11 Branch Management jobs in the United Arab Emirates
Operations Management Coordinator
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We are looking for an organized and proactive Operations Management Coordinator to manage daily office operations, support the COO, and coordinate cross-department tasks.
Responsibilities:- Manage the COO’s calendar, meetings, travel, and records.
- Prepare and distribute reports, presentations, and documents with departments.
- Organize and maintain files for correspondence, project documents, and financials.
- Act as the primary point of contact for external stakeholders (consultants, contractors, vendors, authorities).
- Track and organize project documents (tenders, contracts, schedules, etc.) to ensure they are up-to-date and accessible.
- Handle confidential information with discretion.
- 3+ years of experience in Document Control, Executive Assistant, or Coordinator roles in construction.
- Proficient in Microsoft Office Suite and construction management software.
- Strong organizational, time-management, and communication skills.
- Detail-oriented, proactive, and able to work independently.
Maintenance Coordinator (Facility Management Operations)
Posted 3 days ago
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Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+ professionals.
About the Role:
As a Maintenance Coordinator you will play a pivotal role in ensuring the smooth functioning of the maintenance department by overseeing various tasks including procurement, scheduling, coordination with third-party contractors, and maintaining records.
Responsibilities:
Coordinate with the procurement department to order necessary maintenance materials and supplies.
Maintain accurate records of inventory levels and ensure timely reordering to avoid shortages.
Receive, inspect, and organize incoming materials and supplies.
Ensure that materials are stored safely and efficiently, complying with company standards and regulations.
Arrange work or shift schedules for the maintenance team to ensure coverage and optimal performance.
Monitor the progress of maintenance tasks and adjust schedules as needed to meet operational demands.
Coordinate with other departments to prioritize maintenance tasks and minimize downtime.
Communicate effectively with the maintenance team, procurement department, and other stakeholders to ensure smooth operations.
Prepare and submit regular reports on maintenance activities, material usage, financial reports and team performance.
Address any issues or concerns promptly and escalate to the Maintenance Manager when necessary.
Ensure that all maintenance activities comply with company policies, industry standards, and regulatory requirements.
Maintain accurate and up-to-date maintenance records, including work orders, equipment logs, and inventory lists.
Assist in the preparation of the maintenance budget and monitor expenses to stay within budgetary constraints.
Support the Maintenance Manager in various administrative tasks as needed.
Coordinating security passes for building access
Liaising with third-party contractors as necessary
Capturing before-and-after pictures of completed tasks.
Benefits
Competitive salary Package;
Medical Insurance Plan;
Air Ticket Allowance;
Comprehensive training and support;
A dynamic and supportive working environment;
A great working environment;
VP Account Management, Banking - QA System Integrator
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Overview
Our client is a global digital assurance company specializing in quality engineering and testing solutions for enterprises across banking, financial services, insurance, retail, and telecom sectors. It offers services such as performance testing, robotic process automation, and customer experience monitoring to support digital transformation initiatives. This role focuses on the BFSI segment only.
Responsibilities- Strategic Account Management:
- Develop and execute multi-year strategic account plans for each client, mapping our service capabilities to their long-term business goals.
- Own the account P&L, including revenue forecasting, profitability management, and achievement of annual revenue and booking targets.
- Focus on "farming" and mining existing accounts for new growth opportunities, cross-selling, and up-selling our full suite of QE services.
- Executive Relationship Management:
- Cultivate and maintain deep, long-term relationships with key client stakeholders, from C-level executives (CIO, CTO, CDO) to VPs and Directors of business and technology units.
- Act as the primary executive point of contact and the 'face of the company' for your accounts, ensuring a seamless client experience.
- Drive client satisfaction (CSAT) and loyalty, acting as an escalation point to ensure service delivery excellence and the resolution of any issues.
- Business Development & Consultative Selling:
- Lead the entire sales cycle for new opportunities within your accounts, from opportunity identification and qualification to proposal development, negotiation, and closure.
- Collaborate closely with pre-sales, solution architects, and delivery teams to craft compelling, bespoke solutions that address specific client challenges.
- Negotiate large-scale, complex, multi-year outsourcing contracts, statements of work (SOWs), and Master Services Agreements (MSAs).
- Domain Expertise & Thought Leadership:
- Serve as a subject matter expert on Quality Engineering trends and their application within the banking sector (e.g., Open Banking, Digital Banking, Core Banking Modernization, Cybersecurity).
- Understand the unique regulatory and business landscape of the Middle East banking industry
- Represent the company at industry forums, conferences, and executive roundtables.
- Experience: A minimum of 12-15 years of experience in IT services sales, consulting, or account management.
- Industry Focus: At least 7+ years of recent, demonstrable experience managing and growing large strategic accounts within the Banking and Financial Services (BFS) sector in the Middle East.
- Geographic Expertise: A proven track record of success and deep-rooted professional networks in key GCC markets, specifically the United Arab Emirates (UAE)
- Service Offering Knowledge: Strong understanding of the IT outsourcing landscape. Specific experience selling or managing services in Quality Engineering, Software Testing, Test Automation, or Application Development & Maintenance (ADM) is essential.
- Sales Acumen: Verifiable track record of consistently achieving and exceeding multi-million dollar annual revenue targets (USD10Mn+).
- C-Level Presence: Exceptional communication, presentation, and negotiation skills, with the gravitas to engage and build credibility with senior executives.
- Cultural Awareness: High degree of cultural sensitivity and experience navigating the business etiquette and relationship-driven culture of the Middle East.
- Language: Full professional fluency in English is mandatory.
- Education: An MBA or other relevant advanced degree.
- Technical Acumen: Direct experience with banking technology platforms (e.g., Core Banking Systems like Temenos T24, Finacle; Digital Banking platforms) is a plus
- Relationships: Pre-existing, transferable C-level relationships within major banks in the UAE
Specialist - Retail Wealth Management
Posted today
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Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
About the business areaThe Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
In this role, your key responsibilities include- Asset Growth/Portfolio Management - Support in the assessment of customer needs requirements provide oversight on all first time leverage requests and review all early sales of securities or those involving large losses to support wealth management’s customer value propositions.
- Proposition/Product Development- Provide support to the Investments and Bancassurance product teams in developing a cohesive long term proposition strategy.
- Continuous Improvement- Assist in implementing change initiatives and programmes that drive efficiencies execute implementation plans and track achievements.
- External Promotion/Advisory Services- Promote wealth management products provide advice to clients manage complaints and ensure client understanding of solutions
- Internal Advice /Guidance - Provide expertise to RMs to ensure adequate knowledge and improve investment book quality.
- Risk Management and Compliance -Review and adhere to regulations monitor risk levels implement strategies and ensure sales quality.
- Policies, Processes, Systems and Procedures- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
- Self-Management- Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.
- Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.
- At least 4 years of experience in a Banking/financial institution
- Bachelor’s Degree in Finance, Business, or Economics
- Chartered Financial Analyst (CFA) or Financial Planning Designation Course from a Reputable Institute
- Written and spoken English
- Knowledge of sales and financial products including leveraged solutions
- Knowledge of financial markets, including products such as Mutual Funds, Exchange-Traded Funds (ETFs) Bonds and equities
- Competitive Salary : The indicative pay range for this role is 18000 AED– 26000AED per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
- Comprehensive Benefits Package : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
- Flexible and Remote Working Options : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
- Learning and Development Opportunities : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
#J-18808-LjbffrSpecialist - Retail Wealth Management
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Overview
Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
About the business areaThe Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
The ideal candidate should have the following experience
- At least 4 years of experience in a Banking/financial institution
- Bachelor’s Degree in Finance, Business, or Economics
- Chartered Financial Analyst (CFA) or Financial Planning Designation Course from a Reputable Institute
- Written and spoken English
- Knowledge of sales and financial products including leveraged solutions
- Knowledge of financial markets, including products such as Mutual Funds, Exchange-Traded Funds (ETFs) Bonds and equities
- Asset Growth/Portfolio Management - Support in the assessment of customer needs requirements provide oversight on all first time leverage requests and review all early sales of securities or those involving large losses to support wealth management’s customer value propositions.
- Proposition/Product Development- Provide support to the Investments and Bancassurance product teams in developing a cohesive long term proposition strategy.
- Continuous Improvement- Assist in implementing change initiatives and programmes that drive efficiencies execute implementation plans and track achievements.
- External Promotion/Advisory Services- Promote wealth management products provide advice to clients manage complaints and ensure client understanding of solutions
- Internal Advice /Guidance - Provide expertise to RMs to ensure adequate knowledge and improve investment book quality.
- Risk Management and Compliance -Review and adhere to regulations monitor risk levels implement strategies and ensure sales quality.
- Policies, Processes, Systems and Procedures- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
- Self-Management- Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.
- Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.
- Competitive Salary : The indicative pay range for this role is 18000 AED– 26000AED per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
- Comprehensive Benefits Package : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
- Flexible and Remote Working Options : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
- Learning and Development Opportunities : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
#J-18808-LjbffrAssistant Branch Manager
Posted 27 days ago
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An award-winning group in spa/salon and beauty industry is looking for an assistant branch manager. We want to hear from you if you are a customer-focused individual who enjoys leading a large, well-organized team of highly skilled individuals. Key Role: Assist and manage all Spa/Salon services, products, systems/processes, customer relations and facilities within one or more locations. Provide strong and positive leadership to all service professionals within location(s). Develop thorough understanding of operating processes and ensure adherence to SOPs. Assist and manage service delivery and customer experience to ensure the highest levels of quality and customer satisfaction. Drive location sales and manage costs in line with budgets. Job Responsibility: • Manage P&L of location(s) to drive business performance • Manage schedules, staff allocations and leaves of all staff members within store(s) to ensure optimal coverage, minimize missed opportunities and maximize business performance • Maintain the highest standards of service/quality/hygiene within the salons/spas and oversee the staff to ensure smooth running of operations • Fully understand and implement Spa/Salon operating procedures to drive customer satisfaction and business performance • Drive upselling of services/treatments and products for the salons/spas to guests • Manage inventory of locations to ensure availability of stocks and prevent stock variance/missed opportunities • Develop and maintain expertise of spa/salon computer systems, and ensure staff are well versed in systems • Work with training department to coordinate training of staff • Ensure all customer complaints are dealt with swiftly, and effective remedial action (e.g. coaching, training, treatment resolution) is taken to manage customer relations and staff performance • Maintain cleanliness of spas/salons by managing cleaning schedules and performance • Ensure effective communications between team members and Facilities Management team to ensure maintenance issues are resolved promptly • Drive customer engagement with loyalty program and suggest monthly loyalty offers and initiatives to strengthen customer loyalty and improve operating metrics • Solicit frequent feedback from clients on product quality and service levels; deliver recommendations for improving product and service offering • Provide neat, legible attendance/payroll attendance records in a timely manner • Ensure daily sales and cash collection is accurate and complete • Conduct performance appraisals, provide coaching and implement disciplinary measures as required to manage staff performance • Liaise with HR department to raise and address personnel issues • Optimize staff retention and utilization by reducing staff absenteeism, sick leaves, and resignations • Oversee health, safety and hygiene in the locations at all times
Requirements
• Retail management experience required; Spa/Salon industry experience is a plus • Well-developed computer skills particularly in the use of MS office, Email & POS/scheduling Software • Strong planning, customer service, organizational and analytical skills • Ability to motivate others through leadership and creativity • Self-starter, able to work independently • Exceptional Customer Service Skills • Good time management, planning and follow through • Strong inter-personal relations with team members & Head Office Personnel • Strong attention to details and ability to meet high quality standards • Willingness to work under a flexible schedule • Team Player able to motivate and bring the best out in team members • Ability to multi-task • Excellent communication skills, both in speaking and written correspondence • Strong commercial understanding
About the company
Established by Shabana Karim, one of the UAEs most entrepreneurial businesswomen, House of Enspa is a leading light in the UAE beauty industry. Formed in 2013 as a holding company for two grooming concepts and a retail distribution and training company, House of Enspa operates 11 spas and salons comprising 20,000 sq. ft. retail and operating space. The award-winning House of Enspa collection comprises more than 500 members of staff, each dedicated to offering a flawless, consistent and holistic customer experience; a true differentiator in a competitive market. House of Enspa comprises the following innovative brands: Established in 2001, The Nail Spa was the regions first spa solely for hands and feet, and has now expanded to offer an extensive range of complementary spa and grooming treatments. Marquee, a premium chain of hair salons that delivers red carpet ready hair in a vibrant and inspirational setting, launched in 2013. Espai is the groups dedicated marketing, distribution, training and franchising arm for upmarket retail beauty products, and was founded in 2009.
Branch Manager - Digital Branch, Sharjah
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Posted On 13 May, 2025
Type: Retail Banking
Job Category: Retail Banking
Job Purpose:To effectively manage and lead a bank branch, adhering to SIB policies and guidelines, and ensuring target achievement, business development, and high customer focus as per the strategic plan for the Branch, Area, and Retail Banking as a whole. Additionally, lead efforts to enhance the customer experience by integrating digital tools within branch operations.
Key Accountabilities: Development of Business:- Identify opportunities and pursue them to develop the business.
- Promote branch quality services to gain maximum market share and profitability.
- Enhance customer interaction through digital solutions.
- Review reports related to overdraft, dormant accounts, daily assets & liabilities, profit & loss accounts, suspense accounts, etc.
- Review financial sheets from previous day’s operations and address unusual situations like overdraft and facilities.
- Supervise employee performance, provide support and guidance.
- Train staff in using digital tools to assist customers effectively.
- Review internal reports and performance against targets, providing guidance and support.
- Build a reliable team, give constructive feedback, and analyze KPIs related to digital adoption and customer satisfaction.
- Target sources of funds and attract business to the branch.
- Develop and maintain strong relationships with existing customers, promoting additional products and services.
- Meet customers to strengthen relations, gather feedback, and address complaints promptly.
- Promote digital tools and educate customers on their benefits.
- Serve as the central point for AML, CTF, and KYC matters.
- Keep the branch updated on AML, KYC, and CTF developments and support staff accordingly.
- Review account opening applications to ensure proper risk evaluation.
- Support requests from the Compliance Department and identify risks associated with digital channels.
- Exercise financial responsibilities as per management levels.
- Work according to established procedures and policies.
- Make decisions within the scope of the position, referring major decisions to higher supervision.
Ensure compliance with consumer protection standards, treat customers fairly, provide accurate information, respond promptly, protect customer data, report suspicious activities, and continuously improve customer service in line with regulatory expectations and the SIB Conduct Risk Framework.
Qualifications, Experiences & Skills:- Minimum Qualifications: University Degree/Diploma in Business, Finance, or Banking.
- Minimum Experience: 8-10 years in Retail Banking, with at least 4 years in retail branches.
- Language Skills: Proficiency in Arabic and English, both oral and written.
- Computer Skills: Essential computer skills and proficiency in digital banking technologies.
- Other Skills: Strong interpersonal and communication skills, knowledge of banking rules and regulations, team leadership, operational control procedures, and sound knowledge of Islamic Banking principles.
Interested candidates should email their applications. An email confirmation link will be sent to activate your profile.
Thank you for applying!We appreciate your interest in joining Sharjah Islamic Bank, which has a rich history dating back to 1975, transitioning to Islamic banking in 2002, and offering a broad range of Sharia'a compliant services across the UAE.
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Branch Manager - Digital Branch (UAE Nationals Only) , Sharjah
Posted today
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Posted On 18 Oct, 2024
Type Permanent
Job Category Retail Banking
Job Purpose:
To effectively manage and lead a bank branch, adhering to SIB policies and guidelines, and ensuring that target achievement, business development and high customer focus are maintained as per the strategic plan set for the Branch, the Area and the Retail Banking function as a whole. Additionally will lead the efforts to enhance the customer experience by seamlessly integrating digital tools within the branch operations.
Key Accountabilities:
Development of Business:
- Identifies opportunities and actively pursues it to use appropriately in developing the Business.
- Promote Branch quality services to gain maximum market share to maximize profitability.
- Enhance customer interaction through digital solutions available within the branch.
Follow-up On Daily Reports:
- Reviews reports related to overdraft, dormant accounts, daily assets & liabilities, profit & loss accounts, suspense accounts etc.
- Reviews financial sheet from previous day’s operations and attends to unusual situations such as overdraft, facilities, etc. granted to customers and reports accordingly.
People Management:
- Supervises the performance of employees in their daily operations, provides support and guidance.
- Train and support staff in using digital tools and platforms to assist customers effectively.
Performance Monitoring:
- Reviews internal reports, performance against established targets, comments and provides guidance and support for further action as applicable.
- Generate commitments & build a reliable team, provide guidance & support with constructive feedback.
- Track and analyze KPIs related to digital adoption and customer satisfaction.
Customer Relationships:
- Targets sources of funds and approaches decision makers to attract their business to the branch.
- Develops and maintains strong professional relationships with existing customers to ensure that their business requirements and needs are being met and promote additional products and services of the bank for their consideration.
- Meets and greets customers in the branch, as time permits, with a view to strengthening relations with customers and listens to their feedback and initiates actions as appropriate.
- Develops customers interview plan at platform area and analyzes feedback to ensure all customer complaints are promptly and satisfactorily addressed.
- Elevate the customer experience by promoting the use of digital tools and educating customers on their benefits.
Branch Compliance Responsibilities:
- Serving as central point of contact in AML, CTF and KYC matters.
- Keeping the Branch updated on AML, KYC and CTF developments and providing assistance to staff on AML, KYC and CTF matters.
- Reviewing account opening applications and other business proposals to ensure that AML, KYC and CTF risk are properly evaluated and addressed.
- Reviewing and supporting all requests from the Compliance Department.
- Support other stakeholders in identifying and mitigating risks associated with digital channels, and ensure compliance with regulatory requirements.
- Exercises financial responsibilities at the level established by Management for this position.
- Works according to established procedures within the policy of the bank.
- Makes own decisions for matters within the scope of the position and refers major decisions and recommendations to higher levels of supervision for further discussion, approval and handling.
Consumer Protection:
- Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.
Qualifications, Experiences & Technical Skills:
Minimum Qualifications: University Degree/ Diploma in Business studies, Finance or Banking.
Minimum Experience: 8 - 10 years of Retail Banking experience out of which 4 years in retail branches.
Language Skills: Strong on both oral and written Arabic & English.
Computer/ System / Software Skills: Computer skills essential, Proficiency in digital banking technologies.
#J-18808-LjbffrBranch Manager - Arabian Tea House/Arabian Fish House
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DUBAI , United Arab Emirates
About Us:
Alrais Holding is a leading multi-sector company committed to creating a dynamic and inclusive work environment where employees can thrive and contribute to our collective success. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.
About the role:
We are seeking a dynamic and experienced Branch Manager to lead our team and ensure a world-class dining experience for our guests. The ideal candidate will be passionate about hospitality, possess strong leadership skills, and thrive in a fast-paced environment.
Key Responsibilities:
- Oversee day-to-day restaurant operations, ensuring smooth and efficient service.
- Lead, motivate, and manage a team of staff members, fostering a positive and professional work environment.
- Monitor and maintain high standards of food quality, presentation, and service.
- Develop and implement strategies to improve customer satisfaction, and address any concerns or feedback promptly.
- Manage inventory, order supplies, and ensure proper stock levels to meet operational needs.
- Ensure compliance with health and safety regulations and company policies.
- Prepare and manage schedules for front-of-house and back-of-house staff to ensure optimal coverage.
- Collaborate with the kitchen team to ensure seamless communication between front and back of house.
- Monitor financial performance and assist in budgeting, cost control, and maximizing profitability.
- Handle customer inquiries, resolve issues, and maintain a positive guest experience.
- Train and onboard new staff, providing ongoing coaching and development.
Requirements:
- Bachelor’s degree in Hotel Management, Business Administration, or a related field.
- Proven experience of at least 2years as a Restaurant Manager or in a similar leadership role in the hospitality industry.
- Strong understanding of restaurant operations, including staffing, inventory management, and customer service.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple tasks and solve problems quickly in a fast-paced environment.
- Solid knowledge of food safety and health regulations.
- Strong financial acumen and experience with budgeting and cost control.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for delivering excellent customer service and leading by example.
If you’re ready to take the next step in your career and become part of a collaborative and supportive team, we’d love to hear from you. Apply today or send your CV
#J-18808-LjbffrBranch Operation Manager Carrier Refrigeration
Posted today
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Country United Arab Emirates
Location:
UTS Carrier, Palladium building, 2nd floor, Al Quoz, Dubai, UAE
Role: Branch Operation Manager
Location: Dubai, UAE
Full/ Part-time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About The Role
Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
Key Responsibilities
As a (specify role), you’ll be responsible for:
- Coordinates, prioritizes and resolves issues encountered by a more experienced team.
- Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
- Escalates critical/complex issues that will impact the business.
- Manages more experienced team according to established programs and objectives.
- Quality Issue Management
- Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
- Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
Requirements
We are looking for people who as a minimum you must have:
- Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution
- Requires specialized knowledge of technical or operational practices
- University Degree and a minimum of 3 years prior relevant experience
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Enjoy your best years with our retirement savings plan
- Have peace of mind and body with our health insurance
- Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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