6 Ccs Ibg jobs in the United Arab Emirates

Company Description

Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.

Job Description

JOB PURPOSE:

To support Relationship Management Teams by providing operational services and support to their clientele, enabling them to focus on business growth and building new relationships for the bank.

KEY ACCOUNTABILITIES:

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organisation's values and ethics at all times to support a value-driven culture within the bank.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices, considering global standards, productivity improvement, and cost reduction.
• Assist in preparing timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Job Context

Specific Accountability:

The key objective of the Senior Officer is to act as a liaison between clients and other internal departments of the bank.

The Senior Officer aims to enhance the client experience by servicing clients and providing operational and administrative support.

The Senior Officer serves the complete set of CCIB & IB clients, including:

• Attending to client service requests and arranging appropriate service either directly or by interacting with other internal departments or branches, including:
• Account maintenance activities
• Corporate Credit Card operations
• Balance confirmation letters
• PDC Memos
• Account confirmation letter/Statement printing requests
• Closure letters
• RM inquiries
• Attending walk-in clients to accept requests on behalf of RM
• Exception handling
• SharePoint/BPMS/DMS/T24 (App)

Minimum Qualification

• University Degree in Commerce or Banking.

Minimum Experience

• At least 2 years of experience in a bank, with exposure to banking operations.
• Knowledge of general banking principles.
• Good working knowledge of back-office operating procedures.
• Excellent communication skills, both written and spoken, at all levels.
• Analytical, self-motivated, energetic, flexible, problem-solver, and able to work in a challenging environment.
• Ability to work cooperatively within a team.
• Capable of working efficiently in a fast-paced environment where attention to detail, accuracy, and efficiency are critical.

Company Description

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting and dynamic industry.

Job Description

JOB PURPOSE:

To support Relationship Management Teams by providing operational services and support to their clientele, allowing them to focus on business growth and building new relationships for the bank.

KEY ACCOUNTABILITIES:

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the bank.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices, considering global standards, productivity improvement, and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Job Context

Specific Accountability

The key objective of the Manager would be to act as a liaison between clients and other internal departments of the bank. The Manager would endeavor to enhance the client experience by servicing, meeting clients, and providing them with operational and administrative support.

The Manager would also provide advisory services to educate clients on account services and capabilities, usage of e-channels, banking regulations, and regulatory requirements as specified by the relevant authorities.

The Manager serves the complete set of CIB clients, which includes:

• Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other internal departments or branches.
• Attend to client issues and grievances and resolve or provide solutions. Also, work on mitigating the factors that resulted in the client complaint/grievance.
• Collect appropriate documentation required as per bank’s/regulatory requirements.
• Assist the VP and Head of CCS in the Service Level Agreements with clients to manage client expectations. Review SLAs at agreed intervals to ensure smooth operations and scheduled delivery of services.
• Maintain timely and effective communication with clients and internal stakeholders.
• Manage up-to-date records of all correspondences and handled/resolved queries and service requests.
• Responsible for all security items held under their custody and ensure to obtain all proof of delivery as per bank policy and procedure.
• Study and identify areas of improvement considering associated risk factors.
• Raise and handle customer complaints for the entire CIB and ensure they are resolved within the agreed SLA. Analyze root causes with stakeholders to prevent recurrence.
• Assist the AVP in enhancing the Customer Experience Centre from a CCS transactional perspective.
• Provide support to Operations on:
• Account opening documentation
• Account maintenance activities
• Corporate credit card operations
• Cheque book requests
• Balance confirmation letters
• Return cheques
• Payments (inward and outward) queries
• Charges issues
• E-channels issues
• Client correspondence
• Exception handling

Minimum Qualification

• University Degree in Commerce or Banking.

Minimum Experience

• At least 3 years of banking experience with exposure to banking operations.
• Knowledge of general banking principles.
• Good working knowledge of back-office operating procedures.
• Excellent communication skills in both written and spoken form at all levels.
• Analytical, self-motivated, energetic, flexible, dynamic, problem-solver, and able to work in challenging environments.
• Ability to work independently and collaboratively in a team.
• Capable of working in a fast-paced environment with high attention to detail, accuracy, and efficiency.

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.

Job Description

JOB PURPOSE:

To support Relationship Management Teams by providing operational services and support to their clientele, enabling them to focus on business growth and building new relationships for the bank.

KEY ACCOUNTABILITIES:

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organisation’s values and ethics at all times to support a value-driven culture within the bank.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices, considering global standards, productivity improvement, and cost reduction.
• Assist in preparing timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Job Context

Specific Accountability:

The key objective of the Senior Officer is to act as a liaison between clients and other internal departments of the bank.

The Senior Officer aims to enhance the client experience by servicing clients and providing operational and administrative support.

The Senior Officer serves the complete set of CCIB & IB clients, including:

• Attending to client service requests and arranging appropriate service either directly or by interacting with other internal departments or branches, including:
• Account maintenance activities
• Corporate Credit Card operations
• Balance confirmation letters
• PDC Memos
• Account confirmation letter/Statement printing requests
• Closure letters
• RM inquiries
• Attending walk-in clients to accept requests on behalf of RM
• Exception handling
• SharePoint/BPMS/DMS/T24 (App)

Minimum Qualification

• University Degree in Commerce or Banking.

Minimum Experience

• At least 2 years of experience in a bank, with exposure to banking operations.
• Knowledge of general banking principles.
• Good working knowledge of back-office operating procedures.
• Excellent communication skills, both written and spoken, at all levels.
• Analytical, self-motivated, energetic, flexible, problem-solver, and able to work in a challenging environment.
• Ability to work cooperatively within a team.
• Capable of working efficiently in a fast-paced environment where attention to detail, accuracy, and efficiency are critical.

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

To support Relationship Management Teams by providing operational services and support to their clientele, allowing them to focus on business growth and building new relationships for the bank.

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner
• Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards
• The key objective of the Manager would be to act as a liaison between clients and other internal departments of the bank
• Manager would endeavour to enhance the client experience by servicing clients and providing them with operational and administrative support
• Manager would also provide advisory service to educate clients on account services and capabilities, usage of echannels, banking regulations and regulatory requirements as specified by the relevant authorities
• Manager serves the complete set of CIB clients which includes
• Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches
• Attend to client issues and grievances and resolve or provide solution. Also work on mitigating the factors that resulted in the client complaint/ grievance
• Collect appropriate documentation required as per bank’s / regulatory requirement
• Assist the VP and Head of CCS in the Service Level Agreements with clients in order to manage client expectations. To assist in reviewing the SLAs at agreed frequency to ensure smooth operations and scheduled delivery of services
• Timely and effective communications to be maintained with clients and internal stakeholders
• Manage up-to-date records of all correspondences and handled/ resolved queries and service requests
• Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure
• Study and identify areas of improvement guarding the risk factors attached to them
• Raising and Handling of Customer Complaints for the entire CIB and ensure that they are resolved by the CCS team within the agreed SLA. To analyze with the stakeholders for the root cause and ensure non-repetition
• To assist the AVP in enhancing Customer Experience Centre from CCS transactional experience
• Provide back hand support to Operations teams on
• Account Opening documentation
• Account maintenance activities
• Corporate Credit Card operation
• Cheque book request
• Balance confirmation letters
• Return Cheque
• Payments (Inward and Outward) related queries
• Charges related issues
• Echannels related issues
• Client Correspondence
• Exception handling

University Degree in Commerce or Banking.

Minimum 3 years experience in a Bank with an exposure to Banking Operations.

Knowledge of general Banking principles.

Good working knowledge of Back-office operating procedures.

Excellent communication skills both in written / spoken at all levels

Analytical, Self-motivated, energetic, flexible, dynamic, problem-solver, ready to work in a challenging environment.

Must be able to work independently and in a cooperative team environment.

Ability to work in a fast paced environment where attention to detail, accuracy and efficiency are of high importance

• Not Applicable

• Full-time

• Finance
• Industries: Banking

To support Relationship Management Teams by providing operational services and support to their clientele allowing them to focus on business growth and building new relationships for the bank.

Key Accountabilities

• Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
• Demonstrate compliance to organizations values and ethics at all times to support the establishment of a value drive culture within the bank
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction
• Assist in the preparation of timely and accurate statements and reports to meet department requirements policies and quality standards
• The key objective of the Manager would be to act as a liaison between clients and other internal departments of the bank
• Manager would endeavour to enhance the client experience by servicing clients and providing them with operational and administrative support
• Manager would also provide advisory service to educate clients on account services and capabilities usage of echannels banking regulations and regulatory requirements as specified by the relevant authorities.
• Manager serves the complete set of CIB clients which includes
• Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches
• Attend to client issues and grievances and resolve or provide solution. Also work on mitigating the factors that resulted in the client complaint/ grievance
• Collect appropriate documentation required as per banks / regulatory requirement
• Assist the VP and Head of CCS in the Service Level Agreements with clients in order to manage client expectations. To assist in reviewing the SLAs at agreed frequency to ensure smooth operations and scheduled delivery of services
• Timely and effective communications to be maintained with clients and internal stakeholders
• Manage up-to-date records of all correspondences and handled/ resolved queries and service requests
• Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure
• Study and identify areas of improvement guarding the risk factors attached to them
• Raising and Handling of Customer Complaints for the entire CIB and ensure that they are resolved by the CCS team within the agreed SLA.To analyze with the stakeholders for the root cause and ensure non-repetition
• To assist the AVP in enhancing Customer Experience Centre from CCS transactional experience
• Provide back hand support to Operations teams on
• Account Opening documentation
• Account maintenance activities
• Corporate Credit Card operation
• Cheque book request
• Balance confirmation letters
• Return Cheque
• Payments (Inward and Outward) related queries
• Charges related issues
• Echannels related issues
• Client Correspondence
• Exception handling

Qualifications :

Minimum Qualification

University Degree in Commerce or Banking.

Minimum Experience

Minimum 3 years experience in a Bank with an exposure to Banking Operations

Knowledge of general Banking principles.

Good working knowledge of Back-office operating procedures.

Excellent communication skills both in written / spoken at all levels

Analytical Self-motivated energetic flexible dynamic problem-solver ready to work in a challenging environment.

Must be able to work independently and in a cooperative team environment.

Ability to work in a fast paced environment where attention to detail accuracy and efficiency are of high importance

Remote Work :

No

Employment Type :

Full-time