5 478 Client Relationship Management jobs in the United Arab Emirates

We are seeking a proactive and client-focused professional to join our team in the UAE. This hybrid role is ideal for individuals with a background in IT consulting or software development who can manage client relationships while effectively coordinating with internal teams.

• Serve as the key liaison for assigned clients, building and maintaining long-term relationships.
• Understand client business needs and align technology solutions accordingly.
• Conduct regular client meetings and ensure high satisfaction and retention.
• Identify opportunities for upselling and cross-selling services.

• Lead client discussions to gather, document, and validate business and technical requirements.
• Translate requirements into actionable tasks for development, design, QA, and PM teams.
• Work closely with internal stakeholders to ensure clarity and alignment on deliverables, timelines, and scope.
• Help prioritize tasks based on business impact and client expectations.

• Collaborate with sales and solution architects to develop tailored service offerings.
• Participate in presentations and solution walkthroughs with clients.

• Monitor project status, escalate risks or delays, and ensure alignment with client expectations.
• Support the project team in tracking milestones and deliverables.
• Report project health, KPIs, and account performance to leadership.

• 7–10 years of experience in client engagement, account management, business analysis, or project coordination in the IT services or software development domain.
• Solid understanding of software development life cycle (SDLC) and agile delivery processes.
• Strong skills in requirement gathering, documentation, and stakeholder communication.
• Ability to liaise between technical and non-technical stakeholders.
• Familiarity with project management tools like Jira, Trello, Asana, etc.
• Excellent verbal and written communication skills.
• Experience in the UAE or GCC region is preferred.
• Bachelor's degree in IT, Computer Science, Business, or a related field.

• Experience with CRM and collaboration tools (e.g., Salesforce, HubSpot, Confluence).
• Exposure to cloud-based or enterprise software solutions.
• Background in business analysis, functional consulting, or technical pre-sales is a plus.

• Competitive salary.
• Flexible hybrid work model.
• A collaborative, technology-driven environment.
• Exposure to cutting-edge digital transformation projects across industries.

Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

As a key member of our organization, you will be responsible for managing sales across multiple factories in Sharjah and UAQ.

Prepare quotations, sales orders, and proforma invoices in the system as per sales managers' and customers' requests. Ensure all sales orders are approved by customers before entering them into the system.

1. Coordinate with production teams to prioritize tasks according to sales manager's instructions.
2. Communicate directly with customers regarding orders, prices, and deliveries as instructed by sales managers.
3. Arrange deliveries through logistics once goods are ready for shipment.
4. Ensure timely collection of goods from customers while reducing stock levels of finished goods.
5. Prepare sales invoices based on approved prices and send them to customers.
6. Monitor customer receivables until full payment is collected.
7. Collect information from various departments and inform management about any discrepancies found.
8. Update price lists according to management advice and distribute them to customers.
9. Maintain regular communication with customers, share product details, and obtain orders.
10. Identify non-moving items and old finished goods, and suggest necessary actions to management.
11. Coordinate with customers and legal departments regarding contracts, document registration, and other documents.
12. Prepare weekly sales reports for meetings.

Liebherr is a leading manufacturer of construction machinery and a supplier of innovative products and services. The company has grown into a global group with over 55,000 employees.

The organization's Middle East branch in Dubai is responsible for sales and service of various product ranges.

• Account Development: Maintain relationships with key clients in the Middle East, develop account plans, and prepare sales strategies.
• Sales Leadership: Oversee all sales activities in the UAE for Construction Machinery, manage ongoing sales projects, meet with potential new customers, and close deals.
• Team Supervision & Coaching: Supervise and coach sales team members.
• Cross-Functional Collaboration: Coordinate with other departments to ensure requirements are met.
• Strategic Planning and Reporting: Prepare strategic papers and identify growth opportunities.
• Customer Satisfaction: Ensure customer satisfaction and retention.

• Proven track record in sales of Construction and Special Deep Foundation Equipment.
• Previous experience in a similar management role.
• Relevant educational background in Business Engineering or a related field.
• Strong client relationship management and communication skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving and negotiation skills.
• Proficiency in preparing sales reports and conducting market analysis.
• Interest in new digital solutions and products.
• Fluency in English, knowledge of Arabic is a plus.

• A challenging task in a successful family-owned business.
• Opportunity to work independently in a highly motivated and supportive team.
• Room for professional growth.
• Performance-based remuneration.
• Company car and attractive allowances.

We are seeking a highly skilled Business Growth Manager to join our team in Dubai. As a key member of our organization, you will be responsible for driving business growth through effective sales strategies and exceptional customer service.

• Develop and implement sales strategies to increase revenue and customer acquisition.
• Lead and manage a team of sales persons to achieve sales targets and drive business growth.
• Monitor and analyze sales performance, provide feedback, and coaching to sales persons to improve their skills and performance.
• Ensure that all customers receive exceptional service, respond to customer complaints, and resolve issues promptly.
• Develop and maintain a deep understanding of our products, including plants, gardening supplies, and outdoor living products.

Requirements:

• Education: Bachelor's degree in Business, Marketing, or a related field.
• Experience: 5+ years of experience in sales management, preferably in a garden center or retail environment.
• Skills:
• Proven track record of success in sales management.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to motivate and inspire a team to achieve sales targets.
• Experience with sales software, CRM systems, and Microsoft Office.
• Knowledge of horticulture and gardening products.

Benefits:

The successful candidate will receive a competitive salary, ranging from AED 4,000 to AED 6,000 per month, depending on skills and experience.

Our company is an equal opportunities employer and welcomes applications from qualified candidates.

The role of a customer service representative involves providing exceptional support and resolving issues in a timely and professional manner.

Main Responsibilities:

• Engage with customers to understand their needs, respond promptly, and resolve inquiries efficiently.
• Foster positive relationships by delivering accurate product information and addressing customer concerns effectively.
• Maintain accurate records of customer interactions, including notes and service requests.
• Cultivate business growth through proactive prospecting and upselling relevant products.
• Ensure confidentiality of customer data and adhere to organizational policies and standards.
• Collaborate with team members to achieve shared goals and service level objectives.
• Demonstrate adaptability and flexibility in response to changing priorities and schedules.

Qualifications & Skills

• A high school diploma or equivalent qualification is required.
• 0-2 years of experience in the banking sector is preferred.

Key Strengths

• Excellent communication skills in English and Arabic.
• Demonstrated proficiency in problem-solving, documentation, and phone etiquette.

For our Market Organization Middle East, we are looking for someone to do Sales and Business Development Management based in United Arab Emirates (UAE) or Saudi Arabia (KSA).

• Develop and execute a comprehensive sales and business development strategy for key markets in the GCC region.
• Identify and pursue new business opportunities in target industries and verticals (including intralogistics, cranes, ports, among others).
• Expand business with existing clients while actively acquiring new clients.
• Build and maintain strong relationships with customers, key accounts, contractors, consultants, and government stakeholders.
• Lead the preparation of proposals, commercial offers, and tender documentation, working with cross-functional and cross-regional teams.
• Develop a new channel partner network (such as EPCs, distributors, integrators, etc.) in key markets and maintain close relationships with them.
• Achieve or exceed sales targets and KPIs set by management.
• Develop marketing plans and campaigns to support sales growth.
• Represent and promote the entire range of VAHLE products and services.
• Represent Vahle Middle East at trade shows, exhibitions, and industry events across the GCC.

• Diploma or bachelor's degree in electrical or mechanical engineering.
• 6+ years of experience in a sales and business development related technical field for an international company.
• Experience with EOT crane industry, port equipment, or logistics automation industry in a similar role is an advantage.
• Techno-commercial ability and proven experience in handling system projects and spares business.
• Proven success in driving sales processes for complex electrical engineering products and systems from planning to closing.
• Experience with CRM and ERP systems is an advantage.
• Strong communication skills, including active listening, presentation skills, and articulating ideas and concepts.
• Fluent in English and Arabic (speaking and writing).
• Experience working in an international environment is a plus.

The VAHLE Group is an internationally active, family-owned business headquartered in Germany. We provide the social values of a family business, combined with the innovation of a high-tech manufacturing company. VAHLE develops and manufactures intelligent energy, positioning, and data transmission systems for mobile applications. Our core markets include Crane Technology, Intralogistics, Automotive, Port Technology, People Movers, Amusement & Entertainment, and Automation. Over 700 employees contribute to our success.

With a strong presence in the Middle East and established in the UAE since 2002, Vahle Middle East supports industries including intralogistics, ports, automotive, and amusement. We serve primarily UAE, KSA, Oman, Qatar, Kuwait, and Bahrain, focusing on UAE and KSA. Our main customer segments are OEMs, end users, EPC contractors, and consultants. Key markets include Crane Technology, Port Technology, Intralogistics (warehouse automation), General Industry, Mobility, Automotive, and Amusement Rides.

Job Description The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. Duties and Responsibilities:  

• Building a robust client pipeline across inbound and outbound leads.
• Actively engaging in online and offline industry events and forums to engage with prospective customers, decision-makers, and influencers.
• Managing the lead bank and analyzing the clients as per the company’s target audience.
• Process market research to build the prospect’s profile using online and offline data resources
• Identify and qualify the prospect leads and keep them updated.
• Working independently to identify the best strategies to reach out to and engage new clients.
• Developing and executing strategies for targeting strategic sectors and regions.
• Becoming a product expert, its market positioning, and the solutions it offers, backed up by relevant and compelling case studies.
• Working alongside the Technology, Product, and other internal teams to develop market-leading propositions for prospective partners.
• Led the development of sales materials to support the Sales Team’s efforts.
• Managing the sales process CRM system
• Arrange meetings and assign qualified leads to the Sales Consultant Team.

• Bachelor’s degree in business management or administration, or a related field.
• The ability to work in a fast-paced environment.
• Excellent problem-solving and management skills.
• Exceptional negotiation skills.
• Effective communication skills.
• Strong business acumen.
• Detail-oriented.