68 Car Service jobs in the United Arab Emirates

Job Title: Automotive Service Specialist

The Automotive Service Specialist plays a pivotal role in ensuring seamless customer service and efficient vehicle maintenance.

• Welcoming customers, understanding their needs and expectations.
• Initiating automotive services and repairs, guaranteeing thoroughness and effectiveness.
• Preparing repair estimates, factoring in material, supply, and labor costs.
• Creating detailed repair orders, highlighting the vehicle's issues or symptoms.
• Fostering strong relationships with customers, ensuring satisfaction and loyalty.

Qualifications & Key Skills:

• Excellent written and verbal communication skills.
• Critical thinking, organizational, time management, and problem-solving abilities.
• Digital technology proficiency, including internet usage and industry-specific software.
• Capacity to interpret technical terms and explain them clearly to customers.
• Patient and empathetic approach when dealing with diverse customer personalities.

Benefits:

• Opportunity to work in a dynamic environment.
• Professional growth and development.
• Collaborative team atmosphere.

Others:

• A commitment to providing exceptional customer service.
• An ability to adapt to changing situations.

Overview

We are seeking a skilled Automotive Service Representative to handle customer inquiries and support in our fast-paced automotive operations.

The ideal candidate will have excellent communication skills, be fluent in Arabic and proficient in English, and possess strong multitasking abilities.

Advises customers about necessary service for routine maintenance.

Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.

Confers with customers about inspection results, recommends corrective procedures, and prepares a work order for needed repairs.

Prepares a repair order showing time, cost, and labor estimates for service.

Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.

Explains the work performed and the repair order charges to the customer.

Job Type: Full-time

We are seeking a highly skilled Service Advisor to join our team.

The ideal candidate will have strong technical knowledge of automotive systems and excellent customer service skills. They will be responsible for ensuring a personalized experience for customers, managing service appointments, explaining technical information, and overseeing the timely delivery of service and repair work.

This role requires effective communication, problem-solving, and adaptability. The successful candidate will be able to work independently with minimal supervision and demonstrate a commitment to achieving service excellence.

• Greet customers professionally and understand their service needs.
• Accurately record customer concerns and prepare job cards with precise repair and service instructions.
• Liaise with technicians to clarify concerns, relay updates, and ensure clear communication between workshop and customer.
• Provide timely updates to customers on the status of their vehicles, including service progress, additional repair findings, and estimated completion time.
• Generate accurate service estimates, explain costs transparently, and obtain necessary approvals prior to work execution.

To succeed in this role, you should have:

• A bachelor's degree in automotive technology or a related field.
• 2–4 years of relevant experience in a similar role (preferably in a dealership or multi-brand workshop).
• Basic to intermediate knowledge of vehicle systems, diagnostics, and workshop operations.
• Proficiency in Dealer Management Systems (DMS), service software, and MS Office (Excel, Word, Outlook).
• Strong understanding of automotive service processes and repair tools.
• Excellent customer service, interpersonal, and communication skills.

In return for your hard work and dedication, we offer a competitive benefits package and a rewarding career opportunity in a dynamic and growing organization.

Mussafah, Abu Dhabi.

You will have the opportunity to work in a collaborative environment and contribute to the success of our team.

The ideal candidate for this role will have a passion for delivering exceptional customer service and a keen eye for detail. As a Service Advisor, you will play a vital part in ensuring our customers receive the best possible service experience.

Your primary responsibility will be to manage a small branch, ensuring that all customer vehicles are received and delivered on time. You will act as a liaison between customers and various departments, coordinating and following up with the Workshop, Parts, and delivery teams to achieve set labour and spare parts targets.

You will promote Service Contracts/other service products to meet financial/non-financial targets, handle petty cash, and supervise workshop tools/equipment maintenance. Additionally, you will ensure that work-in-progress is closed on time, reflect branch revenue, and notify customers of any delays or issues.

We seek a highly organized and communicative individual with excellent interpersonal skills, able to maintain a positive and professional attitude in a fast-paced environment.

• Manage a small branch, receiving and delivering customer vehicles on time
• Act as liaison between customers and departments, coordinating and following up on tasks
• Promote Service Contracts/other service products to meet targets
• Handle petty cash, monthly bills settlement, and bank deposits
• Supervise workshop tools/equipment maintenance and ensure work-in-progress is closed on time
• Notify customers of delays or issues

• Diploma in automobile/mechanical engineering
• Minimum 5 years hands-on experience as service advisor in a reputable automotive dealership
• Excellent knowledge of product, 5W2H probing skills, smart selling, telephone handling skills, and customer handling skills
• Proficient in MS Word and Excel

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual looking to take your career to the next level, we encourage you to apply.

At (Company), we value our employees and strive to create a positive and inclusive work environment. We believe in empowering our staff to reach their full potential and contributing to the community through various initiatives.

To excel as an Automotive Service Expert, you will provide professional service to customers by accurately recording and organizing quality repair and maintenance services. This role enhances customer retention and after-sales revenue by giving expert advice on current and future maintenance needs.

• Receive and greet customers, discuss servicing/repair needs, guide them on assessment & repair of problems/faults, and service requirements based on manufacturer recommendations. Record the requirement correctly on the job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer the contents of the job, its value, and cost involved. After obtaining confirmation, prepare clear and unambiguous work instructions for the technician to carry out the job, and keep in constant touch to ensure that work is progressing in a proper manner.
• Organize inspection upon completion of the job to ensure the quality meets the prescribed standard and satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in a courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop to ensure continuity of business.
• Establish healthy and profitable relationships by proactively communicating and following up with existing and prospective customers on performance of their cars and if they require any service attention to consolidate and enhance the customer base.
• Keep customers constantly posted on the status of back-order parts, their actual date, and time of arrival to assure customers of the company's genuine interest in sorting out their problems to retain customer confidence.
• Keep customers periodically informed about work progress and deliver vehicles after collecting repair charges or LPO/IPO.
• Upsell new accessories, service packages, additional services, and participate actively in service campaigns.
• Upgrade product knowledge through web-based training and classroom training.
• Establish cordial relations with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closure within 30 days.
• Follow up with customers on long-pending vehicles for taking delivery.

Job Opportunity:

Service Representative Role

As a Service Representative, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service possible.

Key Responsibilities:

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• Provide professional service to customers by accurately recording and organizing quality repair and maintenance services.
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• Enhance customer retention and after-sales revenue by providing expert advice on current and future maintenance needs.
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• Receive and greet customers, discuss servicing/repair needs, guide them on assessment & repair of problems/faults and service requirements based on manufacturer recommendation.
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• Explain job contents, value, and cost involved to customers and prepare clear work instructions for technicians.
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• Organize inspections upon completion of jobs to ensure quality meets prescribed standards and satisfy customers that jobs have been carried out as desired.
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• Deliver vehicles in most courteous manner once jobs have been completed to entire satisfaction of customers and workshop authorities.
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• Establish healthy and profitable relationships by proactively communicating and following up with existing and prospective customers on performance of their cars.
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• Keep customers constantly posted on status of back order parts, their actual date and time of arrival.
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Requirements:

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• Vocational qualification in automotive trade or diploma in automobile engineering or graduate degree.
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• 2-5 years experience in automotive trade.
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Benefits:

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• Opportunity to work with a reputable organization.
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• Competitive salary and benefits package.
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• Ongoing training and development opportunities.
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Other Opportunities:

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• Opportunity to upgrade product knowledge through web-based training and classroom training.
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• Establish cordial relations with customers and workshop staff.
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• Follow up on Work In Progress (WIP) targeting closure within 30 days.
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We are seeking a highly skilled and motivated individual to fill the role of Automotive Service Liaison . As a key member of our service team, you will be responsible for ensuring exceptional customer satisfaction through effective communication and top-notch service.

This is a challenging and rewarding opportunity for a candidate with excellent communication skills, problem-solving abilities, and a strong passion for delivering exceptional customer experiences. You will be working closely with customers, technicians, and other members of the service team to ensure seamless operations and meet the needs of our clients.

• Greet customers promptly and courteously upon arrival at the service center.
• Listen to customer concerns and provide appropriate automotive service recommendations.
• Prepare detailed repair orders and mission service instructions to technicians.
• Communicate vehicle inspection results and repair recommendations to customers.
• Maintain accurate records of services, repairs, and customer interactions daily.
• Order automotive parts and supplies as per the service requirements and specifications.
• Collaborate with service technicians to ensure customer repairs are completed on time.
• Handle customer complaints with patience, providing effective and satisfactory resolutions.
• Develop and maintain long-lasting relationships with clients to encourage repeat business.
• Advise customers on vehicle maintenance schedules and important automotive care routines.
• Follow up with clients post-service to gather feedback and address any remaining concerns.

• High school diploma or equivalent; additional training in automotive services is preferred.
• Proven experience in a similar role within the automotive service industry.
• Strong communication skills, both verbal and written, for effective customer interaction.
• Excellent organizational abilities to handle multiple service requests and tasks.
• Proficiency in using service software and basic knowledge of vehicle mechanics.
• Ability to interpret and convey technical information in an understandable way to customers.

This is a fantastic opportunity to join a dynamic team and take your career to the next level. As a valued member of our team, you can expect:

• A competitive salary and benefits package.
• Ongoing training and development opportunities.
• The chance to work with a talented and dedicated team.
• A positive and supportive work environment.