1 076 Banking Operations jobs in the United Arab Emirates

We are currently seeking dedicated and customer-focused Telecalling Agents to support a leading bank's KYC remediation project in Dubai, UAE.

Key Responsibilities:

• Reach out to customers via phone calls to inform them about KYC document requirements.
• Guide customers on document submission processes through digital and physical channels.
• Verify customer details and update records in the banking system accurately.
• Address customer queries regarding KYC requirements and escalate complex cases when necessary.
• Follow compliance guidelines and maintain data confidentiality.
• Achieve daily/weekly call targets and maintain high-quality service standards.
• Collaborate with internal teams to resolve customer issues efficiently.

Required Skills & Qualifications:

• Minimum 1-2 years of experience in telecalling, customer service, or banking operations.
• Strong communication skills in English / Arabic.
• Basic knowledge of banking regulations and KYC norms is a plus.
• Ability to handle high call volumes and work in a fast-paced environment.
• Proficiency in using banking applications and MS Office applications.
• Strong attention to detail and problem-solving skills.

Join to apply for the Banking Operations- Onboarding & Maintenance Associate role at Dicetek LLC

• Run the process for Account setup, account/user maintenance and account/user closure/deletion related formalities in Matrix unit
• Handle instructions and enquiries from stakeholders and ensure Bank's SLAs are met in achieving Customer Satisfaction
• Ensure client documentations to ensure the customer is complying with the internal KYC policies, Compliance and Regulatory Requirements
• Coordinating with the Relationship Teams to ensure the business requirements are met

Candidate will be responsible for

• Run the process for Account setup, account/user maintenance and account/user closure/deletion related formalities in Matrix unit
• Handle instructions and enquiries from stakeholders and ensure Bank's SLAs are met in achieving Customer Satisfaction
• Ensure client documentations to ensure the customer is complying with the internal KYC policies, Compliance and Regulatory Requirements
• Coordinating with the Relationship Teams to ensure the business requirements are met

• Candidate with 3-5 years' of experience in Corporate Account Opening, Maintenance & Internet banking
• Quick Learner and provide high quality output
• Good Communication and interpersonal skills
• Ability to work under high pressure and complex operational environment
• Client Focused
• People with previous Account Opening and Maintenance experience would be added advantage

AED 4500 salary per month

• Not Applicable

• Contract

• Management and Manufacturing

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Dicetek LLC by 2x

Location: Remote / Dubai
Industry: Fintech Crypto Forex
Language: Preferably Chinese/Mandarin Speaker
Experience: 3 years in banking/financial operations

Bitunix is seeking a detail-oriented Banking Operations Specialist or Manager to streamline and oversee daily banking and treasury processes ensuring the secure and efficient movement of funds across our fintech and crypto platforms.

• Manage banking infrastructure accounts and reconciliation processes

• Ensure accurate and timely settlements across fiat and crypto transactions

• Coordinate with banking partners custodians and compliance teams

• Monitor liquidity cash flow and payment pipelines

• Assist in implementing new banking solutions and integrations

• Troubleshoot transaction issues and implement risk controls

• Proven experience in banking operations payment processing or treasury functions

• Strong understanding of crypto/forex environments

• Familiar with SWIFT SEPA and blockchain settlements

• Proficient in Excel and/or banking dashboards

• Fluency in Mandarin is a plus

Key Responsibilities:

• Handle and control Agency middle office support activities for smooth workflow and timely service delivery.
• Act as primary contact/coordinator for clients, lenders, and business partners.
• Monitor borrowing status, prepare new borrowings, rollovers, rate sets, conversions, repayments, and prepayments.

Reporting and Audit:

• Report audit confirmations and other related tasks.

Liaising and Coordination:

• Liaise and coordinate with Loan Agency business unit, external customers, agency back office, and internal stakeholders.

Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.

Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value-driven culture within the bank.

Continuous Improvement:

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.

Reporting:

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Bachelor's degree or related discipline.

Relevant experience in the banking sector with 45 years in similar positions of progressively increasing processing responsibilities in the Agency facility function.

Location: Remote / Dubai
Industry: Fintech Crypto Forex
Language: Preferably Chinese/Mandarin Speaker
Experience: 3 years in banking/financial operations

Bitunix is seeking a detail-oriented Banking Operations Specialist or Manager to streamline and oversee daily banking and treasury processes ensuring the secure and efficient movement of funds across our fintech and crypto platforms.

• Manage banking infrastructure accounts and reconciliation processes

• Ensure accurate and timely settlements across fiat and crypto transactions

• Coordinate with banking partners custodians and compliance teams

• Monitor liquidity cash flow and payment pipelines

• Assist in implementing new banking solutions and integrations

• Troubleshoot transaction issues and implement risk controls

• Proven experience in banking operations payment processing or treasury functions

• Strong understanding of crypto/forex environments

• Familiar with SWIFT SEPA and blockchain settlements

• Proficient in Excel and/or banking dashboards

• Fluency in Mandarin is a plus

Succeed as a Branch Manager

This esteemed leadership position empowers you to oversee the operations of a high-performing branch, driving sales growth and fostering an exceptional customer experience.

Reporting directly to senior management, you will be responsible for setting strategic direction, allocating resources effectively, and ensuring seamless communication with internal stakeholders.

• Manage daily branch activities to meet or exceed established targets while maintaining high standards of customer satisfaction.
• Ensure adequate staffing levels by implementing effective recruitment, training, and development programs.
• Design and execute transformation initiatives that drive business expansion through consumer banking sales strategies.
• Maintain accurate records, adhere to regulatory requirements, and ensure compliance with internal controls, credit examinations, and financial audits.
• Act as a liaison between customers, staff, and internal stakeholders, guaranteeing efficient communication and collaboration.

Key Requirements:

• Bachelor's degree in any field.
• Minimum 10 years of experience in banking, including at least 5 years in similar managerial roles.

Join our organization and take on this exciting challenge. With our commitment to creating a healthy work environment, we offer the opportunity to grow professionally and develop your skills.

The company in Sharjah is seeking a highly skilled Coordinator to support a senior executive in overseeing daily operations and strategic follow-ups across various banking functions.

1. Support Senior Executive

This role requires extensive banking experience and a strong understanding of internal structures, operational processes, and cross-functional coordination.

1. Coordinate Daily Operations

- Prepare and deliver regular updates highlighting key progress, action items, and departmental performance.

- Act as the central point of contact between the senior executive office and internal stakeholders.

- Conduct systematic follow-ups to ensure timely closure of pending matters and deliverables.

1. Meetings & Documentation

- Attend meetings with the senior executive and prepare detailed Minutes of Meetings (MoMs) with clear accountability and deadlines.

- Track progress and provide regular updates on follow-up items from previous meetings.

- Ensure the senior executive is fully briefed ahead of each meeting and that supporting documents are available in advance.

1. Operational Oversight

- Coordinate ongoing projects, escalations, and strategic initiatives involving multiple departments.

- Liaise across departments to collect updates, validate progress, and ensure alignment with agreed timelines.

- Identify delays, bottlenecks, or risks and escalate appropriately with recommendations for resolution.

1. Confidentiality & Discretion

- Handle all information with the highest level of professionalism.

- Serve as a trusted point of contact, filtering and prioritizing communications and tasks based on importance.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 4–6 years of experience in the UAE banking sector.
• Strong knowledge of banking processes, internal workflows, and institutional dynamics.
• Exceptional English communication skills (written and verbal).
• Advanced proficiency in Microsoft Office.

• High attention to detail and organizational skills
• Strong interpersonal and communication abilities
• Proactive and able to work independently
• Ability to manage pressure and multitask effectively
• Professional conduct and polished presentation in meetings

• Location: Sharjah
• Mobility: May be required to attend meetings across different locations within the UAE

• Mid-Senior level

• Full-time

• Finance and Sales

• Financial Services

Location: Remote / Dubai
Industry: Fintech Crypto Forex
Language: Preferably Chinese/Mandarin Speaker
Experience: 3 years in banking/financial operations

Bitunix is seeking a detail-oriented Banking Operations Specialist or Manager to streamline and oversee daily banking and treasury processes ensuring the secure and efficient movement of funds across our fintech and crypto platforms.

• Manage banking infrastructure accounts and reconciliation processes

• Ensure accurate and timely settlements across fiat and crypto transactions

• Coordinate with banking partners custodians and compliance teams

• Monitor liquidity cash flow and payment pipelines

• Assist in implementing new banking solutions and integrations

• Troubleshoot transaction issues and implement risk controls

• Proven experience in banking operations payment processing or treasury functions

• Strong understanding of crypto/forex environments

• Familiar with SWIFT SEPA and blockchain settlements

• Proficient in Excel and/or banking dashboards

• Fluency in Mandarin is a plus