277 Branch Manager jobs in the United Arab Emirates

Posted On 13 May, 2025

Type: Retail Banking

Job Category: Retail Banking

To effectively manage and lead a bank branch, adhering to SIB policies and guidelines, and ensuring target achievement, business development, and high customer focus as per the strategic plan for the Branch, Area, and Retail Banking as a whole. Additionally, lead efforts to enhance the customer experience by integrating digital tools within branch operations.

• Identify opportunities and pursue them to develop the business.
• Promote branch quality services to gain maximum market share and profitability.
• Enhance customer interaction through digital solutions.

• Review reports related to overdraft, dormant accounts, daily assets & liabilities, profit & loss accounts, suspense accounts, etc.
• Review financial sheets from previous day’s operations and address unusual situations like overdraft and facilities.

• Supervise employee performance, provide support and guidance.
• Train staff in using digital tools to assist customers effectively.

• Review internal reports and performance against targets, providing guidance and support.
• Build a reliable team, give constructive feedback, and analyze KPIs related to digital adoption and customer satisfaction.

• Target sources of funds and attract business to the branch.
• Develop and maintain strong relationships with existing customers, promoting additional products and services.
• Meet customers to strengthen relations, gather feedback, and address complaints promptly.
• Promote digital tools and educate customers on their benefits.

• Serve as the central point for AML, CTF, and KYC matters.
• Keep the branch updated on AML, KYC, and CTF developments and support staff accordingly.
• Review account opening applications to ensure proper risk evaluation.
• Support requests from the Compliance Department and identify risks associated with digital channels.

• Exercise financial responsibilities as per management levels.
• Work according to established procedures and policies.
• Make decisions within the scope of the position, referring major decisions to higher supervision.

Ensure compliance with consumer protection standards, treat customers fairly, provide accurate information, respond promptly, protect customer data, report suspicious activities, and continuously improve customer service in line with regulatory expectations and the SIB Conduct Risk Framework.

• Minimum Qualifications: University Degree/Diploma in Business, Finance, or Banking.
• Minimum Experience: 8-10 years in Retail Banking, with at least 4 years in retail branches.
• Language Skills: Proficiency in Arabic and English, both oral and written.
• Computer Skills: Essential computer skills and proficiency in digital banking technologies.
• Other Skills: Strong interpersonal and communication skills, knowledge of banking rules and regulations, team leadership, operational control procedures, and sound knowledge of Islamic Banking principles.

Interested candidates should email their applications. An email confirmation link will be sent to activate your profile.

We appreciate your interest in joining Sharjah Islamic Bank, which has a rich history dating back to 1975, transitioning to Islamic banking in 2002, and offering a broad range of Sharia'a compliant services across the UAE.

Posted On 18 Oct, 2024

Type Permanent

Job Category Retail Banking

Job Purpose:
To effectively manage and lead a bank branch, adhering to SIB policies and guidelines, and ensuring that target achievement, business development and high customer focus are maintained as per the strategic plan set for the Branch, the Area and the Retail Banking function as a whole. Additionally will lead the efforts to enhance the customer experience by seamlessly integrating digital tools within the branch operations.

Key Accountabilities:

Development of Business:

1. Identifies opportunities and actively pursues it to use appropriately in developing the Business.
2. Promote Branch quality services to gain maximum market share to maximize profitability.
3. Enhance customer interaction through digital solutions available within the branch.

Follow-up On Daily Reports:

1. Reviews reports related to overdraft, dormant accounts, daily assets & liabilities, profit & loss accounts, suspense accounts etc.
2. Reviews financial sheet from previous day’s operations and attends to unusual situations such as overdraft, facilities, etc. granted to customers and reports accordingly.

People Management:

1. Supervises the performance of employees in their daily operations, provides support and guidance.
2. Train and support staff in using digital tools and platforms to assist customers effectively.

Performance Monitoring:

1. Reviews internal reports, performance against established targets, comments and provides guidance and support for further action as applicable.
2. Generate commitments & build a reliable team, provide guidance & support with constructive feedback.
3. Track and analyze KPIs related to digital adoption and customer satisfaction.

Customer Relationships:

1. Targets sources of funds and approaches decision makers to attract their business to the branch.
2. Develops and maintains strong professional relationships with existing customers to ensure that their business requirements and needs are being met and promote additional products and services of the bank for their consideration.
3. Meets and greets customers in the branch, as time permits, with a view to strengthening relations with customers and listens to their feedback and initiates actions as appropriate.
4. Develops customers interview plan at platform area and analyzes feedback to ensure all customer complaints are promptly and satisfactorily addressed.
5. Elevate the customer experience by promoting the use of digital tools and educating customers on their benefits.

Branch Compliance Responsibilities:

1. Serving as central point of contact in AML, CTF and KYC matters.
2. Keeping the Branch updated on AML, KYC and CTF developments and providing assistance to staff on AML, KYC and CTF matters.
3. Reviewing account opening applications and other business proposals to ensure that AML, KYC and CTF risk are properly evaluated and addressed.
4. Reviewing and supporting all requests from the Compliance Department.
5. Support other stakeholders in identifying and mitigating risks associated with digital channels, and ensure compliance with regulatory requirements.
6. Exercises financial responsibilities at the level established by Management for this position.
7. Works according to established procedures within the policy of the bank.
8. Makes own decisions for matters within the scope of the position and refers major decisions and recommendations to higher levels of supervision for further discussion, approval and handling.

Consumer Protection:

1. Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

Qualifications, Experiences & Technical Skills:

Minimum Qualifications: University Degree/ Diploma in Business studies, Finance or Banking.

Minimum Experience: 8 - 10 years of Retail Banking experience out of which 4 years in retail branches.

Language Skills: Strong on both oral and written Arabic & English.

Computer/ System / Software Skills: Computer skills essential, Proficiency in digital banking technologies.

DUBAI , United Arab Emirates

About Us:

Alrais Holding is a leading multi-sector company committed to creating a dynamic and inclusive work environment where employees can thrive and contribute to our collective success. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.

About the role:

We are seeking a dynamic and experienced Branch Manager to lead our team and ensure a world-class dining experience for our guests. The ideal candidate will be passionate about hospitality, possess strong leadership skills, and thrive in a fast-paced environment.

Key Responsibilities:

• Oversee day-to-day restaurant operations, ensuring smooth and efficient service.
• Lead, motivate, and manage a team of staff members, fostering a positive and professional work environment.
• Monitor and maintain high standards of food quality, presentation, and service.
• Develop and implement strategies to improve customer satisfaction, and address any concerns or feedback promptly.
• Manage inventory, order supplies, and ensure proper stock levels to meet operational needs.
• Ensure compliance with health and safety regulations and company policies.
• Prepare and manage schedules for front-of-house and back-of-house staff to ensure optimal coverage.
• Collaborate with the kitchen team to ensure seamless communication between front and back of house.
• Monitor financial performance and assist in budgeting, cost control, and maximizing profitability.
• Handle customer inquiries, resolve issues, and maintain a positive guest experience.
• Train and onboard new staff, providing ongoing coaching and development.

Requirements:

• Bachelor’s degree in Hotel Management, Business Administration, or a related field.
• Proven experience of at least 2years as a Restaurant Manager or in a similar leadership role in the hospitality industry.
• Strong understanding of restaurant operations, including staffing, inventory management, and customer service.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and solve problems quickly in a fast-paced environment.
• Solid knowledge of food safety and health regulations.
• Strong financial acumen and experience with budgeting and cost control.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for delivering excellent customer service and leading by example.

If you’re ready to take the next step in your career and become part of a collaborative and supportive team, we’d love to hear from you. Apply today or send your CV

Country United Arab Emirates

Location:

UTS Carrier, Palladium building, 2nd floor, Al Quoz, Dubai, UAE

Role: Branch Operation Manager

Location: Dubai, UAE

Full/ Part-time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About The Role

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities

As a (specify role), you’ll be responsible for:

• Coordinates, prioritizes and resolves issues encountered by a more experienced team.
• Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
• Escalates critical/complex issues that will impact the business.
• Manages more experienced team according to established programs and objectives.
• Quality Issue Management
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Requirements

We are looking for people who as a minimum you must have:

• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution
• Requires specialized knowledge of technical or operational practices
• University Degree and a minimum of 3 years prior relevant experience

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Enjoy your best years with our retirement savings plan
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Overview

ARK CIC is seeking to engage with an experienced Business Manager on behalf of our client. Based in London Bridge, you will be working for a non-profit business that provides Shared Apprenticeship Scheme to the construction industry.

Reporting to the Board of Directors, the business manager will be responsible for managing the day-to-day operations of the company, ensuring they are compliant in line with funding agreements and companies house requirements. You will be providing direction to the company, creating an improved culture that is built on delivering results.

You will be responsible for guiding the business through its next phase of growth and market expansion. The ideal Business Manager must have experience formulating business plans, communications strategies and marketing strategies.

As the Business Manager you will:

• Implement and manage new funded programs, including recruitment
• Lead the annual strategy and budget process as well as creating and implementing operational plans with clear KPIs across all business programs
• Manage apprenticeship scheme, including financial management
• Create and manage organisational performance and reporting systems
• Develop and managing a business development strategy, targeting key partners
• Review, create and implement policies and procedures
• Create and deliver a marketing strategy to ensure apprenticeship job creation
• Be responsible for the ongoing workforce demand modelling
• Responsible for staff management, providing direct line management, reviewing staff structures, and ensuring capacity planning is in line with business strategies and budget
• Identify and apply for external funding to support the business
• Lead on all health and safety procedures

The successful Business Manager will have the following skills and experience

• Excellent management skills with experience in running complex projects
• Excellent stakeholder management skills
• Excellent communication skills, with the ability to influence senior stakeholders and customers
• Experience in implementing systems and processes
• Experience in managing and developing staff

Desirable

• 5+ years of business management experience
• Management qualification
• Experience in working on apprenticeship projects within the construction industry

We're seeking a dynamic and experienced Area Manager to lead our Learn to Swim program. You'll be responsible for managing a team, optimizing program growth and quality, and ensuring consistent delivery across all areas.

Hamilton Aquatics Swimming Training in UAE is seeking a dynamic and experienced Area Manager to lead our Learn to Swim program. You'll be responsible for managing a team, optimizing program growth and quality, and ensuring consistent delivery across all areas.

Desired Qualifications:

• Swim England Qualifications Level 2 Teaching Swimming qualification
• Royal Life Saving Society (RLSS) National Pool Lifeguard Qualification (NPLQ) or National Rescue Test for Teachers and Coaches (NRASTC) life-saving qualification
• Tutor status in one of the following areas; lifeguarding, first aid or swimming teaching
• Diploma in business, administration, or any other qualification related to the field

Desired Experience:

• Experience in delivering one programme or exit route outside of the Learn to Swim programme
• Minimum of 3 years' teaching experience delivering lessons to a range of abilities
• Proven experience in a related field with administration and recruitment responsibilities

Job-Specific Knowledge and Skills:

• High-level IT skills including using a customer relationship management (CRM) system
• Customer service and relationship management skills
• Maintaining confidentiality
• Confidence and ability to develop relationships
• Problem solving and conflict resolution
• Tax free salary of£36,000 (GBP) per annum (dependent on exchange rate)
• Private medical insurance
• End of service benefit

The responsibilities of the role will include, but are not limited to, managing the area team effectively by working with the Programme Leaders and Development Coach by ensuring constant communication is upheld and regular meetings to ensure all staff are delivering in line with the programme criteria.

If you are ready for this exciting opportunity please send your application to Please include your cover letter, your CV along with copies of your qualifications.

Overview

Landmark Group is one of the largest, most successful retail and hospitality conglomerates in the Middle East, Africa and India. Founded in 1973, the Group encourages entrepreneurship which in turn has pioneered leading homegrown brands that are market leaders in their categories and are known to deliver exceptional value to customers. In the last four years, the Group has doubled its store count, and now has over 55,000 employees and operates over 2,300 outlets across 22 countries.

• Primary Location : AE-AE-Dubai Emirates
• Work location/ موقع العمل : BSU-UAE TERRITORY OFFICE
• Job : Retail Operations
• Organization : Babyshop UAE
• Schedule label /الجدول الزمني : Regular
• Shift : Standard
• Job Type : Full-time
• Job Level : Day Job