444 Call Center jobs in Dubai

Job Title
Call Center Agent (UAE National)

Job Scope
A Call Center Agent is responsible for handling and answering inbound and outbound calls. They respond to customer orders, attend to inquiries, troubleshoot problems, and provide centralized information.

Main Duties and Responsibilities

1. Provide information and support services addressing IT-related queries.
2. Strictly follow the SLA for technical issues and update the ticket status in internal and partner portals.
3. Monitor and track call status to ensure technical support teams respond to tickets within SLA.
4. Attend to customer complaints as a high priority in coordination with the Senior Agent or manager.
5. Route inbound calls to appropriate resources.
6. Guide and inform customers about new products, services, and policies.
7. Process orders, forms, and applications requested by customers.
8. Review customer accounts and provide updates on billing, shipping, warranties, and other account items.
9. Document all call information and generate reports to analyze call status and issues in coordination with the Senior Agent or manager.
10. Stay updated with the latest technology and secure tools.

Position Requirements

Education
Bachelor's or technical degree in Business Administration or related field.

Experience
At least 1-2 years of relevant experience.

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We are seeking a professional and compassionate Call Center Operator to join our clinic team. The successful candidate will be the first point of contact for patients, responsible for handling a high volume of inbound and outbound calls, scheduling appointments, providing information, and directing inquiries appropriately. The role requires excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.

Key Responsibilities:

• Answer and manage incoming calls in a courteous and efficient manner
• Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) system
• Provide accurate information about clinic services, hours, and location
• Route calls to appropriate departments or personnel
• Verify and update patient information in the system
• Handle patient inquiries, complaints, or concerns professionally and escalate when necessary

• Dubai, UAE

• High school diploma or equivalent required; additional education or training in healthcare administration preferred
• Previous experience in a medical or customer service call center strongly preferred

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DISC is a leading healthcare provider specializing in integrative care, preventative health, andlongevity, using innovative therapies to improve physical and mental well-being for lifelongwellness.

Responsibilities:

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Follow communication “scripts” when handling different topics
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell the services
5. Entering accurate and detailed data into the system
6. Meeting key performance indicators, like call to resolution time, customer satisfaction (CSAT), Average Handling Time (AHT), etc.
7. Build sustainable relationships and engage customers by taking the extra mile
8. Keep records of all conversations in our call center database in a comprehensible way
9. Frequently attend educational seminars to improve knowledge and performance level
10. Meet personal/team qualitative and quantitative targets

Qualifications:

Bachelor’s Degree (Medical / Healthcare Background preferred)

Experience:
Similar work experience in UAE for 2 to 3 years.

Job Category: Call Center Executive

Job Type: Full Time

Job Location: Dubai

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Are you passionate about helping people and ensuring they have the best dental care experience? Do you excel in a fast-paced environment where every call is a chance to make a difference? If so, we want you to join our friendly team as a Dental Clinic Call Center Representative!

• Modern Environment : Work in a state-of-the-art dental clinic equipped with the latest technology.
• Supportive Team : Join a supportive and friendly team that values collaboration and patient care.

• Appointment Scheduling : Schedule and confirm patient appointments efficiently and accurately.
• Patient Inquiries : Answer patient questions regarding treatments, procedures, and services.
• Insurance Coordination : Assist patients with insurance verification and claims processing.
• Follow-Up Calls : Conduct follow-up calls to ensure patient satisfaction and address any concerns.
• Record Management : Maintain accurate patient records and update the clinic’s database.

• Experience : Previous experience in a dental clinic or call center environment is a plus.
• Skills : Excellent communication skills, both verbal and written.
• Empathy : A genuine desire to help and understand patient needs.
• Tech Savvy : Proficiency with dental management software and CRM tools.
• Detail-Oriented : Strong attention to detail and the ability to multitask effectively.

If you’re ready to make an impact, apply now! Send your resume and work portfolio links to (email protected)

We want to hear from you as soon as possible, hit the apply button and send over your application.

Call Center Supervisor
Job Location : Dubai, United Arab Emirates
Key Responsibilities:
Supervise and coordinate the activities of the call center team to ensure smooth operations and optimal performance.
Monitor call center metrics, such as call volume, wait times, and resolution rates, and take necessary actions to meet performance targets and service level agreements (SLAs).
Provide training, coaching, and feedback to call center representatives to enhance their skills and performance.
Handle escalated calls and resolve customer complaints or issues in a timely and professional manner.
Develop and implement call center policies, procedures, and workflows to streamline operations and improve efficiency.
Conduct regular performance evaluations and performance reviews for call center staff, recognizing top performers and addressing areas for improvement.
Collaborate with other departments, such as scheduling, billing, and patient services, to ensure seamless coordination and communication across the organization.
Stay updated on medical center services, policies, and procedures to provide accurate information to callers and assist with inquiries.
Generate reports and analyze call center data to identify trends, opportunities for improvement, and areas of concern.
Ensure compliance with relevant regulations, such as HIPAA, and maintain confidentiality of patient information at all times.
Qualifications:
Bachelor's degree in healthcare administration, business management, or related field preferred.
Previous experience in a call center environment, preferably in a medical or healthcare setting.
Proven experience in a supervisory or leadership role, with strong coaching and team-building skills.
Excellent communication skills, both verbal and written, with the ability to interact professionally with patients, staff, and external stakeholders.
Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities effectively.
Proficiency in using call center software and CRM systems, with the ability to generate reports and analyze data.
Knowledge of medical terminology and healthcare procedures preferred.
Ability to work flexible hours, including evenings and weekends, as needed.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Are you passionate about helping people and ensuring they have the best dental care experience? Do you excel in a fast-paced environment where every call is a chance to make a difference? If so, we want you to join our friendly team as a Dental Clinic Call Center Representative!

• Modern Environment : Work in a state-of-the-art dental clinic equipped with the latest technology.
• Supportive Team : Join a supportive and friendly team that values collaboration and patient care.

• Appointment Scheduling : Schedule and confirm patient appointments efficiently and accurately.
• Patient Inquiries : Answer patient questions regarding treatments, procedures, and services.
• Insurance Coordination : Assist patients with insurance verification and claims processing.
• Follow-Up Calls : Conduct follow-up calls to ensure patient satisfaction and address any concerns.
• Record Management : Maintain accurate patient records and update the clinic’s database.

• Experience : Previous experience in a dental clinic or call center environment is a plus.
• Skills : Excellent communication skills, both verbal and written.
• Empathy : A genuine desire to help and understand patient needs.
• Tech Savvy : Proficiency with dental management software and CRM tools.
• Detail-Oriented : Strong attention to detail and the ability to multitask effectively.

If you’re ready to make an impact, apply now! Send your resume and work portfolio links to (email protected)

We want to hear from you as soon as possible, hit the apply button and send over your application.

To lead and oversee day-to-day call center operations for Farnek, Hitches & Glitches, and HITEK, ensuring exceptional customer service and operational efficiency. The role requires strong leadership in managing service workflows in facilities management and home services, while driving digital transformation through AI-powered tools and platforms.

Key Responsibilities:

• Supervise daily call center operations for inbound and outbound service requests across Farnek, Hitches & Glitches, and HITEK.
• Ensure professional and timely handling of customer inquiries, complaints, and service escalations.
• Lead a team of agents, managing rosters, KPIs, and performance reviews.
• Train agents on customer service protocols, system usage (CAFM/CRM), and escalation procedures.
• Monitor service quality metrics such as AHT, FCR, CSAT, and SLA compliance, and take corrective actions as needed.
• Coordinate with technical and operations teams to ensure timely job completion and service feedback.
• Support the integration and adoption of AI-powered tools (e.g., virtual assistants, chatbots, predictive analytics) to automate repetitive queries and enhance service efficiency.
• Collaborate with the HITEK digital team to leverage real-time dashboards, workflow automation, and smart escalation tools.
• Analyze data from AI and call center systems to improve customer engagement, reduce call load, and streamline processes.
• Handle complex or escalated calls directly, ensuring a high level of customer satisfaction.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Customer Service, or related field.
• 3 -5 years' experience in a supervisory role within a call center for a facilities management or home services company.
• Hands-on experience with CRM, CAFM, or service request platforms.
• Understanding of call center AI tools (e.g., chatbot platforms, IVR automation, sentiment analysis).
• Excellent leadership, communication, and team management skills.
• Strong customer-centric mindset and familiarity with FM service workflows.

Preferred Skills:

• Knowledge of HITEK systems or similar smart FM technologies.
• Analytical mindset with the ability to interpret performance data and AI reports.
• Familiarity with customer service trends in the UAE market.

Management Skills Compliance Operations Adoption Analysis CRM Customer Engagement Escalation Load Corrective Actions Reviews Metrics Analytics Team Management Automation Integration Customer Satisfaction Administration Customer Service Business English Leadership Communication Management

The Call Center Supervisor is responsible for organizing and directing the daily activities related to customer service operations. The main responsibilities include managing, training, and guiding team leads and executives to perform their tasks effectively, ensuring optimal resource utilization.

Requirements

• Diploma / Bachelor’s degree or equivalent required, or High School diploma with more than 4 years of experience.
• Minimum 4-5 years of customer service experience required.

Responsibilities

• Ensure the effectiveness and efficiency of the unit.
• Ensure adherence to call quality, shift schedules, punctuality, and attendance by executives and team leads.
• Design and implement a monthly performance tracking scheme.
• Conduct quizzes during monthly performance reviews for agents and team leaders.
• Update team leaders on team performance.
• Understand and communicate the management vision to team members.
• Analyze call volume continuously and escalate to management as needed.
• Ensure calls are answered promptly.
• Implement internal regulations and guidelines to maintain high service quality, including setting daily targets for individuals.
• Establish workflow systems, monitoring, and control mechanisms to evaluate call quality regularly.
• Identify and support the implementation of programs to improve customer service processes.
• Ensure client information security by enforcing strict guidelines for routine operations.
• Oversee recruitment, training, and development of a motivated team, including staffing strategies.
• Set individual objectives, recruit qualified staff, manage performance, and provide feedback to maximize team performance.
• Coordinate operational activities such as monitoring timesheets and leave regulations.
• Mentor the customer service team and provide technical leadership as needed.
• Ensure all team members receive necessary training, including onboarding and creating summary materials.
• Monitor progress against KPIs derived from the customer service agreement to ensure optimal service levels.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse any requests for money payments and advise against sharing personal or bank details. For security information, visit our Security Advice. For suspected fraud, email

2 weeks ago Be among the first 25 applicants

Direct message the job poster from Talent Higher

Do you have a passion for managing operations while building trusted client relationships?

Our client is seeking a highly capable Call Centre Manager to oversee day-to-day operational delivery and ensure a consistently exceptional client experience. This role requires both strategic oversight and hands-on execution to drive service excellence and operational efficiency.

Key Responsibilities:

• Manage and oversee the smooth execution of client service operations.
• Lead and support execution team members to ensure timely and accurate delivery.
• Serve as the primary liaison between clients and internal departments to ensure expectations are met and exceeded.
• Maintain strong relationships with key clients and stakeholders.
• Identify areas for process improvement and implement best practices to enhance client satisfaction.

Requirements:

• Bachelor’s degree or equivalent.
• 4+ years of management experience within the UAE
• Strong command of operational systems used to execute transactions.
• Proven ability to manage and guide cross-functional teams effectively.
• Proficient in managing transactional systems and ensuring operational accuracy.
• Capable of supervising and supporting execution teams.
• Excellent communication skills with clients, colleagues, and leadership.
• Strong team leadership and conflict-resolution abilities.
• Fluency in English is required.
• A second language is a plus and highly desirable.
• UAE driving license

If you're a proactive leader who thrives in fast-paced environments and knows how to turn operations into outstanding client experiences, we’d love to hear from you.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionManagement
• IndustriesBusiness Consulting and Services and Operations Consulting

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