152 Call Centers jobs in the United Arab Emirates

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Job Opportunity for Call Center Agent

Location: Abu Dhabi

Salary: AED 3,000 – 4,000

Visa: Family/Husband visa holders preferred

About the Role:

Home Hunters Properties is looking for a driven Call Center Agent to support our growing real estate team in Abu Dhabi. If you’re passionate about real estate, fluent in Arabic and English, and ready to thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

• Cold calling property owners to gather availability updates

• Coordinating with sales and leasing teams

• Preparing and sharing daily property availability reports

What We’re Looking For:

• 1+ year of experience in real estate listing or related field

• Strong communication skills in Arabic and English

• Confident in negotiation and client interaction

• Proficient in CRM, listing portals, and Microsoft Office

• Motivated, organized, and able to meet daily targets

• A strong interest in leasing and property management

• Advantage: Own visa (family or husband sponsorship)

How to Apply:

Send your CV to

Join a passionate, professional team and grow your real estate career with Home Hunters Properties.

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

We are looking for a dedicated Call Center Agent to join IIQAF in Dubai. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of IIQAF in the healthcare industry.

As a Call Center Agent at IIQAF, you will be involved in a variety of projects aimed at enhancing customer experience and resolving issues efficiently. You will have the opportunity to work closely with a dynamic team and contribute to the overall success of our call center operations. This role requires strong communication skills, empathy, and the ability to multitask effectively.

• Answer incoming calls and respond to customer inquiries in a professional manner
• Provide information about products and services, and assist customers with their needs
• Resolve customer complaints and escape issues as needed
• Update customer records accurately in the database
• Follow communication scripts and guidelines when handling different topics
• Meet or exceed call center metrics including call handling time and customer satisfaction targets
• Collaborate with team members to improve overall customer service
• Adhere to company policies and procedures at all times

• Excellent verbal and written communication skills
• Strong problem-solving abilities and customer service orientation
• Ability to work in a fast-paced environment and handle high call volumes
• Good knowledge of customer relationship management (CRM) systems
• Attention to detail and accuracy in data entry
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings and weekends
• Previous experience in a call center or customer service role is a plus

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

The call center Agent will be the liaison between our company and its current and potential customers.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

• High School Degree
• 1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).
• Familiarity with systems and practices
• Strong phone and verbal communication skills, along with active listening
• Track record of over-achieving quota
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates booking of appointments to optimize clinic function. Supports the successful achievements of Clinic Operations strategic goals. Executes the scope of services of each Clinic represented and will aid in directing the patients to the most proper clinic for their specific needs.

• Supports the team members by answering daily inquiries.
• Provides coaching, guidelines and education to the team members.
• Monitors the skillsets assignment and the workflow and the volumes.
• Provides the approved quality training and ensures the efficiency of the team members.
• Assesses daily call quality using the call recording system.
• Assists call centre agents with handling the complaints and patients’ challenges.
• Monitors the real-time display screen and applies the necessary changes in order to maintain the target of the abandoned call.
• Assigns daily breaks and monitor the agent’s attendance.
• Monitors the agent’s productivity and provides a daily agent performance report.
• Assists the team leader with the daily duty of Rota.
• Prioritizes tasks ensuring effective functioning of the area.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence in a timely manner.
• Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
• Ensures a safe working environment through strict compliance with the Hospital Policies and Procedures regarding safety, infection and security.
• Promotes incident and customer complaint reporting to improve patient and family care.
• Answers phone calls in a polite and cordial manner.
• Facilitates patients to find the most appropriate physician for their questions and/or health-related complaints.
• Provides patients with a brief history of physicians’ accreditations and areas of speciality and other data which is relevant to the appointment type.
• Enters, modifies, or updates patient information, upon calling, in the iConnect system according to established criteria.
• Transfers call to the Call Center Nurses when appropriate. Does not answer any medical/nursing-related questions or give medical/nursing advice.
• Schedules and books appointments as requested appropriately into iConnect and follows the clinic’s guidelines in the booking process.
• Confirms appointments through SMS and/or phone calls as per policy.
• Transfers to a different physician, cancels or reschedules patients’ appointments as per policy.
• Ensures charts are made available in the clinics at the appointment time by ordering them online from Medical Records or calling Medical Records if necessary.
• Informs walk-in patients telephonically regarding waiting time. Places remark on “Scheduler Note”. For example, patients are informed regarding waiting time.
• Informs new customers to arrive 15 min prior to appointment time and to bring identification card and insurance card according to clinic guidelines.
• Completes electronic telephone message form and emails it to the correct clinic with necessary details intact.
• Sends SMS messages out before 10:00 a.m. for the next day’s appointments.
• Follows-up calls are placed to those patients who have not confirmed their appointment times via SMS.
• Maintains current insurance expertise to answer basic questions from patients regarding insurance-related issues such as General Exclusions.
• Overbooks physicians according to clinic-defined standards.
• Ensures that all departmental reports and audit tools are compiled and completed timely and accurately.
• Assists in the orientation of new staff members to the Call Center.
• Facilitates efficient Call Center function by consulting and communicating with all co-workers.
• Maintains complete product knowledge at all times of all hospital features/services/prices/packages and hours of operations.
• Ensures that the place of work and surrounding area is kept clean and organized at all times.

• High school graduate

PROFESSIONAL EXPERIENCE:

• Excellent English and Arabic verbal/written communication skills
• Basic computer literacy
• Exposure to/experience with customer service principles
• Medical Terminology/or exposure to a medical environment
• Knowledge of adequate Medical Terminology
• Demonstrate computer literacy and efficiency
• Previous operator or call centre experience is preferable

We are seeking a professional and compassionate Call Center Operator to join our clinic team. The successful candidate will be the first point of contact for patients, responsible for handling a high volume of inbound and outbound calls, scheduling appointments, providing information, and directing inquiries appropriately. The role requires excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.

Key Responsibilities:

• Answer and manage incoming calls in a courteous and efficient manner
• Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) system
• Provide accurate information about clinic services, hours, and location
• Route calls to appropriate departments or personnel
• Verify and update patient information in the system
• Handle patient inquiries, complaints, or concerns professionally and escalate when necessary

• Dubai, UAE

• High school diploma or equivalent required; additional education or training in healthcare administration preferred
• Previous experience in a medical or customer service call center strongly preferred

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DISC is a leading healthcare provider specializing in integrative care, preventative health, andlongevity, using innovative therapies to improve physical and mental well-being for lifelongwellness.

• Handling customer inquiries and providing assistance over the phone.
• Managing customer expectations and delivering potentially challenging news regarding policy coverage of device. Understanding the various policy terms, conditions, exclusions is critical in communicating effectively with the customer. These conversations will help defend the challenging news in consumer departments.
• Ensuring a customer-focused approach in all interactions.
• Responsible for collecting excess payment from customer by sending online payment link and following up with them through call.
• Follow up with service centres for claim closure.

• Experience in tele caller roles is preferred handling similar role.
• Experience of managing Extended Warranty & Accidental Damage claim will be preferred.
• Proficiency in both English and Arabic languages.
• Strong communication and interpersonal skills.
• Ability to handle difficult customer situations with empathy and professionalism.
• Preference will be given to candidates holding spouse/father/mother visas.
• Driving License holder will be given preference.

• Work closely with the internal team to ensure seamless communication and resolution of claims.
• Liaise with repair centres and third-party vendors to verify repair costs and service quality.

• Office environment with potential for remote work.