261 Guest Relations jobs in the United Arab Emirates

Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration, and appreciation. Supported by our annual personal development planning, tailored learning opportunities, and our Academy programs, you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email us so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about updates.
Reference 2025-5705 Hotel

The Lana - Dorchester Collection

Rooms - Guest Relations

Guest Relations Manager

Permanent

Full time

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history, glamour, and stories, which provide the perfect stage for our people, our Legends, to live our vision: Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together. If you require any special accommodations during the interview process, please let us know.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Manager, you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership, and become a legend in your own story.

As a Guest Relations Manager at The Lana Dubai, here are some of the great benefits you will receive:

• Competitive Salary Package
• Family Benefits
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance for self and the family
• Life Insurance for self
• Annual Flight Allowance for self and the family
• Education Support Allowance for children
• Housing Allowance
• Transportation Allowance
• Uniform provided by the Company with complimentary laundry

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for catering to and nurturing the needs of all guests, with a particular focus on our VIP guests across all Dorchester Collection properties, ensuring they receive nothing short of an exceptional experience from the moment of their initial inquiries through their arrival and continuing until their departure.
• You will also act as a Brand ambassador, fully immersing yourself in our legendary stories, knowing our guests by name, and personalizing every interaction to reflect the heritage and luxury of the Dorchester Collection.
• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Guest Relations Manager, you bring these values to life—making impressions, creating emotional connections, and turning first-time guests into lifelong ambassadors.
• You will build long-term, meaningful relationships with guests, finding time to understand their personal stories, preferences, and needs, even during busy moments.
• Your role will include identifying and recognizing loyal guests proactively, seeking opportunities to introduce them to other Dorchester Collection properties.
• You will collaborate closely with Sales and Revenue teams to align guest strategy with business objectives and tailor bespoke experiences.
• You will drive brand awareness within the hotel, offering insights and two-way feedback to hotel leadership to continuously elevate the guest journey.
• You’ll maintain visibility across all guest touchpoints, ensuring consistent luxury-level experiences embodying the Dorchester Collection standard.
• You will collaborate with a team of dedicated professionals and like-minded colleagues across the collection, upholding the highest standards of privacy, cultural awareness, and storytelling. You will act as a vital link between guests and the hotel, fostering meaningful and lasting connections.

The items shared are the essence of a day in the life of a Guest Relations Manager, but we will make sure you are provided with specifics on how we care for our hotel.

• You will bring your unique personality and charming charisma, passion, and guest-centric mindset to both the role and the wider team.
• You have a talent for creating meaningful guest connections, resolving challenges with empathy, and leading by example in the luxury hospitality space.
• You can effectively manage short- and long-term business goals and have the ability to anticipate, identify, and translate this into innovative business solutions.
• You have the ability to influence guest-focused behaviors across departments and understand the power of storytelling in shaping brand loyalty.
• You are a natural communicator with exceptional written and verbal communication skills and a strong sense of cultural sensitivity and discretion.
• You demonstrate genuine empathy, understand luxury, and can easily build trust with a wide range of personalities.
• A strong conceptual thinker, including ideation, concept creation, and execution. Inquisitive with attention to detail, resourceful, and business-savvy.
• You are able to manage multiple relationships with ease. You have previous guest relations leadership experience in the luxury industry. Basic understanding of operating systems.
• You are an eloquent and confident speaker with a strong background in ultra-luxury environments and a proven track record of dealing effectively with UHNW individuals.

United Arab Emirates

Dubai

Required Experience:

Manager

Ultimate Stay Vacation Homes Rental is a rapidly growing full-service property management company that connects premium property owners with quality guests from around the world. Our vision is to bridge the gap in luxurious hospitality by providing a trusted and reliable connection between quality guests and premium property owners. In the heart of what we do, always lies the highest level of service and excellence of Client’s experience. We firmly believe that unforgettable memories are created in unforgettable environments.

The Company's Leadership encompasses top universities graduates (e.g. CBS, CEMS, LBS) and professionals (e.g. Bain, BCG, UBS) that leverage their business, real estate and traveling experience to transform the hospitality industry in Dubai, through excellent customer service, cutting-edge technology application, and thought leadership.

Ultimate Stay is looking for an enthusiastic, strong and proactive leader to join our team as Guest Relations Executive to handle all guest related topics needed to run a successful holiday home rental in Dubai. A successful candidate in this role has excellent communication skills, is extremely organized, and has unparalleled attention to detail. Ultimately, the candidate must take full responsibility for guest experience starting from guest inquiries and going all the way through pre-check-in, in-stay, pre-check-out up to the post check-out communication with the ultimate goal of 10/10 or 5/5 reviews and a returning guest.

The job is ideal for someone looking for mostly remote work within Dubai. It requires occasional visits to properties to support guest or property related activities.

• Be the main point of contact with potential, existing and future guests as well as suppliers.
• Respond to booking inquiries.
• Lead pre-check-in communication focused on gathering traveling documents and setting up a smooth self-check-in process.
• Assist in self-check-in if required.
• Attend to in-stay inquiries.
• Monitor guest satisfaction.
• Manage difficult communications with valued guests who are unsatisfied with the service, product or resolution offered.
• Schedule and coordinate check-out and mid-stay cleanings.
• Process claims, lost and found, returns, etc.
• Request and reply to guest reviews.
• Meet and greet VIP / special assistance guests.
• Collect and deposit cash for occasional cash guests.
• Conduct occasional property inspections to identify guest pain points.
• Identify areas for improvement based on guests feedback and develop and implement corresponding initiatives.
• Secure compliance with DTCM reporting requirements and taxes.
• Codify all the related know-how (e.g. property manuals).
• When needed, roll up the sleeves and perform housekeeping and maintenance duties.
• Work on other tasks as required (e.g. property onboarding).
• Desire to be a part of a growth story with one of the fastest growing companies in the sector.
• Excited to work hand-in-hand with the founding team and receive coaching offered by the Leadership.
• Professionalism in all forms of communications such as email, phone calls, video calls and texts.
• Ability to work well under pressure in an agile, fast-paced environment.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions and multitasking.
• Very orderly approach and familiarity with processes, checklists, etc.
• High responsiveness and reliability.
• Strong attention to detail.
• Guest-first approach.
• Exceptional interpersonal skills.
• Creative talents and the ability to solve tough problems on the fly without having to seek assistance.
• Desire to grow and learn new things.
• Technical computer skills required on all forms of hardware (laptops, tablets, mobile devices) and software (shared folders, GSuite, Microsoft Suite).
• Proficiency in collaborative cloud applications.
• Availability to work 6 days a week, early mornings and evenings as needed.
• Accommodation in central location of Dubai is a must.
• Prior hospitality or customer service experience is preferred.
• English is a must, proficiency in other of the widely spoken languages in the UAE, especially Russian and Arabic are a plus.
• Experience with a Property Management System, especially Avantio, and Airbnb / Booking.com is a plus.
• Adherence to all company policies and procedures.
• Driving license valid in the UAE is a must.
• Traveling between properties in Dubai is needed and it is preferred that the candidate has own reliable transportation.
• Comfortable with remote work style (~1 month on-site training, followed by mostly remote work with occasional property visits, with biweekly team meet-ups).

• Up to 7,000 AED/month (incl. transportation allowance in case of own mean of transportation and review based variable remuneration).
• Company SIM, phone, laptop.
• Vacation days package and annual return flight home.

We are seeking a highly skilled and professional Patient Experience Champion to join our team. This role will play a vital part in ensuring seamless interactions and an outstanding service experience for our patients.

The ideal candidate will be a warm, patient, and customer-focused individual with experience in hospitality, healthcare, or luxury service industries. They will possess excellent verbal and written communication skills, and the ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail.

• Patient Reception & Hospitality:
• Welcome, greet, and assist new and returning patients with professionalism and warmth
• Guide patients through the check-in process, ensuring a smooth and stress-free experience
• Provide essential information about clinic services, appointments, and procedures
• Patient Experience & Satisfaction:
• Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for
• Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses
• Gather patient feedback to identify areas for improvement and enhance service quality
• Workflow & Process Improvement:
• Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow
• Collaborate with medical and administrative teams to enhance scheduling and coordination
• Identify gaps in patient experience and propose improvements to workflows and service delivery
• Coordination & Communication:
• Ensure seamless communication between patients, healthcare providers, and administrative staff
• Coordinate with the operations team to ensure an efficient and welcoming clinic environment
• Assist in managing appointment scheduling, follow-ups, and patient reminders
• Digital & Administrative Support:
• Utilize digital health tools and the clinic's electronic medical records (EMR) system to support patient interactions
• Handle basic administrative duties, such as updating patient records and managing appointment schedules

The successful candidate will have a Bachelor's degree in Hospitality, Business Administration, Healthcare Management, or a related field, and at least 2 years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services.

If you are a motivated and organized individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.

• Bachelor's degree in Hospitality, Business Administration, Healthcare Management, or a related field
• At least 2 years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services
• Excellent verbal and written communication skills in English
• Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail

Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Healthcare

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we aim to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: None.
• License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Unclear seniority

You will be responsible to provide an excellent and consistent level of service to your guests at the time of arrival.
The Guest Relations Officer is responsible to assist the Front Office team in managing the guest relations department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Guest Relations operation and administration.
Diploma/ qualification in Hospitality or Tourism Management
Minimum 2 years of work experience as Guest Relations in a hotel.
Well-developed communication and customer relations skills.