1 687 Career Services jobs in the United Arab Emirates

Managed Services

Dubai, Dubai PricewaterhouseCoopers

Posted today

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Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Clients & Markets

Management Level

Director

Job Description & Summary

Job Summary:
We are growing our Sales Activation and Solutioning Function for Managed Services and are looking for a Deal Origination and Sales Director to support our go-to-market capability. The primary purpose of this role is to assist PwC Partners shape and sell managed services to our Technology Services clients. Our Deal Origination and Sales Directors take the lead in driving a Managed Services sales strategy from building relationships internally and with C-suite level clients to identifying opportunities for cross-selling services. You will work closely with our Solutions Lab and experienced Solution Architects who will support the detailed design of a Managed Service solution (including cost modeling, deal shaping, and bid management support). We are looking for someone who can build relationships quickly with senior client and internal stakeholders and who has experience in Managed Services sales across the Technology sector. You will need to be curious, have an analytical nature, and a base of core business development, sales, or account management experience across Managed Services or the Technology industry.

Roles and Responsibilities:

  • Agree on a sales strategy for the sector and identify priority opportunities and clients.
  • Build relationships and develop new relationships with C-suite level clients and internal stakeholders.
  • Originate sales opportunities and work with the Solutions team and LoS to shape the proposition and the solutions for the clients.
  • Work with the business to take new Managed Services solutions to market.
  • Generate and develop opportunities through to the closure of a sale.
  • Leverage the support of the broader Managed Services Solutioning capability to build compelling go-to-market solutions.
  • Identify opportunities for cross-selling across existing engagements and client portfolios.

Preferred Skills:

  • Experience in architecting and selling managed services deals in the Technology sector.
  • Proven ability in origination of managed services opportunities.
  • Strategic thinker who can work with key accounts across the Technology sector and identify opportunities to shape and sell managed services.
  • Experience in the end-to-end pursuit process from deal identification through to closing sales.
  • Highly collaborative and able to work across multidisciplinary teams.
  • Comfortable in dealing with and influencing senior stakeholders, including challenging when necessary.
  • Proven experience of delivering commercial and business performance results at pace.

Expected Competencies:

  • Strong communication skills and ability to build trusted relationships.
  • Strong technology services domain knowledge to lead conversations and create thought leadership.
  • Executive level presence and influence.
  • Good negotiation skills.
  • Business and commercial acumen.
  • Able to demonstrate agility between complex deals and simplification of messages.

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus.

Minimum Education and Specific Qualification:

Outsourcing and/or large complex sales management and business development experience is essential.

Minimum Years Experience Required:

  • 12 years of experience in outsourcing or managed services sales, with at least 5 years in the Technology sector.

Travel Requirements:

Up to 40%.

Available for Work Visa Sponsorship:

Yes.

Government Clearance Required:

Yes.

Job Posting End Date:

Required Experience: Director

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Financial Services

Dubai, Dubai Roland Berger

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Job Description

In Financial Services you will be responsible for advising banks insurers fintechs and asset managers on strategy digitalization regulatory adaptation and operational efficiency. Your work will shape the future of finance across markets.

Qualifications :

Were looking for people who display:

  • Excellent academic record(Bachelor Masters MBA PhD etc.)
  • Relevant practical and international experience
  • Strong analytical and creative problem solving skills
  • Entrepreneurial spirit and a winning personality

Additional Information :

Are you a game changer and want to shape the future with us
If so we look forward to receiving your CV and cover letter

Remote Work :

No

Employment Type :

Full-time

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Client Services

Dubai, Dubai Cognito Media

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Job Description

We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.

Client Services Responsibilities:

  1. Ensuring a positive and professional client service experience.
  2. Managing client inquiries via phone, email, online, or in person.
  3. Directing client complaints or complex queries to relevant departments in a timely manner.
  4. Providing clients with technical assistance and services.
  5. Expediting serious issues to management toward prompt resolution.
  6. Building positive client relations by checking in regularly and following up on active processes.
  7. Maintaining client records and documenting processes.
  8. Identifying potential client services concerns and facilitating proactive intervention steps.

Client Services Requirements:

  1. High school diploma or GED.
  2. Certification in customer relations, customer services, or similar would be advantageous.
  3. 2-3 years of experience in client services, sales, or a similar role.
  4. Proficiency in CRM software, such as ZOHO and HubSpot.
  5. Exceptional ability in providing professional, efficient, and friendly client services.
  6. Ability to coordinate with other departments on client-related matters.
  7. Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
  8. Willingness and the ability to travel to client locations, when required.
  9. Ability to keep updated on new developments in the field of client services.
  10. Excellent interpersonal and recordkeeping skills.
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Services Engineer

Dubai, Dubai Technogym

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Job Description

Join to apply for the Services Engineer role at Technogym

Join to apply for the Services Engineer role at Technogym

Our Company
Technogym inspires

Our Company
Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health . By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world
Your Role
If you thrive working in the Services field and you are obsessed with care user satisfaction, this is the position for you One of Technogym's goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere.
We are looking for a problem-solving Service Engineer based in Dubai or Abu Dhabi, who will act as a customer advocate.
In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.
Your Impact

  • Execute jobs in line with defined standard operating procedures
  • Achieve field performance (TTS, FTFR and JMR3)
  • Manage stock of parts and guarantee a high-level of inventory record accuracy
  • Educate customers in the technical use and care of Technogym equipment
  • Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
  • Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
  • Properly manage service reports
  • Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
  • Contact customers to notify them of estimated times of arrival
  • Escalate problems and reassign calls when appropriate
  • Accurately report service data in line with assigned procedures
  • Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.
What You Should Bring
  • 3-5 years' experience in a similar role
  • Mechanical / Electronic engineering skills
  • Ability to troubleshoot, test, repair and service technical equipment
  • Knowledge and ability to work with mobile tools and applications
  • Knowledge of IT networking is advantage
  • Management of service orders
  • Repair business expertise
  • Management of client requests and complaints
  • Transparency, intellectually open mind and aptitude for teamwork
  • Fluency in English. Arabic language is considered a plus

Technogym is an Equal Opportunities Employer
Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Wellness and Fitness Services

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Managed Services

Dubai, Dubai PricewaterhouseCoopers

Posted today

Job Viewed

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Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Director

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.
As a managed service delivery generalist at PwC you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. Were a network of firms in 152 countries with more than 328000 people who are committed to delivering world-class capabilities and quality in assurance tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years PwC Middle East employs over 1000 people across 12 countries: Bahrain Egypt Iraq Jordan Kuwait Lebanon Libya Oman Qatar Saudi Arabia Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care where we respect each other and our differences. Its one that supports collaboration teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo bringing new ideas to the table

As PwC staff you will have the chance to collaborate across level line of services and global network. Not only in terms of work get involved too in firm-wide events.

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC providing operational solutions for clients. It brings the best of PwCs advisory capabilities our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

We are growing our Sales Activation and Solutioning Function for Managed Services and are looking for a Deal Origination and Sales Director to support our go-to-market capability. The primary purpose of this role is to assist PwC Partners shape and sell managed services to our Technology Services clients.

Our Deal Origination and Sales Directors take the lead in driving a Managed Services sales strategy from building relationships internally and with C-suite level clients to identifying opportunities for cross selling services.

You will work closely with our Solutions Lab and experienced Solution Architects who will support the detailed design of a Managed Service solution (including cost modeling deal shaping and bid management support).

We are looking for someone who can build relationships quickly with senior client and internal stakeholders and who has experience of Managed Services sales across the Technology sector. You will need to be curious have an analytical nature and a base of core business development sales or account management experience across Managed Services or the Technology industry.

Roles and Responsibilities:

Daily tasks and delivery expectation

  • Agree a sales strategy for the sector and identify priority opportunities and clients.

    • Build relationships and develop new relationships with c-suite level clients and internal stakeholders

      • Originate sales opportunity and work with Solutions team and LoS to shape the proposition and the solutions for the clients

        • Work with the business to take new Managed Services solutions to market

          • Generating and developing opportunities through to closure of a sale

            • Leverage the support of the broader Managed Services Solutioning capability to build compelling go-to-market solutions

              • Have the ability to identify opportunities for cross selling across existing engagements and client portfolios

              Expected Skills:

              Specific learned abilities or technical skills

              • Experience in architecting and selling of managed services deals in the Technology sector.

                • Proven ability in origination of managed services opportunities

                  • Strategic thinker who can work with key accounts across the Technology sector and identify opportunities to shape and sell managed services

                    • Experience in the end to end pursuit process from deal identification through to closing sales

                      • Highly collaborative and able to work across multi-disciplinary teams

                        • Comfortable in dealing with and influencing senior stakeholders including challenging when necessary

                          • Proven experience of delivering commercial and business performance results at pace

                          Expected Competencies:

                          Values behaviors & attitude

                          • Strong communication skills and ability to build trusted relationships

                            • Strong technology services domain knowledge to lead conversations and create thought leaderships

                              • Executive level presence and influence

                                • Good negotiation skills

                                  • Business and commercial acumen

                                    • Able to demonstrate agility between complex deals and simplification of messages

                                    Required Language Skills:

                                    Proficient in written and spoken English. Arabic is a plus

                                    Minimum Education and Specific Qualification:

                                    Outsourcing and/or large complex sales management and business development experience is essential.

                                    Years of Experience:

                                    15 years of experience in outsourcing or managed services sales and solutioning with at least 5 of those being in the Technology Services sector in the GCC region

                                    Education (if blank degree and/or field of study not specified)

                                    Degrees/Field of Study required:Degrees/Field of Study preferred:

                                    Certifications (if blank certifications not specified)

                                    Required Skills

                                    Optional Skills

                                    Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Outsourcing Claims Performance Management Coaching and Feedback Communication Complaint Management Compliance Auditing Compliance Review Contract Review Corrective Actions Creativity Customer Data Management (CDM) Customer Due Diligence Customer Handling Data Entry Data Quality Data Quality Assessment Delivery Excellence Embracing Change Emotional Regulation Empathy Inclusion 32 more

                                    Desired Languages (If blank desired languages not specified)

                                    Travel Requirements

                                    Available for Work Visa Sponsorship

                                    Government Clearance Required

                                    Job Posting End Date

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Janitorial Services

Dubai, Dubai beBeeCleaner

Posted today

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Job Description

Janitorial Services Job

A cleaner is required to maintain cleanliness and hygiene in designated areas. This position involves cleaning and maintaining buildings, facilities, and equipment while adhering to high standards of cleanliness and hygiene.

  • Maintain cleanliness and hygiene in designated areas.
  • Clean and maintain buildings, facilities, and equipment.
  • Ensure high standards of cleanliness and hygiene.
  • Perform tasks as assigned by supervisors.

Key Responsibilities:

  • Cleaning and maintaining buildings, facilities, and equipment.
  • Ensuring high standards of cleanliness and hygiene.
  • Performing tasks as assigned by supervisors.

Requirements:

  • Previous janitorial experience preferred.
  • Able to work 12-hour shifts.
  • Physically fit and able to perform manual labor.

We Offer:

  • A supportive team environment.
  • Ongoing training and development opportunities.
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Managed Services

Dubai, Dubai PricewaterhouseCoopers

Posted today

Job Viewed

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Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.
As a managed service delivery generalist at PwC you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. Were a network of firms in 152 countries with more than 328000 people who are committed to delivering world-class capabilities and quality in assurance tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years PwC Middle East employs over 1000 people across 12 countries: Bahrain Egypt Iraq Jordan Kuwait Lebanon Libya Oman Qatar Saudi Arabia Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care where we respect each other and our differences. Its one that supports collaboration teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo bringing new ideas to the table

As PwC staff you will have the chance to collaborate across level line of services and global network. Not only in terms of work get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC providing operational solutions for clients. It brings the best of PwCs advisory capabilities our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary :

What does this role aim to achieve in the firm/what impact does the role create

The Managed Services (MS) Sales and Solutioning Senior Analyst plays a critical role in supporting the go to market strategy pre-sales and design of client-centric managed services solutions in our Business Outcomes pillar (Finance Procurement HR). The role bridges pre-sales activities solution design proposal development and engagement with clients and internal teams to ensure commercially viable and operationally sound MS solutions.

Roles and Responsibilities:

Daily tasks and delivery expectation

Solution Design & Development

  • Assist in shaping and tailoring managed services solutions that address client requirements

    • Develop functional and technical solution components including workflow process automations SLAs governance structures and org models

      • Support development of pricing models aligned to profitability targets and delivery capabilities.

      Proposal and Bid Management

      • Contribute to bid strategy and develop solution content for proposals e.g. value proposition approach staffing models SLAs etc.

        • Coordinate with internal teams to ensure alignment with delivery risk and pricing stakeholders

        Sales Enablement & Client Engagement

        • Participate in client discovery sessions to gather requirements and present solutions

          • Develop marketing collateral and thought leadership to support sales discussions

            • Build reusable solution components and contribute to the MS solution knowledge base

            Market & Competitive Intelligence

            • Conduct market research and competitor benchmarking to inform solution differentiation.

              • Maintain knowledge of industry trends emerging technologies and best practices in managed services.

              Operational & Delivery Alignment

              • Liaise with delivery teams to validate feasibility cost and resource implications of proposed solutions

                • Assist in the transition from sales to delivery including handover documentation and stakeholder alignment

                Expected Skills:

                Specific learned abilities or technical skills

                • Strong analytical and problem-solving skills; ability to assess and structure complex solutions

                  • Excellent PowerPoint skills with ability to storyboard and develop executive-ready slides

                    • Excellent Excel skills and ability to independently model complex solutions

                      • Effective communicator with strong writing and presentation skills

                        • Ability to manage multiple priorities under tight deadlines and in a fast-paced environment

                          • Experience in managed services shared services or global business process outsourcing

                            • Experience developing proposals for corporate services solutions (Finance Procurement HR)

                              • Understanding of managed services solutions & pricing structures a plus (FTE-based output-based consumption-based)

                              Expected Competencies:

                              Values behaviors & attitude

                              • Can-do attitude and willingness to learn and develop

                                • Ability to be agile and thrive in a high pressure environment

                                Required Language Skills:

                                • Proficient in written and spoken English and Arabic

                                Minimum Education and Specific Qualification:

                                • Bachelors degree in Business Engineering Technology or related field

                                Years of

                                Experience:

                                • 46 years of experience in an international managed services shared services or global business outsourcing organization or Big 4 firm

                                Education (if blank degree and/or field of study not specified)

                                Degrees/Field of Study required:Degrees/Field of Study preferred:

                                Certifications (if blank certifications not specified)

                                Required Skills

                                Optional Skills

                                Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Outsourcing Claims Performance Management Communication Complaint Management Compliance Auditing Compliance Review Contract Review Corrective Actions Creativity Customer Data Management (CDM) Customer Due Diligence Customer Handling Data Entry Data Quality Data Quality Assessment Delivery Excellence Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity 20 more

                                Desired Languages (If blank desired languages not specified)

                                Travel Requirements

                                Available for Work Visa Sponsorship

                                Government Clearance Required

                                Job Posting End Date

                                Required Experience:

                                IC

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Visitor Services

Abu Dhabi, Abu Dhabi BLR WORLD

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Job Description

Visitor Services -Team Leader // Zayed National Museum

Abu Dhabi, United Arab Emirates

Job Openings Visitor Services -Team Leader // Zayed National Museum

About the job Visitor Services -Team Leader // Zayed National Museum

About the Role

This Visitor Service -Team Leader role is responsible for supervising and supporting a team of Visitor Services Hosts who will be: selling tickets; providing information; monitoring the galleries; operating the cloakrooms; and delivering customer services for our visitors. This position ensures the Host team delivers their objectives and ensures ZNM's visitors receive first class care.

Responsibilities

Be dedicated to ensuring a positive environment for visitors and staff, ensuring to personally deliver excellent customer service at all times.

Be present in the public areas, available for staff and visitors, not to be back office based.

Daily resource planning ensuring all staffing positions are fairly fulfilled and well briefed.

Coordinating breaks and daily schedules for the team in line with ZNM policy.

Cash float preparation and distribution. Cash reconciliation.

Record, report and address any staffing performance issues.

Ensure the team are working in harmony and have all the tools to perform their duties successfully.

Initiate performance management conversations with staff in consultation with ZNM and Supplier management.

Ensure that the ticketing desks, kiosks and cloakroom have all resources to operate without interruption.

Manage capacities, queues and ensure wait times are made clear to visitors.

Documenting feedback and resolving complaints.

Sell tickets, memberships and other services available.

Monitor and ensure staff are in the correct positions at all times.

Coordinate with the Duty Manager to resolve any issues, which may involve cross departmental communication.

Distribute required equipment to the team and ensure it is returned.

Take part and assist with training sessions.

Be flexible and willing to cover duties in the event of staff shortages or high customer demand.

Demonstrate 1st class customer service at all times and ensure the team are following your lead.

Implement any contingency plans should there be a failure of systems or process.

Supervise the ticket scanning operation and troubleshoot any issues.

Run standard reports and circulate as necessary.

Fulfil any designated emergency procedure role assigned.

Step up to act as the ZNM Visitor Services Duty Manager role when required.

Any other duties in line with the department's objectives as requested by the ZNM Management.

Required Experience

Experience of working in a supervisory position in a customer focused environment

Experience of selling tickets using a ticketing system

Strong IT skills and the ability to pick up new software quickly.

Fluent Arabic and English written and spoken.

Preferred Experience

Additional language skills are an advantage.

Experience in museums or tourist attractions.

Education/Qualifications

Degree-level in a relevant subject, e.g. tourism, art, history, museum studies, arts, administrations.

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Managed Services

Dubai, Dubai PwC Middle East Enterprise Solutions

Posted today

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Job Description

Managed Services - Enterprise Architecture Sales & Solutioning Lead Managed Services - Enterprise Architecture Sales & Solutioning Lead

Description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Director

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

Corporate Culture & Working Environment

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events.

Line Of Service And Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC's advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary

What does this role aim to achieve in the firm/what impact does the role create

We are growing our Sales, Activation and Solutioning Function for Managed Services and are looking for a Deal Origination and Sales Director to support our go-to-market capability. The primary purpose of this role is to assist PwC Partners shape and sell managed services to our Technology Services clients.

Our Deal Origination and Sales Directors take the lead in driving a Managed Services sales strategy, from building relationships internally and with C-suite level clients to identifying opportunities for cross selling services.

You will work closely with our Solutions Lab and experienced Solution Architects, who will support the detailed design of a Managed Service solution (including cost modeling, deal shaping and bid management support).

We are looking for someone who can build relationships quickly with senior client and internal stakeholders, and who has experience of Managed Services sales across the Technology sector. You will need to be curious, have an analytical nature and a base of core business development, sales or account management experience across Managed Services or the Technology industry.

Roles And Responsibilities

Daily tasks and delivery expectation

  • Agree a sales strategy for the sector, and identify priority opportunities and clients.
  • Build relationships and develop new relationships with c-suite level clients and internal stakeholders
  • Originate sales opportunity and work with Solutions team and LoS to shape the proposition and the solutions for the clients
  • Work with the business to take new Managed Services solutions to market
  • Generating and developing opportunities through to closure of a sale
  • Leverage the support of the broader Managed Services Solutioning capability to build compelling go-to-market solutions
  • Have the ability to identify opportunities for cross selling across existing engagements and client portfolios

Expected Skills

Specific learned abilities or technical skills

  • Experience in architecting and selling of managed services deals in the Technology sector.
  • Proven ability in origination of managed services opportunities
  • Strategic thinker who can work with key accounts across the Technology sector and identify opportunities to shape and sell managed services
  • Experience in the end to end pursuit process from deal identification through to closing sales
  • Highly collaborative and able to work across multi-disciplinary teams
  • Comfortable in dealing with and influencing senior stakeholders, including challenging when necessary
  • Proven experience of delivering commercial and business performance results at pace

Expected Competencies

Values, behaviors & attitude

  • Strong communication skills and ability to build trusted relationships
  • Strong technology services domain knowledge to lead conversations and create thought leaderships
  • Executive level presence and influence
  • Good negotiation skills
  • Business and commercial acumen
  • Able to demonstrate agility between complex deals and simplification of messages

Required Language Skills

Proficient in written and spoken English. Arabic is a plus

Minimum Education And Specific Qualification

Outsourcing and/or large complex sales management and business development experience is essential.

Years Of Experience

15+ years of experience in outsourcing or managed services sales and solutioning, with at least 5 of those being in the Technology Services sector in the GCC region

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End DateSeniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries IT Services and IT Consulting

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Managed Services

Dubai, Dubai PricewaterhouseCoopers

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Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Manager

Job Description & Summary

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create.

The Commercial Manager is responsible for leading pricing and commercial terms related to Managed Services propositions and solutions. The role will encompass financial analysis, pricing scenarios, business case preparations, and the detailing of commercial terms.

The Commercial Manager will provide expert financial modeling and pricing analysis in the bidding and solutioning environment with active participation in collection and optimisation of cost inputs. The Commercial Manager will work closely with solution leads, SMEs, and other stakeholders and will develop the necessary tools and templates to facilitate solution development.

Roles and Responsibilities:

Daily tasks and delivery expectation

  • Lead costing and pricing exercises for Managed Services proposition in accordance with internal policies and guidelines.
  • Review and provide feedback on solutions based on benchmarks and precedents.
  • Create business plans and financial scenarios for Managed Services opportunities.
  • Provide financial insights and analysis to Leadership on an ad-hoc basis as requested.
  • Prepare and maintain financial statement analysis.
  • Provide financial guidance and monitor the financial allocations for Managed Services related investments.
  • Provide insights and analysis to Leadership on budgets and forecast review (KPIs variance analysis, etc.).
  • Liaise closely with MI/reporting team to align on management reports and support in automation such as dashboards.
  • Understand general accounting principles & standards.
  • Monitor contract compliance and adherence to contractual obligations.
  • Identify and mitigate potential risks associated with commercial contracts.
  • Continuously provide guidance and support to teams regarding commercial and contractual matters.

Includes such other duties that may be assigned to you by your manager.

Expected Skills:

Specific learned abilities or technical skills

  • Advanced financial modeling and Excel skills.
  • Presentation skills.
  • Attention to detail.
  • Analytical skills.
  • Communication skills.
  • Time management skills.
  • Knowledge of relevant regulations and accounting standards.
  • Problem-solving skills.
  • Leadership skills.
  • Customer service skills.

Expected Competencies:

Values behaviors & attitude

  • Experience in business intelligence, Power BI modelling, and maintenance.
  • Highly IT literate, comfortable operating and learning new systems.
  • Ability to liaise effectively with senior stakeholders and technical teams.
  • Familiarity with data modelling and planning tools.
  • Ability to work independently and in a team environment.

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus.

Minimum Education and Specific Qualification:

Bachelor's degree in finance, economy, or related field. MBA would be advantageous.

Years of Experience:

Minimum of 6 years of professional work experience in a commercial finance or pricing role with a leading firm.

Travel Requirements:

Not Specified.

Available for Work Visa Sponsorship:

No.

Government Clearance Required:

No.

Job Posting End Date:

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