1 627 Burj Al Arab jobs in the United Arab Emirates

An exciting opportunity has arisen for a Retail Assistant to join Inside Burj Al Arab.

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah opened the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences.

The main duties and responsibilities of this role include:

• Performing all retail floor functions.
• Maintaining visual presentation of the retail store, adhering to merchandising plans, cleanliness standards, stock control, pricing, organization, and tidiness.
• Ensuring the right products are displayed at the right time and place to promote sales.
• Assisting with retail deliveries, shipping and receiving of inventory.
• Troubleshooting and providing solutions for customer complaints, escalating to the team leader and the Line Manager as needed.
• Monitoring individual and group sales performance and evaluating needed changes through guest demand and sales reports.

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of two years of experience in retail/cash handling.
• Retail, merchandising, or sales courses related.
• Outstanding organizational, time management, and improvisational skills.
• Proficient in English (Read/Write/Speak – Essential) and an additional language (preferred).

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package includes:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah opened the iconic Jumeirah Burj Al Arab and has since become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

Jumeirah Burj Al Arab, Dubai's most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah's exceptional portfolio. Its sail-shaped structure, one of the world's most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

An exciting opportunity has arisen for a Retail Assistant to join Inside Burj Al Arab .

The main duties and responsibilities of this role include:

• Performing all retail floor functions.
• Maintains visual presentation of the retail store, adhering to all merchandising plans, cleanliness standards, stock control/well stocked, items priced, organized and tidy.
• Ensures the right products are displayed at the right time and in the right place to maximize sales.
• Assists with retail deliveries, shipping and receiving of inventory.
• Troubleshoots and provides solutions for customer complaints, escalating to the team leader and Spa Director when necessary.
• Monitors individual and group performance of item sales and evaluates needed changes through guest demand and sales reports.

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of two years of experience in retail/cash handling.
• Retail, merchandising, sales courses related.
• Outstanding organizational, time management, and improvisational skills.
• Proficient in English (Read/Write/Speak – Essential).

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

Discovering Your Path Exploring Career Interests and Strengths

The Great Burj Al Arab, the luxury hotel of Dubai is one of the fifth tallest hotels in the world. It is a five-star hotel. It was designed by a British architect Tom Wright . It is standing on an artificial island. Its construction was started in 1994 and completed in 1999.

Job Location Dubai

Nationality Selective

Education Equivalent degree/diploma holders

Experience Mandatory

Salary Discuss during an interview

Last Updated on 23rd December 2021

Simple click on the Apply Link button mentioned above. The link will redirect you to the destination of this job application.

Best of luck!

Discovering Your Path Exploring Career Interests and Strengths

The Great Burj Al Arab, the luxury hotel of Dubai is one of the fifth tallest hotels in the world. It is a five-star hotel. It was designed by a British architect Tom Wright . It is standing on an artificial island. Its construction was started in 1994 and completed in 1999.

Job Location Dubai

Nationality Selective

Education Equivalent degree/diploma holders

Experience Mandatory

Salary Discuss during an interview

Last Updated on 23rd December 2021

Simple click on the Apply Link button mentioned above. The link will redirect you to the destination of this job application.

Best of luck

We're Hiring Guest Relations Officer

Join our team at Crescent Holiday Homes, where hospitality meets excellence. We are looking for a dynamic, motivated, and professional Guest Relations Officer with a background in hospitality management to help us deliver exceptional guest experiences and grow our portfolio.

About the Role:

As the Guest Relations Officer, you will be the first point of contact for our guests across Airbnb, , and other booking platforms. You will handle guest communications, coordinate check-ins and check-outs, and ensure a smooth and memorable stay. You will also contribute to business growth by onboarding new properties under Crescent Holiday Homes management.

Key Responsibilities:

• Manage guest inquiries and communication across Airbnb, , and other platforms.
• Monitor, update, and optimize pricing strategies for occupancy and revenue.
• Coordinate with operations teams to manage check-ins and check-outs.
• Ensure guest satisfaction through prompt, professional, and friendly service.
• Source and onboard new holiday homes by working with property owners.
• Keep listings updated and attractive across all platforms.

Requirements:

• Bachelor's degree in Hospitality, Business, or related field.
• 1–2 years of experience in hospitality, holiday home management, or customer service.
• Excellent communication and interpersonal skills.
• Strong multitasking and problem-solving abilities.
• Knowledge of Airbnb, , or holiday home management systems.
• Positive, energetic, and self-driven personality.
• UAE driving license and access to a car or motorcycle (mandatory).

How to Apply:

Send your CV and a brief cover letter to with the subject line: Guest Relations Officer Application .

Apply today and grow with Crescent Holiday Homes

Job Type: Full-time

Pay: AED3, AED3,500.00 per month

About Us

We are a growing holiday home company, dedicated to providing exceptional stays and smooth operations for our guests and property owners. Our focus is on professionalism, hospitality, and ensuring that every guest experience is seamless from check-in to check-out.

Role Overview

We are seeking a Guest Relations & Operations Agent to join our team on a part-time, fully remote basis. The ideal candidate will be highly responsive, proactive, and reliable, with strong communication skills and the ability to handle guest needs with care and professionalism.

Key Responsibilities

• Provide excellent customer service to guests via phone, WhatsApp, and email.
• Manage booking confirmations, check-ins, and check-outs.
• Coordinate with housekeeping, maintenance, and security teams when needed.
• Monitor ongoing reservations and handle last-minute changes or issues.
• Ensure guest satisfaction by addressing concerns promptly and professionally.
• Maintain accurate records of guest interactions and operational updates.

Requirements

• Previous experience in hospitality, customer service, or property management preferred.
• Strong communication skills (English required; Arabic or other languages is a plus).
• Reliable internet connection and ability to work remotely.
• Flexibility and 24/7 availability on a rotational basis.
• Highly organized, detail-oriented, and proactive problem-solver.

What We Offer

• Remote, part-time position with flexible hours.
• Salary between AED 1,000 – AED 1,500, depending on experience.
• Opportunity to grow within a professional holiday home management company.
• Work in a dynamic, fast-paced hospitality environment.

How to Apply:

Please submit your CV along with a short cover letter explaining why you are the right fit for this role.

Job Type: Part-time

Pay: AED1, AED1,500.00 per month

Expected hours: 30 – 50 per week

Experience:

• Guest relations/Customer Service: 1 year (Required)

Language:

• English (Required)

We are looking for a proactive and customer-focused Guest Relations & Operations Assistant to join our team. The ideal candidate will handle guest inquiries, manage daily laundry operations, maintain inventory, and actively connect with guests to ensure their comfort and satisfaction. You will also promote and arrange additional guest services such as airport transfers, tours, and other concierge requests within Dubai.

Key Responsibilities:

• Respond promptly and professionally to guest inquiries.
• Coordinate daily laundry services and ensure timely delivery.
• Maintain and monitor inventory of linen, amenities, and supplies.
• Communicate with guests regularly to offer additional services (e.g., airport pick-up/drop-off, tours, activities, etc.).
• Ensure high levels of guest satisfaction by addressing needs and resolving issues efficiently.
• Work closely with the operations team to support smooth day-to-day functions.

Requirements:

• Previous experience in hospitality, customer service, or operations is preferred.
• Strong communication and interpersonal skills.
• Organized, detail-oriented, and able to multitask.
• Basic computer skills (MS Office, email communication).
• Positive attitude and willingness to go the extra mile for guests.
• Flexibility to work on weekends or evenings if required.

What We Offer:

• Competitive salary package.
• Friendly and supportive work environment.
• Opportunity to grow within the hospitality sector.

Job Types: Full-time, Permanent

Pay: AED2, AED3,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Guest Relationship: 2 years (Required)

We are looking for a professional to join our team in Guest Relations in the Sales Department.

Main Responsibilities:

• First client contact and relationship management
• Ensure proposals are sent and answered within 24–48 hours
• Create, update and confirm itineraries
• Issue pro forma invoices, confirmations, and vouchers
• Coordinate clients' on-site schedules and activities
• Develop programs and their written descriptions
• Manage travel agency relations and prospect clients
• Support sales of services: flights, hotels, transfers, tours, attractions, experiences, leisure, MICE, car services and more

Reservations Department:

• Maintain supplier relations
• Request quotations and manage bookings (hotels, tours, restaurants, guides, tickets)
• Send confirmations and vouchers before activities

On-Site Client Activities:

• Welcome and meet clients
• Follow up on activities and itineraries
• Schedule and book extra activities
• Coordinate with drivers and guides

Requirements:

• Fluent in 
  Portuguese and English

The Guest Operations Supervisor ensures seamless, compliant, and data-driven guest experiences from booking confirmation through departure. This role leads and oversees four key frontline teams—Guest Relations Officers (GROs), GRO & Housekeeping Coordinators, Guest Relations Admins, and Keys / Cards Admins—guaranteeing smooth arrivals, high-quality stays, and adherence to all regulatory and brand standards.

Lead end-to-end team management, including recruitment, onboarding, and training.

Maintain and update the master GRO checklist, conducting quarterly training refreshers.

Monitor real-time task completion via PMS and Breezeway; intervene on missed SLAs and escalated guest concerns.

Conduct monthly shadowing sessions and quality audits; assess GRO performance in punctuality, appearance, communication, and task accuracy.

Create daily rosters for GROs and housekeeping, optimizing for efficiency and minimizing scheduling conflicts.

Validate that property status updates in PMS accurately reflect real-time field conditions; ensure same-day rectification.

Forecast staffing needs 90 days in advance based on demand trends; propose resourcing or process changes accordingly.

Serve as the central liaison for schedule changes requested by Finance, Revenue, or Property Care teams.

Ensure timely collection of guest documents, arrival times, and security deposits ≥ 48 hours before check-in.

Complete DTCM registration and deregistration within 8 hours of guest check-in / out, maintaining 100% compliance.

Submit and track community registration documentation within SLA; escalate unresolved issues promptly.

Digitally file all guest documents; tag any compliance exceptions for further review (e.g., PEP or sanctioned entity matches).

Manage creation, labeling, and logging of all keys, cards, and smart-lock credentials; maintain recovery rate > 98%.

Reconcile physical and digital key inventories weekly; flag discrepancies to Finance for deposit actions.

Authorize lost-key charges up to AED 500; escalate higher-value issues per policy.

Maintain the live SOP repository across guest operations (arrival, departure, DTCM, AML / KYC, etc.); update within 5 business days of any change.

Lead monthly cross-functional risk reviews; track issues, fines, or complaints; maintain action logs and follow up to closure.

Support automation and digital transformation initiatives, measuring impact on efficiency and compliance.

Produce and circulate a weekly Guest Operations Scorecard, covering metrics such as CSAT, SLA adherence, documentation compliance, and keyhandling errors.

Present quarterly performance deep-dives to senior management, including trend analysis and efficiency ratios.

Maintain an up-to-date compliance risk register with identified risks and mitigation strategies; review bi-weekly with the Guest Support Center Manager.

Bachelor's degree in Hospitality, Business Administration, or related field.

5+ years of experience in guest operations or front-office roles, with at least 2 years in a supervisory capacity.

Strong knowledge of property management systems (e.g., PMS, Breezeway), DTCM regulations, and compliance procedures.

Proven leadership skills and ability to manage cross-functional teams.

Excellent organizational, communication, and analytical skills.

Attention to detail and process orientation

Crisis and escalation management

Cross-team coordination

Data-driven decision-making

Regulatory compliance awareness

Tech-savviness with hospitality systems