20 Business Process Analyst jobs in the United Arab Emirates

Our organization is seeking a skilled professional to modernize and optimize business processes and collaboration.

This role requires the development of new business processes utilizing Power Apps and Power Automate, ensuring seamless integration with other systems and data sources. The ideal candidate will have expertise in SharePoint and Power Platform technologies, as well as strong knowledge of Microsoft .Net, certifications in Microsoft SharePoint and Power Platforms, and experience with development of Reports, Applications Support, and Solution Development using Power Apps and Power Automate, SPFx, and open source technologies.

Responsibilities:

1. Design and implement business process improvements.
2. Supervise the deployment and administration of M365 Collaboration tools, including SharePoint, MS Teams, OneDrive, Power BI, Power Platform, and others.
3. Ensure effective integration of Power Platform solutions with other systems and data sources.
4. Lead projects related to M365 tools (SharePoint, Power Platform, Power BI).
5. Develop custom applications and automation to enhance efficiency.
6. Establish and enforce governance policies and best practices.
7. Provide support for operational activities.

Requirements:

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience in Microsoft SharePoint and Power Platform technologies.
• 5+ years of experience in Applications Support.
• Strong troubleshooting skills to resolve issues and optimize performance.
• Excellent problem-solving skills and ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Proficiency in C#, JavaScript, React JS, Typescript, SQL, HTML, CSS, PowerShell scripting.
• Experience with AI tools like CoPilot Studio, Gen AI, Azure Open AI services.
• Implementation of Power BI dashboards.
• Expertise in SharePoint Migration.
• Knowledge in M365 tools like OneDrive, MS Teams, VIVA connections.

Job Title: Expert Business Process Analyst for ServiceNow Implementation

We are seeking a highly skilled and experienced business analyst to support the onboarding of the General Services stream in ServiceNow. The successful candidate will work closely with stakeholders to gather requirements, analyze business processes, and ensure seamless integration of ServiceNow functionalities to enhance operational efficiency.

Key Responsibilities:

• Lead the analysis and documentation of business requirements for on boarding General Services into ServiceNow.
• Collaborate with cross-functional teams including IT operations and business stakeholders to define and refine processes, workflows, and service management practices.
• Design and implement best-practice solutions on the ServiceNow platform ensuring that the General Services stream aligns with organizational goals.
• Conduct workshops and meetings with stakeholders to gather, validate, and prioritize business requirements.
• Act as a liaison between the business teams and the technical team to ensure clear communication and successful project delivery.
• Analyze data and provide recommendations for system improvements and process automation within ServiceNow.
• Support ServiceNow configuration and customization based on the requirements of the General Services stream.
• Oversee testing and ensure that the system meets business expectations.
• Provide training and user support to business users during and post-implementation phases.
• Ensure project timelines are met, managing risks and issues proactively.

Required Skills and Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 to 7 years of experience in business analysis with at least 3 years of experience specifically working on ServiceNow implementations.
• Proven experience with ServiceNow, especially in ITIL processes.
• Strong understanding of ITIL processes, Service Management frameworks, and best practices.
• Ability to analyze complex business requirements and translate them into functional specifications.
• Strong communication, presentation, and stakeholder management skills.
• Experience in leading teams with the ability to mentor and guide junior business analysts.
• Proficiency in tools such as JIRA, Confluence, and Microsoft Office Suite.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience in working with clients in the UAE or the Middle East region.
• Familiarity with Agile methodologies and project management.

About Presight

Presight is an ADX-listed public company with Abu Dhabi based G42 as its majority shareholder and is the region’s leading big data analytics company powered by GenAI. It combines big data, analytics, and AI expertise to serve every sector, of every scale, to create business and positive societal impact. Presight excels at all-source data interpretation to support insight-driven decision-making that shapes policy and creates safer, healthier, happier, and more sustainable societies. Today, through its range of GenAI-driven products and solutions, Presight is bringing Applied AI to the private and public sector, enabling them to realize their AI strategy and ambitions faster.

The Opportunity:

The Senior Specialist - Business Analysis will be responsible for analyzing business needs, gathering requirements, and ensuring that data-driven solutions align with business objectives. This role requires strong analytical skills, an understanding of data science and AI principles, and the ability to communicate effectively with both technical and non-technical stakeholders.

Functional

1. Requirement Gathering:
   1. Work with stakeholders to gather and document business requirements.
   2. Conduct interviews, workshops, and surveys to understand business needs.
2. Data Analysis:
   1. Analyze large datasets to derive actionable insights.
   2. Use statistical and analytical tools to interpret data and identify trends.
3. Solution Design:
   1. Collaborate with data scientists and engineers to design data-driven solutions.
   2. Ensure that proposed solutions meet business requirements and objectives.
4. Documentation:
   1. Create detailed business requirement documents (BRD), functional specifications, and use cases.
   2. Maintain documentation for data models, processes, and system architecture.
5. Stakeholder Communication:
   1. Act as a liaison between business stakeholders and the technical team.
   2. Communicate complex technical concepts to non-technical stakeholders clearly and concisely.
6. Project Management:
   1. Assist in project planning, scheduling, and coordination.
   2. Monitor project progress and ensure timely delivery of solutions.
7. Quality Assurance:
   1. Participate in testing and validation of data solutions.
   2. Ensure data quality and accuracy by implementing best practices in data management.
8. Continuous Improvement:
   1. Identify opportunities for process improvements and automation.
   2. Stay updated with the latest trends in Big Data Analytics and AI.
9. Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management and Governance of Organizations policies, procedures, plans and related risk assessments.

Requirements:

1. Bachelor’s degree in Business Administration, Information technology, Computer Science, Engineering, or related field.
2. Advanced degree (MBA, Master’s) preferred.
3. Minimum of 8-10 years of experience as a Business Analyst in a data-centric environment.
4. Experience working in Big Data Analytics and AI projects.
5. Proficiency in SQL, Python, R, or other data analysis tools - Good to have.
6. Experience with data visualization tools (Tableau, Power BI, etc.) - Must have.
7. Knowledge of machine learning and AI concepts.
8. Experience with cloud platforms (AWS, Azure, Google Cloud) - preferred.
9. Familiarity with Agile/Scrum methodologies - preferred.
10. Certification in Business Analysis (CBAP, CCBA) or related fields - preferred.

Ideally, you’ll also need

1. Strong problem-solving skills and attention to detail.
2. Ability to interpret and analyze complex data sets.
3. Excellent communication and interpersonal skills.
4. Strong organizational and project management skills.
5. Ability to work collaboratively in a team environment.

What we look for:

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Presight community.

What working at Presight offers:

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

The Systems Analyst will play a pivotal role in driving business value by leveraging analytical skills to understand organizational needs and develop effective solutions.

Key responsibilities include:

• Collaborating with stakeholders to gather requirements through meetings and workshops;
• Evaluating and organizing business requirements to ensure alignment with project goals and priorities;
• Developing clear and structured documents, such as business requirements and functional specifications, under the guidance of senior team members;
• Participating in solution development discussions, applying sound judgment and understanding of efficiency and scalability;
• Communicating project updates, risks, and milestones to stakeholders through reports and presentations;
• Analyzing data sets to identify trends and patterns contributing to informed business decisions;
• Managing user acceptance testing by liaising with users, tracking feedback, and ensuring issues are logged and followed up;
• Maintaining regular communication with technical teams, business users, and external vendors to ensure expectations are clearly understood and progress is aligned;
• Providing basic training and responding to system-related queries to ensure effective system adoption and support day-to-day operations.

To be successful in this role, candidates should possess the following qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field;
• Any relevant certification.

Candidates should have:

• Nationals: 2-3 years of experience;
• Non-Nationals: 5 years of experience.

This role requires individuals with strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities. Key qualifications include:

• Business analysis expertise;
• Strong technical knowledge;
• Ability to work effectively in a team environment.

We offer a dynamic work environment, competitive salary, and opportunities for growth and development. This role is an excellent opportunity for individuals looking to develop their skills in business analysis and contribute to the success of our organization.

Join our team and take advantage of our comprehensive benefits package, which includes:

• Flexible work arrangements;
• Ongoing training and professional development opportunities;
• A collaborative and supportive work environment.

Apply now to become part of our innovative and results-driven team!

The Senior Business Analyst leads a team to undertake the review and analysis of the organisation’s business intentions, services, processes and information needs to identify changes that lead to business improvements.

Department: Project Management

Compensation: AED 21,667 P/M

• Enhance business systems by providing accurate information about business needs and priorities.
• Analyse and consolidate information to develop business cases to support achievement of business objectives.
• Extract data reports and review information to identify trends, system pain points and opportunities for business improvement across the business.
• Provide plain language advice on technical issues to non-technical audiences.
• Work with key stakeholders to identify how changing business requirements may be delivered with existing solutions.
• Coordinate process improvement test cases, liaising with DSG and client business units, evaluating and reporting on potential process improvement initiatives and instituting systems changes.
• Develop and use information material such as process descriptions, checklists, templates and guides to assist staff with implementing defined processes.
• Guide and support team members to provide customer-focused services.

• A bachelor’s or master’s degree in computer science or a related field is a good starting point for this position.
• Escalate issues, keep informed, advise and receive feedback.
• Inspire and motivate team, provide direction and manage performance.
• Mentor, lead and support the team and share information and research.
• Ensure consistent and coordinated customer services through teamwork and collaboration.
• Resolve issues and provide solutions to problems.
• Provide information regarding agency sector-wide rules and standards.
• Represent the organisation in an honest, ethical and professional way and encourage others to do so.
• Demonstrate professionalism to support a culture of integrity within the team/unit.
• Ensure that others understand the legislation and policy framework within which they operate and act to prevent and report misconduct, illegal and inappropriate behaviour.

Key Roles and Responsibilities

• Manage IT changes and releases to minimize risk and ensure seamless business operations.
• Coordinate change requests, collaborate with stakeholders, and facilitate Change Advisory Board (CAB) meetings.
• Ensure compliance with IT governance policies, audit requirements, and regulatory standards.
• Plan, coordinate, and oversee software/application releases, patches, and infrastructure upgrades.

• Strong understanding of ITIL v3 and v4 principles.
• Knowledge of Agile best practices, CI/CD pipelines, DevOps methodologies, and automated deployment tools.
• Practical experience with IT Service Management (ITSM) tools and change management software.

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with strong documentation skills.
• Ability to work under pressure and manage multiple changes/releases simultaneously.

This role offers the opportunity to work in a fast-paced environment, contribute to the company's success, and enhance your career as a Change and Release Analyst.

Our company is a leading property portal in the MENA region, offering advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers.

We facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As a customer-obsessed, data-driven Operational Excellence Analyst, you will play a key part in driving quality and performance across our contact center operations.

Key Responsibilities:

• Conduct regular quality assessments of customer interactions across multiple channels.
• Design and implement robust quality scorecards to evaluate and improve agent performance.
• Facilitate regular calibration sessions with CX teams, trainers, and managers to ensure consistency, fairness, and alignment on quality standards.
• Analyze satisfaction and dissatisfaction trends using CSAT, FCR, and other relevant metrics.
• Identify patterns and root causes behind performance gaps or customer pain points.
• Translate data sets into actionable insights and dashboards that guide decision-making.
• Present findings and recommendations to internal stakeholders, including senior leadership.
• Provide targeted feedback and coaching sessions to frontline staff based on quality evaluations.
• Collaborate with HR and the Training team to address performance gaps and skill-building needs.
• Map and document key CX processes and SOPs to ensure clarity, consistency, and compliance.
• Develop, maintain, and evolve playbooks and process guides that support CX teams.
• Support cross-functional initiatives to improve CX processes, tools, and systems.

Required Skills and Qualifications:

• Bachelor's degree in Business, Operations, Analytics, or a related field.
• 3-5 years of experience in Quality Assurance, Customer Service Operations, or Operational Excellence roles.
• Experience with QA tools and systems.
• Excellent communication, coaching, and presentation skills.
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Tableau, Power BI, or similar.

Benefits:

• A dynamic and fast-paced work environment.
• The opportunity to make a meaningful impact on our customers' lives.
• A competitive salary and benefits package.

Others:

• A customer-focused mindset with a passion for delivering excellence.
• Detail-oriented with a continuous improvement mindset.
• Strong collaboration and teamwork abilities.

As a key member of our team, you will be responsible for driving business growth through continuous process improvement initiatives. This involves establishing project plans, resources, and budgets, as well as assigning tasks and managing vendor relationships.

You will also gather and analyze business requirements, define processes into project specifications, and track progress to deliverables. Your strong analytical skills and ability to work with multiple stakeholders will be essential in this role.

• Develop and implement process improvements to meet business needs
• Establish project plans, resources, and budgets
• Gather and analyze business requirements
• Track progress and deliverables

We are seeking a highly goal-driven individual with at least 4 years of experience in a similar role within financial services. You should have excellent interpersonal and communication skills, with the ability to work well under pressure and manage multiple projects simultaneously.

• At least 4 years of experience in a similar role within financial services
• Excellent interpersonal and communication skills
• Ability to work well under pressure and manage multiple projects

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. As a valued member of our team, you can expect:

• A competitive salary and benefits package
• Opportunities for professional growth and development

We are seeking a senior professional to play a key role in a continuous improvement program. The successful candidate will be responsible for identifying, establishing, and implementing Business Excellence and Process Improvement initiatives as directed by the managers of Quality, Process Improvement, and Business Excellence.

The role involves leading the implementation and maintenance of Quality, Environment, and Occupational Health and Safety systems across various departments and business units within an organization.

Your key duties and responsibilities will include:

1. Leading all Business Excellence Initiatives
2. Promoting and driving process improvement initiatives within business units and departments
3. Implementing and maintaining Quality, Environment, and Occupational Health and Safety Management Systems
4. Planning, initiating, and conducting internal audits; reporting on compliance and recommending improvements
5. Developing, implementing, monitoring, and maintaining employee rewards schemes and corporate social responsibility programs

Qualifications and experience required:

• A graduate degree, preferably in Industrial Engineering, with at least 9 years of experience in a senior supervisory role, including a minimum of 5 years in Quality or Business Excellence
• Qualified in Six Sigma, Lean, QFD, and Kaizen methodologies, with a Black Belt certification
• At least 3 years of experience implementing Six Sigma, Process Improvement, or Business Process Reengineering projects in the Process or Service Industry
• Experience in Business Excellence, Quality Management, and Customer Relationship Management is desirable
• Internal auditor qualifications in Quality, Environment, or Occupational Health & Safety management systems are desirable
• Excellent communication and presentation skills

About the Company

An HR consultancy providing recruitment solutions across the Middle East and North Africa. We specialize in attracting high-caliber candidates for roles in various sectors.

We serve a wide range of clients from multinationals to SMEs, offering tailored recruitment services including permanent, interim, and contract recruitment.

Our mission is to deliver comprehensive recruitment solutions at all levels, ensuring client satisfaction through a dedicated approach.