47 Banking Manager jobs in the United Arab Emirates

The Customer Relations Coordinator is responsible for efficiently processing sales orders, coordinating with internal teams and customers to ensure smooth order fulfillment, and arranging cost-effective transportation services. The role requires a high level of attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Maintain assigned customer accounts and provide consistent support from order entry to delivery.

Process, verify, and post invoices, delivery notes, and packing lists.

Work closely with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.

Prepare and manage periodic reports for submission to management.

Utilize technology tools to optimize logistics processes and communication channels.

Coordinate transportation arrangements that align with customer timelines and cost expectations.

Address and resolve customer concerns with efficiency and professionalism.

Collaborate with logistics and operations teams to ensure timely shipment and delivery.

Develop and maintain strong relationships with carriers, suppliers, and customers.

Perform general administrative duties including data entry, filing, answering calls, and managing correspondence.

Support internal audits, fact-checking, and discrepancy resolution.

Perform additional tasks as assigned to support overall departmental goals.

Bachelor’s degree in Commerce, Accounting, Supply Chain Management, Logistics, or a related field.

Minimum of 2 years of relevant experience in trading, supply chain, accounting, or related industries. Experience in OEM vehicle spare parts or automotive manufacturing is an advantage.

Certified Customer Relations or Customer Service Support is preferred.

Proficient in MS Excel and basic accounting systems.

Strong understanding of logistics and supply chain processes.

Excellent data management and reporting skills.

Exceptional communication and interpersonal skills.

Strong problem-solving and decision-making abilities.

High attention to detail and accuracy.

Customer-centric mindset with a focus on service excellence.

Ability to work effectively under pressure and manage multiple tasks simultaneously.

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Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website -  .

We are seeking an experienced Project Manager with a proven track record of successfully delivering large-scale technology and transformation projects within the banking and financial services sector . The ideal candidate will have strong leadership, stakeholder management, and delivery capabilities, with hands-on experience managing complex, multi-vendor programmes in a regulated environment.

• Lead and deliver end-to-end technology or digital transformation projects across retail, corporate, risk, payments, or core banking functions.
• Drive project planning, budgeting, scheduling, and execution to meet defined scope, timelines, and quality standards.
• Act as the primary liaison between business stakeholders, technology teams, vendors, and regulatory bodies.
• Oversee requirements gathering, solution design, development, UAT, deployment, and post-go-live support phases.
• Manage cross-functional teams and ensure clear communication, alignment, and risk mitigation throughout the project lifecycle.
• Monitor project KPIs, manage change requests, and proactively resolve issues to ensure delivery within cost and time constraints.
• Ensure compliance with internal governance frameworks, regulatory requirements, and industry best practices.
• Prepare executive reports, dashboards, and presentations for senior leadership and steering committees.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 8+ years of project management experience with at least 5 years in the BFSI sector in the UAE or GCC.
• Proven track record delivering end-to-end enterprise technology, core banking, digital banking, or payment system projects.
• Strong experience in Agile and Waterfall methodologies. PMP / PRINCE2 / Scrum Master certification is an advantage.
• Excellent stakeholder management and communication skills, including experience interacting with C-level executives.
• Ability to manage multi-vendor delivery environments and third-party integration projects.
• Knowledge of local regulatory and compliance frameworks (e.g., UAE Central Bank guidelines) is highly preferred.

Requirements:

• Between 8 to 15 years of experience in the banking industry in medium to large projects.
• Proven experience in managing transformation projects with multi-stream delivery and large teams.
• Ability to establish and maintain strong working relationships with stakeholders across the organisation, especially key contributors to the success of the project.
• Experience in a multi-national consulting company is a plus.
• Very good organization skills and presentation skills.
• PMP Certification is a plus.

Location: Dubai

United Arab Emirates

Role: Portfolio Relationship Manager – Priority Banking Division: Retail Banking

RESPONSIBILITIES:

• Client/Business Acquisition: Generate new business through marketing activities, gold center contacts, and existing networks.
• Channels Cooperation: Collaborate with various channels to enhance service delivery.
• Management of Service Delivery: Ensure high-quality service to clients.
• Control and Risk Mitigation: Evaluate client risk profiles and ensure compliance with policies.
• Increase team revenue and productivity via cross-selling and up-selling remotely.
• Acquire new-to-bank customers.
• Identify potential expansion locations.
• Convert inbound and outbound leads into sales.
• Build strong trust relationships with key customers.
• Maintain a loyal customer base and referral network.
• Promote financial products remotely.
• Collect required information and data for client evaluation.
• Assess clients’ ability and appetite to handle risks.
• Refer clients to other channels based on their needs.
• Implement Priority Banking services smoothly across branches.
• Retain customers through complaint resolution, account closures, and inquiries remotely.
• Gather ad-hoc customer feedback remotely.
• Review credit applications.
• Adhere to processes and procedures.
• Ensure proper documentation.
• Identify error trends and recommend process improvements.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• University degree or recognized professional certificate.
• Minimum three years' experience in financial analysis, markets, investment, wealth management, or financial planning.
• Detailed knowledge of ADIB’s Retail Banking products & services.
• Experience in sales, product development, or wealth advisory to priority banking customers/retail HNIs.
• Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations, and risks.
• UAE Financial Rules & Regulations Certification.
• International Certificate in Wealth and Investment Management (Level 3).
• Good knowledge of competitors in the local market.

Location: UAE

Posted On: 21 Feb, 2025

Type: Permanent

Job Category: Liabilities Banking

To provide a timely, efficient and personalized service to a select group of HNW customers with the aim of increasing the size of the portfolio, in terms of customers and deposits, and to generate fee income through the sale of other products offered by the Bank.

KEY ACCOUNTABILITIES:

1. Client Induction: Profiles existing HNW clients in order to identify their banking requirements and thus introduce clients to appropriate new products and services.
2. Relationship Identification: Identifies and establishes new relationships, consistent with the Bank’s retail objectives, so that SIB market share is maximized.
3. Relationship Building: To maintain regular contacts with Excellence Banking customers either through telephone calls or personal visits. Achieves and maintains monthly and yearly deposits sales targets, follows up achievements and takes corrective action whenever needed to keep sales targets achievements on track.
4. Cross-sell other SIB Products and Services to Excellence Banking customers.
5. Negotiation: Negotiates with customers to deliver the most favorable financial terms possible for the Bank while maintaining competitiveness within the market.
6. Product/Service Communication: Maintains ongoing dialogue with customers to ensure that they are aware of all SIB products/services relevant to their situation and credit analysis. Provides “One Stop” banking service to the customers of Excellence Banking ensuring timely and efficient execution of customers’ requests.
7. Benchmark SIB product/service features and performance against those of local competitors so that SIB product/service developers are aware of market trends and can design products/services that are competitive and in line with HNW customer expectations.
8. Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager. Paying attention to all audit observations.
9. Consumer Protection: Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

Technical Skills:

• Broad knowledge of all SIB products and services.
• Broad knowledge of investor risk theory so that appropriate new product/service recommendations are made to clients.
• Thorough knowledge of banking marketing principles and techniques.
• Good local banking market understanding and awareness of competitor products and services.
• Excellent presentation and negotiation skills.
• Good knowledge and understanding of banking rules, regulations and compliance requirements and sound knowledge of Islamic Banking principles.

Qualifications, Experiences & Technical Skills:

Minimum Qualifications: University Degree/ Diploma in Business studies, Finance or Banking.

Minimum Experience: Minimum 5-7 years’ experience.

Language Skills: Strong in both oral and written Arabic & English.

Other Skills:

• Strong interpersonal skills and communication.
• Deep knowledge and understanding of banking rules, regulations and compliance requirements.
• Team leadership skills.
• Knowledge of banking operations and control procedures.
• Sound knowledge of Islamic Banking principles.

Email address *

Sharjah Islamic Bank (SIB) started servicing the society in 1975, providing banking services to individuals and companies. An Amiri decree, released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was the first bank to convert to Islamic Banking in 2002.

The revolution from commercial banking to Islamic banking was a significant shift for the bank. Not only were specialized products & services modulated for customers, the bank's entire organization was converted to comply with Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through extensive UAE networks.

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