1 593 Client Experience jobs in the United Arab Emirates

Job Opportunity

This position is a unique chance to provide exceptional service to clients, ensuring their satisfaction and delivering outstanding customer experiences.

• Welcome after-sales clients and offer personal interaction.
• Understand clients' requests and find solutions to satisfy their needs.
• Provide technical explanations of services.
• Carry out diagnoses and create cost estimates in accordance with company rules and policies.
• Enhance customer satisfaction by updating clients, minimizing delays, and reducing complaints.
• Manage resources to achieve goals set in terms of quality, service content, lead times, and profitability.
• Attend and host clients as needed, supporting the Sales team.
• Diagnose and perform quick services on watches and jewelry, including diagnosis and functional checks, battery service, water-resistance service, strap services, basic polishing-refurbishing service, demagnetization, adjustments, engravings, and jewelry spa.

• Work as a boutique referent in terms of personalization service feasibility, advising boutique staff on client requests.
• Implement Customer Service action plans as provided by Retail Management.
• Support engraving activations towards personalization.
• Support watchmaking workshop master classes and Jewelry workshop activations.
• Assist the Boutique Operations Coordinator with daily tasks as needed, including inventory management, stock movement, and maintaining accurate documentation.

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Technical knowledge of watches and jewelry.

As a Client Service Ambassador, you will have the opportunity to work in a dynamic and supportive environment. You will be offered training and development opportunities to enhance your skills and advance your career.

We are committed to providing a safe and inclusive workplace for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

We are seeking a professional to support our team in delivering exceptional client experiences. This role is ideal for someone eager to learn about customer relationship management, sales support, and training coordination in a dynamic, client-focused environment.

The successful candidate will assist in scheduling and organizing training sessions, ensuring alignment with client expectations. They will also help respond to client inquiries and follow up on feedback to ensure satisfaction.

Additionally, the candidate will provide administrative assistance to the sales team, including preparing materials and updating client records. They will update and maintain customer data in CRM systems and booking platforms.

The role involves working with cross-functional teams including sales, operations, and training delivery to support smooth service execution. The candidate will also assist in identifying upsell opportunities and gathering insights on client needs.

Responsibilities include joining internal and client meetings to observe and contribute to discussions on customer success strategies. Strong communication and interpersonal skills are essential for this role.

The ideal candidate for this role has a passion for delivering exceptional client experiences and can thrive in a fast-paced environment.

Candidates with existing healthcare experience are highly preferred, as they will have a solid understanding of the industry and be able to hit the ground running.

1. Provide timely and effective responses to client inquiries regarding services, facilities, technology, and health professional skills.
2. Develop and maintain strong relationships with clients through regular communication and proactive issue resolution.
3. Oversee the ownership and documentation of client interactions using a client relationship management system.
4. Stay up-to-date on new product and service enhancements through ongoing training, seminars, and documentation.
5. Perform additional tasks as required to ensure seamless hospital operations, including updating patients on insurance approval status.
6. Respond to telephone calls in a clear and professional manner, routing them promptly and accurately to relevant parties when necessary.
7. Manage appointment schedules according to Clinic procedures to minimize delays and maximize efficiency.

• A high school diploma or equivalent is required; however, candidates with advanced education or certifications may be given preference.

Dubai, United Arab Emirates | Posted on 06/08/2025

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Overview

The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a trustworthy link between the Finance Department, Reception, and clients. This role involves creating a positive first impression of IFZA. The ideal candidate must be highly committed, customer-driven, proactive, and attentive to detail, with the ability to work well under pressure in a fast-paced environment while maintaining high accuracy.

• Act as the first point of contact at IFZA Reception for Professional Partners, Clients, and visitors.
• Support the smooth operation of the IFZA HQ reception, ensuring all aspects of the client experience are delivered at the highest standards.
• Maintain excellent knowledge of IFZA's products and services to efficiently address queries or concerns.
• Provide prompt, courteous, and efficient assistance to clients, liaising with other departments as necessary.
• Offer various client services, including document collection and submission, attestation, mail management, booking conference rooms, etc., ensuring compliance with policies and procedures.
• Maintain client data confidentiality, ensuring sensitive information is protected.
• Prepare, coordinate, and track internal and external document shipments.
• Maintain a professional image and high grooming standards.
• Build and maintain effective working relationships while promoting company culture and values.
• Perform other duties as assigned by management.

• Excellent verbal and written communication skills in English; knowledge of additional languages is an advantage.
• Strong communication and interpersonal skills, including telephone etiquette.
• Customer-focused with adaptability to different personality types.
• Active listening and problem-solving skills.
• Intermediate computer literacy, e.g., MS Office.
• Experience working in an international team with over 50 nationalities.
• Benefits include 24 annual leave days, annual flight home, life insurance, medical insurance (with upgrade options), invitations to company events, and opportunities for personal development.

Client Experience Ambassador

The Client Experience Ambassador plays a pivotal role in delivering exceptional service by fostering meaningful connections, addressing inquiries and concerns, and promoting premium services.

• Member Engagement and Support:
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• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
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• Greet members warmly and provide personalized assistance to ensure a seamless experience.
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• Actively promote membership upgrades, class bookings, and premium services.
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• Complaint Resolution:
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• Handle member complaints and resolve issues promptly, escalating to management when necessary.
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• Follow up to ensure issues are resolved to the member's satisfaction.
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• Membership Management:
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• Assist with member onboarding, renewals, cancellations, and account management.
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• Maintain accurate member records in the system, ensuring data privacy and security.
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• Collaboration:
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• Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.
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• Support marketing initiatives by promoting events, offers, and programs.
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• Facility Tours and Promotions:
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• Conduct guided tours for prospective members, highlighting the club's premium amenities and services.
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• Proactively recommend personalized services to enhance the member experience.
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• Member Retention:
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• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
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• Identify at-risk members and implement strategies to enhance their experience.
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Requirements:

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- Bachelor's degree in hospitality, customer service, business, or a related field (preferred).
- At least 1-2 years of experience in customer service, sales, or a similar role preferably in a premium or luxury service environment.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Conflict resolution and problem-solving skills.
- High emotional intelligence and empathy.
- Proficiency in customer relationship management (CRM) software and office tools.
- Background in the fitness, hospitality, or service industry is a plus.
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Benefits: Competitive Salary, Club Access, F&B Discount, Career Growth, Supportive Culture.

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Our company is seeking a highly skilled and dedicated Client Success Coordinator to enhance client experiences and drive success in the building and infrastructure testing sector.

• Act as a primary point of contact between clients and our sales team, ensuring seamless communication and building strong relationships.
• Collaborate with our technical team to develop tailored proposals that effectively meet client needs and deliver high-quality solutions.
• Oversee processes within our CRM to optimize client interactions, track progress, and ensure timely follow-ups.
• Foster an exceptional client experience that promotes mutual success through proactive engagement and excellent communication skills.

This is an exciting opportunity for a professional who is committed to delivering outstanding results and exceeding client expectations.

Dubai, United Arab Emirates | Posted on 06/08/2025

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Overview

The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a trustworthy link between the Finance Department, Reception, and clients. This role involves creating a positive first impression of IFZA. The ideal candidate must be highly committed, customer-driven, proactive, and attentive to detail, with the ability to work well under pressure in a fast-paced environment while maintaining high accuracy.

• Act as the first point of contact at IFZA Reception for Professional Partners, Clients, and visitors.
• Support the smooth operation of the IFZA HQ reception, ensuring all aspects of the client experience are delivered at the highest standards.
• Maintain excellent knowledge of IFZA’s products and services to efficiently address queries or concerns.
• Provide prompt, courteous, and efficient assistance to clients, liaising with other departments as necessary.
• Offer various client services, including document collection and submission, attestation, mail management, booking conference rooms, etc., ensuring compliance with policies and procedures.
• Maintain client data confidentiality, ensuring sensitive information is protected.
• Prepare, coordinate, and track internal and external document shipments.
• Maintain a professional image and high grooming standards.
• Build and maintain effective working relationships while promoting company culture and values.
• Perform other duties as assigned by management.

• Excellent verbal and written communication skills in English; knowledge of additional languages is an advantage.
• Strong communication and interpersonal skills, including telephone etiquette.
• Customer-focused with adaptability to different personality types.
• Active listening and problem-solving skills.
• Intermediate computer literacy, e.g., MS Office.
• Experience working in an international team with over 50 nationalities.
• Benefits include 24 annual leave days, annual flight home, life insurance, medical insurance (with upgrade options), invitations to company events, and opportunities for personal development.

As a Customer Service Specialist, you will play a key role in ensuring that our customers receive the highest level of service and satisfaction. Your primary responsibility will be to handle customer feedback and complaints received via voice channel call centre (inbound complaint campaign) through timely and controlled communication that results in a balanced appropriate approach and enhanced customer experience.

Key responsibilities include:

• Handling customer feedback and complaints received via voice channel call centre (inbound complaint campaign) in accordance with set guidelines
• Carrying out outbound calls related to follow-up on client complaints received via voice channel call centre (inbound complaint campaign)
• Providing customers with appropriate responses based on their queries
• Ensuring delivery of first-call resolution as a key KPI when applicable
• Timely escalation of complex complaints to the Complaints Resolution Unit to ensure effective resolution
• Maintaining a courteous, respectful, helpful, and professional attitude with all customers at all times during conversations, in accordance with bank service guidelines and standards
• Highlighting and escalating potential risks immediately via proper channels

Additionally, your responsibilities will include:

• Participating in providing key input to management derived from customer feedback to improve customer experience and ultimately customer satisfaction
• Adhering to shift schedules and attendance
• Avoiding unplanned leaves/absences, as it has a direct impact on process
• Working on shifts
• Doing overtime when necessary
• Strict adherence to banks' code of conduct and HR policies

Requirements Skills and Qualifications:

• Customer-focused managing relationships within banks' rules, regulations, and interests
• Experience in problem-solving and managing customer feedback with background contact center, customer service, or complaints environment
• High level of inter-personal and communications skills with good language command
• Thorough and detailed understanding of banks' systems, policies, products, and procedures
• High level of analytical skills to enable problem-solving and addressing customers' queries

Previous Experience:

• 0-2 years of experience working in customer experience/service
• Knowledge of banking laws, policies, procedures, and practices
• Banking experience in service delivery and customer experience
• Excellent track record of achievement

This position is for UAE Nationals only.

Benefits and More:

The ideal candidate will have excellent interpersonal and communication skills, with a strong ability to empathize with customers and provide solutions to their problems. If you are passionate about delivering exceptional customer service and take pride in providing outstanding experiences, we encourage you to apply for this exciting opportunity!

We offer competitive compensation and benefits packages that align with the company's values of excellence, integrity, and innovation.

Join our team of professionals dedicated to delivering exceptional client experiences. As a Client Experience Enhancement Specialist, you will be responsible for enhancing the client experience through process improvement, cross-functional collaboration, and consistent implementation of the client management model aligned with client value and service standards.

• Following established Client Management processes and ensuring timely completion of Client Due Diligence (CDD), Credit documentation are performed on a timely basis.
• Delivering excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
• Providing insight and suggestions to improve processes, identifying opportunities to streamline and automate.
• Act as a service partner, work together with Relationship Managers, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.

Key Responsibilities:

1. Streamline and automate existing processes to enhance client experience.
2. Collaborate with internal stakeholders to ensure seamless service delivery.
3. Monitor and report on client satisfaction and feedback.

Requirements:

• Strong background in corresponding banking relationship (CBR) including onboarding, due diligence, and client management.
• Good knowledge on CBR products.
• Strong understanding of sanctions screening, Anti-Money Laundering requirement and compliance to (CBR).
• Meticulous; able to work quickly and accurately.
• A team player with good interpersonal skills.
• Problem solver; looks for solutions and finds ways to progress despite blockages.
• Ability to work independently and able to cope with pressures from tight deadlines.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Flexible working arrangements.
• Access to training and development programs.
• Recognition and rewards for outstanding performance.

Job Summary

This is an exciting opportunity to join our team of experienced professionals who are passionate about delivering exceptional client experiences. As a Client Experience Enhancement Specialist, you will play a key role in driving business growth and improving client satisfaction.