What Jobs are available for Client Care Analyst in the United Arab Emirates?

Overview

At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.

From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together—as individuals and as a team.

Responsibilities

• Develop and execute portfolio strategy, driving growth in selected categories.
• Recruit and onboard high-potential suppliers, meeting quarterly targets.
• Negotiate deals, manage P&L, and oversee inventory and pricing.
• Provide data-driven insights and advice to optimize supplier success.
• Track and report business development results, analyzing data.
• Lead projects to enhance customer and partner experiences.
• Conduct strategic meetings with suppliers to align objectives.
• Coordinate and collaborate across different teams and locations to ensure smooth execution of projects and initiatives.

Expected Qualifications

• Bachelor’s or Master’s Degree preferably in Engineering, Management, Business or related fields.
• Extensive experience in business development or sales, preferably in an e-commerce or a tech company, with a focus on Fashion.
• Proficiency in conducting market research to identify potential vendors, assess their product offerings, and evaluate their suitability for partnership.
• Demonstrated ability to negotiate terms, contracts, and pricing with potential vendors to secure favorable agreements for both parties.
• Strong experience in coordinating with cross-functional and cross-location teams, acting as a key bridge to drive collaboration and alignment.
• Fluency in English and Arabic communication, both written and verbal.

What We Offer

• Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
• Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

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Overview

Our client is a global digital assurance company specializing in quality engineering and testing solutions for enterprises across banking, financial services, insurance, retail, and telecom sectors. It offers services such as performance testing, robotic process automation, and customer experience monitoring to support digital transformation initiatives. This role focuses on the BFSI segment only.

Responsibilities

• Strategic Account Management:
  • Develop and execute multi-year strategic account plans for each client, mapping our service capabilities to their long-term business goals.
  • Own the account P&L, including revenue forecasting, profitability management, and achievement of annual revenue and booking targets.
  • Focus on "farming" and mining existing accounts for new growth opportunities, cross-selling, and up-selling our full suite of QE services.
• Executive Relationship Management:
  • Cultivate and maintain deep, long-term relationships with key client stakeholders, from C-level executives (CIO, CTO, CDO) to VPs and Directors of business and technology units.
  • Act as the primary executive point of contact and the 'face of the company' for your accounts, ensuring a seamless client experience.
  • Drive client satisfaction (CSAT) and loyalty, acting as an escalation point to ensure service delivery excellence and the resolution of any issues.
• Business Development & Consultative Selling:
  • Lead the entire sales cycle for new opportunities within your accounts, from opportunity identification and qualification to proposal development, negotiation, and closure.
  • Collaborate closely with pre-sales, solution architects, and delivery teams to craft compelling, bespoke solutions that address specific client challenges.
  • Negotiate large-scale, complex, multi-year outsourcing contracts, statements of work (SOWs), and Master Services Agreements (MSAs).
• Domain Expertise & Thought Leadership:
  • Serve as a subject matter expert on Quality Engineering trends and their application within the banking sector (e.g., Open Banking, Digital Banking, Core Banking Modernization, Cybersecurity).
  • Understand the unique regulatory and business landscape of the Middle East banking industry
  • Represent the company at industry forums, conferences, and executive roundtables.

Required Skills & Experience

• Experience: A minimum of 12-15 years of experience in IT services sales, consulting, or account management.
• Industry Focus: At least 7+ years of recent, demonstrable experience managing and growing large strategic accounts within the Banking and Financial Services (BFS) sector in the Middle East.
• Geographic Expertise: A proven track record of success and deep-rooted professional networks in key GCC markets, specifically the United Arab Emirates (UAE)
• Service Offering Knowledge: Strong understanding of the IT outsourcing landscape. Specific experience selling or managing services in Quality Engineering, Software Testing, Test Automation, or Application Development & Maintenance (ADM) is essential.
• Sales Acumen: Verifiable track record of consistently achieving and exceeding multi-million dollar annual revenue targets (USD10Mn+).
• C-Level Presence: Exceptional communication, presentation, and negotiation skills, with the gravitas to engage and build credibility with senior executives.
• Cultural Awareness: High degree of cultural sensitivity and experience navigating the business etiquette and relationship-driven culture of the Middle East.
• Language: Full professional fluency in English is mandatory.

Desirable Skills & Qualifications

• Education: An MBA or other relevant advanced degree.
• Technical Acumen: Direct experience with banking technology platforms (e.g., Core Banking Systems like Temenos T24, Finacle; Digital Banking platforms) is a plus
• Relationships: Pre-existing, transferable C-level relationships within major banks in the UAE

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Link to Privacy Policy Link to Cookie PolicySenior Specialist, Technical Account Management page is loaded# Senior Specialist, Technical Account Managementlocations: Dubaitime type: Full timeposted on: Posted Todayjob requisition id: R7995***Company Description***Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.***Job Description***TO BE FINALISED***The Role***In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.***What you’ll be doing:*** **Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.*** **Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.*** **Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.*** **Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.*** **Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.*** **Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.*** **Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.***Qualifications*** **4+ years of experience in a technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.*** **Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.*** **Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)*** **Familiarity with API-based integration methods and related tools/frameworks*** **Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)*** **Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.*** **Results-oriented approach with a focus on delivering exceptional customer satisfaction.*** **Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.*** **Willingness to travel occasionally to client sites as required.***Bring all of you to work***We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.***Life at Checkout.com***We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at Checkout.com, follow us on and #J-18808-Ljbffr

The Role
The Strategic Account Partner (VP level) will be responsible for the complete ownership (P&L) of a portfolio of 2-4 strategic banking accounts in the ME. Your mission is to move beyond a vendor relationship to become a deeply embedded strategic partner. You will be building C-level connections, understanding the client's business imperatives, and proactively identifying opportunities to drive value and growth through world-class QE solutions. Client Details Our client is a global digital assurance company specializing in quality engineering and testing solutions for enterprises across banking, financial services, insurance, retail, and telecom sectors. It offers services such as performance testing, robotic process automation, and customer experience monitoring to support digital transformation initiatives. This role focuses on the BFSI segment only. Description Strategic Account Management: * Develop and execute multi-year strategic account plans for each client, mapping our service capabilities to their long-term business goals. * Own the account P&L, including revenue forecasting, profitability management, and achievement of annual revenue and booking targets. * Focus on "farming" and mining existing accounts for new growth opportunities, cross-selling, and up-selling our full suite of QE services. Executive Relationship Management: * Cultivate and maintain deep, long-term relationships with key client stakeholders, from C-level executives (CIO, CTO, CDO) to VPs and Directors of business and technology units. * Act as the primary executive point of contact and the 'face of the company' for your accounts, ensuring a seamless client experience. * Drive client satisfaction (CSAT) and loyalty, acting as an escalation point to ensure service delivery excellence and the resolution of any issues. Business Development & Consultative Selling: * Lead the entire sales cycle for new opportunities within your accounts, from opportunity identification and qualification to proposal development, negotiation, and closure. * Collaborate closely with pre-sales, solution architects, and delivery teams to craft compelling, bespoke solutions that address specific client challenges. * Negotiate large-scale, complex, multi-year outsourcing contracts, statements of work (SOWs), and Master Services Agreements (MSAs). Domain Expertise & Thought Leadership: * Serve as a subject matter expert on Quality Engineering trends and their application within the banking sector (e.g., Open Banking, Digital Banking, Core Banking Modernization, Cybersecurity). * Understand the unique regulatory and business landscape of the Middle East banking industry * Represent the company at industry forums, conferences, and executive roundtables. Job Offer * A highly competitive compensation package, including a lucrative, performance-based incentive plan. * The opportunity to take a leadership role and shape our growth strategy in a key global market. * High visibility and direct impact on the company's success in the region. * A dynamic, entrepreneurial, and collaborative work culture that rewards innovation and strategic thinking.

Requirements
* Experience: A minimum of 12-15 years of experience in IT services sales, consulting, or account management. * Industry Focus: At least 7+ years of recent, demonstrable experience managing and growing large strategic accounts within the Banking and Financial Services (BFS) sector in the Middle East. * Geographic Expertise: A proven track record of success and deep-rooted professional networks in key GCC markets, specifically the United Arab Emirates (UAE) * Service Offering Knowledge: Strong understanding of the IT outsourcing landscape. Specific experience selling or managing services in Quality Engineering, Software Testing, Test Automation, or Application Development & Maintenance (ADM) is essential. * Sales Acumen: Verifiable track record of consistently achieving and exceeding multi-million dollar annual revenue targets (USD10Mn+). * C-Level Presence: Exceptional communication, presentation, and negotiation skills, with the gravitas to engage and build credibility with senior executives. * Cultural Awareness: High degree of cultural sensitivity and experience navigating the business etiquette and relationship-driven culture of the Middle East. * Language: Full professional fluency in English is mandatory. Desirable Skills & Qualifications * Education: An MBA or other relevant advanced degree. * Technical Acumen: Direct experience with banking technology platforms (e.g.

About the company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of: Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

Chainlink Labs seeks a Solution Support Analyst to support institutional clients in banking, solving technical issues, and enhancing customer satisfaction in the Web3 industry.

Description

About Us

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world's largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

Job Description

As a Solution Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Impact

Provide ongoing technical support to large scale, institutional users of our platform. Establish credibility with the relevant stakeholders within institutions to provide top level service to them. Help with the development of processes and practices that lead to increased efficiency. Develop a customer support knowledge base.

Requirements

Strong hands on experience investigating and solving technical issues on chain.
Background in building, maintaining and supporting complex software applications.
Strong knowledge of, and experience with blockchain/web3 technology.
Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
Hands on experience with block explorers.
Scripting skills highly preferred (Python in particular).

Preferred Requirements

Knowledge of the banking and capital markets industry, key sectors and asset types.
Strong knowledge of Chainlink technology and its application across the web3 industry.
Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix.
Ability to code (especially strongly typed languages and/or Solidity).
All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity

Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

Global Data Privacy Notice for Job Candidates and Applicants

Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

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Chainlink Labs seeks a Solution Support Analyst to ensure client success by troubleshooting, providing support, and enhancing processes for institutional users in banking and capital markets.

Description

About Us
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world's largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

Job Description
As a Solution Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Impact
Provide ongoing technical support to large scale, institutional users of our platform
Establish credibility with the relevant stakeholders within institutions to provide top level service to them
Help with the development of processes and practices that lead to increased efficiency
Develop a customer support knowledge base

Requirements
Strong hands on experience investigating and solving technical issues on chain.
Background in building, maintaining and supporting complex software applications
Strong knowledge of, and experience with blockchain/web3 technology
Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
Hands on experience with block explorers
Scripting skills highly preferred (Python in particular)

Preferred Requirements
Knowledge of the banking and capital markets industry, key sectors and asset types.
Strong knowledge of Chainlink technology and its application across the web3 industry
Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix
Ability to code (especially strongly typed languages and/or Solidity)

All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

Global Data Privacy Notice for Job Candidates and Applicants
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

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Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, AlSaqer Heavy Equipment, AlSaqer Property Management, Royal International Construction, and Royal Joinery.

We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.

Area of Responsibility System Support & Troubleshooting

• Provide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.
• Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.
• Log, track, and resolve incidents using the company’s helpdesk or escalation system .
• Coordinate with software vendors for unresolved or complex technical issues.

User Management & Configuration

• Manage user access, permissions, and security roles within the Autoline system.
• Configure workflows, settings, and user profiles according to operational requirements.
• Support new module or branch setups, data migration , and configuration activities.

System Maintenance & Updates

• Monitor system performance and ensure application availability and reliability .
• Assist in software upgrades, patch management, and UAT (User Acceptance Testing) .
• Verify system functionality post-upgrade and coordinate with internal IT teams.

Training & User Enablement

• Conduct onboarding and user training sessions for new and existing employees.
• Develop and maintain user manuals, SOPs, and training guides .
• Support staff in effectively using Autoline modules to optimize productivity.

Data Integrity & Reporting

• Ensure data accuracy and consistency across all modules and departments.
• Generate and support operational reports and dashboards as per management requirements.
• Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools .

Process Improvement & Documentation

• Identify system inefficiencies and recommend workflow or configuration improvements.
• Maintain documentation, change logs , and standard operating procedures.
• Participate in internal system audits to ensure data and IT governance compliance.

Collaboration & Coordination

• Work closely with department heads to understand business needs and translate them into system solutions.
• Liaise with IT infrastructure teams on server, network, or access-related issues .
• Coordinate with vendors for technical support, enhancements, and new features.

Qualifications & Certifications & Experience (Mandatory & Preferred)

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global) .
• Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).
• Experience troubleshooting application, database, and access-related issues.
• Familiarity with SQL , system configuration, and reporting tools.
• Excellent analytical, communication, and customer service skills.
• Ability to work under pressure and manage multiple support requests.

Skills & Competencies (Technical, Behavioral, and Soft) Technical Skills

• Autoline / Keyloop DMS
• SQL & Data Analysis
• System Configuration & User Management
• Helpdesk & Ticketing Systems
• DMS Integration Support
• Reporting & Documentation
• Microsoft Office (Advanced Excel Functions)

Behavioral Competencies

• Customer Focus – Understands user challenges and proactively resolves them.
• Accountability & Ownership – Delivers high-quality results with minimal supervision.
• Agility & Adaptability – Responds effectively to change and supports others through transitions.
• Collaboration & Influence – Builds strong cross-functional relationships and resolves conflicts constructively.
• Result Orientation – Sets clear goals and works proactively to achieve high performance.

Location: Abu Dhabi

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Job Summary

The Murex FO Business Analyst will be required to be part of GM IT FO Squad responsible to provide IT services to Global Markets team. The squad is responsible for support, change request and projects pertaining to Global Markets. Key responsibilities of the role include providing level 1 / level 2 trading floor support to traders and control groups.

Tasks

• Support traders, middle office users on daily issues including PL / position mismatches / market data, mkt operations, etc.
• Configure curves (rate, rate hedge, credit) and static data including securities, generators, indices, currencies, vol surface, portfolios, user groups, access rights etc., in Murex.
• Write new pre trade rules, create / amend lookup tables / simulation views / e-tradepad strategies / Live Book views.
• Work on Patch upgrades / version upgrades testing to reconcile any PL / Greeks issue & avoid any regressions.
• Reporting on progress on issues / showstoppers to manager and other stakeholders
• Assist in developing business and operational processes and to participate in developing system training artefacts when required

Job Knowledge & Experience

• Minimum 5 years of experience as Murex Front office Business Analyst
• Extensive experience in setting up and validating Interest rate curves including for ARRs.
• Expertise in multiple asset classes (at least 2 of the following) such as IR vanilla and exotic derivatives, Equity Derivatives, Commodity Derivatives, FX Derivatives, Structured Products Credit Derivatives, FIMM (Fixed Income, / Money Market).
• Expertise in terms of pricing, valuation, risk management and sensitivities including for exotic products.
• Strong exposure to FO Modules of Murex - E-Tradepad, Simulation, Livebook, RTPM, Pre-Trade Workflow, Market Data, Dynamic Tables, P&L Notepad, FDI Templates, Blotters, Risk Matrices etc.
• Experience in implementation and supporting Murex v3.1 with regards to front office capabilities
• Excellent knowledge of Capital Markets products and processes, front to back.
• Experience on implementation of both linear and non-linear products in Murex
• Strong analytical and problem-solving skills accompanied with excellent communication

Qualifications & Skills

• The candidate should possess either a postgraduate degree or qualification in Information Systems / Engineering / Business Administration.
• The candidate should carry a minimum relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.
• Strong record of stakeholder management and leadership skills
• Strong understanding of the financial markets, trading, and banking solutions
• Strong knowledge of the Global Markets products and practices, front-to-end: pricing, limit checks, booking, risk management, accounting generation, settlements, and confirmation generation
• Candidate must be technically astute and have had relevant exposure and experience with bank systems and processes.
• Strong proven track record of liaising with stakeholders for business requirements, specification documents, testing processes and other relevant information.
• Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.
• Candidate must display strong verbal and written communication skills.

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Responsibilities

• Perform installation, configuration, and maintenance of client PCs/laptops and related peripherals
• Setup and maintain collaboration tools, video conferencing systems, and meeting room facilities
• Troubleshoot hardware/software issues and support printing/scanning devices
• Provide both in-house and remote helpdesk support; track issues using a proper ticketing system
• Maintain housekeeping and documentation of IT inventory
• Assist in basic IT procurements and vendor coordination

Requirements

• Bachelor’s degree or other computer-related qualifications is required
• At least 2 years of experience in client support/helpdesk roles
• Proficiency in PC setup and troubleshooting, Microsoft Office/O365, email systems, and mobile device support
• Basic knowledge of networking (LAN/Wi-Fi, IP configuration, etc.)
• Strong customer service mindset with good communication skills
• A responsible team player, quick learner, and willing to take initiative
• Ability to work independently and under pressure to meet tight deadlines

We provide opportunities for long term career development with an expanding international practice. We offer attractive compensation and benefit package. Interested parties please send detailed CV, current & expected salary and availability by clicking Apply now.

Aedas is an Equal Opportunity Employer

(Data collected will be used for recruitment purpose only)

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