272 Business Relationship Management jobs in the United Arab Emirates

The Customer Relationship Management (CRM) Strategist will be responsible for defining and driving the CRM strategy for Consumer Banking, ensuring the successful adoption and utilization of customer relationship management platforms.

This role will work closely with marketing, product, data, and technology teams to develop personalized customer engagement initiatives, improve lifecycle management, and optimize customer retention.

• Develop and execute the CRM strategy for Consumer Banking, aligning with business goals and customer engagement objectives.
• Collaborate and innovate - Work with cross-functional teams to oversee the implementation and optimization of Dynamics 365 Marketing, ensuring integration with other systems.
• Stay updated on emerging trends in CRM, customer engagement, and marketing automation to continuously enhance strategy.

The ideal candidate will have 8+ years of experience in CRM, customer engagement, or marketing automation within a financial services or banking environment.

Strong knowledge of customer segmentation, campaign automation, and lifecycle marketing strategies is essential.

• Proven experience in customer segmentation, campaign automation, and lifecycle marketing strategies.
• Experience building omnichannel journeys with data-driven scheduling and reengagement.
• Strong understanding of data-driven marketing, analytics, and performance measurement.

This role offers the opportunity to work with a dynamic team and contribute to the development of innovative customer engagement initiatives.

Senior Professional

Contract

Business Development and Sales

IT Services and IT Consulting

We are seeking a seasoned CRM Strategist to spearhead our customer relationship management efforts.

This role entails designing and executing multi-channel CRM strategies, leveraging customer data and CRM tools to enhance engagement, retention, and growth.

The ideal candidate will lead the strategy and execution of CRM initiatives, collaborating cross-functionally to ensure scalable, automated systems that deliver personalized experiences aligned with business objectives.

Key responsibilities include developing tailored automation flows across various user touchpoints, working closely with technical and data teams to define event tracking requirements and implement SDK integrations, and creating dynamic audience segments based on behavioral data, cohort trends, and RFM analysis.

Maintaining clean and organized CRM infrastructure, monitoring key CRM metrics, and contributing to CRM strategy development for new product launches or promotional campaigns are also essential aspects of this role.

The successful candidate will have a minimum of 4 years' hands-on experience in CRM or lifecycle marketing, preferably within a fast-moving digital environment, and a strong technical understanding of CRM systems architecture, event-driven automation, and SDK integration for app-based platforms.

Additional requirements include proficiency in leading CRM platforms such as MoEngage, Braze, or Clevertap, demonstrated ability to map customer journeys and build complex automation workflows, solid grasp of customer segmentation methodologies, and experience working with WhatsApp for Business API and regulatory-compliant communication practices.

Requirements:

• Hands-on experience in CRM or lifecycle marketing
• Strong technical understanding of CRM systems architecture, event-driven automation, and SDK integration for app-based platforms
• Proficiency in leading CRM platforms such as MoEngage, Braze, or Clevertap
• Demonstrated ability to map customer journeys and build complex automation workflows
• Solid grasp of customer segmentation methodologies
• Experience working with WhatsApp for Business API and regulatory-compliant communication practices

Benefits:

• Opportunity to drive CRM initiatives and contribute to business growth
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Other Opportunities:

As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

• Maintain and update customer data to ensure accuracy and segmentation.
• Analyze customer trends, behavior, and preferences for strategic marketing initiatives.
• Manage high volumes of inbound calls from customers and conduct outbound calls to enhance customer satisfaction and loyalty.
• Coordinate engagement initiatives across the customer lifecycle and support marketing campaigns.
• Generate CRM reports, customer activity dashboards, and performance KPIs for management.

As a CRM Officer, you will be responsible for delivering timely insights and recommendations to improve customer relationships and drive business growth. This role requires strong analytical skills, excellent communication, and adaptability in a fast-paced environment.

Key qualifications include:

• Strong understanding of CRM systems and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to analyze data and generate insights.
• Proven experience in managing customer relationships and driving sales growth.

We offer a competitive compensation package and opportunities for career development in a dynamic and growing organization.

Are you ready to take your career to the next level? Apply now to join our team!

Senior CRM Professional

This role will be responsible for managing the company's customer relationship management (CRM) channel.

The ideal candidate will have experience working with CRM systems, preferably Braze, and a proven track record of planning and executing successful campaigns to drive customer engagement and loyalty.

We are looking for a highly skilled and experienced professional who can provide exceptional internal customer service, assist the marketing team on key projects, and coordinate with external agencies as needed.

The successful candidate will have a strong understanding of digital marketing principles and be able to analyze data to inform campaign decisions.

• We require a Bachelor's degree in Marketing, Advertising, or Communications.
• A minimum of 3 years' experience in marketing, advertising, media, or a related field with experience of managing CRM is essential.
• Familiarity with Braze CRM is a must.

Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

We are seeking a skilled Customer Relationship Management specialist to join our team.

The successful candidate will be responsible for managing and optimizing our customer relationship management systems, ensuring seamless interactions between technical teams and business stakeholders. This role serves as a vital link in delivering exceptional service to our customers.

• Manage and Optimize CRM Systems: Implement strategies to enhance customer engagement and support business goals.
• Collaborate with Technical Teams: Work closely with developers and system administrators to resolve technical issues and ensure smooth operation of CRM systems.
• Investigate and Recommend Features: Identify opportunities to improve CRM functionality and propose enhancements to support business operations.
• Maintain and Implement CRM Applications: Ensure timely updates and maintenance of CRM software applications.

• Education: Bachelor's degree in Computer Science, Information Technology, or related field.
• Certifications: Salesforce Administrator, Salesforce Certified Advanced Administrator, or equivalent.
• Technical Knowledge: Application integration, APIs, and middleware tools.
• Experience: At least 4 years of experience supporting CRM users in a medium or large enterprise.

We are seeking a proactive and client-focused professional to join our team in the UAE. This hybrid role is ideal for individuals with a background in IT consulting or software development who can manage client relationships while effectively coordinating with internal teams.

• Serve as the key liaison for assigned clients, building and maintaining long-term relationships.
• Understand client business needs and align technology solutions accordingly.
• Conduct regular client meetings and ensure high satisfaction and retention.
• Identify opportunities for upselling and cross-selling services.

• Lead client discussions to gather, document, and validate business and technical requirements.
• Translate requirements into actionable tasks for development, design, QA, and PM teams.
• Work closely with internal stakeholders to ensure clarity and alignment on deliverables, timelines, and scope.
• Help prioritize tasks based on business impact and client expectations.

• Collaborate with sales and solution architects to develop tailored service offerings.
• Participate in presentations and solution walkthroughs with clients.

• Monitor project status, escalate risks or delays, and ensure alignment with client expectations.
• Support the project team in tracking milestones and deliverables.
• Report project health, KPIs, and account performance to leadership.

• 7–10 years of experience in client engagement, account management, business analysis, or project coordination in the IT services or software development domain.
• Solid understanding of software development life cycle (SDLC) and agile delivery processes.
• Strong skills in requirement gathering, documentation, and stakeholder communication.
• Ability to liaise between technical and non-technical stakeholders.
• Familiarity with project management tools like Jira, Trello, Asana, etc.
• Excellent verbal and written communication skills.
• Experience in the UAE or GCC region is preferred.
• Bachelor's degree in IT, Computer Science, Business, or a related field.

• Experience with CRM and collaboration tools (e.g., Salesforce, HubSpot, Confluence).
• Exposure to cloud-based or enterprise software solutions.
• Background in business analysis, functional consulting, or technical pre-sales is a plus.

• Competitive salary.
• Flexible hybrid work model.
• A collaborative, technology-driven environment.
• Exposure to cutting-edge digital transformation projects across industries.

Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

The Role

We are seeking a strategic and relationship-driven professional to join our growing team. This role focuses on nurturing and expanding relationships with existing clients in the EMEA region, ensuring consistent value delivery and long-term partnership success.

You will own account planning and execution, identifying growth opportunities, mitigating risks, and ensuring client satisfaction. This is an ideal role for someone with a strong customer focus and a track record of expanding business within an existing client base.

Responsibilities:

• Serve as the main point of contact for a portfolio of key clients.
• Develop and execute strategic account plans aligned with customer needs and company objectives.
• Generate cross-sell and upsell opportunities to grow account revenue.
• Collaborate with internal teams (delivery, marketing, operations) to ensure quality of service and maintain high levels of client satisfaction and retention.
• Identify innovation and potential offerings and accelerators within your portfolio of customers.
• Track and report on account performance metrics and identify potential risks and proactively implement mitigation strategies.

• Proven experience as an Account Manager in a data & analytics consulting or professional services company.
• Deep understanding and preferably hands-on experience with data analytics, data platforms, cloud architecture, and business intelligence tools.
• Demonstrated ability to develop and execute strategic account plans.
• Strong interpersonal, negotiation, and communication skills.
• Commercial acumen and ability to identify growth opportunities in large enterprises.
• Customer-first mindset and results-driven approach.

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