128 Client Management jobs in the United Arab Emirates

Join to apply for the Associate - FI Client Management (UAE nationals) role at Standard Chartered

1 day ago Be among the first 25 applicants

Join to apply for the Associate - FI Client Management (UAE nationals) role at Standard Chartered

Get AI-powered advice on this job and more exclusive features.

• Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, are performed on a timely basis and first time right
• Delivering excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Providing insight and suggestions to improving processes, identifying opportunities to streamline and automate
  

• Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, are performed on a timely basis and first time right
• Delivering excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Providing insight and suggestions to improving processes, identifying opportunities to streamline and automate
  

• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Provide credit documentation support for the deals flowing from CIB and Business Banking clients business sector
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Adhere to first-time-right principles
• Perform all relevant onboarding processes
• Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Generate daily / fortnightly / monthly reports for Senior Manager/ Business Head
• Scan, upload and correctly tag documents per global documentation standards
  

• Manage Conduct
• Manage Risk
• Manage People
• Operational
• Process Management
• Data Conversion and Reporting
  

• Meticulous; able to work quickly and accurately
• A team player with good interpersonal skills
• Strong drive to deliver
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Ability to work independently and able to cope with pressures from tight deadlines
• Good writing and presenting skills in English
  

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• Seniority levelEntry level

• Employment typeFull-time

• Job functionFinance and Sales
• IndustriesBanking

Referrals increase your chances of interviewing at Standard Chartered by 2x

Dubai, Dubai, United Arab Emirates 22 hours ago

Dubai, Dubai, United Arab Emirates 9 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.
We will count on you to:

• Serve as a primary point of contact for clients, addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends, insights, and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
• Work closely with cross-functional teams, including sales, marketing, and operations, to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions, feedback, and action items in the CRM system to ensure continuity and accountability.
  

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 0-1 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
  

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.
  

• Seniority levelNot Applicable

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesInsurance and Business Consulting and Services

Referrals increase your chances of interviewing at Marsh Middle East and Africa by 2x

Get notified about new Client Analyst jobs in Dubai, Dubai, United Arab Emirates.

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 10 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

Client Relationship Management Coordinator - UAE nationals only

Company:
Marsh

Description:

Marsh is seeking candidates for the following position based in the Dubai office:

Client Relationship Management Coordinator

Note: This role is only open to UAE nationals

What you will be rewarded with:

• Developmental opportunities to grow internally.
• Gain professional experience in a truly global company that is reshaping the industry.
• Benefit from a collaborative approach with in-country specialists to assist you in driving growth.
• Support, coaching and development to help you to be the best you can be.
• Hybrid working model, offering you flexibility and a great working environment.

• Should possess subject matter knowledge about general insurance
• Be able to work closely and effectively with clients, helping them understand their insurable risk exposures
• Analyze and review a client's insurance program design against the backdrop of their risk exposures, and prepare insurance audit reports / presentations where required.
• Design suitable insurance solutions where required for the client based on available market products locally and internationally.
• Should possess a good knowledge of the insurance markets, insurer relationships, its product offerings, and able to effectively present a client's risk profile to invite insurers to quote terms.
• Negotiate pricing, and critically analyze insurance quotes submitted by insurers to ensure conformance to the client's requirements.
• Preparing and presenting insurance program proposals to clients, while conforming to strict deadlines.
• Undertake prompt administration of the client's insurance programme following placement, ensuring that their business operations are not impacted.
• Organize periodical, structured client meetings throughout the year to review performance, compile insurance program reports and summaries where necessary for client reviews.

• Previous office based experience
• MS Office, Presentation & report writing skills
• Planning and organization skills
• Effective time management
• Business writing (emails)

More Jobs From Marsh & McLennan Companies, Inc.

Malaak specializes in childcare and sleep services supporting families on their prenatal and postnatal journey. We are looking for a highly motivated and detail-oriented individual to join our team as a Customer Management and Client Servicing Specialist.

• Client Communication: Maintain regular communication with clients via phone, email, WhatsApp, or in-person meetings, ensuring their needs are met promptly and in a positive, empathetic, and professional manner at all times.
• Customer Relationship Management: Develop and maintain strong relationships with clients. Manage and update the CRM system with client interactions, sales, and any personal preferences. Schedule and conduct regular follow-ups on renewals and manage the renewal process.
• Issue Resolution: Address and resolve client concerns and complaints professionally and effectively in a timely manner, ensuring high client satisfaction.
• Service Coordination: Coordinate with internal teams and colleagues to ensure timely and accurate delivery of services to clients.
• Feedback Collection: Gather and analyze client feedback to identify areas for improvement and communicate these to the Childcare and Team manager.
• Upselling and Cross-selling: Understand all our services well enough to identify opportunities to upsell or cross-sell services to existing clients based on their needs.
• Client Onboarding and Data Management: Assist in the client onboarding process, understanding client needs and expectations, ensuring all documents are signed and there is a smooth transition and integration of our services. Maintain accurate and up-to-date client records in the CRM system.

Achieve the monthly targets provided by the Childcare manager and proactively provide insights if there is a risk to achieving it.

• Update Childcare professionals as and when required about new or changes to contracts/bookings.
• Manage the schedule to ensure 100% effective and efficient use of the Childcare Professionals' time and allocation.
• Provide updates to the Childcare weekly meeting on time and accurately.
• Manage changes in schedules due to annual or sick leaves while providing updates to management for any risks.
• Update Drivers on the agreed cutoff times about schedules and any changes to schedule.

• Strong Communication: Handling skills and active listening.
• Strong Problem-solving Skills: A proactive approach to addressing client issues.
• Technical Proficiency: Familiarity with CRM systems.
• Attention to Detail: High attention to detail and organizational skills.
• Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain client relationships.
• Time Management: Ability to multitask, prioritize, and manage time effectively.

We are seeking an experienced and dynamic Head of Relationship Management to be responsible for managing a portfolio of processing clients to achieve revenue, client satisfaction, and other targets. This role includes P&L responsibilities, managing budgets, forecasting, and financial planning for the UAE market. The main duties include being the primary liaison between customers and the Company, increasing customer loyalty and satisfaction, coordinating with the companies' resources to resolve issues, and ensuring customer needs are addressed in a timely manner

Key Responsibilities:

• Existing Portfolio of Clients:
• Strategic Relationship Management: Oversee and manage the portfolio of clients using advanced relationship management techniques to ensure long-term client retention and satisfaction.
• Stakeholder Engagement: Develop and nurture high-level relationships with key stakeholders in client organizations, including C-suite executives.
• Voice of the Customer: Act as the primary advocate for clients within the organization, ensuring responsiveness to client needs and achievement of SLAs and other service standards.
• Revenue Growth: Drive cross-selling of products and services to increase revenues and identify new product needs and opportunities to enhance client offerings.
• Deliver Results:
• Revenue and Volume Targets: Achieve and exceed revenue and volume targets from clients, ensuring financial performance aligns with organizational goals.
• Client Satisfaction: Deliver exceptional client satisfaction ratings through proactive issue resolution and continuous improvement of service delivery.
• Financial Oversight: Oversee financial performance, profitability, and cost management for the UAE market, ensuring alignment with budgetary goals and financial forecasts.
• Strategic Planning and Market Expansion:
• Strategic Initiatives: Develop and implement strategic plans to drive business growth and market share in the UAE , aligning with overall corporate strategy.
• Market Expansion: Lead initiatives to expand market presence, identify new business opportunities, and drive innovation in client solutions.
• Support the Team:
• Leadership and Reporting: Provide comprehensive daily, weekly, and monthly reporting as required to the Head of Processing, ensuring transparency and accountability.
• Team Support: Back up and support team members, including during periods of leave, and provide leadership and guidance to ensure team success.

Education/Certifications:

• Bachelor's degree in Banking and Finance or equivalent.

Knowledge/Skills/Attributes:

• Proven ability to achieve revenue targets from assigned accounts and consistently meet deadlines.
• Comprehensive understanding of company business processes, products, and services, along with reasonable knowledge of Visa and MasterCard regulations and offerings.
• Strong grasp of the payment industry, with a focus on current trends and future developments.
• Capable of working effectively both independently and as part of a team.
• Highly presentable with exceptional presentation skills, able to convey complex information clearly and persuasively.
• Adept at interacting with customers at all organizational levels, fostering strong relationships and trust.
• Skilled in resolving customer issues by collaborating with internal teams like CSE and delivery management and leveraging company resources.
• Proven ability to manage customer expectations and maintain high levels of customer satisfaction.
• Innovative mindset with the ability to develop new working methods and contribute to optimizing company performance.
• Strong sales and commercial acumen, with the ability to identify and capitalize on cross ell/up sell business opportunities

A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.

Your role and responsibilities

A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.

A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.

• Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
• Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
• Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
• Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Proven Technical Expertise in Complex Technology Sales: Demonstrated track record as a technical expert (e.g., Engineer or equivalent) in successfully closed Technology sales cycles.
• Hands-On Experience in Technology Domains: A previous background with hands-on practical experience in one of the following areas: Cloud, Data and AI, Automation, Integration or Security, enabling rapid establishment of credible trust with client stakeholders.
• Proficiency in Agile Practices: Solid experience in utilizing agile best practices to achieve successful outcomes in an agile and swift manner.
• Effective Communication and Relationship Building: Demonstrable success in communicating and personal relationship development at all levels, from engineers to CIOs.
• Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Customer Success Manager Architect

Job ID

38609

City / Township / Village

DUBAI

State / Province

Dubai

Country

United Arab Emirates

Work arrangement

Onsite

Area of work

Employment type

Fixed Term (Fixed Term)

Position type

Professional

Up to 20% or 1 day a week

Company

(0143) IBM Middle East FZ-LLC

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

Marsh is seeking candidates for the following position based in the Dubai office :

Client Relationship Management Coordinator

Note : This role is only open to UAE nationals

What you will be rewarded with :

Developmental opportunities to grow internally.

Gain professional experience in a truly global company that is reshaping the industry.

Benefit from a collaborative approach with in-country specialists to assist you in driving growth.

Support, coaching and development to help you to be the best you can be.

Hybrid working model, offering you flexibility and a great working environment.

We will rely on you to :

Should possess subject matter knowledge about general insurance

Be able to work closely and effectively with clients, helping them understand their insurable risk exposures

Analyze and review a client’s insurance program design against the backdrop of their risk exposures, and prepare insurance audit reports / presentations where required.

Design suitable insurance solutions where required for the client based on available market products locally and internationally.

Should possess a good knowledge of the insurance markets, insurer relationships, its product offerings, and able to effectively present a client’s risk profile to invite insurers to quote terms.

Negotiate pricing, and critically analyze insurance quotes submitted by insurers to ensure conformance to the client’s requirements.

Preparing and presenting insurance program proposals to clients, while conforming to strict deadlines.

Undertake prompt administration of the client’s insurance programme following placement, ensuring that their business operations are not impacted.

Organize periodical, structured client meetings throughout the year to review performance, compile insurance program reports and summaries where necessary for client reviews.

What you need to have :

Previous office based experience

MS Office, Presentation & report writing skills

Planning and organization skills

Effective time management

Business writing (emails)

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Company:Marsh

Marsh is seeking candidates for the following position based in the Dubai office:

Client Relationship Management Coordinator

Note: This role is only open to UAE nationals

What you will be rewarded with:

• Developmental opportunities to grow internally.

• Gain professional experience in a truly global company that is reshaping the industry.

• Benefit from a collaborative approach with in-country specialists to assist you in driving growth.

• Support, coaching and development to help you to be the best you can be.

• Hybrid working model, offering you flexibility and a great working environment.

We will rely on you to:

• Should possess subject matter knowledge about general insurance

• Be able to work closely and effectively with clients, helping them understand their insurable risk exposures

• Analyze and review a client’s insurance program design against the backdrop of their risk exposures, and prepare insurance audit reports / presentations where required.

• Design suitable insurance solutions where required for the client based on available market products locally and internationally.

• Should possess a good knowledge of the insurance markets, insurer relationships, its product offerings, and able to effectively present a client’s risk profile to invite insurers to quote terms.

• Negotiate pricing, and critically analyze insurance quotes submitted by insurers to ensure conformance to the client’s requirements.

• Preparing and presenting insurance program proposals to clients, while conforming to strict deadlines.

• Undertake prompt administration of the client’s insurance programme following placement, ensuring that their business operations are not impacted.

• Organize periodical, structured client meetings throughout the year to review performance, compile insurance program reports and summaries where necessary for client reviews.

What you need to have:

• Previous office based experience

• MS Office, Presentation & report writing skills

• Planning and organization skills

• Effective time management

• Business writing (emails)