750 Center Staff jobs in the United Arab Emirates

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.

Principal Duties and Responsibilities (*Essential Duties)

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*
• Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*
• As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*
• Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*
• Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*
• With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*
• Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.

Job Specifications

• High School Diploma or equivalent.
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
• Willingness and ability to work non-standard hours as needed.
• General knowledge of military community preferred.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Abu Dhabi, UAE.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.

Job Overview:

The Center Operations Executive plays a pivotal role in ensuring seamless daily center operations.

Key Responsibilities Include:

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1. Operational Management : Develop and execute effective resource planning strategies, source equipment, and implement Contact Center initiatives to meet performance targets.
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2. Assessment and Performance Evaluation : Conduct thorough assessments, reviews, and cost/benefit analyses to inform decision-making.
">
3. Goal Setting and Achievement : Establish and achieve goals for speed, efficiency, sales, and quality, ensuring alignment with organizational objectives.
">
4. Communication and Record-Keeping : Maintain accurate records, update relevant communications, and ensure data integrity.
">
5. Client Advisory Services : Provide expert guidance on available products and services, meeting client needs and expectations.
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6. Liaison and Issue Resolution : Collaborate with supervisors, team leaders, operatives, and third parties to gather information, resolve issues, and improve overall performance.
">
7. Reporting and Analysis : Prepare comprehensive reports (weekly, monthly, quarterly, and yearly) to track progress, identify areas for improvement, and inform strategic decisions.
">
8. Industry Knowledge and Networking : Stay up-to-date with industry developments, participate in relevant networks, and share best practices to enhance operational excellence.
">
9. Quality Monitoring and Coaching : Regularly monitor calls, provide coaching and feedback, and track operative performance to minimize errors and optimize results.
">
10. Staff Recruitment and Development : Coordinate recruitment efforts, collaborate with the Recruitment Officer, and conduct regular individual coaching sessions to identify training needs and develop staff skills.
">
11. Performance Analysis and Improvement : Generate Vocalcomm reports, analyze data, and recommend actions to drive operational service delivery improvement and center performance enhancement.
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12. Complex Customer Complaints : Handle intricate customer inquiries and complaints, providing timely resolutions and exceptional customer service.
">
13. Staffing and Retention Strategies : Organize staffing schedules, manage staff numbers, and implement reward and incentive schemes to boost morale, motivation, and job satisfaction.
">
14. Forecasting and Budget Analysis : Analyze data against budget figures on a weekly and/or monthly basis to ensure informed decision-making and strategic alignment.
">

Requirements:

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• Graduate degree from any four-year course.
">
• 3-5 years' experience working in the customer-service industry.
">
• 2-3 years of Contact Center supervisory work experience.
">

Essential Skills and Qualifications:

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• Proficiency in Microsoft Office applications.
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• High adaptability to changes and uncertainty.
">
• Ability to generate Vocalcomm system reports and maximize system usage.
">
• Capacity to assess and assign WeCare System customer concerns according to complexity and urgency.
">
• Advanced problem-solving and decision-making skills.
">
• Excellent customer service and customer management skills.
">
• Center Operations Government Service: 4 years (Required)
">

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don't take our word for it. The external "Great Place To Work" survey found that:

• The USO is a Certified Great Place to Work
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.

Principal Duties and Responsibilities (*Essential Duties)

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*
• Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*
• As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*
• Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*
• Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*
• With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*
• Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.

Job Specifications

• High School Diploma or equivalent.
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
• Willingness and ability to work non-standard hours as needed.
• General knowledge of military community preferred.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
• Ability to obtain and maintain a valid United States passport and valid foreign driver's license* (in applicable locations/regions)
• Must be a strong advocate of the USO's mission.

Details

• This position is located in Abu Dhabi, UAE.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that's not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.

We are seeking a skilled and organized Center Operations Manager to oversee the daily operations of our tutoring center. The ideal candidate will have excellent leadership skills, strong organizational abilities, and a passion for providing exceptional customer service.

Key Responsibilities:

• Front-End Management: Manage the front-end operations, including customer service, scheduling, and billing.
• Tutor and Staff Coordination: Coordinate the work of tutors and support staff to ensure seamless delivery of services.
• Student Progress Management: Maintain accurate student progress records and communicate regularly with parents.
• Compliance and Risk Management: Ensure compliance with policies and regulations, and implement risk management strategies to mitigate potential issues.
• Marketing and Community Engagement: Develop and implement marketing strategies to attract new students and engage with the local community.
• Staff Development: Collaborate with staff to provide training and development opportunities, ensuring they have the necessary skills to deliver high-quality services.

Required Skills and Qualifications:

• Education: Bachelor's degree in a related field, such as business administration or education.
• Experience: Minimum 2 years of experience in a similar role, preferably in a fast-paced and dynamic environment.
• Skills: Excellent communication and interpersonal skills, strong problem-solving and decision-making abilities, and proficiency in Microsoft Office and other relevant software.

What We Offer:

• A competitive salary and benefits package.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.

How to Apply:

If you are a motivated and organized individual with a passion for delivering exceptional customer service, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

The Center Operations Executive is responsible for the daily running and management of the center through the effective use of resources and for setting and meeting Contact Center targets as well as planning areas of improvement or development. Ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner.

JOB CONTEXT & ESSENTIAL FUNCTIONS

1. Manage the daily running of the center, including sourcing equipment, effective resource planning and implementing Contact Center strategies and operations.
2. Carry out needs assessments, performance reviews and cost/benefit analyses.
3. Set and meet performance targets for speed, efficiency, sales and quality.
4. Ensure all relevant communications, records and data are updated and recorded.
5. Advise clients on products and services available.
6. Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
7. Prepare the required reports weekly, monthly, quarterly, and yearly.
8. Maintain up-to-date knowledge of industry developments and involvement in networks.
9. Monitor random calls to improve quality, minimize errors and track operative performance. Keep a record of all audited calls for coaching and performance improvement purposes.
10. Coordinate staff recruitment and liaise with Recruitment Officer.
11. Review the performance of staff, conduct regular individual coaching sessions, identifying training needs and planning training sessions. Keep a coaching log to record individual discussions and points of improvement.
12. Generate Vocalcomm reports for the purpose of call center performance analysis and operational service delivery improvement. Record statistics, user rates and the performance levels of the center and prepare recommended actions based on the reports.
13. Handle the most complex customer complaints or inquiries.
14. Organize staffing, including shift patterns and the number of staff required to meet demand.
15. Coach, motivate and retain staff and coordinate bonus, reward and incentive schemes.
16. Forecast and analyze data against budget figures on a weekly and/or monthly basis.

EDUCATION & EXPERIENCE

• Graduate of any four-year course.
• 3-5 years' experience working in customer-service industry.
• 2-3 years Contact Center supervisory work experience.

JOB PREREQUISITES/ SKILLS

• Knowledgeable in Microsoft Office applications.
• Highly adaptable to changes.
• Ability to generate Vocalcomm system reports and maximize system usage.
• Ability to assess and assign WeCare System customer concerns according to complexity and urgency.
• Advanced problem-solving and decision-making skills.
• Excellent customer service and customer management skills.

Job Type: Full-time

Experience:

• Center Operations Government Service: 4 years (Required)

Job Title: Center Operations Manager

We are looking for an experienced and skilled Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for the day-to-day running and management of our center.

The ideal candidate will have a strong background in customer service and contact center operations, with experience in managing teams and driving business results.

Key Responsibilities:

• Manage the daily running of the center, including sourcing equipment and effective resource planning.
• Carry out needs assessments, performance reviews, and cost/benefit analyses.
• Set and meet performance targets for speed, efficiency, sales, and quality.
• Ensure all relevant communications, records, and data are updated and recorded.
• Advise clients on products and services available.
• Liaise with supervisors, team leaders, operatives, and third parties to gather information and resolve issues.
• Prepare required reports weekly, monthly, quarterly, and yearly.
• Maintain up-to-date knowledge of industry developments and involvement in networks.
• Monitor random calls to improve quality, minimize errors, and track operative performance.
• Coordinate staff recruitment and liaise with Recruitment Officer.
• Review the performance of staff, conduct regular individual coaching sessions, identifying training needs and planning training sessions.
• Generate Vocalcomm reports for the purpose of call center performance analysis and operational service delivery improvement.
• Handle the most complex customer complaints or inquiries.
• Organize staffing, including shift patterns and the number of staff required to meet demand.
• Coach, motivate, and retain staff and coordinate bonus, reward, and incentive schemes.
• Forecast and analyze data against budget figures on a weekly and/or monthly basis.

Requirements:

• Graduate of any four-year course.
• 3-5 years' experience working in customer-service industry.
• 2-3 years Contact Center supervisory work experience.
• Knowledgeable in Microsoft Office applications.
• Highly adaptable to changes.
• Ability to generate Vocalcomm system reports and maximize system usage.
• Ability to assess and assign WeCare System customer concerns according to complexity and urgency.
• Advanced problem-solving and decision-making skills.
• Excellent customer service and customer management skills.

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.

Principal Duties and Responsibilities (*Essential Duties)

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*
• Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*
• As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*
• Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*
• Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*
• With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*
• Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.

Job Specifications

• High School Diploma or equivalent.
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
• Willingness and ability to work non-standard hours as needed.
• General knowledge of military community preferred.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Abu Dhabi, UAE.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.

Principal Duties and Responsibilities (*Essential Duties)

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*
• Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*
• As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*
• Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*
• Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*
• With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*
• Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.

Job Specifications

• High School Diploma or equivalent.
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
• Willingness and ability to work non-standard hours as needed.
• General knowledge of military community preferred.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Abu Dhabi, UAE.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.

The Operations Manager will oversee the seamless and efficient operations of early learning centres. This role is crucial in creating a safe, nurturing, and educational environment for young children.

• Ensure effective staff management, including recruitment, training, and development.
• Oversee policies and procedures to ensure compliance with regulatory guidelines.
• Develop and implement strategic plans for growth and expansion.
• Manage marketing strategies to promote the centre's brand and services.
• Ensure quality assurance across all centres.

• Recruitment and Staff Management:
• Collaborate with senior management to develop a comprehensive recruitment strategy.
• Oversee the implementation of performance management processes to ensure high-quality teaching and administrative staff.
• Policies and Procedures Oversight:
• Review and revise policies and procedures to ensure alignment with regulatory requirements and best practices.
• Develop and implement risk management strategies to mitigate potential risks.
• Strategic Planning:
• Collaborate with senior management to develop and implement strategic plans for growth and expansion.
• Conduct market research to identify trends and opportunities for expansion.
• Marketing and Communications:
• Develop and implement marketing strategies to promote the centre's brand and services.
• Manage public relations and communications to maintain a positive image and reputation.
• Regulatory Compliance:
• Ensure compliance with regulatory requirements and standards.
• Collaborate with senior management to develop and implement quality assurance processes.

• Budget planning and cost optimization
• Sales and enrolment growth oversight
• Financial reporting and compliance
• Staff development and retention
• Regulatory compliance and licensing
• Curriculum implementation and quality assurance
• Parent satisfaction and engagement
• Brand reputation and community partnerships

• Bachelor's degree in business administration or related field preferred but not required. Candidates with extensive experience and relevant vocational education will also be considered.
• Master's degree in early childhood education or related field may be an asset