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Requisition ID: 48121

Business Unit: Fitch Learning

Category: Customer Success

Location:

Dubai, Dubai, AE

Date Posted: May 22, 2025

Fitch Learning is currently seeking a Client Relationship Manager based in our Dubai office.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

The purpose of this role is to manage a defined portfolio of strategic B2B client accounts across the Middle East and grow these through developing strong relationships with client contacts across the organisation. In addition, to seek out new business development opportunities with new logo clients. You will work with our clients to understand their needs and, working with our trainer faculty and product specialists, design programs and learning solutions to address their needs. In doing so, you will achieve/exceed an agreed revenue target.

What We Offer:

• Great opportunity to join a high performing team
• Fast-paced, dynamic environment with considerable financial backing and stability and a breadth of learning products and solutions
• A collaborative team environment with great support from colleagues across the global offices
• A place where you can really make a difference and progress in your career

How You'll Make an Impact:

• Engage with clients and prospects to understand their learning needs and translate into solutions that meet those needs
• Position Fitch Learning (and wider Fitch Group) by acting as a thought leader in Learning and financial markets
• Manage your portfolio of clients through strategic analysis, relationship building and winning new business
• Understand the financial markets, products and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients
• Convert opportunities into booked business through sales excellence; leverage off our internal resources to write and develop best in class proposals; pitch persuasively
• Manage data and information closely and accurately, by using our Salesforce system to record and track your account developments
• Produce regular revenue forecasts that are built from your pipeline
• Effectively hand over programs to the relevant operational teams to deliver and manage, whilst retaining commercial oversight and client relationship

You May be a Good Fit if:

• High level of professionalism, integrity and quality in all aspects of the role
• Articulate and excellent communication skills
• Ability to create and position Fitch Learnings solutions through in-person meetings and marketing materials
• A strong background in sales/relationship management, ideally within the financial services education sector
• Demonstrate a history of working to, and achieving revenue targets
• Ability to understand client strategy to determine appropriate solutions
• Excellent communication skills and a consultative selling approach

Why Choose Fitch:

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Fitch Learning is currently seeking a Client Relationship Manager based in our Dubai office.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

The purpose of this role is to manage a defined portfolio of strategic B2B client accounts across the Middle East and grow these through developing strong relationships with client contacts across the organisation. In addition, to seek out new business development opportunities with new logo clients. You will work with our clients to understand their needs and, working with our trainer faculty and product specialists, design programs and learning solutions to address their needs. In doing so, you will achieve / exceed an agreed revenue target.

What We Offer :

• Great opportunity to join a high performing team
• Fast-paced, dynamic environment with considerable financial backing and stability and a breadth of learning products and solutions
• A collaborative team environment with great support from colleagues across the global offices
• A place where you can really make a difference and progress in your career

How You'll Make an Impact :

• Engage with clients and prospects to understand their learning needs and translate into solutions that meet those needs
• Position Fitch Learning (and wider Fitch Group) by acting as a thought leader in Learning and financial markets
• Manage your portfolio of clients through strategic analysis, relationship building and winning new business
• Understand the financial markets, products and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients
• Convert opportunities into booked business through sales excellence; leverage off our internal resources to write and develop best in class proposals; pitch persuasively
• Manage data and information closely and accurately, by using our Salesforce system to record and track your account developments
• Produce regular revenue forecasts that are built from your pipeline
• Effectively hand over programs to the relevant operational teams to deliver and manage, whilst retaining commercial oversight and client relationship

You May be a Good Fit if :

• High level of professionalism, integrity and quality in all aspects of the role
• Articulate and excellent communication skills
• Ability to create and position Fitch Learnings solutions through in-person meetings and marketing materials
• A strong background in sales / relationship management, ideally within the financial services education sector
• Demonstrate a history of working to, and achieving revenue targets
• Ability to understand client strategy to determine appropriate solutions
• Excellent communication skills and a consultative selling approach

Why Choose Fitch :

• Hybrid Work Environment : 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility : Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future : Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing : Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies : Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment : A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back : Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Our bank is a dynamic organization where you will have the opportunity to grow and develop your skills. We are looking for an experienced Relationship Manager- Employee Banking to join our team.

• To succeed in this role, you will need to be able to build strong relationships with clients, identify their needs and provide solutions that meet those needs.
• You will also be responsible for managing client interactions, from initial contact to ongoing relationship management.
• In addition, you will work closely with other teams within the bank to ensure that our clients receive a seamless service.

Skills and Qualifications:

• Proven experience in relationship management, preferably in the banking sector.
• Strong communication and interpersonal skills, with the ability to build rapport with clients at all levels.
• A bachelor's degree in a relevant field, with a master's degree preferred.

Benefits:

• The opportunity to work in a dynamic and growing organization.
• Competitive salary and benefits package.
• Ongoing training and development opportunities.

What You Will Do:

1. Build and maintain strong relationships with clients.
2. Identify client needs and provide solutions that meet those needs.
3. Manage client interactions, from initial contact to ongoing relationship management.
4. Work closely with other teams within the bank to ensure that our clients receive a seamless service.

Job Description: Client Relationship Manager - (Fluent in Arabic)

Position Overview:
USEO is seeking a highly motivated and skilled Arabic Client Relationship Manager to join our digital marketing agency. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth. You will serve as the primary point of contact for clients, understanding their goals and objectives, and coordinating efforts across various teams within the agency.

Responsibilities:

• Build and nurture strong relationships with clients, serving as their trusted advisor and primary point of contact within the agency.
• Understand clients' business goals, marketing objectives, and target audience to develop effective digital marketing strategies.
• Collaborate with internal teams, including account managers, creative teams, and digital specialists, to ensure the successful execution of client campaigns and projects.
• Proactively identify opportunities to upsell or cross-sell agency services to existing clients, contributing to revenue growth.
• Regularly communicate with clients to provide project updates, performance reports, and strategic recommendations.
• Monitor client satisfaction levels, promptly addressing any issues or concerns to maintain a high level of customer satisfaction.
• Stay up-to-date with industry trends, digital marketing best practices, and emerging technologies to provide valuable insights and recommendations to clients.

Skills and Experience:

• Proven experience as a Client Relationship Manager or similar role within a digital marketing agency.
• Strong understanding of digital marketing principles, strategies, and tactics.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to build rapport and establish trust with clients.
• Strong problem-solving and decision-making abilities.
• Exceptional organizational and time management skills, with the ability to handle multiple clients and projects simultaneously.
• Proficiency in using CRM software and project management tools.
• Results-oriented mindset with a focus on delivering measurable outcomes for clients.
• Ability to thrive in a fast-paced and collaborative team environment.

Qualifications:

• Degree in Marketing, Advertising, Business, or a related field (or equivalent work experience). Master's degree is a plus.
• Experience in managing large-scale digital marketing campaigns and budgets.
• Knowledge of various digital marketing channels, such as SEO, SEM, social media, email marketing, and content marketing.
• Familiarity with marketing analytics tools to track and analyze campaign performance.
• Google Ads certifications and other relevant advertising certifications are a strong advantage.
• Knowledge of SEO, content marketing, and broader digital marketing channels is beneficial.

Unlock Success as a Client Relationship Manager

We are seeking a dedicated and results-driven professional to foster strong client relationships, drive customer satisfaction, and ensure long-term success and retention. As a Client Relationship Manager, you will be responsible for understanding client needs, providing tailored solutions, and collaborating with internal teams to ensure seamless service delivery.

• Develop and maintain strong, long-lasting client relationships through proactive communication and issue resolution.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner.
• Understand client needs and objectives to ensure the successful delivery of products and services that meet their evolving requirements.
• Collaborate with cross-functional teams to ensure seamless service delivery and identify opportunities for improvement.
• Proactively monitor client success and develop strategies to increase client satisfaction and retention.
• Upsell and cross-sell additional services to existing clients, identifying new revenue streams and growth opportunities.
• Track and report on key client health and success metrics to inform business decisions.

• Bachelor's degree in Business Administration or related field.
• 5+ years of experience in client success, account management, or customer service, with a proven track record of building and maintaining strong client relationships.
• Excellent communication, problem-solving, and negotiation skills, with the ability to adapt to changing client needs.
• Proficient in CRM software and client management tools, with experience using data analytics to inform business decisions.

• Competitive salary and performance-based bonuses, reflecting individual and team achievements.
• Fun and collaborative work environment that fosters creativity, innovation, and growth.

If you are a motivated and results-oriented professional looking for a challenging role that leverages your skills and experience, we encourage you to apply. We look forward to hearing from you!

Global provider of professional development and financial training, specializing in programs for finance professionals, including CFA, FRM, and regulatory qualifications. It offers in-person and online courses tailored to professionals and institutions in banking, asset management, and financial services.

• Engage with clients and prospects to understand their learning needs and translate them into solutions that meet those needs.
• Position the company (and wider Group) by acting as a thought leader in Learning and financial markets.
• Manage your portfolio of clients through strategic analysis, relationship building, and winning new business.
• Understand the financial markets, products, and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients.
• Convert opportunities into booked business through sales excellence; leverage internal resources to write and develop best-in-class proposals; pitch persuasively.
• Manage data and information closely and accurately, using our Salesforce system to record and track account developments.
• Produce regular revenue forecasts based on your pipeline.
• Effectively hand over programs to the relevant operational teams for delivery and management, while retaining commercial oversight and maintaining client relationships.

A successful 'Client Relationship Manager' should have:

• High level of professionalism, integrity, and quality in all aspects of the role.
• Articulate and excellent communication skills.
• Ability to create and position company's solutions through in-person meetings and marketing materials.
• A strong background in sales/relationship management, ideally within the financial services education sector.
• A proven track record in developing new business.
• Demonstrate a history of working towards and achieving revenue targets.
• Ability to understand client strategy to determine appropriate solutions.
• Excellent communication skills and a consultative selling approach.

In this role, you will be responsible for building and maintaining strong relationships with clients across the financial services sector.

As a strategic business partner, you'll focus on client retention, upselling, and cross-selling our suite of solutions.

This position requires a consultative approach, a deep understanding of our products and partner networks, and the ability to identify new opportunities based on client needs and market trends.

• Develop and implement a customer success strategy to drive client satisfaction and retention.
• Build and maintain relationships with clients to understand their needs and preferences.
• Collaborate with internal teams to develop and deliver tailored value propositions to clients.
• Monitor and analyze client data to identify opportunities for growth and improvement.
• Communicate effectively with clients to ensure seamless execution of projects and initiatives.

• Fluent in English with excellent verbal and written communication skills.
• 2 years of experience in customer success, business development, or a related field.
• Strong commercial acumen with the ability to understand the business drivers that impact client performance.
• Data-oriented mindset with keen attention to detail and strong analytical skills.
• Comfortable making decisions in a dynamic environment and anticipating future client and market needs.

• Experience in the payments or banking industry.
• Familiarity with data analytics and business intelligence tools.

Company: Guy Carpenter

We are seeking a talented individual to join our team at Guy Carpenter. This role will be based in Dubai.

As a Client Relationship Manager, you will act as a liaison between clients, internal teams, and vendors, ensuring quality service delivery and fostering strong relationships. This role requires a seasoned professional who can manage projects independently, support teammates, and collaborate effectively with stakeholders across the organization in different locations.

1. Serve as the first point of contact for day-to-day communication with designated clients, managing individual projects to completion and following up on correspondence.
2. Develop an understanding of client businesses through research and prepare peer benchmarking studies for client and team use.
3. Manage day-to-day aspects of designated accounts, including contract development, information gathering from carriers and colleagues, and organizing meeting logistics.
4. Participate in industry events and conferences to build a strong professional network and represent the company.
5. Lead meetings with clients and Marsh colleagues to deliver consulting advice.
6. Address account concerns or issues in a timely manner, applying judgment on when to escalate matters to senior colleagues.
7. Report on relationship satisfaction to ensure mutual understanding both internally and externally.
8. Maintain fluency in the company's and carriers' products, colleagues, and operations to enhance service delivery.
9. Serve as the project or account manager for larger initiatives or complex accounts, implementing action plans and monitoring progress.
10. Draft and supervise the completion of essential project documents intended for clients.
11. Conduct and refine data analyses to support proposal creation and client presentations, upholding business and compliance standards.
12. Develop strong relationships with professional counterparts at client organizations.
13. Collaborate with senior colleagues and product specialists to identify account needs and opportunities for tailored services and products.

• Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities effectively.
• Proficiency in data analysis and presentation preparation.

• Deep industry knowledge.
• Proactive relationship management.
• Networking and industry engagement.

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, benefits, and rewards to enhance your well-being.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory, reinsurance specialist, and broker. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit our website or follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion, sex/gender, skin color, or any other characteristic protected by law. We support hybrid work, including the flexibility of remote work and the collaboration, connections, and professional development benefits of working in the office. All colleagues are expected to be in their local office or working onsite with clients at least three days per week, with at least one anchor day for full team in-person collaboration.

Manager

Client Relationship Manager - Dubai

Fitch Learning is currently seeking a Client Relationship Manager based in our Dubai office.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

The purpose of this role is to manage a defined portfolio of strategic B2B client accounts across the Middle East and grow these through developing strong relationships with client contacts across the organization. Additionally, to seek out new business development opportunities with new logo clients. You will work with our clients to understand their needs and, working with our trainer faculty and product specialists, design programs and learning solutions to address their needs. In doing so, you will achieve/exceed an agreed revenue target.

What We Offer :

• Great opportunity to join a high performing team
• Fast-paced, dynamic environment with considerable financial backing and stability and a breadth of learning products and solutions
• A collaborative team environment with great support from colleagues across the global offices
• A place where you can really make a difference and progress in your career

How You'll Make an Impact :

• Engage with clients and prospects to understand their learning needs and translate into solutions that meet those needs
• Position Fitch Learning (and wider Fitch Group) by acting as a thought leader in Learning and financial markets
• Manage your portfolio of clients through strategic analysis, relationship building, and winning new business
• Understand the financial markets, products, and operating environment that our clients work in, to support the design of learning and development solutions that add value
• Convert opportunities into booked business through sales excellence; leverage internal resources to write and develop proposals; pitch persuasively
• Manage data and information accurately using our Salesforce system to record and track your account developments
• Produce regular revenue forecasts based on your pipeline
• Effectively hand over programs to operational teams for delivery and management, whilst retaining commercial oversight and client relationships

You May be a Good Fit if :

• High level of professionalism, integrity, and quality in all aspects of the role
• Excellent communication skills
• Ability to create and position Fitch Learning solutions through in-person meetings and marketing materials
• A strong background in sales/relationship management, ideally within the financial services education sector
• Demonstrated success in achieving revenue targets
• Ability to understand client strategy to determine appropriate solutions
• Excellent communication skills and a consultative selling approach

Why Choose Fitch :

• Hybrid Work Environment: 2 to 3 days a week in the office, based on your line of business and location
• A Culture of Learning & Mobility: Dedicated training, leadership development, and mentorship programs
• Investing in Your Future: Retirement planning and tuition reimbursement programs
• Promoting Health & Wellbeing: Comprehensive healthcare offerings
• Supportive Parenting Policies: Family-friendly policies, including parental leave
• Inclusive Work Environment: A collaborative workplace where all voices are valued
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and volunteer opportunities

Fitch is committed to providing objective, timely, independent, and forward-looking credit opinions. To protect Fitch's credibility and reputation, employees must avoid conflicts of interest. Successful candidates will be asked to declare securities holdings and potential conflicts prior to employment. If you or your immediate family have holdings that may conflict with your responsibilities, you may be asked to divest before starting work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other protected statuses by law.

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Job ID 48121

Relationship Manager
• Dubai, United Arab Emirates