1 358 Burj Al Arab jobs in the United Arab Emirates

Join to apply for the Butler (Seasonal) - Front Office - Jumeirah Burj Al Arab role at Jumeirah

Join to apply for the Butler (Seasonal) - Front Office - Jumeirah Burj Al Arab role at Jumeirah

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About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

About Jumeirah Burj Al Arab:

Jumeirah Burj Al Arab, Dubai's most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah's exceptional portfolio. Its sail-shaped structure, one of the world's most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.s.

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

About Jumeirah Burj Al Arab:

Jumeirah Burj Al Arab, Dubai's most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah's exceptional portfolio. Its sail-shaped structure, one of the world's most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.s.

About the Job

An exciting opportunity has arisen for a Butler to join Jumeirah Burj Al Arab

The main duties and responsibilities of this role include:

• Greet and escort guests to their rooms, manage luggage, and provide a warm, personalized welcome experience.
• Anticipate guest needs and deliver tailored services, including arranging amenities and handling special requests.
• Deliver seamless food and beverage service, maintaining deep knowledge of menu offerings and service etiquette.
• Carry out guest registration, cashiering, and related administrative tasks while maintaining smooth and professional interactions.
• Recognize and resolve guest concerns promptly, ensuring satisfaction through effective service recovery and escalation when necessary

• One or two years of experience in the same role with a luxury 5-star property; experience in F&B is desirable.
• Fluent in English and an additional language (Russian and European languages are desired).
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Strong interpersonal and communication skills.

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

• Seniority level Not Applicable

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Jumeirah by 2x

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

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Join to apply for the Therapist - Assawan Spa - Jumeirah Burj Al Arab role at Jumeirah

Join to apply for the Therapist - Assawan Spa - Jumeirah Burj Al Arab role at Jumeirah

Get AI-powered advice on this job and more exclusive features.

About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab:
Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.
About Jumeirah Burj Al Arab:
Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.
About the Job
An exciting opportunity has arisen for a Therapist to join the Assawan Spa Team in Jumeirah Burj Al Arab
The main duties and responsibilities of this role include:

• Provide excellent therapy services to guests by recommending correct treatments and offering full product knowledge, in accordance with Spa protocol and accepted certification practices, to ensure they always receive enchanting, immersive health and wellness experiences

• Examine treatment rooms before beginning a treatment to ensure they are fully set up, equipped, and in line with the established standards

• Inspect all areas of the Spa and treatment rooms to ensure their cleanliness so that guests are provided with a clean and comforting experience.

• Provide a clean, safe, and hygienic environment within the Spa in line with standard documentation, sequence of services, SOPs etc., thus adhering to local regulations.

• Carry out spa treatments to the highest of standards. Ensure all checks and preparation are adhered to standard protocols thus providing a smooth and professional service

• Be ready to receive the guests and ensure consultation questionnaires and other details (wellness history, allergies, dislikes etc.) are read prior to the treatments and appropriate therapy is provided leading to pleasing guest experience

• Minimum of 2 years of work experience as a Spa Therapist preferably with an international luxury hospitality company
• Professional health therapy qualification
• Software competencies – Microsoft Office programs
• Strong interpersonal and communication skills.

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

• Seniority levelNot Applicable

• Employment typeFull-time

• Job functionHealth Care Provider
• IndustriesHospitality

Referrals increase your chances of interviewing at Jumeirah by 2x

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 15 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 1 year ago

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United Arab Emirates

Trending

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job:

An exciting opportunity has arisen for a Director of Food & Beverage to join the Jumeirah Burj Al Arab team. The main duties and responsibilities of this role:

• Spearhead the vision and execution of world-class Food & Beverage experiences across the hotel’s iconic outlets, setting new benchmarks in luxury dining and guest satisfaction.
• Collaborate with outlet managers to develop market-relevant dining concepts and execute high-impact dining experiences.
• Drive revenue growth and profitability through strategic planning, cost control, and innovative promotional initiatives.
• Champion colleague development by setting performance standards, mentoring teams, and fostering a culture of excellence.
• Represent Burj Al Arab in PR and promotional events, enhancing brand visibility and reinforcing its global reputation for culinary and service excellence.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 12 to 15 years of experience in Food & Beveragewithin luxury hospitality, fine dining and gastronomic restaurant operations, with asuccessful track record in senior F&B management positions.
• Bachelor's Degree in Hospitality Management.
• Strong leadership skills with the ability to inspire and develop high-performing teams.
• A solid culinary background or deep understanding of culinary operations.
• A strategic mindset, exceptional communication skills, and a commitment to delivering world-class guest experience

Aboutthe Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

• Job Identification 8041
• Job Category Food & Beverage
• Posting Date 08/21/2025, 05:23 AM
• Apply Before 09/30/2025, 05:23 AM
• Job Schedule Full time

United Arab Emirates

Trending

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job:

An exciting opportunity has arisen for a Director of Food & Beverage to join the Jumeirah Burj Al Arab team. The main duties and responsibilities of this role:

• Spearhead the vision and execution of world-class Food & Beverage experiences across the hotel’s iconic outlets, setting new benchmarks in luxury dining and guest satisfaction.
• Collaborate with outlet managers to develop market-relevant dining concepts and execute high-impact dining experiences.
• Drive revenue growth and profitability through strategic planning, cost control, and innovative promotional initiatives.
• Champion colleague development by setting performance standards, mentoring teams, and fostering a culture of excellence.
• Represent Burj Al Arab in PR and promotional events, enhancing brand visibility and reinforcing its global reputation for culinary and service excellence.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 12 to 15 years of experience in Food & Beveragewithin luxury hospitality, fine dining and gastronomic restaurant operations, with asuccessful track record in senior F&B management positions.
• Bachelor's Degree in Hospitality Management.
• Strong leadership skills with the ability to inspire and develop high-performing teams.
• A solid culinary background or deep understanding of culinary operations.
• A strategic mindset, exceptional communication skills, and a commitment to delivering world-class guest experience

Aboutthe Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

• Job Identification 8041
• Job Category Food & Beverage
• Posting Date 08/21/2025, 05:23 AM
• Apply Before 09/30/2025, 05:23 AM
• Job Schedule Full time

• Open the store on time and ensure all activities follow Jumeirah’s Quality Management System and operating standards.
• Maintain stock levels as per approved min/max, set par stocks, and raise purchase requests for below-minimum items.
• Receive and verify items, store them by category, and issue them based on approved requisitions using the FIFO method.
• Use the system to post requisitions daily, track unavailable items, and coordinate with Supply Chain & Logistics for timely deliveries.
• Conduct daily inventory checks, monitor storage temperatures three times daily, and ensure compliance with expiry date guidelines.
• Keep the store clean and safe, report urgent needs or slow-moving items to the Store Manager, and follow up on returned items and credit notes.

• A University degree (Bachelors degree “Graduation”) or Equivalent in Finance.
• At least 2-3 years in a similar role
• Experience working in a multi-cultural environment; confident in successfully handling complaints of various severity.
• Proficiency in Microsoft Office applications with advanced skills in Excel

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

Join to apply for the Team Leader 3 - Lifeguard Operations - Jumeirah Burj Al Arab role at Jumeirah

Join to apply for the Team Leader 3 - Lifeguard Operations - Jumeirah Burj Al Arab role at Jumeirah

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About Jumeirah:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab:
Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About Jumeirah:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.
About Jumeirah Burj Al Arab:
Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.
About the Job:
An exciting opportunity has arisen for a Team Leader to join the Lifeguard team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Supervise and coordinate the daily activities of lifeguards on duty.
  
• Motivate, support and guide the lifeguards to achieve organisational/departmental goals.
  
• Ensure lifeguards are properly stationed, attentive, and performing their duties according to SOPs.
  
• Lead the lifeguard team by demonstrating and upholding the brand standards in appearance, conduct, and guest interaction.
  
• Handle guest concerns or complaints calmly and escalate issues when necessary.
  
• Monitor all water areas to ensure a safe environment for guests and colleagues.

• Certified Ellis and Associates Lifeguard Instructor

• 2-3 years lifeguarding experience at a water park or 5-star hotel. (Team leader experience Preferred).

• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone.

• Practical experience with E&A Standards and ability to uphold EIAC regulations.

• Supportive and inclusive work environment.
  
• Access to Learning & Development programmes and clear career pathways.
  
• Opportunities for internal mobility within our global network.
  
• Colleague discounts on food, beverage, and hotel stays worldwide.
  
• Company-provided shared accommodation.
  
• Comprehensive healthcare and life insurance coverage.
  
• Paid annual leave and flight from your home country.
  
• Performance-based incentives tailored to your role.
  
• Competitive tax-free salary paid in UAE Dirhams (AED)

• Seniority levelNot Applicable

• Employment typeFull-time

• Job functionManagement and Manufacturing
• IndustriesHospitality

Referrals increase your chances of interviewing at Jumeirah by 2x

Get notified about new Operations Team Lead jobs in Dubai, Dubai, United Arab Emirates.

Dubai, Dubai, United Arab Emirates 17 hours ago

Dubai, Dubai, United Arab Emirates 13 hours ago

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United Arab Emirates

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About The Job:

An exciting opportunity has arisen for a Night Guest Services Executive – Front Office to join Jumeirah Burj Al Arab. The main duties and responsibilities of this role include:

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 1-2 years of experience in customer service or front desk roles within the hospitality industry.
• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Software competencies – Microsoft Office programs (Intermediate)
• Proficient in English and Russian

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

United Arab Emirates

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About The Job:

An exciting opportunity has arisen for a Night Guest Services Executive – Front Office to join Jumeirah Burj Al Arab. The main duties and responsibilities of this role include:

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 1-2 years of experience in customer service or front desk roles within the hospitality industry.
• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Software competencies – Microsoft Office programs (Intermediate)
• Proficient in English and Russian

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

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Job Reference: b84ugr74

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The Guest Operations Supervisor ensures seamless, compliant, and data-driven guest experiences from booking confirmation through departure. This role leads and oversees four key frontline teams—Guest Relations Officers (GROs), GRO & Housekeeping Coordinators, Guest Relations Admins, and Keys/Cards Admins—guaranteeing smooth arrivals, high-quality stays, and adherence to all regulatory and brand standards.

• Lead end-to-end team management, including recruitment, onboarding, and training.
• Maintain and update the master GRO checklist, conducting quarterly training refreshers.
• Monitor real-time task completion via PMS and Breezeway; intervene on missed SLAs and escalated guest concerns.
• Conduct monthly shadowing sessions and quality audits; assess GRO performance in punctuality, appearance, communication, and task accuracy.

• Create daily rosters for GROs and housekeeping, optimizing for efficiency and minimizing scheduling conflicts.
• Validate that property status updates in PMS accurately reflect real-time field conditions; ensure same-day rectification.
• Forecast staffing needs 90 days in advance based on demand trends; propose resourcing or process changes accordingly.
• Serve as the central liaison for schedule changes requested by Finance, Revenue, or Property Care teams.

• Ensure timely collection of guest documents, arrival times, and security deposits ≥ 48 hours before check-in.
• Complete DTCM registration and deregistration within 8 hours of guest check-in/out, maintaining 100% compliance.
• Submit and track community registration documentation within SLA; escalate unresolved issues promptly.
• Digitally file all guest documents; tag any compliance exceptions for further review (e.g., PEP or sanctioned entity matches).

• Manage creation, labeling, and logging of all keys, cards, and smart-lock credentials; maintain recovery rate >98%.
• Reconcile physical and digital key inventories weekly; flag discrepancies to Finance for deposit actions.
• Authorize lost-key charges up to AED 500; escalate higher-value issues per policy.

• Maintain the live SOP repository across guest operations (arrival, departure, DTCM, AML/KYC, etc.); update within 5 business days of any change.
• Lead monthly cross-functional risk reviews; track issues, fines, or complaints; maintain action logs and follow up to closure.
• Support automation and digital transformation initiatives, measuring impact on efficiency and compliance.

• Produce and circulate a weekly Guest Operations Scorecard, covering metrics such as CSAT, SLA adherence, documentation compliance, and keyhandling errors.
• Present quarterly performance deep-dives to senior management, including trend analysis and efficiency ratios.
• Maintain an up-to-date compliance risk register with identified risks and mitigation strategies; review bi-weekly with the Guest Support Center Manager.

• Bachelor's degree in Hospitality, Business Administration, or related field.
• 5+ years of experience in guest operations or front-office roles, with at least 2 years in a supervisory capacity.
• Strong knowledge of property management systems (e.g., PMS, Breezeway), DTCM regulations, and compliance procedures.
• Proven leadership skills and ability to manage cross-functional teams.
• Excellent organizational, communication, and analytical skills.
• Attention to detail and process orientation.