277 Branch Manager jobs in the United Arab Emirates

Assistant Branch Manager

Abu Dhabi, Abu Dhabi House of ENSPA

Posted 25 days ago

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Job Description

The Role
An award-winning group in spa/salon and beauty industry is looking for an assistant branch manager. We want to hear from you if you are a customer-focused individual who enjoys leading a large, well-organized team of highly skilled individuals. Key Role: Assist and manage all Spa/Salon services, products, systems/processes, customer relations and facilities within one or more locations. Provide strong and positive leadership to all service professionals within location(s). Develop thorough understanding of operating processes and ensure adherence to SOPs. Assist and manage service delivery and customer experience to ensure the highest levels of quality and customer satisfaction. Drive location sales and manage costs in line with budgets. Job Responsibility: • Manage P&L of location(s) to drive business performance • Manage schedules, staff allocations and leaves of all staff members within store(s) to ensure optimal coverage, minimize missed opportunities and maximize business performance • Maintain the highest standards of service/quality/hygiene within the salons/spas and oversee the staff to ensure smooth running of operations • Fully understand and implement Spa/Salon operating procedures to drive customer satisfaction and business performance • Drive upselling of services/treatments and products for the salons/spas to guests • Manage inventory of locations to ensure availability of stocks and prevent stock variance/missed opportunities • Develop and maintain expertise of spa/salon computer systems, and ensure staff are well versed in systems • Work with training department to coordinate training of staff • Ensure all customer complaints are dealt with swiftly, and effective remedial action (e.g. coaching, training, treatment resolution) is taken to manage customer relations and staff performance • Maintain cleanliness of spas/salons by managing cleaning schedules and performance • Ensure effective communications between team members and Facilities Management team to ensure maintenance issues are resolved promptly • Drive customer engagement with loyalty program and suggest monthly loyalty offers and initiatives to strengthen customer loyalty and improve operating metrics • Solicit frequent feedback from clients on product quality and service levels; deliver recommendations for improving product and service offering • Provide neat, legible attendance/payroll attendance records in a timely manner • Ensure daily sales and cash collection is accurate and complete • Conduct performance appraisals, provide coaching and implement disciplinary measures as required to manage staff performance • Liaise with HR department to raise and address personnel issues • Optimize staff retention and utilization by reducing staff absenteeism, sick leaves, and resignations • Oversee health, safety and hygiene in the locations at all times

Requirements
• Retail management experience required; Spa/Salon industry experience is a plus • Well-developed computer skills particularly in the use of MS office, Email & POS/scheduling Software • Strong planning, customer service, organizational and analytical skills • Ability to motivate others through leadership and creativity • Self-starter, able to work independently • Exceptional Customer Service Skills • Good time management, planning and follow through • Strong inter-personal relations with team members & Head Office Personnel • Strong attention to details and ability to meet high quality standards • Willingness to work under a flexible schedule • Team Player able to motivate and bring the best out in team members • Ability to multi-task • Excellent communication skills, both in speaking and written correspondence • Strong commercial understanding

About the company
Established by Shabana Karim, one of the UAEs most entrepreneurial businesswomen, House of Enspa is a leading light in the UAE beauty industry. Formed in 2013 as a holding company for two grooming concepts and a retail distribution and training company, House of Enspa operates 11 spas and salons comprising 20,000 sq. ft. retail and operating space. The award-winning House of Enspa collection comprises more than 500 members of staff, each dedicated to offering a flawless, consistent and holistic customer experience; a true differentiator in a competitive market. House of Enspa comprises the following innovative brands: Established in 2001, The Nail Spa was the regions first spa solely for hands and feet, and has now expanded to offer an extensive range of complementary spa and grooming treatments. Marquee, a premium chain of hair salons that delivers red carpet ready hair in a vibrant and inspirational setting, launched in 2013. Espai is the groups dedicated marketing, distribution, training and franchising arm for upmarket retail beauty products, and was founded in 2009.
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Branch Manager - Digital Branch, Sharjah

Sharjah, Sharjah Sharjah Islamic Bank

Posted today

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Job Description

Careers for a Changing World of Islamic Banking.

Posted On 13 May, 2025

Type: Retail Banking

Job Category: Retail Banking

Job Purpose:

To effectively manage and lead a bank branch, adhering to SIB policies and guidelines, and ensuring target achievement, business development, and high customer focus as per the strategic plan for the Branch, Area, and Retail Banking as a whole. Additionally, lead efforts to enhance the customer experience by integrating digital tools within branch operations.

Key Accountabilities: Development of Business:
  • Identify opportunities and pursue them to develop the business.
  • Promote branch quality services to gain maximum market share and profitability.
  • Enhance customer interaction through digital solutions.
Follow-up on Daily Reports:
  • Review reports related to overdraft, dormant accounts, daily assets & liabilities, profit & loss accounts, suspense accounts, etc.
  • Review financial sheets from previous day’s operations and address unusual situations like overdraft and facilities.
People Management:
  • Supervise employee performance, provide support and guidance.
  • Train staff in using digital tools to assist customers effectively.
Performance Monitoring:
  • Review internal reports and performance against targets, providing guidance and support.
  • Build a reliable team, give constructive feedback, and analyze KPIs related to digital adoption and customer satisfaction.
Customer Relationships:
  • Target sources of funds and attract business to the branch.
  • Develop and maintain strong relationships with existing customers, promoting additional products and services.
  • Meet customers to strengthen relations, gather feedback, and address complaints promptly.
  • Promote digital tools and educate customers on their benefits.
Branch Compliance Responsibilities:
  • Serve as the central point for AML, CTF, and KYC matters.
  • Keep the branch updated on AML, KYC, and CTF developments and support staff accordingly.
  • Review account opening applications to ensure proper risk evaluation.
  • Support requests from the Compliance Department and identify risks associated with digital channels.
Framework, Boundaries, Decision-Making Authority:
  • Exercise financial responsibilities as per management levels.
  • Work according to established procedures and policies.
  • Make decisions within the scope of the position, referring major decisions to higher supervision.
Consumer Protection:

Ensure compliance with consumer protection standards, treat customers fairly, provide accurate information, respond promptly, protect customer data, report suspicious activities, and continuously improve customer service in line with regulatory expectations and the SIB Conduct Risk Framework.

Qualifications, Experiences & Skills:
  • Minimum Qualifications: University Degree/Diploma in Business, Finance, or Banking.
  • Minimum Experience: 8-10 years in Retail Banking, with at least 4 years in retail branches.
  • Language Skills: Proficiency in Arabic and English, both oral and written.
  • Computer Skills: Essential computer skills and proficiency in digital banking technologies.
  • Other Skills: Strong interpersonal and communication skills, knowledge of banking rules and regulations, team leadership, operational control procedures, and sound knowledge of Islamic Banking principles.

Interested candidates should email their applications. An email confirmation link will be sent to activate your profile.

Thank you for applying!

We appreciate your interest in joining Sharjah Islamic Bank, which has a rich history dating back to 1975, transitioning to Islamic banking in 2002, and offering a broad range of Sharia'a compliant services across the UAE.

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Branch Manager - Digital Branch (UAE Nationals Only) , Sharjah

Sharjah, Sharjah Sharjah Islamic Bank

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Careers for a Changing World of Islamic Banking. Branch Manager – Digital Branch (UAE Nationals Only)

Posted On 18 Oct, 2024

Type Permanent

Job Category Retail Banking

Job Purpose:
To effectively manage and lead a bank branch, adhering to SIB policies and guidelines, and ensuring that target achievement, business development and high customer focus are maintained as per the strategic plan set for the Branch, the Area and the Retail Banking function as a whole. Additionally will lead the efforts to enhance the customer experience by seamlessly integrating digital tools within the branch operations.

Key Accountabilities:

Development of Business:

  1. Identifies opportunities and actively pursues it to use appropriately in developing the Business.
  2. Promote Branch quality services to gain maximum market share to maximize profitability.
  3. Enhance customer interaction through digital solutions available within the branch.

Follow-up On Daily Reports:

  1. Reviews reports related to overdraft, dormant accounts, daily assets & liabilities, profit & loss accounts, suspense accounts etc.
  2. Reviews financial sheet from previous day’s operations and attends to unusual situations such as overdraft, facilities, etc. granted to customers and reports accordingly.

People Management:

  1. Supervises the performance of employees in their daily operations, provides support and guidance.
  2. Train and support staff in using digital tools and platforms to assist customers effectively.

Performance Monitoring:

  1. Reviews internal reports, performance against established targets, comments and provides guidance and support for further action as applicable.
  2. Generate commitments & build a reliable team, provide guidance & support with constructive feedback.
  3. Track and analyze KPIs related to digital adoption and customer satisfaction.

Customer Relationships:

  1. Targets sources of funds and approaches decision makers to attract their business to the branch.
  2. Develops and maintains strong professional relationships with existing customers to ensure that their business requirements and needs are being met and promote additional products and services of the bank for their consideration.
  3. Meets and greets customers in the branch, as time permits, with a view to strengthening relations with customers and listens to their feedback and initiates actions as appropriate.
  4. Develops customers interview plan at platform area and analyzes feedback to ensure all customer complaints are promptly and satisfactorily addressed.
  5. Elevate the customer experience by promoting the use of digital tools and educating customers on their benefits.

Branch Compliance Responsibilities:

  1. Serving as central point of contact in AML, CTF and KYC matters.
  2. Keeping the Branch updated on AML, KYC and CTF developments and providing assistance to staff on AML, KYC and CTF matters.
  3. Reviewing account opening applications and other business proposals to ensure that AML, KYC and CTF risk are properly evaluated and addressed.
  4. Reviewing and supporting all requests from the Compliance Department.
  5. Support other stakeholders in identifying and mitigating risks associated with digital channels, and ensure compliance with regulatory requirements.
  6. Exercises financial responsibilities at the level established by Management for this position.
  7. Works according to established procedures within the policy of the bank.
  8. Makes own decisions for matters within the scope of the position and refers major decisions and recommendations to higher levels of supervision for further discussion, approval and handling.

Consumer Protection:

  1. Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

Qualifications, Experiences & Technical Skills:

Minimum Qualifications: University Degree/ Diploma in Business studies, Finance or Banking.

Minimum Experience: 8 - 10 years of Retail Banking experience out of which 4 years in retail branches.

Language Skills: Strong on both oral and written Arabic & English.

Computer/ System / Software Skills: Computer skills essential, Proficiency in digital banking technologies.

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Branch Manager - Arabian Tea House/Arabian Fish House

Dubai, Dubai Firehouse Subs - Station 1 Lumberton LLC

Posted today

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Job Description

DUBAI , United Arab Emirates

About Us:

Alrais Holding is a leading multi-sector company committed to creating a dynamic and inclusive work environment where employees can thrive and contribute to our collective success. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.

About the role:

We are seeking a dynamic and experienced Branch Manager to lead our team and ensure a world-class dining experience for our guests. The ideal candidate will be passionate about hospitality, possess strong leadership skills, and thrive in a fast-paced environment.

Key Responsibilities:

  • Oversee day-to-day restaurant operations, ensuring smooth and efficient service.
  • Lead, motivate, and manage a team of staff members, fostering a positive and professional work environment.
  • Monitor and maintain high standards of food quality, presentation, and service.
  • Develop and implement strategies to improve customer satisfaction, and address any concerns or feedback promptly.
  • Manage inventory, order supplies, and ensure proper stock levels to meet operational needs.
  • Ensure compliance with health and safety regulations and company policies.
  • Prepare and manage schedules for front-of-house and back-of-house staff to ensure optimal coverage.
  • Collaborate with the kitchen team to ensure seamless communication between front and back of house.
  • Monitor financial performance and assist in budgeting, cost control, and maximizing profitability.
  • Handle customer inquiries, resolve issues, and maintain a positive guest experience.
  • Train and onboard new staff, providing ongoing coaching and development.

Requirements:

  • Bachelor’s degree in Hotel Management, Business Administration, or a related field.
  • Proven experience of at least 2years as a Restaurant Manager or in a similar leadership role in the hospitality industry.
  • Strong understanding of restaurant operations, including staffing, inventory management, and customer service.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage multiple tasks and solve problems quickly in a fast-paced environment.
  • Solid knowledge of food safety and health regulations.
  • Strong financial acumen and experience with budgeting and cost control.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A passion for delivering excellent customer service and leading by example.

If you’re ready to take the next step in your career and become part of a collaborative and supportive team, we’d love to hear from you. Apply today or send your CV

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Branch Operation Manager Carrier Refrigeration

Dubai, Dubai Vacancies

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Job Description

Country United Arab Emirates

Location:

UTS Carrier, Palladium building, 2nd floor, Al Quoz, Dubai, UAE

Role: Branch Operation Manager

Location: Dubai, UAE

Full/ Part-time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About The Role

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities

As a (specify role), you’ll be responsible for:

  • Coordinates, prioritizes and resolves issues encountered by a more experienced team.
  • Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
  • Escalates critical/complex issues that will impact the business.
  • Manages more experienced team according to established programs and objectives.
  • Quality Issue Management
  • Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
  • Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Requirements

We are looking for people who as a minimum you must have:

  • Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution
  • Requires specialized knowledge of technical or operational practices
  • University Degree and a minimum of 3 years prior relevant experience

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

  • Enjoy your best years with our retirement savings plan
  • Have peace of mind and body with our health insurance
  • Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
  • Drive forward your career through professional development opportunities
  • Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Click on this link to read the Job Applicant’s Privacy Notice

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Business Manager - Job Vacancy

Dubai, Dubai ARKCIC

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Job Description

Overview

ARK CIC is seeking to engage with an experienced Business Manager on behalf of our client. Based in London Bridge, you will be working for a non-profit business that provides Shared Apprenticeship Scheme to the construction industry.

Responsibilities

Reporting to the Board of Directors, the business manager will be responsible for managing the day-to-day operations of the company, ensuring they are compliant in line with funding agreements and companies house requirements. You will be providing direction to the company, creating an improved culture that is built on delivering results.

You will be responsible for guiding the business through its next phase of growth and market expansion. The ideal Business Manager must have experience formulating business plans, communications strategies and marketing strategies.

As the Business Manager you will:

  • Implement and manage new funded programs, including recruitment
  • Lead the annual strategy and budget process as well as creating and implementing operational plans with clear KPIs across all business programs
  • Manage apprenticeship scheme, including financial management
  • Create and manage organisational performance and reporting systems
  • Develop and managing a business development strategy, targeting key partners
  • Review, create and implement policies and procedures
  • Create and deliver a marketing strategy to ensure apprenticeship job creation
  • Be responsible for the ongoing workforce demand modelling
  • Responsible for staff management, providing direct line management, reviewing staff structures, and ensuring capacity planning is in line with business strategies and budget
  • Identify and apply for external funding to support the business
  • Lead on all health and safety procedures
The successful Business Manager will have the following skills and experience

The successful Business Manager will have the following skills and experience

  • Excellent management skills with experience in running complex projects
  • Excellent stakeholder management skills
  • Excellent communication skills, with the ability to influence senior stakeholders and customers
  • Experience in implementing systems and processes
  • Experience in managing and developing staff
Desirable

Desirable

  • 5+ years of business management experience
  • Management qualification
  • Experience in working on apprenticeship projects within the construction industry
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Area Manager

Hamiltonaquatics

Posted today

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Job Description

We're seeking a dynamic and experienced Area Manager to lead our Learn to Swim program. You'll be responsible for managing a team, optimizing program growth and quality, and ensuring consistent delivery across all areas.

Hamilton Aquatics Swimming Training in UAE is seeking a dynamic and experienced Area Manager to lead our Learn to Swim program. You'll be responsible for managing a team, optimizing program growth and quality, and ensuring consistent delivery across all areas.

Desired Qualifications:

  • Swim England Qualifications Level 2 Teaching Swimming qualification
  • Royal Life Saving Society (RLSS) National Pool Lifeguard Qualification (NPLQ) or National Rescue Test for Teachers and Coaches (NRASTC) life-saving qualification
  • Tutor status in one of the following areas; lifeguarding, first aid or swimming teaching
  • Diploma in business, administration, or any other qualification related to the field

Desired Experience:

  • Experience in delivering one programme or exit route outside of the Learn to Swim programme
  • Minimum of 3 years' teaching experience delivering lessons to a range of abilities
  • Proven experience in a related field with administration and recruitment responsibilities

Job-Specific Knowledge and Skills:

  • High-level IT skills including using a customer relationship management (CRM) system
  • Customer service and relationship management skills
  • Maintaining confidentiality
  • Confidence and ability to develop relationships
  • Problem solving and conflict resolution
  • Tax free salary of£36,000 (GBP) per annum (dependent on exchange rate)
  • Private medical insurance
  • End of service benefit

The responsibilities of the role will include, but are not limited to, managing the area team effectively by working with the Programme Leaders and Development Coach by ensuring constant communication is upheld and regular meetings to ensure all staff are delivering in line with the programme criteria.

If you are ready for this exciting opportunity please send your application to Please include your cover letter, your CV along with copies of your qualifications.

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Area Manager

Dubai, Dubai RTC-1 Employment Services

Posted 4 days ago

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Job Description

The Role
Position Title: Area Manager Employment Type: Full Time Salary: up to 14,000 AED all inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A leading GCC fashion & lifestyle group in Dubai, known for its growing international portfolio of women’s fashion. Job Description: • Coordinate information between Head Office and Store Management Teams. • Manage and drive the performance of brands and areas. • Visit shops across different locations for brand performance evaluation and team support • Communicate and measure the sales target and objectives for shops (daily, weekly and monthly) with shops managers and maximize shops sales.

Requirements
• Proven experience in Retail – Women’s Fashion, preferably with a premium or well-known brand. • Minimum of 5 years’ experience as an Area Manager within the fashion retail industry. • Fluent in English and Arabic, with excellent communication and writing skills. • Strong leadership and people management skills, with a track record of handling at least 8 retail stores.

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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Learning Area Manager

Dubai, Dubai Amazon

Posted 5 days ago

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Description
Amazon strives to be Earth's best employer, and our Learning Managers help us achieve that goal by providing rewarding career opportunities to everyone who joins us. In this role, you'll work across multiple sites, ensuring our people are getting the training and development they need. By making sure our employees are always improving their skills, you will also make an impact on the experience of our customers around the world.
Key job responsibilities
Employee Development:
- Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).
- Implement and execute training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.).
- Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.
- Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.
- Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Trans performance goals and required YOY improvements. Provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.
- React quickly and efficiently to production imperatives, scheduling conflicts and network-wide roll outs.
- Ensure and drive best practices standardization across all departments and sites.
- Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center.
Execution & Analysis:
- Ensure that training is tracked and recorded, including progress and skill sets.
- As needed, manage grant proposals including implementation, tracking and relationship management.
- Create, manage and update training content and associate compliance audits.
- Administer methods for gathering and tracking training metrics.
- Analyze and understand data to suggest improvements for training and operations.
- Track and communicate Learning Department goals, assignments and progress locally and at a network level.
- Take ongoing responsibility for ensuring that the First, Middle and Last Mile Transportation is operating safely and take immediate action to correct where necessary.
- Owner of PIT Training Program and maintains proper documentation related to PIT certification.
About the team
The Learning Area Manager is an active member of the Fulfillment Center Operations Learning team, driving and supporting network-wide initiatives. Successful candidates will have a creative, true hands-on approach to execute the day to day actions ensuring daily and weekly compliance is met and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority.
Furthermore, the role will partner very closely with Operations and there will be a requirement to understand the warehouse process operation. Execution skills are a must in being able to deliver daily coaching to support the development of our warehouse associates. The role will be based in our Fulfillment Center, in a fast-paced consumer goods environment.
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Area Retail Manager

Dubai, Dubai Global Retail TV LTD

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Overview

Landmark Group is one of the largest, most successful retail and hospitality conglomerates in the Middle East, Africa and India. Founded in 1973, the Group encourages entrepreneurship which in turn has pioneered leading homegrown brands that are market leaders in their categories and are known to deliver exceptional value to customers. In the last four years, the Group has doubled its store count, and now has over 55,000 employees and operates over 2,300 outlets across 22 countries.

Job Details
  • Primary Location : AE-AE-Dubai Emirates
  • Work location/ موقع العمل : BSU-UAE TERRITORY OFFICE
  • Job : Retail Operations
  • Organization : Babyshop UAE
  • Schedule label /الجدول الزمني : Regular
  • Shift : Standard
  • Job Type : Full-time
  • Job Level : Day Job
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