1 143 Client Communication jobs in the United Arab Emirates

We are seeking a professional and skilled Customer Service Representative to act as the liaison between our company and its current and potential customers.

The successful candidate will be able to take ownership for effectively resolving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Manage large volumes of inbound and outbound calls in a timely manner.
• Adhere to established communication protocols when handling different topics.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Built sustainable relationships and engage customers by going above and beyond.
• Maintain accurate records of all conversations in our call center database.
• Regularly attend educational seminars to improve knowledge and performance level.

• Previous experience in a customer support role.
• A track record of consistently meeting or exceeding quota.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• High school degree.

• At least 2 years of experience in a Call Center environment.

Communication & Planning Skills for Administrative Professionals

ID 493

Management Training Courses

This Communication and Planning Skills for Administrative Professionals training course is designed to help participants develop a ‘toolkit’ of skills and knowledge so that they can demonstrate capability and talent when it comes to communicating with others and achieving success.

• Exploring the world of effective communication through a variety of methods
• Understanding the key components of effective communications and how they need to be considered every time
• Uncovering the vital essentials to effective planning and how to ensure success
• Realising the importance of managing time, workloads and people rather than them managing you

• The Communication Process – the Sender / Receiver principle
• Barriers to effective communications and how to overcome them.
• Learn how to communicate with just about anyone – understand others’ work personalities.
• Vital interpersonal skills to enhance face-to-face communications – it’s about your Words / Music and Dance
• Learn how to engage the thinking brain to develop more assertive communications.
• Day 2: Communication Management
  • Learn how to communicate with difficult and demanding people.
  • Manage others rather than them manage you
  • Learn how to say ‘no’ more effectively
  • Understanding conflict and why it happens
  • Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement
• How to run effective meetings – uncover the 3 stages of world-class meetings
• Ensure buy-in and participant involvement at meetings
• Determine the 4-point plan for emails and letters
• Discover the 7 steps to effective business writing
• Understand the key principles of effective planning – the Wheel of Success
• Determine how to set attainable goals to ensure the best chance of success
• Learn the 3 Principles of effective Time Management
• Learn how to prioritise your workload to aid in planning your tasks effectively
• Discover how to deal with your ’Time Bandits’
• Learn the 5 Steps to the art of ‘Delegation’ – it’s not about ‘Allocation’
• Day 5: Planning Add-ons
  • Learn how to get proposals accepted
  • Establish problem-solving techniques to ensure success every time
  • Principles to determine the need for continuous improvement using the WIN / LEARN / CHANGE Model
  • Programme Review – Let’s remind, review and reassure
  • Let’s plan – action planning for improved Performance and Behavioural outputs

About GovConnect:

GovConnect is your one-stop partner for all government-related business services in the UAE. From setting up your company in a free zone or mainland, to handling corporate tax registration, visas, PRO services, and business relocation—we simplify the process so you can focus on growth. We proudly serve entrepreneurs, SMEs, and corporates with expert guidance and full-service execution.

Role Overview:

We are seeking a motivated and professional Customer Service & Lead Generation Executive to be the first point of contact for our potential clients. This role focuses on making outbound calls, engaging with prospects, introducing GovConnect's services, and identifying qualified leads to be handed over to the Manager for closing.

Key Responsibilities:

• Make outbound cold calls to potential clients (entrepreneurs, SMEs, corporates).
• Introduce GovConnect's services and explain the value we bring.
• Qualify leads by understanding client needs, business stage, and requirements.
• Schedule appointments and forward warm leads to the Manager for deal closure.
• Maintain accurate records of leads, calls, and conversations in the CRM system.
• Provide excellent customer service, ensuring every prospect has a professional first impression of GovConnect.
• Support the team with occasional follow-ups on client documentation or inquiries.
• Participate in social media videos and campaigns to generate leads and build brand awareness.
  
  

Requirements:

• Fluent in Arabic and English (both written and spoken).
• Previous experience in telesales, customer service, or lead generation (preferably in business setup, real estate, or related industries in the UAE).
• Strong communication and persuasion skills; confident in cold calling.
• Target-driven and motivated to support the team in meeting sales goals.
• Well-organized, proactive, and able to manage multiple leads simultaneously.

What We Offer:

• Competitive salary + performance incentives.
• Training and development on UAE business setup and government services.
• Career growth opportunities within GovConnect and the wider Driven Group.
• A dynamic and supportive work environment.
  
  

We are a pioneering, family-run pharmaceutical company focused on reproductive hormone treatments for lifelong well-being. We also offer food supplements and medical devices used in gynaecology, fertility, obstetrics, and endocrinology. Distributing in over 90 countries, with approximately 1,300 employees, 22 subsidiaries, and 5 production sites, we are growing through recruiting exceptional talent and fostering a thriving environment.

This mid-senior role supports sales administration, logistics, and planning for key accounts, affiliates, or third parties globally, acting as the primary client contact for all supply matters. Responsibilities encompass the entire supply chain, from demand analysis and integrated business planning to order-to-cash cycle management and performance measurement, across our international markets.

1. Order to Cash Management: Manage sales order processing, invoicing, and the order book. Support demand forecasting and keep clients informed about delivery schedules.
2. Market Demand Forecast Management: Negotiate and collect rolling forecasts, support local planning processes, monitor demand trends, and implement corrective actions.
3. Customer Service: Maintain high service levels, act as the point of contact for delivery follow-up, timing, and quantities.
4. Order Fulfilment & Logistics: Oversee order preparation, carrier relationships, export documentation, shipment bookings, and transportation billing, including Track-and-Trace and return management.
5. Credit Management: Monitor payments, maintain DSO reports, and follow up on irregularities.
6. New Product Introduction & Development: Facilitate product launches, initiate SKU creation, coordinate with artwork and serialization departments, and maintain launch plans.
7. KPIs & Performance Management: Develop and monitor KPIs, provide analytics, and support decision-making.

Additional responsibilities include transportation, inventory optimization, product dispatch, regulatory liaison, and administrative tasks.

• Strong knowledge of sales administration, logistics, transportation, order-to-cash, and customs.
• Experience with ERP systems.
• Over 10 years of experience in the pharmaceutical industry.
• Fluency in English; additional languages (French, Spanish, Chinese, German, Russian) preferred.
• Independent worker with decision-making skills.
• Adaptability to fast-paced, changing environments.

This job posting is for a position with our reputed Client in Abu Dhabi for Food Service of their employees.

Education:

Basic Education: Any. Previous Experience: Worked in Fastfood chain, QSR (Quick Service Restaurant). Minimum 1 year working experience in UAE. Candidates currently in UAE.

Job Description:

1. Assembling and packing food orders in carry-out containers and bags
2. Assisting cooks with food preparation
3. Taking payments for food orders and providing correct change
4. Cleaning tables in dining areas
5. Stocking condiment and beverage stations
6. Taking customer orders via telephone and mobile apps

Desired Profile:

Similar to job description, candidates should have relevant experience in food service roles.

Al Reem Island, City of Lights,
Addax Tower, 5107,
Abu Dhabi, UAE,
PO Box 47019

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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We are hiring for a Customer Service position in the UAE, with free visa and accommodation provided.

Applicants should have:

1. Strong communication skills
2. A positive attitude
3. A passion for helping customers

We offer a competitive salary . For more details, please call or WhatsApp .

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Established in 2015, Dr. Job is an online platform that connects employers with skilled job seekers, making it the UAE's premier job portal, attracting thousands of visitors daily.

Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE's leading companies, we deploy the industry best tailored manpower services to advance our client success.

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer complaints.
5. Keeping records of customer interactions, transactions, comments, and complaints.

Job Type: Full-time

TAA Project Management Services is currently recruiting for a Customer Service Intern to work on a full-time/part-time basis in Dubai for a period of 6 months , leading to a permanent position .

The Customer Service Officer is responsible for addressing complaints, issues, and queries of clients via email, telephone, or website; ensuring close, professional, and efficient relations and solutions according to the company standards.

1. Ensuring close, professional, and efficient relations with customers, with a company representative present at all times.
2. Understanding customer needs, improving their satisfaction, and collecting feedback on services provided.
3. Addressing complaints/issues posted by clients on the company website.
4. Assisting other departments with client relations during difficult times.
5. Supporting providers in resolving their problems.
6. Following up on all complaints and queries related to the company.
7. Conducting customer satisfaction surveys and presenting findings to the Customer Service Manager.

The ideal candidate will have the following skills and experience:

1. Bachelor's Degree or equivalent.
2. At least 1 year of experience in a similar role; knowledge of the facility management industry is a plus.
3. Proficient in MS Office (Excel, Word, Outlook, PowerPoint) and internet research skills.
4. Candidates must have their own visa and reside in Dubai.
5. Excellent English speaking skills.
6. Must have a laptop.

Commission will be provided upon successful deal closures. Phone will be provided.

Get in touch today to find out more.

Please email your updated CV, passport copy, and visa page to

Best of luck