3 Ccm jobs in the United Arab Emirates
Care Management Specialist
Posted today
Job Viewed
Job Description
The Bilingual Care Coordinator is a pivotal position that serves as a strategic advisor and supportive partner to our members. Key responsibilities include managing care plans, addressing the needs of families and members within APAC, and overseeing a subset of Care Projects to enhance the member experience.
This opportunity offers a remote work environment that requires strong internet connectivity and the ability to handle sensitive information. The ideal candidate will have 5+ years of experience in healthcare, a university degree in Social Work or a related field, fluency in English with Tamil as a secondary requirement, and knowledge of navigating global healthcare markets.
Key qualifications include:
- Experience in healthcare roles such as Social Work or Patient Advocacy
- Strong fluency in English and Tamil
- Knowledge of the global healthcare sector
- Ability to collaborate effectively and adapt to evolving service experiences
Benefits include competitive compensation, remote work opportunities, pension schemes, mental health benefits, flexible vacation time, sick leave, caregiving days, professional development opportunities, and generous parental leave.
Job ResponsibilitiesWe are seeking a skilled individual who can organize and manage care plans, address the needs of families and members within APAC, and oversee a subset of Care Projects to enhance the member experience.
The ideal candidate will have excellent communication and organizational skills, with the ability to work independently and as part of a team. They will be responsible for:
- Managing care plans and ensuring timely delivery of services
- Addressing the needs of families and members within APAC
- Oversighting a subset of Care Projects to enhance the member experience
To be successful in this role, you will need:
- 5+ years of experience in healthcare
- A university degree in Social Work or a related field
- Fluency in English with Tamil as a secondary requirement
- Knowledge of navigating global healthcare markets
In return for your expertise, we offer a range of benefits including:
- Competitive compensation
- Remote work opportunities
- Pension schemes
- Mental health benefits
- Flexible vacation time
- Sick leave
- Caregiving days
- Professional development opportunities
- Generous parental leave
Case Coordinator Nurse-Case Management
Posted today
Job Viewed
Job Description
This position will coordinate with the multidisciplinary team and any other appropriate and accredited healthcare provider in the provision of quality patient care, under the guidance and supervision of the Senior Case Coordinator. The case coordinator will coordinate appropriate providers and access appropriate services to progress the patient's episode of care in a timely manner.
RESPONSIBILITIES
- Maintains active communication with physicians, nursing, and other appropriate members of the multidisciplinary team for the appropriate patient care management.
- Participates in regular communication and feedback with Senior Case Coordinator.
- Manages evidence-Based Medical Necessary screening criteria in support of admission and continued stay reviews and communicates with payers as necessary
- Determines Correct Level of care placement- utilization management
- Provides accurate medical documentation and health insurance documentation
- Facilitates resource utilization- ensuring the available funding meets the clinical needs
- Acts as a liaison between clinician and revenue department
- Identifies and resolves variances to clinical pathways and obstacles to discharge.
- Consults from appropriate disciplines/departments as required expediting care and facilitating discharge.
- Ensures patient care is rendered to the maximum stipulation based on the patient's benefits under the Insurance contract without exceeding the providers' provision for the cost of care
- Monitors and intervening as necessary to achieve desired goals and outcomes for both the patient and the hospital
- Assesses and intervenes to address psychosocial needs including patient, family and community and collaborates with social workers as appropriate
- Supports physicians in relation to Clinical Documentation impacting Medical Necessity, Case Mix Index, and Severity of Illness
- Monitors length of stay and resource use on an ongoing basis and discusses trends with Senior Case Manager
- Assists in the collection and reporting of indicators including LOS, excess days, resource utilization, and readmission rates.
- Acts as a patient advocate in facilitating education based on identified learning needs of the patient and/or those providing care and documents appropriately
Monitors the patient's progress, intervening as necessary and appropriate to ensure that the plan of care and services provided are patient-focused, quality efficient, and cost-effective.
Plans utilization of resources and ensures the available funding meets the clinical needs
Facilitates along the Continuum of Care, monitoring against Clinical Pathway, and facilitation of transition plans
Ensures proactive discharge planning
QUALIFICATIONS
Educational Qualification:
Required:
Bachelor's Degree in Nursing
Degree in Nursing (minimum two (2) years course duration) and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia
Valid/Current national license.
BLS
Desired:
N.A.
Required:
Specialist Certifications:
Case Management Certification
Experience:
Required:
6 years' experience in SSMC as staff nurse
OR
6 years of experience of which not less than 2 years in Case Management in a similar health care facility
Desired:
Experience in Large Healthcare facility
#J-18808-Ljbffr
Customer Care Executive with Facility Management Experience
Posted today
Job Viewed
Job Description
We are looking for a Customer Service Executive with prior experience in the facility management sector (B2C) to join our growing team. The ideal candidate will serve as the first point of contact for our villa and townhouse clients, ensuring seamless communication, timely service coordination, and exceptional customer experience. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities efficiently.
Key Responsibilities:
- Handle inbound and outbound customer communication (calls, WhatsApp, email, CRM).
- Understand customer requirements, log service requests, and coordinate with operations/technical teams for timely execution.
- Proactively follow up with customers to ensure service satisfaction and resolve any concerns.
- Maintain accurate records in CRM systems, ensuring structured documentation and follow-ups.
- Manage scheduling and time-bound service commitments with strong attention to deadlines.
- Support marketing and sales teams with lead handling, quotations, and follow-up calls when required.
- Contribute to customer retention by delivering professional, empathetic, and proactive support.
Requirements:
- Prior customer service experience in facility management (B2C) is essential.
- Strong time management skills with the ability to prioritize and multitask effectively.
- Well-structured, detail-oriented, and highly organized in day-to-day work.
- Excellent command of spoken and written English; knowledge of Arabic or Hindi is an advantage.
- Proactive approach with the ability to anticipate customer needs and offer solutions.
- Familiarity with CRM systems and MS Office tools is preferred.
- Positive attitude with strong problem-solving and interpersonal skills.
Job Type: Full-time
Pay: AED2, AED3,500.00 per month
Be The First To Know
About the latest Ccm Jobs in United Arab Emirates !