20 Campus Support jobs in the United Arab Emirates

UOWD10662 - Student Support and Conduct Coordinator

Business Unit

Administration

Job Family

Not Applicable

Department

Registrar

Contract Type

Limited Contract Full Time

Location

Dubai

Established in 1993, the University of Wollongong in Dubai (UOWD) is the first international Australian university in the UAE. It is a branch campus of the University of Wollongong, which has campuses in Australia, Hong Kong, and Malaysia. University of Wollongong Dubai (UOWD) offers over 40 internationally recognised bachelor and master degrees spanning 10 in-demand industry sectors.

The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 5,500 students representing 108 nationalities. UOWD students can choose from a wide range of graduate and post-graduate degree courses in engineering, business, ICT, healthcare, communications and media. All of our degree courses are accredited by the UAE Ministry of Education’s Commission for Academic Accreditation (CAA) and licensed by Dubai’s Knowledge and Human Development Authority (KHDA), and recognised by leading professional organisations such as AACSB, ACCA, ACS, CIM, CIPD, CPA, Engineers Australia, PMI, and others.

Led by a highly qualified internationally experienced faculty, each of whom holds a PhD and recognised as a leader in their field, our academics are actively involved in research activities across 100 ground-breaking fields, as well as having strong industry ties. Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico. And, research reveals that 83% of fresh graduates are employed within six months of graduation. UOWD students are also invited to gain an international perspective with the opportunity to transfer between the four campuses, with their degrees awarded from Australia.

Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart.

Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all houses in a vibrant modern setting that promises to deliver an enriched learning experience for all our students.

*QS World University Rankings 2024

At the University of Wollongong in Dubai (UOWD), we pride ourselves on delivering a world-class learning experience to a diverse and dynamic student body. We’re looking for a dedicated and proactive Student Support and Conduct Coordinator to join our Registry Services team. This is an exciting opportunity to make a meaningful impact on the student experience by supporting wellbeing, academic integrity, and positive campus culture in a diverse, multicultural environment.

As the Student Support and Conduct Coordinator, you will:

Lead the front-facing Registry team, ensuring high-quality support for student enquiries.

Oversee student conduct processes, including disciplinary cases, academic integrity matters, and appeals.

Ensure consistent application of policies, regulations, and compliance with local and international higher education standards.

Deliver training, workshops, and awareness programs to promote a culture of academic integrity and student success.

Liaise with internal stakeholders, parents, and UOW Australia to ensure smooth communication and alignment with best practices.

This role requires a balance of empathy and professionalism, making it ideal for someone passionate about student welfare while skilled in handling sensitive, complex situations. This is a dynamic, people-focused role that requires balancing student support with firm but fair enforcement of university standards.

As a Student Support and Conduct Coordinator, you will play a vital role in:

Student-Facing Support

Oversee and guide the Registry front desk team, ensuring that all student enquiries are managed effectively and resolved with a student-success focus.

Work closely with other support units (e.g., Academic Success Centre, Finance) to ensure seamless student service.

Handle escalations with professionalism, empathy, and a commitment to positive outcomes.

Student Conduct & Integrity

Manage cases of academic and non-academic misconduct, including investigations, disciplinary hearings, and appeals.

Ensure all processes follow due procedure and uphold the principles of fairness, transparency, and academic integrity.

Provide advice and guidance to students and faculty on conduct and academic integrity policies.

Policy & Compliance

Ensure institutional policies and student regulations are applied consistently and in line with university and higher education frameworks.

Stay current with local and international regulatory requirements, ensuring compliance in all student conduct processes.

Collaborate with faculty, legal teams, and student services to uphold policy standards.

Awareness & Training

Develop and deliver workshops, training sessions, and orientations on student regulations, academic integrity, and disciplinary processes.

Lead awareness campaigns that promote a culture of respect, accountability, and academic honesty across the campus.

Engage students, parents, and staff in conversations around wellbeing, behaviour, and success.

Liaise with UOW Australia on student exchange and transfer matters, ensuring alignment with global best practices.

Contribute to Registrar’s annual planning and support the smooth operation of registry services.

Build strong, respectful relationships with internal and external stakeholders, including regulatory bodies and accreditation authorities.

Qualifications

A bachelor’s degree in education, or a related field (essential)

Additional training in mediation, student conduct, or mental health first aid is an advantage.

Experience

3–5 years in student services, academic administration, or student conduct roles within higher education.

Skills

Strong case management, investigation, and conflict resolution abilities.

Excellent problem-solving and analytical skills, especially in system-based scheduling conflicts or capacity constraints

Effective communication and stakeholder engagement skills, with the ability to work across academic and administrative units

Proficiency with Microsoft Office and student information systems.

High emotional intelligence, sound judgment, and a commitment to fostering a safe, inclusive, and supportive learning environment.

The successful candidate will enjoy interaction with a professional and dynamic team of highly respected educators from over 50 different countries and exposure to students from over 100 nationalities.

The University offers an expatriate package, which is an attractive tax-free salary. The expatriate package includes five weeks of paid leave per year, private medical insurance for employee and eligible dependents, life and disability insurance and education allowance for dependents. The University is located in Knowledge Park, Dubai and has excellent teaching, learning and research facilities as well as access to Library resources that meets international standards.

UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.

Overview

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

We’re looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You’ll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they’re getting real value from the platform.

This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It’s more than a simple support role — you’ll be part of shaping how users experience and succeed with AI automation.

• Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus.
• Excellent communicator: you enjoy helping others and explaining technical concepts clearly.
• Resourceful and inventive: you like tackling challenges and finding effective solutions.
• Autonomous and proactive: you take initiative and are always looking for ways to improve things.
• Curious and eager to learn: AI fascinates you, and you’re excited to work with innovative technologies.

• Investigate and troubleshoot technical issues reported by customers.
• Communicate clearly and effectively with users through chat, email, and video calls.
• Reproduce bugs, document findings, and escalate when necessary.
• Collaborate with engineering to surface recurring issues and suggest improvements.
• Help maintain internal knowledge bases and contribute to external documentation.
• Provide guidance on best practices, implementation details, and product usage.
• Participate in team processes for support triage, handoffs, and follow-ups.
• Continuously look for ways to improve the support experience and reduce friction for users.

• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Clear and empathetic communicator.
• Able to stay calm and think critically when working through complex problems.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, or another language in our target regions.

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

1. Strategy and Planning
2. Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
3. Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
4. Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
5. Operations
6. Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
7. Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
8. Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
9. Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
10. Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
11. Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
12. Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
13. Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
14. Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
15. Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
16. Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
17. Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
18. Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
19. Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
20. Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
21. Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
22. Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
23. Track and monitor IT Asset (hardware & software) to maintain inventory.
24. Talent Management and Development
25. Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
26. Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
27. Keep current with updated information relevant to the role to ensure standard performance level is achieved.
28. Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
29. Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
30. Corporate
31. Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
32. Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
33. Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
34. Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
35. Utilize relevant technologies used within ADAA in order to optimize work efficiency.
36. Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
37. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
38. Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
39. Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
40. General
41. The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
42. The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
43. Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
44. Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

• Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

Mandatory:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills

Job Type: Contract

Job Role: Technical Support

Job Location: Dubai

Job Posted on: Jan 29, 2021

1. Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
2. Setup and support for meeting rooms, including info points, click share, and TV setups.
3. Install and troubleshoot all Valet locations.
4. Monitor iPad connectivity and coordinate with the app team to resolve issues.
5. Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
6. Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
7. Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
8. Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
9. Monitor UPS System; coordinate with relevant teams for issues.
10. Monitor Taxi Count System; coordinate with relevant teams for issues.
11. Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues.
12. Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
13. Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
14. Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.

Interested candidates should apply by providing:

• Name
• Current Location
• Current CTC
• Resume (in doc, docx, or pdf format, less than 1MB)

Our client, one of the world’s leading sports resorts, is looking for an Application Technical Support (ERP) to join their team based in Abu Dhabi, UAE.

You will report directly to the IT Manager, Application Technical Support , is responsible for customizing and supporting companies’ business applications and web applications for the whole entities.

Duties & Responsibilities

To view other vacancies we have, please check our website ( follow us on our social media accounts - LinkedIn   /   Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - 

Work Location: Dubai

* Profile Submission Date is 30 June 2025 *

2. JOB SUMMARY
First and second level support for end device equipment (laptops, desktops, printers, barcode scanners, network, CCTV, etc.),
to enforce Information Security Management System policies & procedures for Asset Management, License Management, and Service Level Management. Manage inventory of spares and stocks for all end user IT assets of DP WL and implement change control procedures for all IT assets. Track asset performance and financials.
Interact internally/externally with all end users and customers daily to achieve department/work unit goals and initiatives.
Coordinate with IT Helpdesk & suppliers to resolve user hardware/software issues on desktops/laptops.
Work with Procurement & suppliers for the purchase of IT assets including hardware & software.

3. KEY RESPONSIBILITIES
Strong communication skills.
Responsible for documenting and maintaining a Software register as per ISMS License Management procedure.
Responsible for tagging and labeling all end user IT assets and managing inventory of spares and stocks for all end user IT assets in a secure environment.
Coordinate annual physical inventory reconciliation exercise with external/internal auditors.
Responsible for disposal of unusable/old assets by coordinating with Procurement and Finance Departments.
Provide technical support to end-users for hardware & software, both remotely & onsite (within UAE).
Install, configure, and maintain computer hardware, peripherals, and software.
Diagnose and resolve network connectivity problems, including LAN & Wi-Fi issues.
Manage user onboarding and offboarding processes, providing training on IT activities.
Analyze call logs to identify common trends and underlying problems.
Manage infrastructure and coordinate with vendors/suppliers for new requirements.
Collaborate with network/security/infrastructure teams to deploy and configure new appliances such as firewalls, switches, CCTV, NVR, access control systems, and other security tools.
Install approved patches on desktops, laptops, and servers to ensure system security and ISMS compliance.
Respond to telephone calls, emails, and tickets for user support.

4. TECHNICAL COMPETENCIES
Solid attention to detail and ability to create and document processes and procedures.
Good verbal and written communication skills with internal IT colleagues, business leaders, and external audit community.
Ability to work within a busy environment with a positive attitude and maintain a high degree of confidentiality.
Excellent organizational and problem-solving skills.
Strong understanding of desktop hardware, operating systems, and software.
Good understanding of network systems, protocols, server hardware, and operating systems.