51 Client Onboarding jobs in the United Arab Emirates

We are seeking a skilled Client Onboarding Associate to join our team. In this role, you will be the key point of contact and subject matter expert for onboarding new customers, handling incremental business requests, and renewing existing customer KYC records.

You will collaborate with designated Front Office teams, ensuring seamless KYC processes and contributing to our world-class client onboarding experience. Your success in this role will require the ability to quickly build rapport with internal and external customers to ensure the KYC aspect of the onboarding experience is efficient and world-class.

• Manage the KYC workload for new business and renewals for your designated Front Office sub-line of business (subLOB), prioritizing requests and providing status updates.
• Build and develop strong partnerships, identify challenges, and eliminate roadblocks with all internal partners.
• Work with Front Office teams to direct clients as required to obtain all necessary supporting evidence for KYC due diligence.
• Ensure all client information is accurate, complete, and compliant with AML, local, and corporate due diligence requirements.
• Coordinate case prioritization, capacity planning, and assignment with global teams and QC.
• Stay updated on process, procedural, and regulatory changes, communicating impacts to business partners.
• Manage personal workload and priorities, escalating risks/issues promptly.
• Identify and implement process improvements, supporting key process and technology initiatives.

• Strong written and oral communication skills, with experience in conflict resolution.
• Resilient interpersonal skills, capable of partnering with stakeholders and influencing decisions.
• Client-focused with a strong controls mindset.
• Proactive and flexible in managing workload and targets.
• Effective time management and organizational skills.
• Working knowledge of KYC, compliance, and AML standards.
• Understanding of the financial industry.
• Knowledge of various client types, including corporates, financial institutions, banks, government entities, and private companies.

This role offers the opportunity to work in a dynamic environment and contribute to the success of our organization. You will have the chance to develop your skills and expertise, working with a talented team of professionals.

Please note that we are an equal opportunities employer and welcome applications from candidates with diverse backgrounds and experiences.

• Full-time
• Sub Division: Channels & Transformation
• Division: Wholesale Banking

JOB PURPOSE:

• Complete GTB cash and channel setups as a Maker in various bank systems such as FabOnline, iBanking, RCD and RCP etc.
• Complete the complex set-up on LMS, VAM, EDDS in collaboration with Implementation Managers, Product leads, Product Sales and Client
• Interact with clients for complex set-ups to obtain clarity on the complexity to ensure the set-ups are done right the 1st time.
• High quality and efficient processing of new and maintenance requests in bank systems, at minimal errors (first-time-right setup)
• Systematically obtain signature verification from client services on all the maintenance requests received from the clients
• Setup and maintain paper and electronic filing systems for records, correspondence and other material
• Ensure that all the original documents are sent to Group operations/Record Management Team twice a week for document scanning & archival process as per bank standards
• Review & handle the group mailbox and manage it appropriately to process queries within 24 to 48 hours
• Create maintenance tickets on Tatbiq upon receiving the client requests and allocate the same to contract handling team members
• Improve the turn-around time, reduce operational errors while process set-ups both new and maintenance.

ACCOUNTABILITIES:

• Ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements
• Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels
• Establish effective / efficient communications with internal / external communications throughout the setup process
• Ensure all forms/contract, received from internal stakeholders, are validated, before any action in the bank systems is performed, within the agreed service levels
• Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank
• Setup and maintain paper and electronic filing systems for records, correspondence and other material
• Attention to detail and comfort dealing with completing administrative work associated with client onboarding
• Ensure 100% adherence to compliance rules and support all audit protocols as appropriate
• Ensure that turnaround time of setup requests are meeting agreed service levels
• Focus is on all CIB clients (inclusive of Business Banking)
• Close liaison and working relationship with staff from GTB Implementation, Contract Handling Team, Advisory, PM, Client Services, Channel Support, (Global) branch network, Relationship Managers, IT Desk, Operations and other relevant stakeholders in the implementation process
• Participate in review of service standards and service quality to ensure that we meet and exceed the expectations of our clients
• Carry out the functions with full integrity to ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements
• Establish effective / efficient communications with internal / external communications throughout the setup process
• Ensure all forms/contract, received from internal stakeholders, are validated, before any action in the bank systems is performed, within the agreed service levels
• Carry out all types of GTB cash and channels activity as per approved service level arrangements
• Attention to detail in dealing with completing administrative work associated with client implementations

Knowledge:

• Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions
• Good knowledge of Microsoft applications
• Fair understanding of administrative functions

Key Attributes:

• A self-starter, motivated, with aptitude and willingness to undertake self-learning
• Able to handle confidential information
• High standards on accuracy and completeness
• Tenacity and follow-through on agreed action items
• Taking initiative
• Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients

Experience:

• At least three years' experience in a similar role or competencies in their recent career

Skills:

• Good organizational and planning skills
Job Location

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First Abu Dhabi Bank (FAB) | Business Park Branch

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Join to apply for the Client Onboarding Consultant role at Dicetek LLC.

Monitor daily transactions and operational processes to ensure compliance with regulatory guidelines (e.g., AML, KYC, FATCA, GDPR, CTF).

Review client onboarding and documentation in line with compliance standards.

Maintain accurate and up-to-date compliance records, logs, and documentation.

Requirements:

• 3+ years of experience in compliance operations, preferably in banking or financial institutions.
• Solid understanding of KYC/AML standards, transaction monitoring, and regulatory reporting.

• Not Applicable

• Contract

• Consulting, Information Technology, and Sales

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Dicetek LLC by 2x.

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Are you ready to make a significant impact in client onboarding? As a Client Onboarding Branches Associate, you will be the key point of contact and subject matter expert for onboarding new customers, handling incremental business requests, and renewing existing customer KYC records. You will collaborate with designated Front Office teams, ensuring seamless KYC processes and contributing to our world-class client onboarding experience.

As a Client Onboarding Branches Associate, you will act as a single point of contact and SME for onboarding new customers, incremental business requests, and renewals of existing KYC records. You will be aligned with a designated Front Office team (e.g., Sales, RMP Deal Team, or Transition Management) and facilitate communication across all teams regarding KYC activities. Success in this role requires the ability to quickly build rapport with internal and external customers to ensure the KYC aspect of the onboarding experience is efficient and world-class.

• Manage the KYC workload for new business and renewals for your designated Front Office sub-line of business (subLOB), prioritizing requests and providing status updates.
• Build and develop strong partnerships, identify challenges, and eliminate roadblocks with all internal partners.
• Work with Front Office teams to direct clients as required to obtain all necessary supporting evidence for KYC due diligence.
• Ensure all client information is accurate, complete, and compliant with AML, local, and corporate due diligence requirements.
• Coordinate case prioritization, capacity planning, and assignment with global teams and QC.
• Stay updated on process, procedural, and regulatory changes, communicating impacts to business partners.
• Manage personal workload and priorities, escalating risks/issues promptly.
• Identify and implement process improvements, supporting key process and technology initiatives.
• Serve as a role model to peers, driving training and sharing best practices.
• Lead peers engaged in the same portfolio.

• Strong written and oral communication skills, with experience in conflict resolution.
• Resilient interpersonal skills, capable of partnering with stakeholders and influencing decisions.
• Client-focused with a strong controls mindset.
• Proactive and flexible in managing workload and targets.
• Effective time management and organizational skills.
• Working knowledge of KYC, compliance, and AML standards.
• Understanding of the financial industry.
• Knowledge of various client types, including corporates, financial institutions, banks, government entities, and private companies.

• Arabic language skills are preferred but not essential.

IC

Job Title: Onboarding Solutions Manager

We are seeking a highly skilled and driven professional to lead the successful adoption of our ESG data management platform across enterprise clients.

This is an exciting opportunity to shape the success of one of our largest client partnerships. For the first six months, you will be stationed in Saudi Arabia to oversee the onboarding of one of our biggest and most strategic clients, before continuing your work from our Dubai hub.

You will own the end-to-end onboarding process, coordinating across teams to ensure a smooth, valuable, and timely launch for every client. If you thrive in fast-paced environments and love making customers successful, we want to hear from you.

Your Responsibilities Will Include:

• Define Success Metrics: Partner with enterprise-level customers to establish clear onboarding objectives, milestones, and success metrics aligned with their business goals, ensuring shared accountability and clear project management for achieving a seamless implementation and meaningful outcomes.
• Cross-Functional Collaboration: Champion cross-functional collaboration and alignment with Customer Success, ESG Implementation, ESG Adoption Services, Product, and other teams to ensure the onboarding process is smooth and efficient, driving exceptional results for your customers.
• Build Strategic Relationships: Develop strong, trusted relationships with customers by understanding their business priorities and ESG goals. Focus on collaboration, platform configuration, and project management, ensuring customers feel supported throughout the onboarding process.
• Drive Platform Engagement: Lead efforts to expand platform adoption during onboarding, ensuring customers are set up for success with tailored training, enablement programs, and proactive touchpoints to drive long-term value.
• Manage Projects with Precision: Oversee the customer onboarding process from start to finish, including defining project scope, deliverables, timelines, and ensuring clear, proactive communication. Anticipate potential challenges and lead cross-functional teams to resolve them quickly, ensuring projects are delivered on time and to specification.
• Deliver Seamless Onboarding: Partner with the CSM and ESG Implementation Services team to deliver comprehensive training and resources, equipping customers with the knowledge and tools to fully leverage our platform from day one.
• Showcase Impact: Capture and share success stories from the onboarding process, demonstrating the tangible value we bring to their business. Ensure these stories are celebrated both internally and externally as part of our ongoing commitment to customer success.

What We Are Looking For:

• 3+ years of relevant work experience in Onboarding, Project Management experience, preferably in an Enterprise SaaS environment.
• Deep caring about customers and a natural ability to empathize with and advocate for them.
• Passion for the ESG industry.
• Strong communication and presentation skills.
• Ability to independently prioritize work and autonomously manage a large workload.
• Track record of excellence; demonstrated excellence in work.
• Structured and analytical approach to any work plan.
• Entrepreneurial approach to testing hypotheses and quickly iterating on ideas.
• Startup, software development industry, and/or SaaS experience (Preferred).

• Join a well-financed company.
• Advance our purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software.
• Contribute your knowledge and insights to increase awareness and knowledge of sustainability.

Key Role Overview

The Client Onboarding Consultant plays a pivotal role in ensuring seamless client onboarding processes, maintaining regulatory compliance, and upholding the highest standards of accuracy and documentation.

Key Responsibilities

• Monitor daily transactions and operational processes to guarantee adherence to AML, KYC, FATCA, GDPR, and CTF regulations.
• Review client onboarding documentation in line with established compliance standards.
• Maintain accurate and up-to-date records, logs, and documentation to ensure transparency and accountability.

Requirements

• Minimum 3 years of experience in compliance operations, preferably within banking or financial institutions.
• Thorough understanding of KYC/AML standards, transaction monitoring, and regulatory reporting.

Industry Expertise

• IT Services and IT Consulting

Job Type

• Contract

Skill Requirements

• Compliance Operations
• Regulatory Reporting
• Transaction Monitoring

Why This Role Matters

Dicetek LLC values expertise and experience. By working in this role, you demonstrate your commitment to excellence and a strong work ethic.

This is a senior client onboarding role in the private banking industry.

The ideal candidate will have experience with Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures, as well as excellent communication and interpersonal skills.

The successful candidate will be responsible for performing client acceptance reviews, including name screening, CDD and KYC checks, risk profile assessment of prospects, trigger review management etc. for Private Banking Onboarding.

• Review accounts against all set internal standards for Client Due Diligence
• Check on the quality of the Static Information and Source of Wealth if it meets all set standards for Account Opening, Maintenance and Trigger review.
• Review the other Due Diligence requirements such as adverse media findings, Sanctions link, Tax red flags etc.
• Determine and advice the frontline if other searches are needed to supplement those already done for Account Opening.
• Advise on Private Banking CDD policy and procedures and applicable local laws and regulations
• Advise on and escalate higher risk relationships and reputation risks arising from CDD to Compliance or Local Client Committee (LCC)
• Consultation with functional experts (i.e. Legal, Compliance, Financial Crime compliance) as needed
• Contribute to the implementation and controls for daily processes and assist with the update of procedures
• Leverage on expertise and train the frontline in order to produce high quality SOW and complete Account Opening Pack to avoid reworks and to aid in faster turnaround time.
• Comply to agreed Turn Around Times for assigned activities as detailed in the Document Operating Instructions and the Service Level Agreements
• Promote the spirit of continuous improvement by flagging any procedural issues that impact delivery of responsibilities with suggestions improvements and work around.
• Provide a final recommendation to proceed/not proceed on accounts submitted for Account Opening or Account Maintenance.

• UAE

• CDD
• AML/KYC
• MS Office

• Adequate knowledge and understanding of regulatory requirements relating to CDD/AML and internal procedures
• Relevant experience in AML/KYC and/or client onboarding, from banking and/or financial services sector with a focus on private banking clients, including corporate
• Compliance knowledge applicable to the Financial Services industry, including relevant professional certification on AML/CFT
• Excellent verbal, presentation and written communication skills
• Ability to think globally / see the overall picture and multi-task
• High level of integrity and professionalism

We're an international bank, providing comprehensive banking solutions to our clients.

We value diversity and inclusion in our workforce and strive to create a positive work environment.

• Competitive salary and benefits package
• Opportunities for career growth and development
• A dynamic and inclusive work environment

Are you ready to make a significant impact in client onboarding? As a Client Onboarding Branches Associate, you will be the key point of contact and subject matter expert for onboarding new customers, handling incremental business requests, and renewing existing customer KYC records. You will collaborate with designated Front Office teams, ensuring seamless KYC processes and contributing to our world-class client onboarding experience.

As a Client Onboarding Branches Associate, you will act as a single point of contact and SME for onboarding new customers, incremental business requests, and renewals of existing KYC records. You will be aligned with a designated Front Office team (e.g., Sales, RMP Deal Team, or Transition Management) and facilitate communication across all teams regarding KYC activities. Success in this role requires the ability to quickly build rapport with internal and external customers to ensure the KYC aspect of the onboarding experience is efficient and world-class.

• Manage the KYC workload for new business and renewals for your designated Front Office sub-line of business (subLOB), prioritizing requests and providing status updates.
• Build and develop strong partnerships, identify challenges, and eliminate roadblocks with all internal partners.
• Work with Front Office teams to direct clients as required to obtain all necessary supporting evidence for KYC due diligence.
• Ensure all client information is accurate, complete, and compliant with AML, local, and corporate due diligence requirements.
• Coordinate case prioritization, capacity planning, and assignment with global teams and QC.
• Stay updated on process, procedural, and regulatory changes, communicating impacts to business partners.
• Manage personal workload and priorities, escalating risks/issues promptly.
• Identify and implement process improvements, supporting key process and technology initiatives.
• Serve as a role model to peers, driving training and sharing best practices.
• Lead peers engaged in the same portfolio.

• Strong written and oral communication skills, with experience in conflict resolution.
• Resilient interpersonal skills, capable of partnering with stakeholders and influencing decisions.
• Client-focused with a strong controls mindset.
• Proactive and flexible in managing workload and targets.
• Effective time management and organizational skills.
• Working knowledge of KYC, compliance, and AML standards.
• Understanding of the financial industry.
• Knowledge of various client types, including corporates, financial institutions, banks, government entities, and private companies.

• Arabic language skills are preferred but not essential.

IC

Join to apply for the Senior Analyst, Markets, Client Onboarding (UAE nationals preferred) role at Standard Chartered

Join to apply for the Senior Analyst, Markets, Client Onboarding (UAE nationals preferred) role at Standard Chartered

• The candidate is responsible for facilitating the account opening process for clients within the Markets sector. This role requires a meticulous approach to compliance, attention to detail, and the capability to manage stakeholder relationships effectively. The Officer will collaborate with various internal teams to ensure a seamless onboarding experience for clients, while adhering to regulatory requirements and company policies.
  
  

• The candidate is responsible for facilitating the account opening process for clients within the Markets sector. This role requires a meticulous approach to compliance, attention to detail, and the capability to manage stakeholder relationships effectively. The Officer will collaborate with various internal teams to ensure a seamless onboarding experience for clients, while adhering to regulatory requirements and company policies.
  
  

• To support the team as a subject matter expert for more complex client onboarding requests and queries.
• Manage the account opening process for new and existing clients for the Markets business.
• Coordinate with internal teams to ensure a smooth and efficient account opening process.
• Fostering and maintaining dialogue across the SCB global Markets on-boarding network to develop and enhance global client relationships and responding to client needs.
• Ensure efficient and timely opening of Markets client accounts
• Initiation of Account opening requests in relevant systems to enable trading accounts to be opened in the systems required to trade the relevant product and follow through any eCommerce mapping request as per client requirement.
• Identify and escalate blockages in the on-boarding / maintenance processes.
• Ensure that accounts and data is set up to achieve full operational readiness.
• Working closely with our Markets Operations group and other operational and administrative areas to ensure the timely set up of client trading infrastructure.
• Due Diligence required to capture all data for a new sub fund opened under an existing IM
• Maintain the funds team database.
• Assist with queries regarding the Static data and Markets Onboarding processes for clients.
• Ensure that all systems are updated when a request is submitted to the relevant back-office teams.
• Action relevant static data updates for Markets clients as per instruction from Markets Onboarding Managers.
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
  
  

• Manage Conduct
• Manage Risk
• Process Management
• Onboarding (CDD and Regulatory Onboarding)
• Credit Documentation
• Enablement (Account Opening & Channels Activation)
• Servicing (Static Data Maintenance, Offboarding)
  
Qualifications
• Ability to engage and build rapport with internal stakeholders
• Strong written and verbal skills in English
• Has a clear understanding of the client needs being serviced
• Ability to work unsupervised without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills
  
  
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  
What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Seniority level
• Seniority level Mid-Senior level
Employment type
• Employment type Full-time
Job function
• Job function Human Resources
• Industries Banking

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