145 Business Processes jobs in the United Arab Emirates

Business Process Consultant

Dubai

2-month initial contract - with extensions

Arabic speakers required

AED 27,500 per month + visa + healthcare for the candidate only.

Are you passionate about driving process excellence and enabling digital transformation?

I'm recruiting for a
Business Process Consultant
to join my client to focus on optimizing service delivery for a key government entity:

Key Responsibilities

Process Analysis & Optimization

• Map and assess current (As-Is) processes across real estate and public services.
• Identify gaps, inefficiencies, and opportunities for improvement.
• Design future-state (To-Be) processes that enhance scalability, efficiency, and user experience.

Automation & Digital Enablement

• Recommend automation solutions using RPA, BPM, or low-code platforms.
• Collaborate with IT teams and vendors to validate feasibility and support solution implementation.

Process Architecture & Governance

• Develop process architecture, SOPs, and compliance workflows.
• Align initiatives with smart city goals, DESC regulations, and Smart Dubai's digital strategy.

Data-Driven Decision Making

• Use KPIs, analytics, and customer feedback to prioritize improvements.
• Conduct root cause analysis using service/ticketing data to address systemic issues.

Stakeholder Engagement

• Lead workshops with cross-functional teams including IT, legal, and business units.
• Present insights and roadmaps to senior leadership and key stakeholders.

Key Qualifications

• Bachelor's or Master's in Business, Industrial Engineering, Information Systems, or related field
• 5–10 years of experience in process improvement, transformation, or automation
• Experience in real estate or government services preferred
• Proficient in BPMN tools (e.g., Bizagi, ARIS, Visio)
• Knowledge of Lean Six Sigma or continuous improvement methodologies
• Excellent analytical, communication, and stakeholder engagement skills
• Arabic speakers required.

Please apply to be contacted with further information.

Job Title: Business Process Management Specialist

We are seeking a skilled professional to provide development services and Level 2/3 support for our Newgen LCAP system and other in-house applications.

The ideal candidate will be responsible for the end-to-end system development life cycle (SDLC), including planning, designing, testing, and deploying high-quality software solutions.

Solutions will involve design, develop, implement, and support using Newgen BPM/LCAP, Java, and other related technologies. The selected candidate will also participate in detailed design, coding, code walk-throughs, peer reviews, unit testing, System Integration Testing (SIT), UAT, and demos.

• Develop and customize the Loan Origination System and create custom BPM solutions for the banking industry.
• Ensure preparation of all project artefacts including Software Prototypes, System Architecture, Design Documents, Code, Test Plans, and Deployment/Release documentation.
• Conduct system analysis to improve operations and ensure solutions are delivered within defined effort and timelines.
• Troubleshoot issues through log analysis and database query optimization.

• Must-Have: 2-4 years of experience in a software development role.
• Must-Have: Strong proficiency in JAVA, J2EE (JSP, Servlets), SQL/Oracle.
• Highly Desirable: Experience with Newgen BPM or other Low-Code Application Platforms (LCAP).
• Experience architecting and developing workflow-based solutions.

• B.E./B.Tech. in CS/IT, MCA, M.Tech, or an equivalent degree from a reputed institution.

• Excellent written and verbal communication skills; comfortable interacting with business stakeholders.
• Strong analytical, problem-solving, and decision-making skills.

BPM Application Support Specialist

The BPM application support specialist is responsible for providing comprehensive support for the development and implementation of business process management (BPM) solutions.

They will work closely with cross-functional teams to design, develop, and implement BPM solutions that meet the organization's goals and objectives.

Key responsibilities include process modelling and development, IT production support, application support, integration services, installation and troubleshooting, external system integration, BPM application management, DR/PR drills and OS patching, optimization and automation, and responsiveness and urgency.

• 5 years of experience in BPM solution development and implementation.
• IBM BPM certification.
• ITIL certification.
• Strong knowledge of Java, J-Scripting, AJAX, UNIX, BPM workflow, CSS, XML, HTML, and Oracle SQL.

This role offers a competitive salary, excellent benefits package, and opportunities for professional growth and development.

The ideal candidate should have a strong passion for technology and innovation, excellent communication and problem-solving skills, and the ability to work effectively in a fast-paced environment.

An exciting opportunity exists for an Automation Analyst to join our organization. In this role, you will be responsible for designing and implementing automation solutions to improve business efficiency and reduce costs.

The successful candidate will be responsible for:

• Analyzing current processes and identifying opportunities for automation
• Designing and developing automation workflows using RPA tools
• Testing and validating automation solutions
• Deploying automation solutions and monitoring performance

To be considered for this position, candidates must have:

• At least 5 years of experience in automation and business process management
• Strong understanding of RPA tools and technologies
• Excellent analytical and problem-solving skills

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are a leading financial institution committed to providing innovative financial solutions to our customers.

Posted On 30 Oct, 2024

Type: Permanent

Job Category: EOE - Enterprise Process Quality Management

Job Purpose:

• Develop, maintain, and update Standard Operating Procedures (SOPs) to ensure operational consistency, regulatory compliance, and adherence to industry best practices.
• Write clear, concise SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational process heat maps.
• Document processes, guidelines, and instructions to guide SIB staff in performing their tasks accurately and efficiently.
• Support the Staff by providing clarity, consistency, and adherence to established procedures through the documented SOPs, fostering a culture of compliance and efficiency.
• Maintain an organized and up-to-date repository of SOPs, process maps, and related quality documentation, including version control.

Key Accountabilities:

• Develop new SOPs and update existing SOPs to ensure compliance with quality standards, regulations, and best practices.
• Collaborate with subject matter experts (SMEs) from various departments to gather information and understand existing processes.
• Ensure SOPs are aligned with organizational goals and objectives.
• Write clear, detailed SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational processes.
• Maintain an organized and up-to-date repository of SOPs and related quality documentation.
• Ensure proper version control, document-naming conventions, and access controls are in place.
• Ensure ease of access and availability of SOPs for relevant Users.
• Ensure consistency, clarity, and accuracy in all SOPs.
• Conduct thorough research to understand local regulatory frameworks, banking operations, effective risk controls and mitigation, compliance requirements, and industry best practices; for inclusion in the SOPs wherever relevant and required.
• Follow the established quality assurance process to review and validate SOPs for accuracy, completeness, standardization, and clarity. Required signoff must be obtained from all stakeholders prior to release of SOPs.

Qualifications, Experiences & Technical Skills:

Minimum Qualifications: Bachelors Degree/ Certification in quality management systems (e.g. ISO 9001, Six Sigma, Lean) is preferred.

Years of experience: 6-10 Years, with experience in banking operations, process improvement, SOP / Document writing.

Language Skills: Strong on both oral and written Arabic & English.

Computer/ System / Software Skills: MS Office Applications (Excel/ Word/ PowerPoint/ Project/ Visio).

Posted On 30 Oct, 2024

Type: Permanent

Job Category: EOE - Enterprise Process Quality Management

Job Purpose:

• Develop, maintain, and update Standard Operating Procedures (SOPs) to ensure operational consistency, regulatory compliance, and adherence to industry best practices.
• Write clear, concise SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational process heat maps.
• Document processes, guidelines, and instructions to guide SIB staff in performing their tasks accurately and efficiently.
• Support the Staff by providing clarity, consistency, and adherence to established procedures through the documented SOPs, fostering a culture of compliance and efficiency.
• Maintain an organized and up-to-date repository of SOPs, process maps, and related quality documentation, including version control.

Key Accountabilities:

• Develop new SOPs and update existing SOPs to ensure compliance with quality standards, regulations, and best practices.
• Collaborate with subject matter experts (SMEs) from various departments to gather information and understand existing processes.
• Ensure SOPs are aligned with organizational goals and objectives.
• Write clear, detailed SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational processes.
• Maintain an organized and up-to-date repository of SOPs and related quality documentation.
• Ensure proper version control, document-naming conventions, and access controls are in place.
• Ensure ease of access and availability of SOPs for relevant Users.
• Ensure consistency, clarity, and accuracy in all SOPs.
• Conduct thorough research to understand local regulatory frameworks, banking operations, effective risk controls and mitigation, compliance requirements, and industry best practices; for inclusion in the SOPs wherever relevant and required.
• Follow the established quality assurance process to review and validate SOPs for accuracy, completeness, standardization, and clarity. Required signoff must be obtained from all stakeholders prior to release of SOPs.

Qualifications, Experiences & Technical Skills:

Minimum Qualifications: Bachelors Degree/ Certification in quality management systems (e.g. ISO 9001, Six Sigma, Lean) is preferred.

Years of experience: 6-10 Years, with experience in banking operations, process improvement, SOP / Document writing.

Language Skills: Strong on both oral and written Arabic & English.

Computer/ System / Software Skills: MS Office Applications (Excel/ Word/ PowerPoint/ Project/ Visio).

Posted On 30 Oct, 2024

Type: Permanent

Job Category: EOE - Enterprise Process Quality Management

Job Purpose:

• Develop, maintain, and update Standard Operating Procedures (SOPs) to ensure operational consistency, regulatory compliance, and adherence to industry best practices.
• Write clear, concise SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational process heat maps.
• Document processes, guidelines, and instructions to guide SIB staff in performing their tasks accurately and efficiently.
• Support the Staff by providing clarity, consistency, and adherence to established procedures through the documented SOPs, fostering a culture of compliance and efficiency.
• Maintain an organized and up-to-date repository of SOPs, process maps, and related quality documentation, including version control.

Key Accountabilities:

• Develop new SOPs and update existing SOPs to ensure compliance with quality standards, regulations, and best practices.
• Collaborate with subject matter experts (SMEs) from various departments to gather information and understand existing processes.
• Ensure SOPs are aligned with organizational goals and objectives.
• Write clear, detailed SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational processes.
• Maintain an organized and up-to-date repository of SOPs and related quality documentation.
• Ensure proper version control, document-naming conventions, and access controls are in place.
• Ensure ease of access and availability of SOPs for relevant Users.
• Ensure consistency, clarity, and accuracy in all SOPs.
• Conduct thorough research to understand local regulatory frameworks, banking operations, effective risk controls and mitigation, compliance requirements, and industry best practices; for inclusion in the SOPs wherever relevant and required.
• Follow the established quality assurance process to review and validate SOPs for accuracy, completeness, standardization, and clarity. Required signoff must be obtained from all stakeholders prior to release of SOPs.

Qualifications, Experiences & Technical Skills:

Minimum Qualifications: Bachelors Degree/ Certification in quality management systems (e.g. ISO 9001, Six Sigma, Lean) is preferred.

Years of experience: 6-10 Years, with experience in banking operations, process improvement, SOP / Document writing.

Language Skills: Strong on both oral and written Arabic & English.

Computer/ System / Software Skills: MS Office Applications (Excel/ Word/ PowerPoint/ Project/ Visio).

Our client, a leading force in the travel and transport sector, is seeking a
Business Analysis Manager
to spearhead their data-driven decision-making efforts. In this role, you will lead a team focused on delivering actionable insights that enhance digital platform performance, improve user experience, and drive business growth.

You will be responsible for designing and managing advanced data visualization tools, including dashboards and reports, to support operational excellence and strategic planning.

Key Responsibilities:

• Define and drive the overall business intelligence and analytics roadmap to meet department goals
• Engage with business partners to gather requirements, prioritize initiatives, and deliver tailored analytics solutions
• Continuously refine BI processes and frameworks to enhance efficiency and ensure compliance
• Develop automated workflows and algorithms to clean, integrate, and analyze large datasets from multiple sources
• Translate complex data into clear insights that inform product development, service improvement, and business strategies
• Design and maintain comprehensive reporting tools that provide regular updates on key metrics and performance indicators
• Lead the preparation and delivery of timely reports and dashboards to support ongoing business reviews

Ideal Candidate Profile:

• Bachelor's degree in Computer Science, IT, or a related field
• Minimum 5 years' experience in data analytics, reporting, and database management
• Proven ability to lead BI initiatives and teams, driving data quality and actionable insights
• Strong expertise in data visualization and analytics tools (dashboards, scorecards, reporting)
• Excellent communication skills, with the ability to translate technical findings for non-technical stakeholders

Why Apply?

This role offers a unique opportunity to lead analytics efforts that directly influence user experience and business performance. You will work in a forward-thinking environment where innovation and data-driven strategies are prioritized.

How to Apply:

If you have a passion for data and leading business intelligence initiatives, we'd love to hear from you.

*** Only successful candidates will be contacted ***

Overview
Job Description: Specialist – Business Analysis
Location: Abu Dhabi
About Presight
Presight is an ADX-listed public company with Abu Dhabi based G42 as its majority shareholder and is the region's leading big data analytics company powered by GenAI. It combines big data, analytics, and AI expertise to serve every sector, of every scale, to create business and positive societal impact. Presight excels at all-source data interpretation to support insight-driven decision-making that shapes policy and creates safer, healthier, happier, and more sustainable societies. Today, through its range of GenAI-driven products and solutions, Presight is bringing Applied AI to the private and public sector, enabling them to realize their AI strategy and ambitions faster.

The Opportunity
We are looking for a Specialist - Business Analysis - to play a key role in client implementation projects, deploying our in-house built
Data Intelligence Platform,
bridging the gap between business needs and technical execution.

You will collaborate with clients, solution architects, and the engineering team to
gather requirements, define deployment scope, map data flows, and ensure successful platform implementation
. Your ability to translate business objectives into clear, actionable requirements will be critical in delivering high-value solutions to our clients.

Responsibilities
Responsibilities:

• Work directly with client stakeholders to elicit, document, and validate business and technical requirements for platform deployment.
• Analyze existing client infrastructure, workflows, and data sources to ensure a seamless platform integration.
• Facilitate workshops, interviews, and requirement sessions with client teams.
• Lead technical and business demonstrations of company solutions for internal teams and external clients.
• Collaborate with solution architects and SMEs to define deployment blueprints and integration plans.
• Collaborate with Data Engineers on the data discovery, document data mapping and flows.
• Act as the primary liaison between clients and engineering during implementation.
• Support platform setup, environment validation, and data onboarding activities.
• Participate in testing and user acceptance sessions, ensuring that deliverables meet client requirements.
• Identify gaps and propose process improvements for smoother deployments.
• Develop templates and best practices for requirement gathering, documentation, and client onboarding.
• Collaborate with product teams to provide feedback on deployment-related feature requests.
• Provide regular status updates and clear communication to internal and external stakeholders.
• Ensure alignment between client expectations and engineering deliverables.

Qualifications
Requirements:

• Bachelor's degree in business, Information Systems, or related field.
• 5+ years of experience as a Business Analyst in data platform deployment/implementation projects.
• Strong understanding of data management concepts – data lakes, data warehouses, lakehouse, batch & streaming pipelines, data governance, data quality, BI tools
• Strong skills in requirements elicitation, documentation, and stakeholder management.
• Strong ability to led complex negotiations and resolved critical issues under pressure through swift and strategic decision-making.
• Strong ability to structure large volumes of information and identify and prioritize key insights.
• Exposure to AI/ML-driven solutions or analytics platforms.
• Familiarity with agile methodologies and project management practices.

What We Look For
Join us at Presight, where we offer a culture of innovation, outstanding career growth opportunities, and competitive rewards. If you're eager to conquer new frontiers in AI and thrive in a dynamic environment, we welcome you to our community.

What Working At Presight Offers
Culture:
An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career:
Accelerate your career through high-impact projects and access to resources for continuous growth and learning opportunities.

Rewards:
A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.