1 351 Call Centers jobs in the United Arab Emirates

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

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Help Desk Technician — Join our team to respond to user inquiries, resolve technical problems and support system functionality in a timely manner.

• Respond to user inquiries
• Resolve technical problems
• Support system functionality in a timely manner

Salary: 3000 AED

Apply now: 971-

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Customer Service Representative

The American University in the Emirates is seeking a highly skilled Customer Service Representative who will handle inquiries, complaints, and concerns with professionalism and efficiency. The successful candidate will possess excellent communication skills, both written and verbal, and be able to empathize with students' challenges. This role requires active listening, problem-solving, and effective time management skills.

• Bachelor's degree from an accredited university
• 1-3 years of experience in customer service or a related field
• Call center training or experience is preferred
• Must be bilingual (speaks English and Arabic fluently)

Job Responsibilities:

1. Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.
2. Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.
3. Appropriately

Job Overview:

A technical support professional provides assistance to users through various communication channels.

Troubleshooting and Maintenance:

Identifying and resolving technical issues with hardware and software ensures the smooth operation of IT systems.

Documentation and Escalation:

Maintaining accurate records of issues and resolutions is crucial for escalating complex problems to higher-level technical teams as needed.

User Training and Guidance:

Educating users on effective IT resource utilization and software application usage is essential.

Compliance and Security:

Ensuring adherence to organizational policies and industry standards, including security protocols, is a key responsibility.

Requirements:

• Minimum 2 years of experience in similar roles
• Educational background: Associate degree in information technology, computer science, or related field; some positions may require a bachelor's degree
• Technical skills: Knowledge of computer systems, networks, and common software applications; familiarity with Windows, macOS, Linux, and other operating systems
• Problem-solving abilities: Diagnosing and resolving technical issues efficiently
• Communication skills (English): Strong verbal and written communication skills for explaining complex IT concepts
• Customer service orientation: Friendly and patient demeanor for dealing with frustrated users
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation beneficial

We are seeking a results-driven IT Support Specialist to assist in managing our business support infrastructure and software.

The position will report directly to the Digital Transformation Manager/IT Head.

1. Serve as the primary point of contact for all Business System related issues and requests.
2. Respond to user emails in a timely and professional manner.
3. Escalate complex technical problems to senior staff or outside vendors as needed.
4. Act as the primary contact for all outside agents in all computer technology-related matters.
5. Install, configure, and troubleshoot software.
6. Manage Active Directory accounts and permissions.
7. Maintain all users' access requests and authorizations.
8. Perform regular system backups and monitor storage usage.
9. Implement security measures to protect data from unauthorized access.
10. Stay up to date on industry trends and best practices.
11. Train new users on company IT policies and procedures.
12. Respond to all users' requests and provide them with adequate support.
13. Understand all department working procedures and perform related tasks as described.
14. Ensure that all software runs with no output errors, no response time problems, and functioning according to specifications.
15. Assist with special projects as needed.

To be successful in this role, you will need:

1. A Bachelor's degree in Computer Science, Information Technology, or a related field.
2. 0-2 years of professional experience in a Business System support role.
3. Familiarity with cloud-based applications such as Oracle ERP, SAP, Microsoft Dynamics, etc. is a plus.
4. Excellent problem-solving, analytical, and decision-making skills.
5. Strong communication, interpersonal, and customer service skills.
6. Ability to work in a high-pressure environment.
7. Ability to work under strict supervision.

If you meet the above requirements, please revert back with your updated CV and expected salary and notice period.

We are seeking a highly organized and efficient Customer Service Operations Manager to oversee the day-to-day operations of our support department. As a Customer Service Operations Manager, you will be responsible for managing customer inquiries and concerns in a timely and satisfactory manner.

Key Responsibilities:

• Manage and coordinate the performance of the support team, providing guidance and support as needed
• Develop and implement processes to improve efficiency and customer satisfaction
• Monitor customer inquiries and ensure they are resolved within established timelines
• Act as a point of contact for escalated customer issues or complaints
• Train new team members on company policies and procedures
• Conduct regular performance evaluations for team members

Requirements:

• Bachelor's degree in Business Administration or related field
• Previous experience in a managerial role, preferably in a support or customer service environment
• Excellent communication skills in English, both written and verbal
• Strong leadership abilities with the ability to motivate and mentor team members
• Familiarity with biometric passport systems is an asset
• Fluency in Hindi or Malayalam preferred

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.
  
  

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

We are seeking a dedicated customer service representative to manage customer queries and complaints. This role requires you to be able to remain calm when customers are frustrated, have experience working with computers, and maintain a positive attitude at all times.

This is an excellent opportunity for individuals who enjoy interacting with people and resolving issues efficiently.

• Maintain a professional attitude towards customers
• Respond promptly to customer inquiries
• Communicate effectively through various channels
• Resolve customer complaints efficiently
• Stay knowledgeable about our products and services
• Process orders, forms, and applications accurately
• Keep records of customer interactions and transactions
• Collaborate with colleagues as necessary
• Provide feedback on the customer service process
• Manage a team of junior representatives (optional)

• High school diploma or equivalent
• Ability to remain calm under pressure
• Comfortable using computers
• Experience in customer support

As a key member of our front desk team, you will be responsible for handling customer inquiries and providing exceptional service to our clients.

• Respond to customer phone calls, emails, and walk-ins in a timely and professional manner.
• Register service complaints and assign jobs to technicians to ensure efficient resolution.
• Maintain a clean and organized reception area, ensuring a positive first impression for our clients.

To excel in this role, you will need:

• A minimum of 2-4 years of experience in a service center or customer-facing position.
• A Bachelor's Degree holder with a strong academic background.
• Excellent communication skills in English language, with the ability to communicate complex ideas simply and effectively.
• Proficiency in Arabic is an asset but not required.

At our organization, we value teamwork, adaptability, and a growth mindset. We offer opportunities for personal and professional growth in a dynamic and supportive environment.