What Jobs are available for Center Staff in the United Arab Emirates?

Essential Job Functions: • Manage the day to day operational activities for a team of IoT Engineers
• Monitor the SLA for Incidents and follow up with staff on status and remove obstacles that may be preventing prompt resolution of incidents
• Facilitate and Coordinate conversations and efforts involving diverse teams: system administration, database administration, networking
• Responsible for all hardware and software batches
• Acquire understanding and create documentation for complex technical environments
• Maintain and improve customer satisfaction ratings
• Ensure best practices for support and problem management are adopted and practiced
• Identify opportunities for process improvement to address operational inefficiencies through the use of metrics and reporting
• Lead operational staff to meet defined SLAs etc.
#J-18808-Ljbffr

The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries, complaints, and concerns, ensuring high levels of satisfaction while maintaining the university’s reputation for excellent service. The role involves actively listening to students, empathizing with their challenges, and providing timely solutions.

Salary Range: AED 4,000 to 6,000 (subject to experience) with additional benefits

Qualifications & Experience

• Bachelor’s degree in any field from an accredited university
• 1-3 years of experience in customer service or a related field
• Call center training or experience is preferred
• Must be bilingual (speaks English and Arabic fluently)

Skills / Training / Knowledge

• Very high degree of independence, responsibility, and judgment
• Maintains a professional image and relationships with faculty/students and all stakeholders
• Must maintain confidentiality
• Effectively resolves daily matters independently
• Strong customer service orientation
• Excellent verbal and written communication skills in both English and Arabic
• Effective time management skills
• Ability to handle multiple tasks and prioritize effectively

Job Description

1. Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.
2. Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.
3. Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.
4. Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.
5. Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.
6. Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.
7. Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.

About American University in the Emirates (AUE):

The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.

AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.

At AUE, we believe Nothing is Impossible is the Pathway to Success

AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.

The American University in the Emirates is accredited by SACSCOC (the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master’s degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels

The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited byCAA(the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates.

The College of Business Administration is a proud member of AACSB (The Association to Advance Collegiate Schools of Business),and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited by AACSB ) as of 2022.

The Bachelor of Computer Science in theCollege of Computer Information Technology is accredited by the Computing Accreditation Commission of ABET .

NASAD (The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in the College of Design , the designation of Substantial Equivalency with accredited programs in the United States.

A leading Tutoring Center in Dubai is seeking a highly organized and motivated Center Coordinator to join our team. As the Center Coordinator, you will play a vital role in the day-to-day operations of our tutoring center and will be responsible for ensuring a positive experience for our students and their families.

Key Responsibilities:

• Manage the front-end operations of the center including customer service, scheduling, and billing
• Coordinate the work of the tutors and support staff
• Maintain accurate records of student progress and communicate regularly with parents and guardians
• Ensure compliance with all policies and regulations
• Organize and execute marketing and promotional activities to attract new students
• Collaborate with other staff to provide an optimal learning environment for students

Qualifications:

• Bachelor’s degree in a related field
• Minimum of 2 years of experience in a similar role
• Strong organizational and leadership skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and other relevant software
• Strong problem-solving and decision-making abilities

If you are passionate about education and dedicated to helping students succeed, we encourage you to apply today!

We look forward to hearing from you!”

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

We are looking for a dedicated Call Center Agent to join IIQAF in Dubai. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of IIQAF in the healthcare industry.

As a Call Center Agent at IIQAF, you will be involved in a variety of projects aimed at enhancing customer experience and resolving issues efficiently. You will have the opportunity to work closely with a dynamic team and contribute to the overall success of our call center operations. This role requires strong communication skills, empathy, and the ability to multitask effectively.

• Answer incoming calls and respond to customer inquiries in a professional manner
• Provide information about products and services, and assist customers with their needs
• Resolve customer complaints and escape issues as needed
• Update customer records accurately in the database
• Follow communication scripts and guidelines when handling different topics
• Meet or exceed call center metrics including call handling time and customer satisfaction targets
• Collaborate with team members to improve overall customer service
• Adhere to company policies and procedures at all times

• Excellent verbal and written communication skills
• Strong problem-solving abilities and customer service orientation
• Ability to work in a fast-paced environment and handle high call volumes
• Good knowledge of customer relationship management (CRM) systems
• Attention to detail and accuracy in data entry
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings and weekends
• Previous experience in a call center or customer service role is a plus

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.

• Answer inbound calls from families promptly and professionally.
• Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.
• Handle parent inquiries, complaints, and requests with accuracy and empathy.
• Provide detailed information about the school, its processes & upcoming events/ activities.
• Record & update details of all interactions in the CRM.
• Escalate complex issues to senior team members & refer cases to specific teams depending on case history.
• Achieve daily/weekly/monthly call handling and performance targets.
• Maintain a positive, professional, and courteous tone during all customer interactions.
• Follow call scripts, quality standards, and compliance guidelines.

• Bachelor’s degree is a must.
• Prior customer service or call center experience is an advantage but not mandatory.
• Excellent English communication Skills.
• Active listening and problem-solving abilities.
• Ability to remain calm under pressure and handle difficult parents.
• Basic computer knowledge and familiarity with MS Office/CRM tools.
• Flexible working in shifts for an international location.

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

The call center Agent will be the liaison between our company and its current and potential customers.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

• High School Degree
• 1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).
• Familiarity with systems and practices
• Strong phone and verbal communication skills, along with active listening
• Track record of over-achieving quota
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Date: May 5, 2025

Company: Abu Dhabi Accountability Authority

Job Objective: Assist with call centre activities, including managing databases, receiving and responding to calls and inquiries in line with ADAA policies and procedures in a timely manner. Assist with follow-up actions and responses to internal and external clients. Help manage day-to-day call centre workflow to ensure excellent service to all clients.

Key Responsibilities/Duties:

1. Strategy and Planning:

• Assist in developing, implementing, and updating the section's policies, procedures manual, delegation of authority, systems user manuals, and standard forms, ensuring alignment with ADAA policies.
• Assist in the development and update of strategic, budget, procurement, and operational plans, ensuring alignment with department and sector strategies, ADAA’s mission, and vision.
• Ensure achievement of individual KPIs to improve efficiency and effectiveness.
• Follow best practices and standards to provide quality service.
• Assist in developing and maintaining a customer database using ADAA systems and processes.
• Assist in updating customer records and managing communication processes as instructed.
• Respond to customer queries accurately and promptly, maintaining call centre service standards.
• Follow up on customer requests and queries as instructed.
• Develop reports and presentations on initiatives and KPIs for management review.
• Perform additional tasks as assigned by leadership.

• Talent Management and Development:

• Complete required trainings and certifications to stay current and improve performance.
• Obtain timely performance reviews and meet set KPIs.
• Stay updated with relevant information to maintain standard performance levels.
• Share knowledge within the team to enhance internal capabilities.
• Support the development of UAE National employees in line with Emiratization objectives.

• Corporate:

• Adhere to all ADAA policies and procedures (HR, IT, Procurement, Finance, Health and Safety).
• Prepare professional correspondence and maintain accurate records.
• Respond to queries and support organizational units as needed.
• Utilize ADAA technologies to optimize work efficiency.
• Demonstrate compliance with ADAA values and ethical standards.
• Identify opportunities for continuous improvement and sustainability.
• Prepare accurate reports and statements to meet department standards.
• Comply with health and safety legislation and policies.

• General:

• Ensure performance reflects qualifications and productivity levels.
• Acquire necessary certificates within the specified period.
• Perform tasks independently unless delegation is approved.
• Promote teamwork, collaboration, and dedication.
• Perform other duties as directed by leadership.

Oversees the day-to-day operations of the hospital’s call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital policies, and actively contributes to process improvements that enhance patient and stakeholder satisfaction.

• Ensures strict confidentiality is maintained by self and all employees handling patient information within the Call Center.
• Supports, enforces, and interprets hospital and departmental policies and procedures to all team members.
• Ensures all staff complete departmental and unit-specific competencies and that all new hires complete a planned and documented departmental orientation.
• Ensures 100% staff attendance at mandatory in-service sessions and ongoing education programs.

• Sets, monitors, and ensures achievement of call center speed, efficiency, and quality targets.
• Monitors calls randomly to improve service quality, minimise errors, and track operator performance.
• Records and analyses performance statistics, user rates, and prepares reports; makes data-driven recommendations to enhance efficiency and service levels.
• Sources and recommends new methods, including the introduction of new algorithms and software, to improve call center efficiency and performance.
• Develops, implements, and monitors measurable goals and quotas for service volumes and timeliness; evaluates creative approaches to meeting goals.
• Collaborates with other hospital departments to ensure accurate and efficient communication regarding appointments, admissions, and hospital services.
• Covers for the Call Center Manager during their absence, ensuring continuity of operations and effective decision-making.

• Supervises, trains, and mentors call center agents to deliver exceptional service in accordance with hospital standards.
• Coducts regular reviews of staff performance, identifies training needs, and recommends professional development plans for continuous improvement.
• Provides ongoing support, feedback, and objective performance appraisals to staff; assists with action plans, counselling, or disciplinary action as necessary.
• Promotes effective onboarding, orientation, and support for new staff, ensuring the assignment of appropriate preceptors and monitoring individual progress.
• Creates and supports an environment that fosters teamwork, cooperation, and respect for cultural diversity among all staff.
• Promotes interdisciplinary collaboration to achieve the best patient outcomes.

• Bachelor’s Degree in Business Administration, Healthcare Management, or related field
• Certification in Customer Service, Call Center Management, or a relevant field preferred

• Minimum of five (5) years of call centre experience with a minimum of two (2) years as a Team Leader, preferably within a medical environment.
• Knowledge of Hospital Information Systems (HIS), Electronic Medical Records (EMR), and modern call center technology.
• Knowledge of UAE/GCC healthcare regulations, patient confidentiality standards, and customer service best practices.
• Knowledge of hospital operations and appointment scheduling.
• Knowledge of call center systems and telephony platforms.
• Skills in Supervising, Coaching, and Developing teams.
• Skills in Performance Monitoring and Quality Assurance.
• Skills in Effective Communication (English required, Arabic preferred).
• Skills in Conflict Resolution, Counselling, and Disciplinary processes.
• Skills in Analysing Data, Reporting, and Process Improvement.
• Ability to work effectively under pressure in a fast-paced environment.
• Ability to handle confidential and sensitive information with discretion.
• Ability to motivate staff and foster a positive, collaborative team culture.
• Ability to promote and respect diversity in the workplace.
• Ability to support and drive continuous staff development.