1 315 Client Care Analyst jobs in the United Arab Emirates

Key Performance Indicators

Customer Service Representative

Our sales team is seeking an enthusiastic and result-driven Customer Service Representative to provide exceptional customer experiences, drive revenue growth, and build lasting relationships with our clients.

Responsibilities

• Foster a positive and welcoming atmosphere in the shop floor, ensuring excellent customer service standards are consistently met.
• Utilize effective communication skills to engage with customers, understand their needs, and suggest relevant products or services.
• Manage cash transactions efficiently, accurately handle returns and exchanges, and maintain a high level of product knowledge.
• Ensure timely and efficient processing of inventory, adhere to security protocols, and maintain accurate stock records.
• Contribute to achieving sales targets by providing personalized recommendations, promoting products, and upselling/cross-selling opportunities.
• Collaborate with colleagues to achieve team goals, share knowledge, and support each other in delivering exceptional customer experiences.
• Participate in visual merchandising activities to create an attractive and inviting store environment that drives sales and customer engagement.

Requirements

• High school diploma or equivalent required; associate's degree preferred.
• Previous retail or customer-facing experience beneficial.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Basic computer skills and proficiency in MS Office.
• Flexibility to work varying shifts, including weekends and holidays.

Benefits

• A competitive hourly wage.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment.

Equal Employment Opportunity

We are an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by law.

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer support function, you will play a vital role in maintaining exceptional customer satisfaction and upholding our company's reputation.

This is a mid-level position that requires a strong technical background and excellent communication skills. You will serve as the primary point of contact for customers, resolving technical issues promptly and accurately.

Your ability to analyze complex problems, think critically, and develop effective solutions will be essential in this role. You must also possess excellent verbal and written communication skills to interact with both technical and non-technical individuals.

In addition to providing top-notch technical support, you will also have opportunities to contribute to process improvements, enhance customer experience, and maintain high technical standards.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in a customer support or technical support role.
• Strong problem-solving skills and an analytical mindset.
• Excellent verbal and written communication skills for diverse audiences.
• Familiarity with customer support software and CRM systems is preferred.

As a member of our team, you can expect:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• The chance to make a real impact on customer satisfaction.

Please note that this is a full-time position requiring a commitment to continuous learning and professional development in the field.

About Us:

Our company is a leading player in the global well-being industry, with a portfolio of renowned international and homegrown brands across multiple sectors.

Our vision is to inspire people to achieve success while making the world a better place. We operate across various regions, introducing new brands and creating opportunities for growth and development.

About the Role:

• Ensure exceptional customer satisfaction through supervising, monitoring, and evaluating the quality and effectiveness of service provided by staff.
• Guarantee accuracy in dispensing all medications, including controlled substances and insurance prescriptions.
• Adhere to strict insurance protocols, promptly documenting, communicating, and following up on tasks.
• Address staffing issues, such as interviewing potential candidates, conducting performance reviews, organizing daily schedules, handling complaints, and providing training and development opportunities.
• Better understand current and future customer needs by building rapport with existing and potential customers, enhancing relationships, and increasing sales and margin returns.
• Implement effective sales and marketing strategies for all product ranges, collaborating with vendors and manufacturers to create engaging displays and promotions.
• Achieve exceptional business results, drive initiatives, and meet targets.
• Participate in assigned projects involving industry organizations, supply chain initiatives, and other special projects.
• Organize store events, promotions, and displays.
• Provide regular updates to area managers on business performance, new initiatives, and key issues.
• Develop business strategies to increase customer pools, expand store traffic, and optimize profitability.
• Prepare annual budgets, schedule expenditures, analyze variances, and initiate corrective actions.
• Analyze sales data, forecast future sales, identify trends, and facilitate planning.
• Maintain communication with vendors and shippers.
• Manage daily store operations, ensuring adherence to company policies, programs, and procedures.
• Comply with legal requirements, ensuring valid licenses and staff certifications.
• Maintain high store standards and visual merchandising.

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Required Skills and Qualifications:
• Bachelor's Degree in Pharmacy.
• License from relevant authorities.
• Minimum 2 years of experience as a registered pharmacist and store manager in the UAE.
• Strong English or Arabic communication skills.

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Additional Skills:
• Merchandising.
• Product knowledge.
• Problem-solving skills.
• Quality and customer service orientation.

Arabic -Speaking Client Relations Manager – Dubai

The role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company's legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Arabic speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality

Kazakh-Speaking Client Relations Manager - Dubai

The Role:

We are looking for a passionate and self-motivated professional to join our Client Relations team.

• Develop and maintain excellent relationships with prospective and existing clients.
• Responsible for activating new client leads and following up with potential clients.
• Handle client inquiries and ensure that high level service is provided.
• Perform personal clientele analysis and take actions as required.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.
• Ensure compliance with the company's legal guidelines and compliance procedures.
• Provide suggestions on system enhancements.
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.
• Contribute to the team effort by achieving targeted results.
• Cooperate effectively with other departments as necessary.

• Degree in any business-related field.
• Client handling experience in the financial services sector will be considered an advantage.
• Fluent Kazakh speaker with excellent oral and written skills in English.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Strong computer literacy.
• Valid work permit required.

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

• Let's Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Show Your Skills – Live Technical Session
• Final Connection – Final Interview

All applications will be treated with strict confidentiality

Arabic -Speaking Client Relations Manager – Dubai

The role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Arabic speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!

Kazakh-Speaking Client Relations Manager - Dubai

The Role:

We are looking for a passionate and self-motivated professional to join our Client Relations team.

• Develop and maintain excellent relationships with prospective and existing clients.
• Responsible for activating new client leads and following up with potential clients.
• Handle client inquiries and ensure that high level service is provided.
• Perform personal clientele analysis and take actions as required.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.
• Ensure compliance with the company’s legal guidelines and compliance procedures.
• Provide suggestions on system enhancements.
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.
• Contribute to the team effort by achieving targeted results.
• Cooperate effectively with other departments as necessary.

• Degree in any business-related field.
• Client handling experience in the financial services sector will be considered an advantage.
• Fluent Kazakh speaker with excellent oral and written skills in English.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Strong computer literacy.
• Valid work permit required.

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Show Your Skills – Live Technical Session
• Final Connection – Final Interview

All applications will be treated with strict confidentiality!

Dubai, United Arab Emirates | Posted on 16/07/2025

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

The Client Relations Officer oversees the entirety of the administrative processrequired to issue or amend trade licenses while answering all related inquiries byprofessional partners and clients. The role requires monitoring the CRM systemand checking information accuracy to ensure processes run smoothly andapplications are processed in a timely manner.

Responsibilities:

• Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients andprofessional partners
  
• Monitoring and updating the CRM system regularly when managing aportfolio of work
  
• Accurately analyzing the content of all documentation such as passports,application forms and resolutions
  
• Responding to all partners’ and clients’ emails and queries on a range ofscenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA’s reputationand integrity is maintained
  
• Fostering long-lasting business relationships with clients and professionalpartners
  
• Handling complaints and finding optimal solutions to ensure clients’ happinessand retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectivelyon phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience isadvantageous

As anemployee of IFZA, you can expect:

• 24 working days as annual leave
• Annualflight home
• Medicalinsurance plan (with the option to upgrade at your own cost)
• Access toexclusive Fazaa discounts (applicable in participating retail stores, food& beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)

Vyssor Group HQ: Dubai, Dubai, United Arab Emirates Remote job 17 hrs ago

About Vyssor

Vyssor Group is a fast-scaling company based in Dubai, dedicated to helping international entrepreneurs set up and run businesses in the UAE. With over 120 clients and a team driven by operational excellence, Vyssor is undergoing a systems overhaul, automating key workflows through Zoho to enhance client communication and internal efficiency. Our service offerings are typically incorporation, accounting/bookkeeping, recruitment.

As we prepare for our next growth phase, we’re looking for a Client Relations Associate who can help us maintain a strong human touch, without drowning in manual updates.

We will be hiring you on a part-time basis and aiming to ramp up in about 1 month when you will become full-time.

About You

You’re organized, people-smart, and proactive. You’ve probably worked in client service or support roles before, maybe at an agency, a startup, or a service-based company. You know how to manage client expectations, stay on top of deadlines, and communicate clearly. Even under pressure.

You thrive in structured environments but aren’t afraid to improvise when necessary.

You’re comfortable using digital tools (or learning them fast), and you value clarity, ownership, and problem-solving. You don’t need to be chased, you chase answers yourself.

Ideally you are based in the Balkans and you can work business hours in UAE time, and be flexible to respond to urgent matters outside of these hours.

Key Objectives

• Keep clients informed and confident by answering questions quickly and professionally
• Track and manage multiple client timelines using Zoho Projects
• Ensure client deadlines are visible, accurate, and escalated when needed
• Collaborate with internal teams when issues arise or clients need extra support
• Build strong working relationships with Vyssor’s clients through consistent, clear communication

Main Responsibilities

• Respond to client inquiries via Zoho Desk and WhatsApp (ticketing system)
• Monitor active tasks in Zoho Projects and ensure deadlines are met
• Escalate technical or operational issues to relevant team members
• Help maintain consistency in client communication, using templates where applicable
• Coordinate across CRM, Desk, and Projects to ensure no detail falls through the cracks
• Participate in team check-ins and report on task progress or client satisfaction issues
• Assist with basic client onboarding and document follow-ups as needed

Requirements

• 1–2 years of experience in customer service, operations, or account support
• Excellent English communication skills (written and verbal)
• Proficient with CRM or ticketing systems (Zoho experience is a plus)
• Calm under pressure and able to juggle multiple priorities
• Detail-oriented and self-managed in a remote environment
• Strong interpersonal skills with a service-first mindset
• Bonus: Familiarity with automation workflows or project tools (e.g., Asana, Trello, Zoho Projects)
• The schedule is 9 am to 5 pm Monday to Friday. We do not expect you to work outside of these hours, BUT, we expect you to at least check your emails and messages outside of these hours and respond to urgent requests.

What You’ll Get

• Part-time for the first month probably, until we ramp up, and if everything goes well you’ll become full-time permanent.
• A chance to grow into a full-time role as Vyssor scales
• Starting remote salary ($800–$900/month) for full-time and prorated for part-time.
• Flexible, autonomous work in a systems-driven, low-drama team
• Experience in a high-growth international company
• Structured tools and workflows that make your job smoother

Not for you if: you need constant supervision, dislike structured systems, or struggle with time management.

Perfect for you if: you’re organized, resourceful, and thrive in client-facing roles without needing to be micromanaged.