center products.

· Maximize reliability in aftermarket servicing of equipment to minimize future down time for customers.

· Act as technical liaison with product companies for warranties, technical issues and make recommendations to deliver solutions and continuous improvement on products.

· Provide on-site training to customers to improve customer’s ability to troubleshoot, effectively operate, and maintain equipment.

· Collaborate cross functionally and with other units to ensure and enhance transparency.

· Work with workshop, and project managers to provide technical oversight on overhauls, repairs and warranties.

· Remain current with new Product Company designs.

· Other duties as assigned.

· Bachelor’s Degree in Mechanical Engineering or equivalent experience

· 7+ Years minimum related experience.

· Experience in practical application of engineering science and technology as it applies to pumping systems or related products.

· Experience in reading and interpreting electrical, mechanical, and process blueprints and related technical documentation.

· Specific experience with cryogenic equipment and aftermarket services highly preferred.

The competencies listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills, and abilities required to perform the essential functions of the job may be accepted.

Work Environment and Physical Demands.

· Stand, walk, sit, talk, hear, type, and write.

· Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.

· Use standard office equipment such as computers, telephones, printers, copiers, etc.

· Lift files and open desk drawers and filing cabinets.

· Lift 50-100 pounds.

· Work in both office and shop environments at customer and company sites.

· Conditions may vary at each location yet are essentially the same as listed.

· Off hour/day availability.

· Travel and stays at customer work and company sites.

Safety Complete safety training requirements.

· Participate in other training as directed by the Company or manager.

· Wear Nikkiso approved PPE as needed.

· Ensure all safety requirements and PPE requirements are enforced as appropriate.

· Address or report safety-related issues and incidents promptly.

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Responsible for overseeing wellbeing, and availability of regional field service team members while performing commissioning, start-up, field services and other service projects internally and externally including provision of technical advisory for AMS service projects, bidding activity, in order to maintain the integrity and quality of service

• Be the “go to” person for all technical support and inquiries for customers and field service teams.
• Support Service Managers in the development of technical scope, cost and schedule for service project bids and customer meetings.
• Support Service Managers in the execution of service projects, including start-up and commissioning of company owned units, sold units, build-own-operate equipment and field service jobs, including coordination of internal & external. resources and customer communications.
• Identify technical training needs and prepare related budget and schedule for service technical team.
• Upkeep department special tools and register in compliance with established procedures.
• Prepare and submit annual budget expense plans concerning service team requirements to Supervisor/ Manager
• Analyze repetitive event occurrences and provide technical solutions to service teams and customers.
• Coordinate, schedule, manage availability of services project team and address any concerns arisen.
• Provide service utilization progress reports to regional management office.
• Comply with all Enerflex HR, Quality, HSE, and all the Company policies, procedures, processes, work instructions and guidelines

Perform all other duties as assigned by Supervisor / Manager

• Ability to respond to common inquiries or complaints from internal as well as external customers
• Ability to write technical reports, to field engineer & calculate equipment improvements
• Ability to apply engineering concepts to troubled areas
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Ability to manage service projects, coordinating internal and external resources, budgets and logistics.
• Critical thinking and decision-making skills are essential to balance customer needs with company cost issues
• Good customer management and communication skills are required to maintain customer confidence both internally as well as externally
• Must be a team player and self-starter and have the ability to work with little/no supervision
• University Graduate; Mechanical Engineering
• 12 to 15 years or more experience with gas engines/compressor equipment

Travel internationally and work in remote geographical locations

About Us:

Transforming Energy for a Sustainable Future.Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.
Enerflex places its coreValues of Integrity, Commitment, Creativity, and Successinto action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.
We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

Enerflex is an Equal Opportunity Employer

Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

BlackStone eIT is looking for a proactive and skilled IT Technical Support professional to join our dedicated team. In this role, you will provide comprehensive technical assistance to our clients and internal teams, ensuring the smooth and effective operation of our IT systems and services.

Responsibilities

• Serve as the second level of support for end-user issues, escalating complex problems to Level 3 support when necessary.
• Troubleshoot functional and technical issues in the configured processes and coordinate with product support for Level 3 issues.
• Maintain a log of reported issues and resolutions to update the knowledge management and FAQ database.
• Provide monthly reports on the issues reported and resolved.
• Ensure compliance with the standard software policy and handle non-standard software requests after thorough analysis and security verification.
• Support users in day-to-day activities and liaise with users to understand and log identified business transactions in the system.
• Provide support for all end-user / customer systems including printers, PCs, mobile devices, IoT, phones, etc.
• Perform routine maintenance on assets and maintain related asset registry.
• Deliver services and support within SLA and customer satisfaction targets.

Requirements

• Bachelor's degree in Computer Science or related field with at least 6 years of related experience.
• Required Certifications: A+, M365 Certification, Network+.
• Preferred Certifications: Microsoft Technology Associate (MTA), Avaya, CCNA.
• Proven experience as a Level 2 Support Technician or similar role.
• Strong knowledge of computer systems, hardware, and software.
• Excellent problem-solving and communication skills.
• Ability to document solutions and provide training to users.
• Familiarity with helpdesk software and remote troubleshooting.

Benefits

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is responsible for all Zahrawi’s PC desktop, laptop configuration and application support including Windows Operating Systems, software and other applications.

Provide technical support and assistance to all employees including maintenance and upgrading of resources.

ACCOUNTABILITIES:

• Adhere to all Zahrawi Policies & Procedures as applicable.

IT Infrastructure:

• Maintain the LAN infrastructure for Zahrawi Offices and warehouse within Gulf.
• Check the LAN, WAN connectivity of the servers on a regular basis.
• Perform routine network startup and shutdown procedures and maintain control records.
• Handle the telephone system of office and warehouse, as well as the remote office telephone system within Gulf.
• Maintain CCTV infrastructure and ensure recording and backup.

Help Desk Support:

• Support Zahrawi employees with requests submitted through Helpdesk Management.
• Provide internal and external support of all IT Equipment for each employee of Zahrawi.
• Handle access card account creation and issuance of access cards as per request for HR.
• Install and Configure Windows Operating System, Office Applications, PC Installations, Mail Configuration for Outlook.
• Coordinate and communicate with affected parties in case of any hardware or software failures reported to the Helpdesk Management.

Backup & Security:

• Daily check for viruses and update the antivirus database.
• Monitor and remove any virus, spyware, and other non-authorized software.
• Apply appropriate security policies.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Maintain proper permission for shared resources in Cloud and Local Servers.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Troubleshooting:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Coordinate and follow-up with service centers for repairs of laptops and printers.
• Visit remote offices and warehouse within Gulf regions for problem solving and regularly visit for check-up and maintenance.
• Receive calls on daily basis to attend for troubleshooting because of system hang-up and attend for rectifying and solving the problems.
• Repair and recover hardware or software failures while coordinating and communicating with impacted constituencies.

Maintenance & Upgrading:

• Maintenance of inventory items for IT assets and equipment’s in use.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade existing internet connections as and when needed.
• Ensure all IT operations meet the Industry standards and suggest IT solutions to business problems.

IT Procurement:

• Handle IT purchases and IT petty cash.

• Education: Bachelor’s Degree in Information Technology, Computer Science or related field.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2+ years of experience.
• Job Specific Skills:
  • Excellent MS Office Skills (Excel Formulas, Pivot).
  • Hardware & Software user support.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.