7 Client Management jobs in the United Arab Emirates

Join to apply for the Associate Director, FI Client Management (UAEN Preferred) role at Standard Chartered

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Join to apply for the Associate Director, FI Client Management (UAEN Preferred) role at Standard Chartered

Job Summary

The role focuses on enhancing client experience through process improvement, cross-functional collaboration, and consistent implementation of the client management model aligned with client value and service standards.

Job Summary

The role focuses on enhancing client experience through process improvement, cross-functional collaboration, and consistent implementation of the client management model aligned with client value and service standards.

Responsibilities

• Following the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, are performed on a timely basis.
• Delivering excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
• Providing insight and suggestions to improve processes, identifying opportunities to streamline and automate.
• Act as a service partner, work together with Relationship Managers, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
• Ensure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value.
  
  

• Strong background in corresponding banking relationship (CBR) including onboarding, due diligence, and client management.
• Good knowledge on CBR products.
• Strong understanding of sanctions screening, Anti-Money Laundering requirement and compliance to (CBR).
• Ability in resolving operational related issues and ensure proper handling of client's communications.
• Meticulous; able to work quickly and accurately.
• A team player with good interpersonal skills.
• Problem solver; looks for solutions and finds ways to progress despite blockages.
• Ability to work independently and able to cope with pressures from tight deadlines.
  
  

• Education – Bachelor's degree.
• Languages – Fluent in English.
  
  

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Banking

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36025

Dubai, AE

Operations

Regular Employee

Office - Full Time

7 Aug 2025

JOB SUMMARY

The role focuses on enhancing client experience through process improvement, cross-functional collaboration, and consistent implementation of the client management model aligned with client value and service standards.

RESPONSIBILITIES

• Following the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, are performed on a timely basis.
• Delivering excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
• Providing insight and suggestions to improve processes, identifying opportunities to streamline and automate.
• Act as a service partner, work together with Relationship Managers, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
• Ensure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value.

SKILLS & EXPERIENCE

• Strong background in corresponding banking relationship (CBR) including onboarding, due diligence, and client management.
• Good knowledge on CBR products.
• Strong understanding of sanctions screening, Anti-Money Laundering requirement and compliance to (CBR).
• Ability in resolving operational related issues and ensure proper handling of client’s communications.
• Meticulous; able to work quickly and accurately.
• A team player with good interpersonal skills.
• Problem solver; looks for solutions and finds ways to progress despite blockages.
• Ability to work independently and able to cope with pressures from tight deadlines.

QUALIFICATIONS

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Description

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Description

Enabled

LinkedIn

Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

Job Title: Executive Leader in Sales and Client Relationship Management

We are seeking a highly skilled and experienced professional to lead our sales and client relationship management efforts.

The successful candidate will be responsible for driving growth strategy, managing existing strategic clients, and identifying new business opportunities.

Key Responsibilities:

• Growing the base account portfolio by increasing wallet share and selling new offerings.
• Partnering with customers to understand their business needs and objectives.
• Building and maintaining strong, long-lasting customer relationships.
• Developing and executing strategic plans to achieve sales targets.
• Building pipeline, collecting client requirements, developing solutions, and closing deals.
• Defining value proposition, win strategy, and competitor differentiators.
• Effectively communicating the value proposition through proposals and presentations.
• Understanding industry trends and reporting on key account developments.

Qualifications, Experience & Attributes:

• Overall 15+ years of experience, with at least 5 years in contact center/out sourcing space.
• Complete understanding of commercial models and financial statements.
• At least 2 years of experience in Account Management/Sales/Pre-Sales/Consulting domains.
• Good understanding of market landscape and connections with senior client executives.
• Reasonable understanding of up-and-coming technologies in BPO space.
• CRM/BPO/outsourcing industry experience.
• Proficient in Arabic and English.
• Strong ability to learn fast and operate effectively in a global organization.
• Demonstrated ability to communicate, present, and influence credibly at all levels.
• Excellent listening, negotiation, and presentation skills.

Location:

UAE, Dubai - Dubai CommerCity

Language Requirements:

Malaak specializes in childcare and sleep services supporting families on their prenatal and postnatal journey. We are looking for a highly motivated and detail-oriented individual to join our team as a Customer Management and Client Servicing Specialist.

• Client Communication: Maintain regular communication with clients via phone, email, WhatsApp, or in-person meetings, ensuring their needs are met promptly and in a positive, empathetic, and professional manner at all times.
• Customer Relationship Management: Develop and maintain strong relationships with clients. Manage and update the CRM system with client interactions, sales, and any personal preferences. Schedule and conduct regular follow-ups on renewals and manage the renewal process.
• Issue Resolution: Address and resolve client concerns and complaints professionally and effectively in a timely manner, ensuring high client satisfaction.
• Service Coordination: Coordinate with internal teams and colleagues to ensure timely and accurate delivery of services to clients.
• Feedback Collection: Gather and analyze client feedback to identify areas for improvement and communicate these to the Childcare and Team manager.
• Upselling and Cross-selling: Understand all our services well enough to identify opportunities to upsell or cross-sell services to existing clients based on their needs.
• Client Onboarding and Data Management: Assist in the client onboarding process, understanding client needs and expectations, ensuring all documents are signed and there is a smooth transition and integration of our services. Maintain accurate and up-to-date client records in the CRM system.

Achieve the monthly targets provided by the Childcare manager and proactively provide insights if there is a risk to achieving it.

• Update Childcare professionals as and when required about new or changes to contracts/bookings.
• Manage the schedule to ensure 100% effective and efficient use of the Childcare Professionals' time and allocation.
• Provide updates to the Childcare weekly meeting on time and accurately.
• Manage changes in schedules due to annual or sick leaves while providing updates to management for any risks.
• Update Drivers on the agreed cutoff times about schedules and any changes to schedule.

• Strong Communication: Handling skills and active listening.
• Strong Problem-solving Skills: A proactive approach to addressing client issues.
• Technical Proficiency: Familiarity with CRM systems.
• Attention to Detail: High attention to detail and organizational skills.
• Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain client relationships.
• Time Management: Ability to multitask, prioritize, and manage time effectively.

Malaak specializes in childcare and sleep services supporting families on their prenatal and postnatal journey. We are looking for a highly motivated and detail-oriented individual to join our team as a Customer Management and Client Servicing Specialist.

1. Client Communication: Maintain regular communication with clients via phone, email, WhatsApp, or in-person meetings, ensuring their needs are met promptly and in a positive, empathetic, and professional manner at all times.
2. Customer Relationship Management: Develop and maintain strong relationships with clients. Manage and update the CRM system with client interactions, sales, and any personal preferences. Schedule and conduct regular follow-ups on renewals and manage the renewal process.
3. Issue Resolution: Address and resolve client concerns and complaints professionally and effectively in a timely manner, ensuring high client satisfaction.
4. Service Coordination: Coordinate with internal teams and colleagues to ensure timely and accurate delivery of services to clients.
5. Feedback Collection: Gather and analyze client feedback to identify areas for improvement and communicate these to the Childcare and Team manager.
6. Upselling and Cross-selling: Understand all our services well enough to identify opportunities to upsell or cross-sell services to existing clients based on their needs.
7. Client Onboarding and Data Management: Assist in the client onboarding process, understanding client needs and expectations, ensuring all documents are signed and there is a smooth transition and integration of our services. Maintain accurate and up-to-date client records in the CRM system.

Achieve the monthly targets provided by the Childcare manager and proactively provide insights if there is a risk to achieving it.

1. Update Childcare professionals as and when required about new or changes to contracts/bookings.
2. Manage the schedule to ensure 100% effective and efficient use of the Childcare Professionals' time and allocation.
3. Provide updates to the Childcare weekly meeting on time and accurately.
4. Manage changes in schedules due to annual or sick leaves while providing updates to management for any risks.
5. Update Drivers on the agreed cutoff times about schedules and any changes to schedule.

1. Strong Communication: Handling skills and active listening.
2. Strong Problem-solving Skills: A proactive approach to addressing client issues.
3. Technical Proficiency: Familiarity with CRM systems.
4. Attention to Detail: High attention to detail and organizational skills.
5. Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain client relationships.
6. Time Management: Ability to multitask, prioritize, and manage time effectively.