6 Chief Investment Officer jobs in the United Arab Emirates

Head of Portfolio Management and Customer Life Cycle

United Arab Emirates

Job Description

Role: Head of Portfolio Management and Customer Life Cycle
Location: Abu Dhabi

Role Purpose:
The Head of Portfolio Management and Customer Life Cycle – Priority and Private Banking is responsible for the strategic leadership, growth, and performance management of client portfolios within the Priority and Private Banking segments. This role entails developing and executing data-driven portfolio strategies, enhancing customer value, and ensuring exceptional service delivery. A critical aspect of the position involves managing the customer lifecycle — from generation through conversion—to support sustainable business development and deepen existing client relationships.

Key Accountabilities of the role

• Define and implement portfolio strategies to drive growth in Assets Under Management (AUM), client profitability, and long-term customer loyalty across Priority and Private Banking segments.
• Oversee segmentation, customer lifecycle value management, and tailored engagement programs to optimize portfolio performance and client outcomes.
• Client Experience and Relationship Management
• Lead initiatives that enhance the end-to-end client journey, ensuring a consistently high standard of service delivery tailored to the sophisticated needs of Priority and Private Banking clients.
• Utilize customer insights and advanced analytics to identify cross-sell, up-sell, and retention opportunities.

Leads and Pipeline Management

• Establish and manage a structured leads generation and management framework, ensuring a continuous pipeline of high-potential Priority and Private Banking prospects.
• Collaborate closely with internal referral networks, frontline staff, digital marketing, and external partners to drive qualified lead flow.
• Oversee lead allocation, tracking, conversion metrics, and reporting to ensure maximum efficiency and effectiveness.
• Champion digital tools and CRM systems to enhance visibility and responsiveness in lead management processes.

Customer Lifecycle Management

• Design, implement, and continuously improve customer lifecycle management strategies to maximize customer value across: Prospecting & Acquisition, Onboarding, Engagement & Relationship Deepening, Growth & Consolidation, Retention & Loyalty, Exit or Transition.

Product and Solution Alignment

• Work with product, investment, and credit teams to ensure a robust suite of solutions is aligned with client needs and regulatory requirements.
• Promote holistic financial planning and advisory services across investments, lending, protection, and wealth transfer strategies.

Leadership and Team Development

• Lead, coach, and develop a high-performing team of portfolio and relationship managers dedicated to serving Priority and Private Banking clients.
• Establish performance standards and KPIs, promoting accountability, collaboration, and continuous improvement.
• Facilitate cross-functional collaboration to drive client success and team alignment with business goals.

Risk and Compliance Oversight

• Ensure all portfolio management and client engagement activities comply with applicable regulatory requirements, internal policies, and risk management frameworks.
• Maintain oversight of portfolio-level risk indicators and implement timely corrective actions as necessary.

Business Reporting and Insights

• Monitor key performance indicators (KPIs) including portfolio growth, revenue generation, client acquisition, retention, and satisfaction.
• Deliver regular updates and strategic insights to senior management to support business planning and decision-making.

Key Performance Indicators (KPIs)

• Revenue and Profitability per Client
• New-to-Bank Client Acquisition and Conversion Rates
• Client Retention and Satisfaction (e.g., Net Promoter Score)
• Portfolio Penetration and Cross-Sell Ratios
• Lead Pipeline Velocity and Conversion Metrics
• Customer Lifecycle Progression and Retention Metrics
• Regulatory Compliance and Risk Metrics

Specialist Skills / Technical Knowledge Required for this role:

• Bachelor’s degree in finance, Business, Economics, or related discipline; Master’s degree (MBA) preferred.
• Minimum of 15 years of progressive experience in wealth management, private banking, or consumer banking, including leadership roles.
• Deep expertise in managing Priority and/or Private Banking client segments with a strong understanding of financial advisory, portfolio strategy, and customer lifecycle management.
• Demonstrated success in pipeline and leads management, portfolio development, and team leadership.
• Familiarity with banking regulatory standards, compliance frameworks, and risk governance practices.

Job Info

• Job Identification 3415
• Posting Date 07/25/2025, 07:34 AM
• Apply Before 08/31/2025, 07:34 AM
• Locations Abu Dhabi, Al Rowdah, Shk Rashid Bin Saeed St. 313 ADIB New Headquarters Branch, Sh. Zayed Main Branch Abu Dhabi United Arab Emirates, Abu Dhabi, AE

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Description
Amazon has an exciting Occupancy Planner (OP) opportunity available in Dubai. As a key leader within Amazon's Global Real Estate & Facilities (GREF) team, the Occupancy Planner (OP) will oversee the strategic and tactical management of space and allocations within the corporate real estate portfolio for their assigned area. The area lead collaborates closely with various stakeholders to drive successful occupancy planning initiatives and deliver data-driven recommendations for future space requirements
The OP will be expected to align real estate strategy to business needs in partnership with key GREF stakeholders and maintain a customer centric approach. The role will partner with both business leaders and employees to understand and influence space needs and requirements to inform supply and demand allocations. The role will be responsible for developing strategic recommendations on business line space allocations at a city level by leveraging Amazon's size and scale and translating business requirements into effective solutions aligned with the workplace strategy. The OP will oversee the Middle East and North Africa regions to include planning, budgeting, and activities that support corporate office locations across their assigned area.
The optimal candidate is an experienced and engaging professional who will excel within an entrepreneurial culture - providing vision, leadership, and communication - not afraid to dive deep into details and take ownership. They should also understand the nuance of being approachable, while at the same time consultative- providing direction/recommendations and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause. An ideal candidate is able to navigate high level of ambiguity and demonstrate a bias for action, taking calculated risks in a fast-paced environment.
Key job responsibilities
- Manage and guide an OP team of vendors responsible for the tactical occupancy planning across the area, ensuring all activities align with the Amazon's goals and standards.
- Oversee the collection, verification, and analysis of headcount and space data, including current capacity and future projections, to support strategic occupancy planning and area optimization.
- Act as the primary liaison between the OP area teams, the GREF EMEA OP manager, and local business units. Ensure effective communication and collaboration to gather strategic direction and align area occupancy plans with regional requirements and local business needs.
- Develop occupancy scenarios and migration plans, evaluating multiple options to deliver data-driven recommendations that support real estate strategy and business goals.
- Project manage all occupancy planning activities, including data collection, scenario analysis, and presentation of recommendations for your assigned area to the regional OP lead; facilitate alignment calls with Workplace Strategists.
- Oversee all reporting on area-based occupancy metrics, space allocations, and other relevant data to support real estate decisions and portfolio strategy.
- Manage day-to-day operational occupancy requests and coordinate with GREF teams to ensure accurate and up-to-date space utilization data and as-built documentation for assigned area.
- Responsible for production for Geo reporting, e.g. Monthly/Quarterly Business Reviews
Basic Qualifications
- Bachelor's degree in Finance, Project Management, architecture, interior design or related field, or related professional experience.
- 7+ years professional experience required, a significant portion of which should demonstrate success in leading portfolio strategy and broad scale occupancy planning and move management projects.
- 5+ years in program/ project management, to include delivering cross functional projects.
Preferred Qualifications
- Strong ability to think strategically and develop long-term occupancy plans that align with business objectives and real estate strategies.
- Expertise in analyzing complex data sets, identifying trends, and using data to inform strategic decisions and optimize space utilization.
- Excellent communication skills, with the ability to engage and influence stakeholders at all levels, build strong relationships, and manage expectations effectively.
- Strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and ensure timely delivery of high-quality outputs.
- In-depth understanding of occupancy planning, space management, and corporate real estate, with experience in managing large, geographically diverse portfolios.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Role Overview**
The Portfolio, Governance and Conduct Risk Manager will be responsible for developing, implementing, and maintaining a robust framework for governance and conduct risk and portfolio management within the bank. This role ensures adherence to regulatory requirements, internal policies, and best practices, fostering a culture of ethical conduct and sound decision-making across the organization. The manager will work closely with various business lines, legal, compliance, and risk management teams to identify, assess, monitor, and mitigate governance and conduct risks.
**Key Responsibilities**
+ Design, develop, and implement the bank's governance and conduct risk framework, policies, procedures, and standards in line with regulatory expectations and industry best practices.
+ Ensure the framework integrates effectively with the overall enterprise risk management (ERM) framework.
+ Develop and maintain a robust control environment for governance and conduct risks.
+ Conduct regular risk assessments to identify potential governance and conduct risks inherent in business activities, new products, services, and processes.
+ Analyze emerging regulatory requirements and industry trends to proactively identify and assess new or evolving governance and conduct risks.
+ Facilitate workshops and discussions with business units to understand their specific risk profiles and controls.
+ Establish and monitor key risk indicators (KRIs) and key performance indicators (KPIs) related to governance and conduct risk.
+ Develop and deliver comprehensive reports on governance and conduct risk exposures, control effectiveness, and mitigation activities to senior management, risk committees, and the Board of Directors.
+ Oversee the tracking and resolution of governance and conduct risk issues and incidents.
+ Provide expert advice and guidance to business units and support functions on governance and conduct risk matters, including policy interpretation and control implementation.
+ Develop and implement conduct-related policies (e.g., conflicts of interest, market conduct, data ethics, employee conduct) and ensure their effective communication and adoption.
+ Develop and deliver training programs to raise awareness and understanding of governance and conduct risk principles, policies, and expected behaviors across the bank.
+ Champion a strong risk culture and ethical conduct throughout the organization, promoting transparency, accountability, and integrity.
+ Stay abreast of changes in global and local regulatory landscapes pertaining to governance and conduct risk.
+ Assist in preparing for and responding to regulatory examinations and requests related to governance and conduct risk.
**Qualifications**
**Education**
+ Bachelor's degree in Finance, Business Administration, Law, Economics, or a related field.
+ Master's degree or relevant professional certifications (e.g., FRM, PRM, CAMS, ICA qualifications) are a plus.
**Skills & Competencies**
+ **Regulatory Knowledge:** Understanding of banking regulations, corporate governance principles, and conduct risk expectations.
+ **Analytical Skills:** Excellent analytical and problem-solving abilities, with a keen eye for detail and the capacity to synthesize complex information.
+ **Communication:** Exceptional verbal and written communication skills, with the ability to articulate complex risk concepts to diverse audiences, including senior management and regulators.
+ **Interpersonal Skills:** Strong ability to build relationships, influence stakeholders, and collaborate effectively across all levels of the organization.
+ **Strategic Thinking:** Ability to think strategically and translate regulatory requirements and risk insights into practical and effective business solutions.
+ **Project Management:** Proven ability to manage multiple projects simultaneously, meet deadlines, and deliver high-quality results.
+ **Integrity:** Unquestionable integrity and ethical standards.
+ **Technical Proficiency:** Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with GRC (Governance, Risk, and Compliance) software is a plus.
**Reporting Structure**
The Governance and Conduct Risk Manager will have a direct reporting line to MEA Risk Cluster Head and it will be matrix reporting to UAE Chief Risk Officer.
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**Job Family Group:**
Risk Management
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**Job Family:**
Portfolio Credit Risk Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Analytical Thinking, Credible Challenge, Governance, Monitoring and Evaluation, Policy and Procedure, Policy and Regulation, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Overview

Role Overview

The Portfolio, Governance and Conduct Risk Manager will be responsible for developing, implementing, and maintaining a robust framework for governance and conduct risk and portfolio management within the bank. This role ensures adherence to regulatory requirements, internal policies, and best practices, fostering a culture of ethical conduct and sound decision-making across the organization. The manager will work closely with various business lines, legal, compliance, and risk management teams to identify, assess, monitor, and mitigate governance and conduct risks.

Responsibilities

• Design, develop, and implement the bank’s governance and conduct risk framework, policies, procedures, and standards in line with regulatory expectations and industry best practices.
• Ensure the framework integrates effectively with the overall enterprise risk management (ERM) framework.
• Develop and maintain a robust control environment for governance and conduct risks.
• Conduct regular risk assessments to identify potential governance and conduct risks inherent in business activities, new products, services, and processes.
• Analyze emerging regulatory requirements and industry trends to proactively identify and assess new or evolving governance and conduct risks.
• Facilitate workshops and discussions with business units to understand their specific risk profiles and controls.
• Establish and monitor key risk indicators (KRIs) and key performance indicators (KPIs) related to governance and conduct risk.
• Develop and deliver comprehensive reports on governance and conduct risk exposures, control effectiveness, and mitigation activities to senior management, risk committees, and the Board of Directors.
• Oversee the tracking and resolution of governance and conduct risk issues and incidents.
• Provide expert advice and guidance to business units and support functions on governance and conduct risk matters, including policy interpretation and control implementation.
• Develop and implement conduct-related policies (e.g., conflicts of interest, market conduct, data ethics, employee conduct) and ensure their effective communication and adoption.
• Develop and deliver training programs to raise awareness and understanding of governance and conduct risk principles, policies, and expected behaviors across the bank.
• Champion a strong risk culture and ethical conduct throughout the organization, promoting transparency, accountability, and integrity.
• Stay abreast of changes in global and local regulatory landscapes pertaining to governance and conduct risk.
• Assist in preparing for and responding to regulatory examinations and requests related to governance and conduct risk.

Qualifications

Education

• Bachelor’s degree in Finance, Business Administration, Law, Economics, or a related field.
• Master’s degree or relevant professional certifications (e.g., FRM, PRM, CAMS, ICA qualifications) are a plus.

Skills & Competencies

• Regulatory Knowledge: Understanding of banking regulations, corporate governance principles, and conduct risk expectations.
• Analytical Skills: Excellent analytical and problem-solving abilities, with a keen eye for detail and the capacity to synthesize complex information.
• Communication: Exceptional verbal and written communication skills, with the ability to articulate complex risk concepts to diverse audiences, including senior management and regulators.
• Interpersonal Skills: Strong ability to build relationships, influence stakeholders, and collaborate effectively across all levels of the organization.
• Strategic Thinking: Ability to think strategically and translate regulatory requirements and risk insights into practical and effective business solutions.
• Project Management: Proven ability to manage multiple projects simultaneously, meet deadlines, and deliver high-quality results.
• Integrity: Unquestionable integrity and ethical standards.
• Technical Proficiency: Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with GRC (Governance, Risk, and Compliance) software is a plus.

Reporting Structure

The Governance and Conduct Risk Manager will have a direct reporting line to MEA Risk Cluster Head and it will be matrix reporting to UAE Chief Risk Officer.

Job Details

• Time Type: Full time
• Job Family Group: Risk Management
• Job Family: Portfolio Credit Risk Management

Most Relevant Skills

• Analytical Thinking
• Credible Challenge
• Governance
• Monitoring and Evaluation
• Policy and Procedure
• Policy and Regulation
• Product Knowledge
• Risk Controls and Monitors
• Risk Identification and Assessment
• Risk Remediation

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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# For additional information, please review .**Role Overview**The Governance and Conduct Risk Manager will be responsible for developing, implementing, and maintaining a robust framework for governance and conduct risk within the bank. This role ensures adherence to regulatory requirements, internal policies, and best practices, fostering a culture of ethical conduct and sound decision-making across the organization. The manager will work closely with various business lines, legal, compliance, and risk management teams to identify, assess, monitor, and mitigate governance and conduct risks.**Key Responsibilities*** Design, develop, and implement the bank’s governance and conduct risk framework, policies, procedures, and standards in line with regulatory expectations and industry best practices.* Ensure the framework integrates effectively with the overall enterprise risk management (ERM) framework.* Develop and maintain a robust control environment for governance and conduct risks.* Conduct regular risk assessments to identify potential governance and conduct risks inherent in business activities, new products, services, and processes.* Analyze emerging regulatory requirements and industry trends to proactively identify and assess new or evolving governance and conduct risks.* Facilitate workshops and discussions with business units to understand their specific risk profiles and controls.* Establish and monitor key risk indicators (KRIs) and key performance indicators (KPIs) related to governance and conduct risk.* Develop and deliver comprehensive reports on governance and conduct risk exposures, control effectiveness, and mitigation activities to senior management, risk committees, and the Board of Directors.* Oversee the tracking and resolution of governance and conduct risk issues and incidents.* Provide expert advice and guidance to business units and support functions on governance and conduct risk matters, including policy interpretation and control implementation.* Develop and implement conduct-related policies (e.g., conflicts of interest, market conduct, data ethics, employee conduct) and ensure their effective communication and adoption.* Develop and deliver training programs to raise awareness and understanding of governance and conduct risk principles, policies, and expected behaviors across the bank.* Champion a strong risk culture and ethical conduct throughout the organization, promoting transparency, accountability, and integrity.* Stay abreast of changes in global and local regulatory landscapes pertaining to governance and conduct risk.* Assist in preparing for and responding to regulatory examinations and requests related to governance and conduct risk.**Qualifications***Education*** Bachelor's degree in Finance, Business Administration, Law, Economics, or a related field.* Master's degree or relevant professional certifications (e.g., FRM, PRM, CAMS, ICA qualifications) are a plus.**Skills & Competencies*** **Regulatory Knowledge:** Understanding of banking regulations, corporate governance principles, and conduct risk expectations.* **Analytical Skills:** Excellent analytical and problem-solving abilities, with a keen eye for detail and the capacity to synthesize complex information.* **Communication:** Exceptional verbal and written communication skills, with the ability to articulate complex risk concepts to diverse audiences, including senior management and regulators.* **Interpersonal Skills:** Strong ability to build relationships, influence stakeholders, and collaborate effectively across all levels of the organization.* **Strategic Thinking:** Ability to think strategically and translate regulatory requirements and risk insights into practical and effective business solutions.* **Project Management:** Proven ability to manage multiple projects simultaneously, meet deadlines, and deliver high-quality results.* **Integrity:** Unquestionable integrity and ethical standards.* **Technical Proficiency:** Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with GRC (Governance, Risk, and Compliance) software is a plus.**Reporting Structure**The Governance and Conduct Risk Manager will have a direct reporting line to MEA Risk Cluster Head and it will be matrix reporting to UAE Chief Risk Officer.---**Job Family Group:**Risk Management---**Job Family:**Portfolio Credit Risk Management---**Time Type:**Full time---**Most Relevant Skills**Analytical Thinking, Credible Challenge, Governance, Monitoring and Evaluation, Policy and Procedure, Policy and Regulation, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.---**Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.---*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *.* *View Citi’s and the poster.* #J-18808-Ljbffr