1 134 Branch Banking jobs in the United Arab Emirates
Teller, Branch Banking
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Job Description
Job Purpose:
The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank's policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank's products and services as appropriate, ensuring the overall success of branch banking services.
Principal Accountabilities:
Customer Service:
Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank's products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
Transaction Processing:
Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank's policies and procedures align with regulatory requirements.
Cash Handling and Balancing:
Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank's processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
Compliance and Risk Management:
Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank's anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
Compliance and Adherence to Consumer Protection Regulation and Standards:
- Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
- Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
- Ensure adherence to the guideline for people of determination and vulnerable people.
- Ensure customer complaints are logged and resolved on timely basis.
Record Keeping and Documentation:
Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank's standards for audits and compliance.
Cross-Selling and Recommendation:
Identify customer needs and recommend the bank's products and services that may enhance the customer's banking experience. Refer customers to branch manager or specialized departments when appropriate.
Team Collaboration:
Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
Continuous Improvement:
Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
Job Requirements (Qualification/Experience)
- Minimum high school diploma or a bachelor's degree in finance, business administration or any related field is preferred.
- Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)
Posted today
Job Viewed
Job Description
Job Purpose:
The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank’s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank’s products and services as appropriate, ensuring the overall success of branch banking services.
Principal Accountabilities:
Customer Service:
Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank’s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
Transaction Processing:
Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank’s policies and procedures align with regulatory requirements.
Cash Handling and Balancing:
Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank’s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
Compliance and Risk Management:
Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank’s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
Compliance and Adherence to Consumer Protection Regulation and Standards:
- Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
- Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
- Ensure adherence to the guideline for people of determination and vulnerable people.
- Ensure customer complaints are logged and resolved on timely basis.
Record Keeping and Documentation:
Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank’s standards for audits and compliance.
Cross-Selling and Recommendation:
Identify customer needs and recommend the bank’s products and services that may enhance the customer’s banking experience. Refer customers to branch manager or specialized departments when appropriate.
Team Collaboration:
Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
Continuous Improvement:
Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
Job Requirements (Qualification/Experience)
- Minimum high school diploma or a bachelor’s degree in finance, business administration or any related field is preferred.
- Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
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Bank Branch Manager - Digital Banking
Posted today
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Job Description
Job Purpose:
Manage and lead a retail bank branch, implementing strategies to achieve target goals, develop business, and enhance customer experience through digital solutions.
- Business Development:
- Identify opportunities and pursue them to grow the business.
- Promote high-quality services to maximize market share and profitability.
- Enhance customer interaction through digital tools and platforms.
- Performance Monitoring:
- Review internal reports, performance against targets, and provide guidance for further action.
- Track and analyze KPIs related to digital adoption and customer satisfaction.
- Customer Relationships:
- Target new customers and approaches decision makers to attract their business to the branch.
- Develop and maintain strong professional relationships with existing customers.
- Elevate the customer experience by promoting the use of digital tools and educating customers on their benefits.
Required Skills and Qualifications:
Minimum Qualifications: University Degree/Diploma in Business studies or Finance. Minimum Experience: 8-10 years of Retail Banking experience out of which 4 years in retail branches. Language Skills: Strong on both oral and written English. Computer/ System / Software Skills: Proficiency in digital banking technologies.
Retail Banking Executive
Posted today
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Job Description
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
Job Description
As a Retail Banking Executive specializing in Auto Loans, you will play a crucial role in driving the financial growth of the bank by focusing on the auto lending sector. Your expertise in customer service, combined with your knowledge of banking operations and loan products, will help provide clients with tailored auto loan solutions. You will be responsible for evaluating loan applications, maintaining an active pipeline of prospects, and ensuring compliance with bank policies and procedures. The ideal candidate will have exceptional communication skills, strong analytical abilities, and a passion for customer satisfaction. By leveraging your deep understanding of the retail banking landscape, you will contribute significantly to the bank's customer acquisition and retention efforts.
Responsibilities- Conduct detailed assessments of auto loan applications to determine eligibility and compliance.
- Develop and maintain a strong pipeline of auto loan prospects through proactive outreach.
- Provide personalized financial advice to clients regarding auto loan options and terms.
- Collaborate with branch staff to optimize auto loan marketing strategies and execution.
- Ensure all loan documentation is accurate and complies with banking regulations.
- Analyze market trends and competitor activities to identify new business opportunities.
- Build strong relationships with car dealerships to enhance loan product offerings.
- Assist in the development of new auto loan products and services based on market insights.
- Conduct regular follow-ups with clients to ensure timely loan repayment and satisfaction.
- Train and mentor junior staff about auto loan products and best practices.
- Report to senior management on loan performance metrics and pipeline activities.
- Work collaboratively with other banking departments to enhance customer experience.
- Bachelor's degree in finance, business administration, or a related field.
- Minimum of 3 years experience in retail banking or auto lending sector.
- Strong understanding of banking regulatory requirements and loan documentation.
- Exceptional communication and negotiation skills with a customer-focused approach.
- Proficiency in using banking software and customer relationship management tools.
- Ability to analyze financial statements and credit reports effectively.
- Strong problem-solving skills and the ability to handle sensitive customer situations.
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Store Operations (for Retail Industry)
Keywords
- Retail Banking Executive - Auto Loan
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#J-18808-LjbffrRetail Banking Specialist
Posted today
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Job Description
Customer Service Representative
At our bank, we strive to create an inclusive environment where every individual values the experiences, perspectives, ideas, and beliefs of others.
We foster a culture that combines international experience with deep cultural knowledge and local expertise. Our team provides strong support and recognizes good performance, allowing you to take on responsibilities and grow professionally.
Job Description:
- Cash handling: Manage cash withdrawals and deposits in UAE Dirhams & Foreign Exchange, Cheque deposit, Inter-Account Transfers, Cash withdrawal / lodging with Vault/Main Safe, and end-of-day reconciliation of cash and valuables.
- Customer service: Meet customers, understand their needs, and provide services related to Demand Drafts, Telegraphic Transfers, Standing Instructions, Travelers Cheques, IPO processing, Returned outward Clearing, and other bank products.
- Transaction processing: Process Bills/CHEQUES for collection (inward & outward), Posts Inward and Outward Clearing CHEQUES in Dirhams & Foreign Currency, and Process Returned CHEQUES per A&O manual.
- Communication: Answer the branch's telephone professionally while assisting customers with queries.
- Record-keeping: Post Debit/Credit vouchers, non-financial data sheets, and file documentation.
- Error prevention: Ensure the accuracy of Cash requested & received from Vault and related postings.
- Teamwork: Interact with colleagues and internal stakeholders; complete mandatory trainings.
- Error management: Manage 100% error-free transactions, ensure compliance, audit, risk management, and prevent income leakage during processing.
- Sales and marketing: Meet referral targets by possessing full product knowledge, providing accurate information, and capturing potential leads.
- Customer satisfaction: Achieve assigned NPS targets by embodying FAB values and customer-obsessed methodology for high customer experience and zero complaints.
- Ongoing tasks: Perform other duties as assigned by Branch Management.
- Digital banking: Achieve monthly targets to onboard customers to digital channels, encourage usage, and assist with demos and downloads.
Qualifications:
- High School diploma or equivalent.
- At least 2 years' relevant banking experience, familiarity with bank products, customer service, policies, and procedures.
Retail Banking Professional
Posted today
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Job Description
Establish a successful retail banking career as a Relationship Manager by joining a rapidly growing bank in the Middle East. This role is ideal for ambitious and driven professionals who want to excel in their field.
The key responsibilities of this position include:
- Delivering exceptional customer experiences and minimizing complaints
- Driving sales growth through effective marketing strategies and daily meetings with team members
- Staying up-to-date with market developments and making recommendations to senior management
- Providing excellent communication skills and interpersonal skills
In order to succeed in this role, you will need to have the following skills and qualifications:
- Bachelor's degree in Marketing/Banking/Finance or equivalent
- 5 years of experience in banking, with 2 years in wealth management as a Relationship Manager
- Strong communication skills in English, with Arabic and/or other language skills an advantage
This is a fantastic opportunity to join a dynamic and growing organization and contribute to its continued success.
Retail Banking Opportunities
Posted today
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Job Description
We are a leading outsourcing agency serving the banking and finance sector in the UAE since 2015.
Currently, we are seeking Retail Banking Professionals for the largest local banks in the UAE.
Product: Credit Cards & Personal Loans
To be eligible, candidates must have either UAE Banking Experience or Home Country Banking Experience with at least one year of relevant product experience.
The role involves Direct Sales Agent (Outdoor) work.
Locations: Dubai
Job Type: Full-time
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Retail Banking Executive
Posted today
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Job Description
Surani Group is looking for Sales Professionals for No.1 bank in UAE.
Responsibilities:- To engage and educate customers on product usage.
- Must have experience in sales or tele sales.
- To identify new platforms to generate leads.
- Able to work towards achieving targets.
- Excellent communication and relationship-building skills.
Candidates must have experience in banking sales in UAE.
Bachelor's Degree or Equivalent.
Freshers with home country experience in banking sales can also apply.
#J-18808-LjbffrRetail Banking BA
Posted today
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Job Description
Provide customer-centric business solutions.
Contribute to business requirements gathering workshops with senior stakeholders.
Understand end-to-end user journeys and develop business solutions.
Possess deep understanding of platforms to recommend implementation approaches for customer-facing web applications, middleware integration, and backend system architecture.
Support the Product Owner in writing effective Product Backlog Items and maintaining prioritized backlogs for multiple products, assisting development teams with estimates.
Assist in story refinement processes.
Collaborate with Product Owners and Tech Leads to prioritize MVPs during sprint cycles and manage backlogs.
Participate in sprint planning, scrum meetings, refinement sessions, retrospectives, and other team activities.
Enforce common structures and guidelines for Business Analyst methodologies in requirement management.
Utilize communication tools like Jira and Tracker Boards effectively.
Encourage team self-organization and empowerment.
Share industry best practices in Agile methodologies.
Provide consultancy, technical guidance, and leadership across teams.
Work closely with Technical Delivery Managers, Program Managers, and Business Experts to ensure visibility and resolution of business challenges.
Engage actively in organizational Agile activities.
Support and promote automated development processes.
Assist teams in implementing process improvements identified during retrospectives.
About VirtusaVirtusa offers the opportunity to expand your professional experience in the Middle East, working on leading digital transformation programs. As a rapidly growing IT services company in the region, Virtusa serves clients across the UAE, KSA, Qatar, and Oman, collaborating with top banking, financial services, travel, telecom, and enterprise firms. Recognized by Gartner, IDC, and WfMC, Virtusa has received multiple awards for its work. Join our award-winning team and be part of a global community of over 30,000 professionals committed to your growth, offering exciting projects, opportunities, and exposure to cutting-edge technologies.
#J-18808-LjbffrRetail Banking Executive
Posted 5 days ago
Job Viewed
Job Description
Surani Group is looking for Sales Professionals for No.1 bank in UAE.
Responsibilities:- To engage and educate customers on product usage.
- Must have experience in sales or tele sales.
- To identify new platforms to generate leads.
- Able to work towards achieving targets.
- Excellent communication and relationship-building skills.
Candidates must have experience in banking sales in UAE.
Bachelor's Degree or Equivalent.
Freshers with home country experience in banking sales can also apply.
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