343 Client Relations Manager jobs in the United Arab Emirates

We are hiring for Account Manager (Client relations)

• Acting as the main point of contact between the client and the company, ensuring clear and effective communication.
• Gaining a deep understanding of the client's business, objectives, and challenges to tailor services or solutions accordingly.
• Overseeing client accounts, ensuring that projects are delivered on time, within scope, and to the client’s satisfaction.
• Developing strong, trust-based relationships with clients to foster loyalty and long-term partnerships.
• Providing clients with regular updates on project status and soliciting feedback to improve service delivery.
• Tracking account metrics and performance indicators to ensure client satisfaction and business growth.

• Excellent experience in client handling.
• Strong communication, interpersonal, and project management abilities.

This is an exciting opportunity to build strong relationships and deliver exceptional customer service.

1. Staff Relationship Management : Provide guidance on banking services and products, manage staff relationships, and grow the portfolio of staff banking by desired percentage.
2. Organize helpdesk and induction activities across different premises and departments.
3. Lead generation and management through CRM systems.
4. Acquire a minimum number of activities in a calendar month as per management's directives.
5. Address staff enquiries within agreed timeframe and maintain excellent NPS scores with high level of service standards.
6. Comply with regulatory requirements while ensuring business achievements are met.
7. Introduce bundled solutions that deepen relationships and address staff needs.
8. Manage budget targets and adhere to Standard Operating Procedures, Policies, and Code of Conduct.
9. Drive adherence to organizational values and ethics by employees of assigned department.
10. Prepare timely and accurate reports that meet quality standards.

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ID: 563627

Location:

Abu Dhabi, AE

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

ROLE:

As part of the Intermodal Department of our Regional Office, you will lead the coordination and strategic development of intermodal activities across the Middle East Gulf, Indian Subcontinent, Indian Ocean Islands, and Central Asia.

RESPONSIBILITIES:

Based in Abu Dhabi and reporting directly to the Chief Commercial Officer, you act as a regional leader and decision-maker for all intermodal and business development initiatives.

You will:

Drive the intermodal strategy across the region by defining ambitious annual targets (volume, Carrier Haulage, service development) and ensuring strong execution in close collaboration with agencies and ILS teams.

Lead complex, multi-stakeholder commercial projects, with the objective of strengthening CMA CGM’s market position, removing operational bottlenecks, and unlocking growth opportunities.

Act as the regional point of accountability, coordinating with regional office and head office stakeholders to report progress and ensure project alignment and success.

Mobilize internal and external stakeholders, ensuring alignment and cohesion across entities, including lines, logistics, and intermodal teams.

Maintain active relationships with local authorities to support the advancement of projects and strategic initiatives.

Identify, assess, and drive new business development opportunities, including CFS infrastructure, new intermodal services, and digital innovations, while building and maintaining a solid opportunity pipeline.

Lead the development of investment cases and business plans, providing clear recommendations on viability and financial returns in coordination with local agencies and relevant corporate departments (Logistics, Intermodal, CCIS, Lines.).

Ensure ongoing risk management, monitoring project progress and proactively implementing corrective actions where needed.

Build deep market intelligence in your region, analysing competitive landscapes, identifying strategic gaps, and proactively proposing innovative solutions to group stakeholders.

Lead a regional team of intermodal and business development professionals, fostering a performance-driven culture and ensuring alignment with CMA CGM’s global ambitions.

SKILLS AND QUALIFICATIONS:

• Graduated with a master’s in commerce or management, you have a solid track record in the transport, intermodal, or logistics sector, ideally with regional or multi-country exposure.
• You are fluent in English and are used to work in an international environment.
• You are proficient with Excel, PowerPoint, and corporate reporting tools (KPI dashboards, business planning platforms, etc.).
• You demonstrate strong leadership and team animation capabilities, with a hands-on mindset and the ability to drive projects autonomously.
• You are a natural team player, a trusted coordinator, and a business-oriented leader able to engage, influence, and deliver.

Job Title:

Job Description

We are hiring an experienced & skilled leader in Sales / Client Relationship Management to drive growth strategy in our client base. The incumbent will manage existing strategic clients in the south region for the UAE marketplace.

You will be responsible for identifying potential business growth opportunities, designing & presenting Concentrix's value proposition, improving P&L position, and executing the market strategy for the clients this position will serve.

Key Responsibilities:

• Growing the base account portfolio by increasing CNX wallet share and selling new offerings.
• Partnering with customers to understand their business needs and objectives.
• Building and maintaining strong, long-lasting customer relationships.
• Developing and executing strategic plans to achieve sales targets.
• Building pipeline, collecting client requirements, developing BPO solutions, and closing deals.
• Defining Concentrix’s value proposition, win strategy, and competitor differentiators.
• Effectively communicating the value proposition through proposals and presentations.
• Understanding industry-specific landscapes and trends, and reporting on factors that influence tactical budgets and strategic directions of accounts.

Qualifications, Experience & Attributes:

• Overall 15+ years of experience, with at least 5 years in the contact center / outsourcing space.
• Complete understanding of commercial models & financial statements.
• At least 2 years of experience in domains such as Account Management, Sales, Pre-Sales, or Consulting.
• Good understanding of market landscape & connections with senior client executives.
• Reasonable understanding of emerging technologies in the BPO space.
• CRM BPO / outsourcing industry experience.
• Proficient in Arabic and English.
• Strong ability to learn quickly and operate effectively in a global organization.
• Demonstrated ability to communicate, present, and influence credibly at all organizational levels, including executive and C-level.
• Excellent listening, negotiation, and presentation skills.

Location:

Dubai, Property# BCB2 515, Dubai CommerCity

Language Requirements:

Time Type:

Full time

Application deadline: 2027-05-01

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents .

Job Title:

Job Description

We are hiring an experienced & skilled leader in Sales / Client Relationship Management to drive growth strategy in our client base. The incumbent will manage existing strategic clients in the south region for the UAE marketplace.

You will be responsible for identifying potential business growth opportunities, designing & presenting Concentrix's value proposition, improving P&L position, and executing the market strategy for the clients this position will serve.

Key Responsibilities:

• Growing the base account portfolio by increasing CNX wallet share and selling new offerings.
• Partnering with customers to understand their business needs and objectives.
• Building and maintaining strong, long-lasting customer relationships.
• Developing and executing strategic plans to achieve sales targets.
• Building pipeline, collecting client requirements, developing BPO solutions, and closing deals.
• Defining Concentrix’s value proposition, win strategy, and competitor differentiators.
• Effectively communicating the value proposition through proposals and presentations.
• Understanding industry-specific landscapes and trends, and reporting on factors that influence tactical budgets and strategic directions of accounts.

Qualifications, Experience & Attributes:

• Overall 15+ years of experience, with at least 5 years in the contact center / outsourcing space.
• Complete understanding of commercial models & financial statements.
• At least 2 years of experience in domains such as Account Management, Sales, Pre-Sales, or Consulting.
• Good understanding of market landscape & connections with senior client executives.
• Reasonable understanding of emerging technologies in the BPO space.
• CRM BPO / outsourcing industry experience.
• Proficient in Arabic and English.
• Strong ability to learn quickly and operate effectively in a global organization.
• Demonstrated ability to communicate, present, and influence credibly at all organizational levels, including executive and C-level.
• Excellent listening, negotiation, and presentation skills.

Location:

Dubai, Property# BCB2 515, Dubai CommerCity

Language Requirements:

Time Type:

Full time

Application deadline: 2027-05-01

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Are you a driven sales professional looking to expand your skill set and take on new challenges?

We are seeking a highly motivated Key Account Specialist to join our team. As a Key Account Specialist, you will be responsible for building strong relationships with our key customers, identifying their needs, and providing solutions that meet their requirements.

• BUILDING RELATIONSHIPS: Develop and maintain strong relationships with key customers, understanding their business needs and preferences.
• SOLUTIONS PROVIDER: Identify customer needs and provide solutions that meet their requirements, ensuring high levels of customer satisfaction.
• PRODUCT EXPERTISE: Stay up-to-date with product knowledge, including features, benefits, and applications, to effectively communicate value propositions to customers.
• MARKET RESEARCH: Conduct market research to stay informed about industry trends, competitor activity, and emerging opportunities.

To be successful in this role, you will need:

• A bachelor's degree in business, economics, sales, or marketing.
• 1-2 years of experience in sales, account management, or a related field.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in generating reports, viewing marketing metrics, extracting data, and familiarity with e-commerce platforms and social media.

In return for your hard work and dedication, we offer:

• A competitive salary and bonus structure.
• Ongoing training and development opportunities.
• A collaborative and dynamic work environment.
• The chance to work with a leading brand and make a real impact on our business.

We're a company that values innovation, collaboration, and customer satisfaction. If you're passionate about sales, customer service, and building strong relationships, we'd love to hear from you.