23 Client Management jobs in the United Arab Emirates

360 Recruitment Consultant – Business Development & Client Management

AED90000 - AED120000 Y eMagine Solutions

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Job Description

Are you a natural connector with a passion for building relationships and driving growth? eMagine Solutions is looking for an experienced 360 Consultant to join our close-knit team in Dubai.

We do recruitment differently. At eMagine, we see ourselves as an extension of our clients' businesses—not just another agency. You'll be surrounded by seasoned professionals who genuinely love what they do, in a culture that values innovation, teamwork, and continuous learning.

What you'll do:

  • Own the full recruitment cycle: from business development and client management to candidate delivery
  • Build and nurture long-term partnerships with clients across the UAE and beyond
  • Proactively identify new business opportunities and open doors using your network and creative approach
  • Advise clients on talent strategy, market trends, and best practices
  • Work with cutting-edge technology and have the freedom to shape your desk

Why join us?

  • We invest in you: expect real mentorship, ongoing training, and a clear path for career growth
  • Your ideas matter: we thrive on innovation and encourage everyone to challenge the status quo
  • It's a team effort: our collaborative, supportive environment means you're never just a number
  • Celebrate success: we work hard, but we also make time to have fun and recognise achievements together
  • Make an impact: help companies grow and change lives by matching the right people with the right opportunities

What we're looking for:

  • Extensive experience in 360 recruitment, with a proven track record in business development and client management
  • A consultative, relationship-first approach and a genuine passion for helping businesses and people succeed
  • Self-motivation, resilience, and a drive to deliver results (with integrity and honesty)
  • Based in Dubai (or willing to relocate international applicants welcome)
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Client Relationship Management

AED60000 - AED120000 Y Marsh Middle East and Africa

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Job Description

Location:
Dubai, UAE

Marsh is seeking a motivated and detail-oriented
Client Relationship Management - Analyst
to join our dynamic team. This role is
exclusively open to UAE nationals
and offers a unique opportunity to contribute to enhancing client satisfaction and loyalty through exceptional support and insightful analysis.

About the Role:
As a Client Relationship Management Analyst, you will collaborate closely with various internal departments to ensure client needs are met efficiently and effectively. You will play a key role in analyzing client data, identifying opportunities for improvement, and supporting the delivery of outstanding client service.

Key Responsibilities:

  • Serve as the primary point of contact for the client relationship management team, promptly addressing inquiries and resolving issues to ensure a positive client experience.
  • Analyze client data and feedback to uncover trends, insights, and opportunities to enhance service delivery and client engagement.
  • Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
  • Collaborate with cross-functional teams—including sales, marketing, and operations—to align client needs with company offerings and initiatives.
  • Identify and recommend process improvements to optimize client relationship management practices and increase operational efficiency.
  • Maintain accurate records of client interactions, feedback, and action items within the CRM system to ensure continuity and accountability.
  • Stay updated on industry trends, competitor activities, and best practices to contribute to strategic planning and innovation.

What We're Looking For:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 1-3 years of experience in client relationship management, customer service, or a similar analytical role.
  • Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
  • Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
  • Proficiency in Business Intelligence tools such as Power BI and Qlik Sense, along with Microsoft Office Suite (Excel, PowerPoint, Word).
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Strong organizational skills and meticulous attention to detail.

What Sets You Apart:

  • A proactive mindset with a commitment to delivering high-quality work.
  • Exceptional interpersonal skills to collaborate effectively with team members and stakeholders.
  • A genuine passion for enhancing client experiences and contributing to the success of the client relationship management team.

Important Notice:
This position is
open exclusively to UAE nationals
in line with our commitment to support Emiratization initiatives.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

R_

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Client Lifecycle Management Analyst

AED90000 - AED120000 Y HSBC

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Job Description

Job description

Client Lifecycle Management Analyst

Some careers prize diversity more than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

CLM Analyst is responsible for managing all Client Lifecycle Management tasks related to Customer life cycle events.

  • Onboarding: Analyse, validate and ensure Customer Onboarding: perform documentation review (banking forms, CDD documentation, corroboration), Know Your Customer (KYC) /Know Your Transactions (KYT) information, screening activities
  • CDD Modification: Analyse, validate and register all the Account modifications (CDD / Tax (FATCA / QI / US PP and CRS): perform input on structure update, person creation, documents registration, blocking / unblocking account activity and Customer Data Management /CDM) issue creation/update within the systems
  • PEDR: Complete and manage trigger events, periodic and event driven reviews: perform due diligence activities on KYC/KYT information, screening activities

In this role you will:

  • Deliver consistent and practical end-to-end operational support to client facing teams, providing first-class client experience to both internal (client facing) and external clients, ensuring compliance with internal and external guidelines and regulations for this key client stage.
  • Provide advisory and operational support to front office staff for all new or existing to bank customers CLM activities, meeting the following objectives:

o Direct client engagement

o Customer Onboarding

o CDD modification management

o PEDR overdue within threshold

o Quality metrics within thresholds

o Adherence to CDD guidelines and risk appetite

o Assess whether such clients match the risk appetite of the Group and the Bank

o Preserve the reputation of the HSBC Group and

o protect the Bank from a possible financial crime exposure

  • Drive the client experience efforts in line with CLM's client experience strategy focusing on working proactively supporting the FO managing existing clients in a cohesive and meaningful manner.
  • Maintain highest standard of excellence in client service across the team and with individual portfolio through a range of initiatives.
  • Deliver consistent fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Requirements

To be successful in the role, you should meet the following requirements:

  • Graduation degree is a must to secure a UAE Visa and Work Permit.
  • Strong experience in client lifecycle management, client onboarding, KYC/AML or related middle-office/operations functions.
  • Working knowledge of AML, regulatory compliance and controls within the banking and financial services industry
  • Strong teamwork initiative; Good research and communication skills.
  • Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.)
  • Flexible and accountable: Open (to different ideas and cultures), dependable (by doing the right thing and take personal accountability) and Connected (with our clients, providers, regulators and colleagues by demonstrating collaboration and respect)

For further details and application information please visit our careers site, searching under reference number 000LNM1.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

This advertiser has chosen not to accept applicants from your region.

Client Relationship Management Coordinator

Dubai, Dubai Marsh Middle East and Africa

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Job Description

Client Relationship Management Coordinator - UAE nationals only

Marsh Middle East and Africa is hiring for the following position in Dubai:

Client Relationship Management Coordinator - UAE nationals only

Note: This role is only open to UAE nationals.

What you will be rewarded with:
  • Developmental opportunities to grow internally.
  • Gain professional experience in a truly global company that is reshaping the industry.
  • Benefit from a collaborative approach with in-country specialists to assist you in driving growth.
  • Support, coaching and development to help you to be the best you can be.
  • Hybrid working model, offering you flexibility and a great working environment.
What you need to have:
  • Previous office based experience
  • MS Office, Presentation & report writing skills
  • Planning and organization skills
  • Effective time management
  • Business writing (emails)
Responsibilities
  • Should possess subject matter knowledge about general insurance
  • Be able to work closely and effectively with clients, helping them understand their insurable risk exposures
  • Analyze and review a client's insurance program design against the backdrop of their risk exposures, and prepare insurance audit reports / presentations where required.
  • Design suitable insurance solutions where required for the client based on available market products locally and internationally.
  • Should possess a good knowledge of the insurance markets, insurer relationships, its product offerings, and able to effectively present a client's risk profile to invite insurers to quote terms.
  • Negotiate pricing, and critically analyze insurance quotes submitted by insurers to ensure conformance to the client's requirements.
  • Preparing and presenting insurance program proposals to clients, while conforming to strict deadlines.
  • Undertake prompt administration of the client's insurance programme following placement, ensuring that their business operations are not impacted.
  • Organize periodical, structured client meetings throughout the year to review performance, compile insurance program reports and summaries where necessary for client reviews.
Company overview

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

R_


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Client Relationship Management Coordinator

Dubai, Dubai Marsh McLennan

Posted today

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Job Description

Overview

Marsh is seeking candidates for the following position based in the Dubai office:

Client Relationship Management Coordinator

Note: This role is only open to UAE nationals

What you will be rewarded with
  • Developmental opportunities to grow internally.
  • Gain professional experience in a truly global company that is reshaping the industry.
  • Benefit from a collaborative approach with in-country specialists to assist you in driving growth.
  • Support coaching and development to help you to be the best you can be.
  • Hybrid working model offering you flexibility and a great working environment.
We will rely on you to
  • Should possess subject matter knowledge about general insurance
  • Be able to work closely and effectively with clients helping them understand their insurable risk exposures
  • Analyze and review a clients insurance program design against the backdrop of their risk exposures and prepare insurance audit reports / presentations where required.
  • Design suitable insurance solutions where required for the client based on available market products locally and internationally.
  • Should possess a good knowledge of the insurance markets insurer relationships its product offerings and able to effectively present a clients risk profile to invite insurers to quote terms.
  • Negotiate pricing and critically analyze insurance quotes submitted by insurers to ensure conformance to the clients requirements.
  • Preparing and presenting insurance program proposals to clients while conforming to strict deadlines.
  • Undertake prompt administration of the clients insurance programme following placement ensuring that their business operations are not impacted.
  • Organize periodical structured client meetings throughout the year to review performance compile insurance program reports and summaries where necessary for client reviews.
What you need to have
  • Previous office based experience
  • MS Office Presentation & report writing skills
  • Planning and organization skills
  • Effective time management
  • Business writing (emails)

Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 9000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties nationality parental status personal or social status political affiliation race religion and beliefs sex/gender skin color or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience: IC


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Client Relationship Management Coordinator

Dubai, Dubai AE001 Marsh Emirates Insurance Brokerage LLC.

Posted today

Job Viewed

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Job Description

Overview

Marsh is seeking candidates for the following position based in the Dubai office :

Client Relationship Management Coordinator

Note: This role is only open to UAE nationals

What you will be rewarded with
  • Developmental opportunities to grow internally.
  • Gain professional experience in a truly global company that is reshaping the industry.
  • Benefit from a collaborative approach with in-country specialists to assist you in driving growth.
  • Support, coaching and development to help you to be the best you can be.
  • Hybrid working model, offering you flexibility and a great working environment.
We will rely on you to
  • Should possess subject matter knowledge about general insurance
  • Be able to work closely and effectively with clients, helping them understand their insurable risk exposures
  • Analyze and review a client's insurance program design against the backdrop of their risk exposures, and prepare insurance audit reports / presentations where required.
  • Design suitable insurance solutions where required for the client based on available market products locally and internationally.
  • Should possess a good knowledge of the insurance markets, insurer relationships, its product offerings, and able to effectively present a client's risk profile to invite insurers to quote terms.
  • Negotiate pricing, and critically analyze insurance quotes submitted by insurers to ensure conformance to the client's requirements.
  • Preparing and presenting insurance program proposals to clients, while conforming to strict deadlines.
  • Undertake prompt administration of the client's insurance programme following placement, ensuring that their business operations are not impacted.
  • Organize periodical, structured client meetings throughout the year to review performance, compile insurance program reports and summaries where necessary for client reviews.
What you need to have
  • Previous office based experience
  • MS Office, Presentation & report writing skills
  • Planning and organization skills
  • Effective time management
  • Business writing (emails)

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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Category Management Client Manager

Dubai, Dubai dunnhumby

Posted today

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Job Description

Overview

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Responsibilities
  • As a Client Manager, cultivate and foster relationships with key counterparts within Retailer clients.
  • Champion the implementation of the Customer First strategy and support the client on this mission.
  • As a Category Management expert, own and develop the relationship with retailer counterparts and drive the customer first strategy.
  • Develop, deliver and manage the category management workplan for the retailer to deliver value, satisfaction and return on investment, and to achieve performance goals.
  • Collaborate with cross-functional teams to identify new opportunities, win and manage impactful category initiatives, and lead a team of Category Management Client Leads.
  • Measure success through the strength of client partnerships and the outcomes of your strategies.
What we expect from you
  • Experience in building strong client relationships and managing senior stakeholders
  • Experience of analysing data to solve challenging problems and deliver business value
  • Experience in developing and leading strategic projects, ideally involving delivery through other teams such as data science and technology
  • Experience of managing and mentoring a team
  • Experience in an FMCG retailer, supplier or consultancy
  • Experience in Category management capability/ client lead role is essential to have
What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

Privacy and Diversity

For further information about how we collect and use your personal information please see our Privacy Notice which can be found here.

Global Diversity and Inclusion

At dunnhumby, we utilise our diversity of thought as our competitive edge .

We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed to cultivate a culture of belonging , where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.

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Category Management Client Manager

AED120000 - AED240000 Y dunnhumby

Posted today

Job Viewed

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Job Description

dunnhumby
is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission:
to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world's most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby
employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Our Client Managers are entrusted with cultivating and fostering relationships with key counterparts within our Retailer clients. The primary goal is to champion the implementation of the Customer First strategy, playing a pivotal role in supporting our client on this mission.

As a Category Management expert, you will own and develop the relationship with client counterparts in the retailer, and drive customer first strategy. Your role is instrumental in developing, delivering and managing the category management workplan for the retailer that delivers recognisable value, satisfaction and return on investment, and to ultimately achieve our performance goals with the retailer.

As a subject matter expert, you'll collaborate with cross-functional teams to identify new opportunities, win and manage impactful category initiatives, and lead a team of Category Management Client Leads. Your success will be measured by the strength of your client partnerships and the outcomes your strategies deliver.

What We Expect From You

  • Experience in building strong client relationships and managing senior stakeholders
  • Experience of analysing data to solve challenging problems and deliver business value
  • Experience in developing and leading strategic projects, ideally involving delivery through other teams such as data science and technology
  • Experience of managing and mentoring a team
  • Experience in an FMCG retailer, supplier or consultancy
  • Experience in Category management capability/ client lead role is essential to have

What You Can Expect From Us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found
(here)

This advertiser has chosen not to accept applicants from your region.

Category Management Client Manager

Dubai, Dubai Dunnhumby

Posted today

Job Viewed

Tap Again To Close

Job Description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world's most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Our Client Managers are entrusted with cultivating and fostering relationships with key counterparts within our Retailer clients. The primary goal is to champion the implementation of the Customer First strategy, playing a pivotal role in supporting our client on this mission.

As a Category Management expert, you will own and develop the relationship with client counterparts in the retailer, and drive customer first strategy. Your role is instrumental in developing, delivering and managing the category management workplan for the retailer that delivers recognisable value, satisfaction and return on investment, and to ultimately achieve our performance goals with the retailer.

As a subject matter expert, you'll collaborate with cross-functional teams to identify new opportunities, win and manage impactful category initiatives, and lead a team of Category Management Client Leads. Your success will be measured by the strength of your client partnerships and the outcomes your strategies deliver.

What we expect from you

  • Experience in building strong client relationships and managing senior stakeholders
  • Experience of analysing data to solve challenging problems and deliver business value
  • Experience in developing and leading strategic projects, ideally involving delivery through other teams such as data science and technology
  • Experience of managing and mentoring a team
  • Experience in an FMCG retailer, supplier or consultancy
  • Experience in Category management capability/ client lead role is essential to have

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

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Global Diversity and Inclusion Questions

At dunnhumby, we utilise our diversity of thought as our competitive edge .

We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed tocultivate a culture of belonging,where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.

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Category Management Client Lead

Dubai, Dubai dunnhumby

Posted today

Job Viewed

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Job Description

Overview

Join to apply for the Category Management Client Lead role at dunnhumby . dunnhumby is the global leader in Customer Data Science, empowering businesses to compete in a data-driven economy. Our mission is to enable businesses to grow by becoming advocates and champions for their Customers, with a strong heritage in retail and expertise across multiple industries.

Our Client Leads cultivate and foster relationships with key counterparts within our Retailer clients. The primary goal is to champion the implementation of the Customer First strategy and to support our client on this mission. This role, based in Dubai, advances Category Management initiatives, including price and promotion strategies aligned with the annual Statement of Work (SOW) for our Retail client. Success is measured by improved client satisfaction and maximized Return on Investment to meet performance objectives.

To excel in this position, we seek individuals who demonstrate commitment, accountability, attention to detail, expertise in customer insights analysis, and strong relationship-building skills.

Responsibilities
  • Advance Category Management initiatives, including price and promotion strategies aligned with the SOW for the Retail client.
  • Cultivate and foster relationships with key retailer counterparts to champion the Customer First strategy.
  • Collaborate with retailers and manufacturers to integrate customer insights into existing or new category management processes.
  • Support the client in driving commercial value through the sale of solutions and services.
  • Manage stakeholder relationships effectively to ensure alignment and expected outcomes.
Qualifications
  • Proven experience in Category Management methodologies within retail and/or manufacturing contexts.
  • Familiarity with the retail industry is advantageous but not mandatory.
  • Track record of driving commercial value through the sale of solutions and services.
  • Demonstrated expertise in managing key stakeholders.
  • Experience collaborating with retailers and manufacturers to integrate customer insights into category management processes.
  • 3–5 years of hands-on experience in a capability or client lead role is essential.
  • Proficiency in Arabic (preferred).
What You Can Expect From Us

We offer a comprehensive rewards package and a degree of personal flexibility, including thoughtful perks like flexible working hours and your birthday off. You'll benefit from an investment in cutting-edge technology and a world-wide ambition, while enjoying a nimble, small-business feel that encourages experimentation and learning. We are committed to diversity and inclusion through active networks and an inclusive culture, and we want to make the recruitment process accessible. Please let us know how we can support you during this process.

Our approach to Flexible Working

We value balance and are committed to building an inclusive culture where you can balance a successful career with personal commitments and interests. If flexible working is important to you, discuss options with your recruiter during the hiring process.

For information about how we collect and use your personal information, please see our Privacy Notice.

Note: Referrals increase your chances of interviewing at dunnhumby.

Dubai, Dubai, United Arab Emirates

This posting may include additional roles and listings in the region.


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