18 Center Director jobs in the United Arab Emirates

• Oversee recreational operations and facilities.
• Provide warm, enthusiastic service to guests.
• Get to know guests and strive for exceptional customer service.

• Coordinate purchasing with the finance team.
• Plan activities and communicate to members and guests.
• Conduct interviews in conjunction with Human Resources.
• Monitor departmental operating expenses and forecast.
• Review and monitor departmental work schedules and payroll.
• Complete a competitor analysis and provide recommendations.
• Collaborate with the marketing team to meet membership sales targets.

• Train and develop the recreation team according to operating standards.
• Improve the overall flow of recreational operations through productivity management and energy-saving initiatives.
• Lead employees to achieve financial, operational, and service delivery targets.
• Foster a winning solution-oriented work environment and motivate employees.
• Lead daily Recreation briefings and monthly employee meetings.
• Have a complete understanding of hotel policies relating to Fire Hygiene, Health, and Safety.
• Drive the performance of Recreation team members, including performance appraisals and coaching.
• Ensure the team works towards a sales-focused attitude.
• Communicate effectively with guests and provide assistance in an efficient manner.
• Maintain a consistently high standard of grooming among self and team.
• Actively review guest feedback and implement procedures to enhance satisfaction.
• Be well-versed in all products and services provided by the property and local area.
• Participate in guest events as requested.
• Regularly inspect duty shift checklists to ensure tasks are completed.
• Collaborate with Housekeeping to maintain clean Recreation areas and ensure towels are available.
• Provide personal training programs and tips to members as needed.

• Collect correct money from guests.

• Work closely with Finance to produce timely and accurate monthly financial reports.
• Keep up-to-date member records and database.
• Process membership fees in an accurate and timely manner.
• Provide familiarizations to potential members.
• Prepare gym membership cards.
• Review employee schedule and annual leave plan to improve member/guest satisfaction and employee productivity and satisfaction.
• Oversee the implementation of a training plan for all Recreation team members.
• Monitor and keep updated training records and schedules.

Qualifications:

• Proven experience working as a Spa Supervisor.
• CPR and First Aid certifications are beneficial.
• Effective communication skills.
• Exceptional customer service skills.

Job Title: Center Operations Manager

We are looking for an experienced and skilled Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for the day-to-day running and management of our center.

The ideal candidate will have a strong background in customer service and contact center operations, with experience in managing teams and driving business results.

Key Responsibilities:

• Manage the daily running of the center, including sourcing equipment and effective resource planning.
• Carry out needs assessments, performance reviews, and cost/benefit analyses.
• Set and meet performance targets for speed, efficiency, sales, and quality.
• Ensure all relevant communications, records, and data are updated and recorded.
• Advise clients on products and services available.
• Liaise with supervisors, team leaders, operatives, and third parties to gather information and resolve issues.
• Prepare required reports weekly, monthly, quarterly, and yearly.
• Maintain up-to-date knowledge of industry developments and involvement in networks.
• Monitor random calls to improve quality, minimize errors, and track operative performance.
• Coordinate staff recruitment and liaise with Recruitment Officer.
• Review the performance of staff, conduct regular individual coaching sessions, identifying training needs and planning training sessions.
• Generate Vocalcomm reports for the purpose of call center performance analysis and operational service delivery improvement.
• Handle the most complex customer complaints or inquiries.
• Organize staffing, including shift patterns and the number of staff required to meet demand.
• Coach, motivate, and retain staff and coordinate bonus, reward, and incentive schemes.
• Forecast and analyze data against budget figures on a weekly and/or monthly basis.

Requirements:

• Graduate of any four-year course.
• 3-5 years' experience working in customer-service industry.
• 2-3 years Contact Center supervisory work experience.
• Knowledgeable in Microsoft Office applications.
• Highly adaptable to changes.
• Ability to generate Vocalcomm system reports and maximize system usage.
• Ability to assess and assign WeCare System customer concerns according to complexity and urgency.
• Advanced problem-solving and decision-making skills.
• Excellent customer service and customer management skills.

Job Overview

This role provides strategic leadership and management to the support functions of a healthcare center.

The ideal candidate will drive high standards of performance through efficient administration, effective customer care, and compliance with regulatory requirements.

Main Responsibilities:

• Lead and coordinate administrative staff in managing diaries, coordinating dates, times, and venues, and scheduling appointments and meetings.
• Promote business growth by identifying opportunities for therapy services alignment with the center's business plan.
• Manage patient flow, identify areas for improvement, and implement policies to enhance performance.
• Regularly monitor and review performance against key performance indicators, quality assurance targets, and audit results.
• Supervise and develop a skilled and motivated workforce through effective recruitment, selection, development, and performance management processes.
• Maintain accurate records and files, ensuring compliance with local regulatory policies and regulations.
• Cover reception duties as needed to ensure sufficient staffing.

Requirements:

• Bachelor's degree in healthcare management or a related field.
• Strong knowledge of UAE healthcare regulations and licensing processes.
• Excellent leadership, communication, and problem-solving skills.
• Experience in a leadership or supervisory role, preferably in a clinical or healthcare setting.

Operations Leadership Role

We are seeking a skilled Operations Manager to oversee the daily operations of our education center.

This key position involves managing academic and administrative staff, including recruitment, training, scheduling, and performance evaluation.

The successful candidate will develop and implement marketing strategies targeting both B2C and B2B segments to drive enrollment, retention, and brand awareness.

Maintaining high-quality programs, services, and engagement initiatives will ensure student satisfaction and loyalty.

Our ideal candidate will have experience in operations management, preferably in education or a service-based business.

A Bachelor's degree in Business Administration, Education Management, or a related field is required, with a Master's preferred.

Strong leadership, organizational, and problem-solving skills are essential for this role.

Excellent communication skills are necessary to engage with students, parents, staff, and external stakeholders.

The selected individual will be proficient in MS Office and educational management software.

Premium solutions are sought for a seasoned professional to lead our prestigious wellness center in Abu Dhabi as its operations director. Key responsibilities include overseeing day-to-day operations, developing strategies for improved client satisfaction and operational efficiency, leading a team of staff members to maintain high standards of service delivery, monitoring performance metrics, handling customer inquiries and complaints, maintaining health and safety compliance, coordinating marketing efforts, and ensuring the center's aesthetic appeal and cleanliness.

Key requirements for this position include proven experience in Aesthetic / Wellness Center Operations Management (minimum 3-5 years), strong leadership and team management skills, excellent communication skills, ability to handle multiple tasks and work under pressure, and background in handling performance metrics. Candidates must be willing to relocate to Abu Dhabi if not already residing there.

This role offers an exciting opportunity to contribute to the growth and success of our wellness center.

We are looking for a highly motivated and experienced individual who can bring their expertise and passion for delivering exceptional results to this challenging yet rewarding role.

• Develop and implement strategies to improve client satisfaction and operational efficiency
• Lead, train, and manage a team of staff members to maintain high standards of service delivery
• Monitor performance metrics, including budgets, revenue, and expenses, to achieve business objectives
• Maintain compliance with health and safety regulations
• Coordinate with marketing teams to promote services and expand clientele

We are seeking an experienced and results-driven sales professional to lead a team of junior sales managers in a dynamic garden center environment.

• Lead, motivate, and manage a team of junior sales managers to achieve sales targets and drive business growth.
• Develop and implement effective sales strategies to increase sales revenue, customer acquisition, and retention.
• Monitor and analyze sales performance, provide feedback, and coaching to junior sales managers to improve their skills and performance.

Key Responsibilities:

Sales Strategy: Develop and implement effective sales strategies to increase sales revenue, customer acquisition, and retention.

Team Management: Lead, motivate, and manage a team of junior sales managers to achieve sales targets and drive business growth.

Customer Service: Ensure that all customers receive exceptional service, respond to customer complaints, and resolve issues promptly.

Product Knowledge: Develop and maintain a deep understanding of our products, including plants, gardening supplies, and outdoor living products.

Visual Merchandising: Work with the visual merchandising team to create an appealing and engaging store environment that drives sales.

Reporting and Analysis: Provide regular sales reports, analysis, and insights to senior management to inform business decisions.

Budgeting and Forecasting: Collaborate with senior management to develop sales budgets and forecasts.

Training and Development: Develop and deliver training programs to junior sales managers to enhance their skills and knowledge.

Premium Solutions Consultancy is hiring for a Center Manager to join a prestigious wellness center in Abu Dhabi.

Hiring: Immediate

Job Responsibilities :

• Oversee and manage the day-to-day operations of the wellness center to ensure smooth functioning.
• Develop and implement strategies to improve client satisfaction and increase operational efficiency.
• Lead, train, and manage a team of staff members to maintain a high standard of service delivery.
• Monitor financial performance, including revenue, and expenses, to achieve business objectives.
• Handle customer inquiries and complaints, ensuring a premium experience for all clients.
• Maintain compliance with health and safety regulations.
• Coordinate with marketing teams to promote services and expand clientele.
• Ensure the wellness center's aesthetic appeal and cleanliness are upheld at all times.

Requirements

• Proven experience in Aesthetic / Wellness Center Operations Management (minimum 3-5 years).
• Strong leadership and team management skills.
• Excellent communication skills in English (knowledge of additional languages is a plus).
• Ability to handle multiple tasks and work under pressure.
• Candidates must be willing to relocate to Abu Dhabi if not already residing there.

Director of Call Center will lead the call center operations of the foremost luxury integrated resort, Wynn Al Marjan Island. This role is responsible for overseeing the PBX, Guest Room Reservations, Casino Room Reservations, and Restaurant Reservations teams, ensuring a seamless and high-touch guest experience from the first point of contact. The ideal candidate brings proven leadership, operational excellence, and a passion for delivering luxury service standards in a high-volume, multi-faceted environment.

The ideal candidate will have an innovative mindset and will use the latest available technologies to continue to keep the Wynn guest experience both intuitive yet intimate.

• Lead, develop, and mentor call center teams including PBX operators, casino and hotel reservation agents, and restaurant reservation specialists.
• Establish and implement strategic plans to optimize call center performance and align with resort goals.
• Establish and implement strategic revenue optimization plans to create departmental revenue opportunities and align with resort goals.
• Accept any other duties and responsibilities assigned by the SVP Hotel Operations.
• Coordinate with relevant departments to satisfy customer needs.
• Fulfil the operational requirements of the Rooms and Gaming Departments.
• Attend Department and inter-Department meetings and share relevant information.
• Ensure Team Members deliver Wynn Al Marjan high standards of quality, service and guest satisfaction.
• Develop and monitor operations through detailed reporting systems, focusing on guest efficiency, abandonment and established service levels.
• Develop and monitor operations policies and procedures.
• Monitor and inspect the daily upkeep and maintenance of areas in all three departments.
• Ensure guests’ special requests are followed up.
• Oversee department administration and paperwork.
• Coordinate and monitor the preparation of department operating expenses.
• Continuously improving health and safety standards.
• Anticipate and respond to guests’ requests and handle complaints promptly and to their satisfaction.
• Execute corrective action if necessary and ensure follow-through if no immediate solution can be found.
• Provide feedback to guests’ recommendations, share their ideas with staff and management and include in planning and operations.
• Schedule rosters and breaks and ensure manpower meets business demands.
• Approve overtime/undertime records in a timely manner.
• Create departmental training plans and write operating procedures.
• Supervise, direct and lead the team to achieve department goals.
• Conduct daily briefings and disseminate Company information to the team.
• Hire, train, supervise, and manage staff in all three departments.
• Support and assist departmental managers.
• Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making.
• Test and correct any deviations from service procedures swiftly through on the job training.
• Assess service standards and arrange training sessions and refresher courses for staff in coordination with the Trainer.
• Develop and share your vision for the department.
• Maintain effective communication with all Team Members by providing written and verbal translations.
• Monitor Team Members’ manners and grooming according to Company standards.
• Promote a work environment where employees feel valued, appreciated, involved, equal and safe.
• Report daily progress to the direct report.
• Monitor industry and market trends and recommend adjustments to services, pricing, and Team Member wage levels accordingly.
• Suggest creative ideas to management to enhance the department’s image and offering.
• Interact with Department and Company Team Members, management, and contractors professionally and positively.
• Attend Department and inter-Department meetings and share relevant information.
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
• Adhere to the Company policies and procedures and comply with the Code of Conduct.
• Remain well-mannered and well-groomed as per Department and Company standards.
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible.

Education and/or Experience: High school degree or equivalent preferred. Hospitality or related education or experience preferred. Computer skills and basic knowledge of Microsoft Office a plus. Outstanding organizational and interpersonal skills as well as excellent attention to details.

Individual(s) must be able to perform each job responsibility satisfactorily. Minimum 7–10 years of experience in call center management, with at least 3 in a leadership role within luxury hospitality or a high-end service environment. Deep understanding of call center technologies, PBX systems, and reservation platforms (e.g., Opera, OpenTable, Salesforce).

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required.

AtkinsR Alis is looking for a Data Centre - Project Director in Abu Dhabi, UAE.

We are seeking a highly experienced and delivery-focused Associate Director to lead complex data center projects within our Project Management division. This role will be responsible for end-to-end project delivery, overseeing multidisciplinary teams, managing key client/end user relationships, and ensuring that all phases of data center construction meet stringent technical, cost, and schedule requirements.

Responsibilities:

• Lead the full lifecycle delivery of Data Centres; this will be a full-time (site-based) role. Manage project execution from design coordination through to commissioning and handover.
• Serve as the primary point of contact for Clients, Consultants, Contractors, and internal Stakeholders.
• Oversee project controls, including cost management, scheduling, and risk mitigation.
• Ensure strict adherence to technical standards, health & safety, and quality requirements.
• Coordinate interfaces between design, MEP, civil, structural, and commissioning teams.
• Coordinate with cross-functional teams, including IT, facilities, and vendors.
• Prepare and lead project reporting, governance meetings, and senior stakeholder updates.
• Provide strategic input into resource planning, procurement strategies, and delivery models.
• Foster a collaborative and productive team environment.

Requirements:

• Bachelor's degree in engineering, construction management, or related discipline (Master's preferred).
• Minimum 10 years of experience in a Project Management capacity, including substantial delivery experience in mission-critical facilities (data centers, high-tech industrial, etc.).
• Proven experience in a PMC or client-representative role managing large-scale capital projects.
• Strong understanding of mechanical, electrical, and ICT systems typical of data center environments.
• Excellent stakeholder management, reporting, and leadership skills.
• Prior UAE experience is highly desirable.
• PMP, RICS, or similar professional accreditation is preferred.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Preferred knowledge of data centre best practices and industry standards (e.g., Uptime Institute).

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