19 Case Management jobs in the United Arab Emirates

• Maintains active communication with physicians, nursing, and other appropriate members of the multidisciplinary team for the appropriate patient care management.
• Participates in regular communication and feedback with Senior Case Coordinator.
• Manages evidence-Based Medical Necessary screening criteria in support of admission and continued stay reviews and communicates with payers as necessary
• Determines Correct Level of care placement- utilization management
• Provides accurate medical documentation and health insurance documentation
• Facilitates resource utilization- ensuring the available funding meets the clinical needs
• Acts as a liaison between clinician and revenue department
• Identifies and resolves variances to clinical pathways and obstacles to discharge.
• Consults from appropriate disciplines/departments as required expediting care and facilitating discharge.
• Ensures patient care is rendered to the maximum stipulation based on the patient’s benefits under the Insurance contract without exceeding the providers’ provision for the cost of care
• Monitors and intervening as necessary to achieve desired goals and outcomes for both the patient and the hospital
• Assesses and intervenes to address psychosocial needs including patient, family and community and collaborates with social workers as appropriate
• Supports physicians in relation to Clinical Documentation impacting Medical Necessity, Case Mix Index, and Severity of Illness
• Monitors length of stay and resource use on an ongoing basis and discusses trends with Senior Case Manager
• Assists in the collection and reporting of indicators including LOS, excess days, resource utilization, and readmission rates.
• Acts as a patient advocate in facilitating education based on identified learning needs of the patient and/or those providing care and documents appropriately
  

The role of the new entrant Case Coordinator is to coordinate the multidisciplinary team and any other appropriate and accredited healthcare provider in the provision of quality patient care under the guidance and supervision of the Senior Case Coordinator.

The role includes advocacy & education, facilitation, transition & financial management, outcomes & psychosocial management to promote quality, safe, and timely transition through the healthcare system.

Under supervision and guidance from the Senior Case Coordinator, the case coordinator will coordinate appropriate providers and access services to progress the patient's episode of care in a timely manner.

Until competency is achieved as per evaluation, the Case Manager will develop patient care plans including:

• Correct Level of care placement - Utilization Management
• Care Facilitation along the Continuum of Care, monitoring against Clinical Pathway, and transition plans
• Proactive Discharge Planning
• Facilitation of accurate medical and insurance documentation
• Resource Utilization, ensuring funding meets clinical needs
• Linking physicians with finance

Participate in communication and feedback with Senior Case Coordinator. Apply appropriate Evidence-Based Medical Necessary screening criteria for admission and stay reviews, communicating with payers as needed.

Coordinate/delegate to multidisciplinary team to ensure patient care progression, working collaboratively with physicians, nursing, and other team members to ensure timely and appropriate management.

Understand patient benefits under insurance contracts to maximize care within cost constraints and collaborate to obtain necessary documentation.

Monitor patient progress, consult with Senior Case Coordinators, and intervene as necessary to ensure quality, efficient, and patient-focused care.

Facilitate advocacy, transition management, psychosocial needs assessment, and communication with financial managers. Complete documentation, obtain releases, and perform case management and quality screening.

Participate in performance improvement activities, collect and report indicators, analyze data, and support quality assurance programs. Assist in developing CQI processes and participate in projects related to clinical pathways, quality tools, and data analysis.

Support physicians regarding clinical documentation, medical necessity, case mix, and severity of illness. Educate and counsel patients and families, staying updated on professional practice developments.

Criteria for submission

Qualifications:

• Bachelor degree in Nursing OR
• Associate degree in Nursing from Canada or USA (minimum 2 years) AND
• Successful completion of the National exam (NCLEX - RN for USA, Provincial Licensing Exam for Canada) OR
• Diploma in Nursing and Midwifery (minimum 3.5 years) OR
• Diploma in Nursing (minimum 3 years)

Experience:

• Charge Nurse experience (2 years) in Case Management OR
• Staff Nurse experience (4 years) in Case Management OR
• Current SEHA Senior Charge Nurse, Charge Nurse, or Staff Nurse with completed SEHA Case Management Training Program (for current SEHA employees only)

Desired:

• Experience in large healthcare facilities

Specialist Certifications:

• Required: Case Management Certification from an international accreditation body (e.g., ANCC, ACMA, CMSA, AACM) for external hiring
• Desired: Same certification for existing staff and internal hiring

If you meet the requirements, please email your Employee ID and updated CV to Mariam Ali Al Jaberi at the Recruitment Section.

The role of the new entrant Case Coordinator is to coordinate the multidisciplinary team and any other appropriate and accredited healthcare provider in the provision of quality patient care under the guidance and supervision of the Senior Case Coordinator.

The role includes advocacy & education, facilitation, transition & financial management, outcomes & psychosocial management to promote quality, safe, and timely transition through the healthcare system.

Under supervision and guidance from the Senior Case Coordinator, the case coordinator will coordinate appropriate providers and access services to progress the patient's episode of care in a timely manner.

Until competency is achieved as per evaluation, the Case Manager will develop patient care plans including:

• Correct Level of care placement - Utilization Management
• Care Facilitation along the Continuum of Care, monitoring against Clinical Pathway, and transition plans
• Proactive Discharge Planning
• Facilitation of accurate medical and insurance documentation
• Resource Utilization, ensuring funding meets clinical needs
• Linking physicians with finance

Participate in communication and feedback with Senior Case Coordinator. Apply appropriate Evidence-Based Medical Necessary screening criteria for admission and stay reviews, communicating with payers as needed.

Coordinate/delegate to multidisciplinary team to ensure patient care progression, working collaboratively with physicians, nursing, and other team members to ensure timely and appropriate management.

Understand patient benefits under insurance contracts to maximize care within cost constraints and collaborate to obtain necessary documentation.

Monitor patient progress, consult with Senior Case Coordinators, and intervene as necessary to ensure quality, efficient, and patient-focused care.

Facilitate advocacy, transition management, psychosocial needs assessment, and communication with financial managers. Complete documentation, obtain releases, and perform case management and quality screening.

Participate in performance improvement activities, collect and report indicators, analyze data, and support quality assurance programs. Assist in developing CQI processes and participate in projects related to clinical pathways, quality tools, and data analysis.

Support physicians regarding clinical documentation, medical necessity, case mix, and severity of illness. Educate and counsel patients and families, staying updated on professional practice developments.

Criteria for submission

Qualifications:

• Bachelor degree in Nursing OR
• Associate degree in Nursing from Canada or USA (minimum 2 years) AND
• Successful completion of the National exam (NCLEX - RN for USA, Provincial Licensing Exam for Canada) OR
• Diploma in Nursing and Midwifery (minimum 3.5 years) OR
• Diploma in Nursing (minimum 3 years)

Experience:

• Charge Nurse experience (2 years) in Case Management OR
• Staff Nurse experience (4 years) in Case Management OR
• Current SEHA Senior Charge Nurse, Charge Nurse, or Staff Nurse with completed SEHA Case Management Training Program (for current SEHA employees only)

Desired:

• Experience in large healthcare facilities

Specialist Certifications:

• Required: Case Management Certification from an international accreditation body (e.g., ANCC, ACMA, CMSA, AACM) for external hiring
• Desired: Same certification for existing staff and internal hiring

If you meet the requirements, please email your Employee ID and updated CV to Mariam Ali Al Jaberi at the Recruitment Section.

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Job Description
The role of the new entrant Case Coordinator is to coordinate the multidisciplinary team, and any other appropriate and accredited healthcare provider in the provision of quality patient care, under the guidance and supervision of the Senior Case Coordinator
Responsibilities
Managerial The role includes advocacy & education, facilitation, transition & financial management, outcomes & psychosocial management in order to promote quality, safe and timely transition through the healthcare system.
Under supervision and guidance from the Senior Case Coordinator, the case coordinator will coordinate appropriate providers and access appropriate services to progress the patient’s episode of care in a timely manner.
Until competency level has been achieved as per competency evaluation, the Case Manager will develop patient care plans to include:

• Correct Level of care placement- Utilization Management
• Care Facilitation along the Continuum of Care, monitoring against Clinical Pathway, and facilitation of transition plans
• Proactive Discharge Planning
• Facilitation of accurate medical documentation and health insurance documentation
• Facilitation of Resource Utilization- ensuring the available funding meets the clinical needs
• Links the physician staff with finance.
  

• Actively participate in regular communication and feedback with Senior Case Coordinator.
• Under guidance, apply appropriate Evidence Based Medical Necessary screening criteria in support of admission and continued stay reviews and communicates with payers as necessary.
• Under supervision, coordinate/ delegate to multidisciplinary team members, to ensure patient care progression throughout the continuum, to ensure that necessary services are provided at the most appropriate level of care and there is a smooth progression of the patient throughout the healthcare system by:
• Working collaboratively and maintaining active communication with physicians, nursing and other appropriate members of the multidisciplinary team to effect timely, appropriate patient management.
• Proactively identifies and resolves variances to clinical pathway and obstacles to discharge.
• Seek consultation from appropriate disciplines / departments as required to expedite care and facilitate discharge.
• Learns and comprehends, working knowledge of patient’s benefits under Insurance contract to ensure patient care is rendered to the maximum stipulation but does not exceed the providers’ provision for cost of care and collaborations with team to obtain documentation to support medical necessity.
• Monitors the patient’s progress, consulting with Senior Case Coordinators on appropriate intervention as necessary to ensure that the plan of care and services provided are patient focused, quality, efficient and cost effective.
• Seeks consultation with the Senior Case Coordinator to facilitate and coordinate the following in a timely manner:
• advocacy & education of the patient, family and relevant others by appropriate care team members
• transition management to ensure the patient is transitioned to the appropriate level of care
• monitoring and intervening as necessary to achieve desired goals and outcomes for both the patient and the hospital
• early assessment and intervention (once deemed competent) to address psychosocial needs including patient, family and community and collaborates with Social Workers as appropriate
• communicate closely with Utilization & financial managers regarding insurance and other financial issues to ensure appropriate reimbursement for services (once deemed competent)
• Completion of all required documentation in patient medical file.
• Obtains and maintains appropriate releases of information
• Completes Case Management and quality screening for assigned patients (once deemed competent)
• Under supervision of Senior Case Coordinator, applies approved utilization acuity criteria to monitor appropriateness of admissions and continued stay and documents findings based on department standards.
• Monitors length of stay and resource use on an ongoing basis and discusses trends with Senior Case Manager.
• Uses quality screens to identify potential issues, discuss with Senior Case Manager appropriate planning and interventions.
  

• Participates in clinical performance improvement activities
• Assists in the collection and reporting of indicators including LOS, excess days, resource utilization, and readmission rates.
• Gather, interpret, and use data to identify problems and trends and to demonstrate outcomes and cost-effectiveness
• Participates in Quality Assurance programs within the clinical care setting
• Assists in development of CQI processes for Case Management
• Actively participates in the development and implementation of Case Management projects including Clinical Pathways, Quality Improvement tools, data analysis and variance reporting
• Supports physicians in relation to Clinical Documentation impacting Medical Necessity, Case Mix Index, and Severity of Illness
  

• Planning, teaching, supervising and counseling (as required) regarding physical care measures to promote improvement/recover, symptom/complication management, expected disease progression, social/emotional care and community resources
• Keeping abreast of Professional Case Management Practice development and updating requirements.
• Facilitating patient education based on identified learning needs of the patient and/or those providing care and documents appropriately
  

• Charge Nurse experience as per DOH PQR /+ 2 years experience Case Management
  

• Staff Nurse experience as per DOH PQR / + 4 years experience Case Management
  

• Being current SEHA Senior Charge Nurse or Charge Nurse or Staff Nurse with no experience in Case Management but Completed SEHA Case Management Training Program in lieu of Experience required (this condcition is applicable only for current SEHA employees not new joiners)
  

• Seniority levelEntry level

• Employment typeFull-time

• Job functionOther
• IndustriesHospitals and Health Care

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As a clinician in social work, you will play a vital role in enhancing the quality of life for patients, families, and significant others.

• You will be involved in workload allocation within specialist areas, prioritizing tasks and making informed decisions about resource allocation.
• You will oversee junior staff, ensuring adherence to rules and policies.

• You will manage exposure to distressing circumstances, maintaining mental effort through concentration and attention.
• You will conduct comprehensive psychosocial assessments, plan strategies of care, and update patient files as required.
• You will maintain high standards of record keeping, including electronic data entry and recording, report writing, and professional self-governance.
• You will act as an advocate for patients, ensuring their wishes are central when planning care.
• You will promote awareness of social care and anti-discriminatory practice among professionals.

We are seeking a qualified and registered patient care assistant to join our healthcare team. This is an exciting opportunity for a compassionate and skilled individual to contribute to the well-being of patients in a dynamic and supportive environment.

• Deliver high-quality patient care to a specific group of patients under the direction of regulated Health Care Professionals and in accordance with established standards.

• Assist with daily living activities, such as feeding, toileting, bathing, and personal hygiene functions.

• Provide physical assistance to patients as required, including lifts and transfers.

• Contribute to a safe, clean, and comfortable environment by performing cleaning and infection control activities as needed.

• Communicate effectively with patients, families, and healthcare teams to ensure seamless care delivery.

• Minimum Grade 12 or equivalent related skills & experience.

• THP certification and/or personal support worker, orthopedic certificate, or DHA Health Care Certificate required.

• Current BCLS & CPR Certificates essential.

• Previous Hospital/Health Care experience strongly preferred.

• Effective written and oral communication skills and interpersonal skills to work as part of a multidisciplinary team.

• IELTS English Language Test - (Minimum 6 CLB).

A competitive compensation package and opportunities for professional growth and development in a supportive and collaborative environment.

We are seeking a skilled and dedicated professional to handle incoming calls from customers, address inquiries and questions, resolve complaints, troubleshoot problems, and provide information.

• Answer calls and route them to appropriate resources, ensuring timely and efficient communication with patients and staff.
• Handle patient inquiries telephonically and convert them into emails according to standard operating procedures; send to relevant departments if no answer after two transfers.
• Research required information using available resources, such as hospital policies and procedures.
• Manage and resolve patient complaints and escalate to qualified personnel when necessary, providing a high level of customer satisfaction.
• Provide customers with service information and hospital policies, answering questions and addressing concerns in a professional and courteous manner.
• Update the business directory with new staff numbers and names of new staff joining the hospital, ensuring accurate and up-to-date contact information.
• Identify and escalate priority issues, taking prompt action to resolve critical situations.
• Follow up on patient calls when necessary, ensuring that all customer needs are met.
• Transfer calls internally between healthcare staff (e.g., on-call doctor, blood bank, radiology), facilitating effective communication and collaboration.
• Stay updated with hospital circulated information (memos/circulars) and call center updates (External Calls workbook—updates, leave, appointments), remaining informed and knowledgeable about key hospital policies and procedures.
• Care for tools entrusted by administration (e.g., computer, headset); ensure they are used solely for official purposes, maintaining the highest standards of professionalism and integrity.
• Assist patients with their appointment queries and booking, including cancellations and rescheduling as per OPD policy, providing personalized support and guidance.
• Handle online appointment bookings through the website, streamlining the appointment process and improving patient satisfaction.
• If no slots are available, gather patient details (MRN, name, contact info) and email to OPD Clinic for overbooking or walk-in arrangements, ensuring seamless coordination and communication.
• Book appointments for all OPD procedures, ER referrals, and inpatient lists, managing schedules and calendars with precision and attention to detail.
• Respond to patient complaints related to appointments and escalate as needed, resolving issues promptly and efficiently.
• Respond to inquiries and requests, routing them appropriately, and providing timely and effective support.
• Explain available services and hospital policies to patients, educating and informing them about key hospital programs and initiatives.
• Manage patient complaints and communicate with PRO office as per procedures, maintaining open and transparent lines of communication.
• Update the Hospital Management System with any changes in clinic timings, ensuring accurate and up-to-date information.
• Perform related tasks as assigned by the client representative, adapting to changing priorities and responsibilities with ease.

The Patient Support Nurse provides comprehensive nursing care in the community setting that assists patients to achieve optimum health and quality of life in situations of chronic disease. The Patient Support Nurse is responsible for the provision and management of effective nursing care to individuals and/or families in the community or in-Patient Support Programs. The Patient Support Nurse works in adherence to the Policies and Procedures set by Axios International and works in accordance with established standards of nursing practices according to local and international rules and regulations.

Duties and Responsibilities

Based on the agreed-upon services and workflow, the Patient Support Nurse provides skilled nursing services in accordance with the orders of a physician and under a plan of care. Duties include but not limited to:

• Telephonic follow up consultation
• Monitoring of vital signs during home care; blood pressure, heart rate, temperature and oximeter statistics
• Monitoring of blood glucose levels, and providing teaching and support for patient and family
• Administrating medications and instruction on Medication such as Injections, IV's, inhalation, oral, infusions and rectal
• Pain Management Medication monitoring and support for patients with acute or chronic health conditions
• Education and counselling, consistent with the type/nature of treatment and/or care management need
• Wound assessment and dressing changes
• Knowledge about Advanced Foot Care will be added value but not a must
• Monitoring pain control
• Cardiac Assessments
• Supervision/health teaching and support for family and caregivers on regular basis
• Ability to assess mental status
• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
• Reporting any adverse events/product complaints as per client's requirements and/or Axios SOPPs

Organizational Responsibilities

• Reflecting and interpreting the Axios Vision, Mission and Core Values in his/her own work with enthusiasm and commitment
• Acting in accordance with relevant legislation and company Policies, Standards and Procedures
• Developing and maintaining respectful, cooperative working relationships to contribute to the integrated, seamless delivery of services to patients, families and to our clients
• Understanding his/her role and responsibility in maintaining a safe workplace and reducing workplace injuries
• Effectively assisting the Program Managers in managing the Patient Support Program(s) by liaising with hospitals, distributors, pharmacies, and patients
• Working closely with the Axios UAE staff to implement the required service(s) for the enrolled patients in the program(s)
• Carrying out home visits for patient care as required
• Preparing timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios UEA staff in "real time" as patients proceed through the program
• Maintaining and updating electronic program files, including patient and quality assurance data
• Conducting administrative duties for the office

Relationships

• Work closely with Program Managers in UAE and other team members in the Axios group
• Application of job Knowledge
• Concern for Order and Quality
• Adaptability and flexibility
• Teamwork

Educational Background and Experience

• A BS Degree in Nursing is required with at least 2 years working experience in a healthcare setting
• Must be a licensed nurse with evidence from the Ministry of Health/DHA/DOH and be enrolled in the syndicate of nurses in UAE.
• Excellent command of English with a demonstrated clinical nursing knowledge and experience in providing direct patient care

Job Circumstances

• The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region
• Flexibility in ability to travel as well as working hours is essential

Job Summary

1. Deliver exceptional patient service and support through various communication channels, ensuring timely responses to inquiries.
2. Effectively manage patient appointments, prioritizing leads and facilitating smooth scheduling processes.
3. Utilize outbound calls to promote services, foster relationships with patients, and gather valuable feedback.
4. Develop a thorough understanding of clinic services and policies, resolving patient concerns and maintaining high-quality interactions.
5. Monitor and analyze patient feedback, providing actionable insights for continuous improvement.
6. Collaborate with cross-functional teams to optimize lead efficiency and effectiveness.
7. Maintain accurate and up-to-date patient records, adhering to strict confidentiality standards.
8. Stay abreast of industry developments, best practices, and regulatory requirements, applying this knowledge to drive business growth.
9. Act as a liaison between patients and the healthcare team, ensuring seamless communication and resolution of issues.

Requirements

Minimum 1-2 years of experience in a similar role, coupled with strong analytical, problem-solving, and interpersonal skills.