1 889 Client Experience jobs in the United Arab Emirates

Position: Client Experience & Operations Lead

Location: Dubai

Overview

A premium property-care and housekeeping company is seeking a detail-oriented, service-minded professional to oversee daily field operations, coordinate teams, and maintain high client satisfaction.

The ideal candidate will have strong experience managing day-to-day operations in service-based environments such as hospitality, restaurants, salons, spas, or facility management. The role requires both operational discipline and excellent communication skills.

Responsibilities

• Coordinate and monitor daily cleaning and maintenance schedules across assigned properties.
• Ensure all locations are completed and guest-ready by the required deadlines.
• Communicate professionally with clients and resolve feedback or complaints efficiently.
• Supervise outsourced field teams and drivers, ensuring punctuality, discipline, and quality.
• Conduct periodic inspections and train staff to maintain service standards.
• Track daily progress, report completed tasks, and flag any operational issues promptly.
• Maintain accurate operational records and support management in process improvement.

Requirements

• Minimum 3 years of supervisory or operations experience in hospitality, spa/salon, restaurant, or similar service industries.
• Strong leadership and people-management skills.
• Excellent spoken and written English.
• Well-organized, reliable, and calm under pressure.
• Able to manage multiple tasks and locations independently.
• Valid UAE driving license preferred but not required.

Compensation

• Salary: AED 4,000 - 4,500 (all-inclusive)
• Visa and phone allowance provided
• Monthly performance bonus based on service quality and punctuality
• 6-day work week, 8am-6pm
• Opportunity to grow into Operations Manager within 12 months

Job Type: Full-time

Pay: AED4, AED4,500.00 per month

Job ID: 40561

Location: Dubai, AE

Area of interest: Customer Services

Job type: Regular Employee

Work style: Office Working

Opening date: 1 Oct 2025

Job Summary

Embed customer centric behavior in all transactional and operational delivery processes to ensure we build and maintain a differentiated service model that is perceived as consistently superior to competition, therein contributing to maximizing the profitability and market share for the Bank

Key Responsibilities

• Ensure completion of survey calling with our Wealth & Retail Banking (WRB) clients, within the agreed TAT (Turnaround Time) for every respective task.
• Timely & accurate reporting of survey results to Client Experience Management.
• Handle all processes, as required & assigned to the team.
• Contribute significantly towards driving people & process efficiency by providing specific actionable insights through specific themes captured during survey calling.
• Highlight any unresolved issues to Business to ensure on-time service recovery.
• Focus on improving Client Experience by asking the right questions to capture the accurate VoC (Voice of Customer), thereby helping the Bank improve the services.
• Collaborate effectively with stakeholders to rationalise non-value adds & highlight lapses observed, if any
• Effectively manage survey volumes, capture feedback diligently to make sure this helps with an appropriate analysis that can help in taking appropriate actions.
• Awareness and understanding of WRB Client Experience – Client Research & Insights model and implementation of the same in the designated responsibility.
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Skills & Qualifications

• Bachelor's degree preferred

• Strong English communication

• Analytical skills
• Microsoft Office proficiency
• Customer Service

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Description

About the Role

We are looking for a Client Experience Associate to join our team. In this role, you will be the face of our brand—welcoming clients, sharing product knowledge, and supporting them throughout their design journey, from their first visit to the final purchase.

Key Responsibilities

• Greet and assist walk-in clients in the studio with warmth and professionalism
• Handle customer inquiries via phone, email, and in person
• Provide product knowledge and tailored recommendations
• Follow up on orders and ensure any concerns are resolved smoothly
• Contribute ideas to enhance the overall customer experience

What We're Looking For

• Friendly, confident, and approachable personality
• Passion or strong interest in interiors, furniture, and home design
• Comfortable using email and Microsoft Office (or willing to learn)
• Good communication skills in English
• Previous customer service or retail experience is a plus
• Female candidates are preferred

Why You'll Love Working With Us

• A supportive and welcoming studio environment
• Opportunities to grow into sales or interior design roles
• A workplace culture that values creativity and fresh ideas
• Be part of a people-first, design-led brand

If you're passionate about design and enjoy creating exceptional experiences for clients, we'd love to hear from you

Job Type: Full-time

Pay: AED6, AED8,000.00 per month

Application Question(s):

• Are you an immediate joiner?

Job Description
Job Summary
Embed customer centric behavior in all transactional and operational delivery processes to ensure we build and maintain a differentiated service model that is perceived as consistently superior to competition, therein contributing to maximizing the profitability and market share for the Bank

Key Responsibilities

• Ensure completion of survey calling with our Wealth & Retail Banking (WRB) clients, within the agreed TAT (Turnaround Time) for every respective task.
• Timely & accurate reporting of survey results to Client Experience Management.
• Handle all processes, as required & assigned to the team.
• Contribute significantly towards driving people & process efficiency by providing specific actionable insights through specific themes captured during survey calling.
• Highlight any unresolved issues to Business to ensure on-time service recovery.
• Focus on improving Client Experience by asking the right questions to capture the accurate VoC (Voice of Customer), thereby helping the Bank improve the services.
• Collaborate effectively with stakeholders to rationalise non-value adds & highlight lapses observed, if any
• Effectively manage survey volumes, capture feedback diligently to make sure this helps with an appropriate analysis that can help in taking appropriate actions.
• Awareness and understanding of WRB Client Experience – Client Research & Insights model and implementation of the same in the designated responsibility.
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Skills & Qualifications

• Bachelor's degree preferred
• Strong English communication
• Analytical skills
• Microsoft Office proficiency
• Customer Service

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing
  and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,
  continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,
  we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,
  with flexible and voluntary benefits available in some locations.
• Time-off
  including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working
  options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support
  through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture
  to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,
  one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Profile Description
Standard Chartered Bank

We are looking for a Client Experience Intern to join our team in Dubai. This internship offers the chance to gain hands-on experience in corporate communication, client relations, and business operations within a dynamic, international environment.

What you'll do:

• Represent Royal Avenue as the first point of contact for clients and partners
• Manage and respond to client inquiries with professionalism and efficiency
• Support day-to-day operations to ensure smooth client interactions
• Maintain accurate client records and reports
• Gain in-depth knowledge of our brands, products, and services
• Collaborate with cross-functional teams to deliver outstanding client experiences

What we're looking for:

• Strong communication skills in English and Arabic (spoken and written)
• Professional, positive, and adaptable mindset
• Ability to multitask, stay organized, and manage priorities effectively
• Comfortable with MS Office and eager to learn new systems
• Passion for customer service, retail, and building professional skills

What you'll gain:

• Professional training in client relations and business communication
• Exposure to international retail and hospitality brands
• Opportunities to grow your interpersonal, problem-solving, and organizational skills
• Mentorship and career development support from industry professionals
• Duration: 3 months (with potential to become full-time)
• Working hours: Mon–Fri, 9 am – 6 pm
• Location: One Central Building, World Trade Center, Dubai

Job Type: Internship

Contract length: 3 months

Pay: AED1,500.00 per month

Language:

• Arabic (Required)

Job Summary:

• This is a unique opportunity to provide an exceptional client experience through timely and professional interactions.

• Act as the first point of contact, providing seamless communication with clients
• Support the smooth running of the call center, delivering high-quality client experiences
• Answer and distribute incoming calls in a timely and professional manner
• Deliver positive and timely responses to client inquiries
• Maintain knowledge of products and services to efficiently address client queries or concerns
• Ensure confidentiality of client data and maintain accurate records of all calls in the CRM
• Meet individual and team targets, promoting a positive company culture and values

• Minimum 2 years' experience as a Call Center agent or similar role in the UAE
• Full English proficiency required
• Additional spoken languages an advantage
• Excellent verbal and written communication, interpersonal skills, and knowledge of telephone etiquette
• CUSTOMER-Focused with adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Excellent active listening and problem-solving skills

We seek an exceptional Client Experience Director to lead our customer support division.

The successful candidate will oversee the customer service team, ensuring efficient complaint resolution and a seamless customer experience.

• Lead and manage a high-performing customer service team.
• Develop and implement policies and procedures to deliver exceptional customer experiences.
• Monitor customer feedback, satisfaction, and response times.

In this role, you will be responsible for:

• Recruiting, training, and developing customer-facing staff.
• Maintaining relationships with clients and key stakeholders.
• Staying up-to-date with industry trends and best practices in customer service.

To succeed in this position, you will need:

• A degree in Business Administration or related field.
• Minimum 5 years of experience in customer service, with at least 2 years in a leadership/management role.
• Proven track record of delivering exceptional customer experiences.

Key qualifications include:

• Bachelor's degree in Business Administration or related field.
• 5–8 years of experience in customer service, with at least 2 years in a leadership/managerial role.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with CRM systems and customer support tools.

This is a fantastic opportunity to join a dynamic team and take your career to the next level. If you have a passion for delivering exceptional customer experiences, we want to hear from you!

The Client Experience Specialist plays a pivotal role in delivering exceptional service, ensuring guests feel valued and remembered.

This position demands outstanding communication skills, a warm demeanor, and the ability to thrive in a dynamic environment.

• Ensure knowledge of menu offerings and dining services.
• Follow established reporting procedures when issues arise.
• Adhere to grooming standards and maintain personal hygiene.

The ideal candidate will possess strong interpersonal skills, flexibility, and a commitment to providing outstanding customer service.

Our organization values its team members and offers a stimulating work environment where individuals can grow and develop their careers.

Join us as a Client Experience Agent - Reception at International Free Zone Authority | IFZA

About Us
IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Overview
The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and 'switched on' personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.

Main Responsibilities

• Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors
• Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level
• Maintaining excellent knowledge of IFZA's products and services to efficiently address any queries or concerns from Professional Partners and Clients
• Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary
• Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed
• Preparing, coordinating, and tracking both internal and external document shipments
• Maintaining professional image and high standards of grooming
• Building and maintaining effective working relationships whilst promoting the company culture and values
• Performing other job-related duties as assigned by Management

Requirements

• Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage
• Excellent communication and interpersonal skills, knowledge of telephone etiquette
• Customer focus and adaptability to different personality types
• Excellent active listening and problem-solving skills
• Intermediate computer literacy is required e.g., MS Office

Benefits

• International team (over 50 nationalities)
• 24 annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Invitations to participate in various company functions, staff events, and department team building events
• Opportunities to learn, develop and grow with the organization
• Being part of a motivated team and Moving-Forward-Company-Culture

We are an equal opportunities employer and welcome applications from all qualified candidates.